RFI - Replacement Model for VA.gov 2026_01_14.docx

Request for Information Replacement Model for VA.gov Issued: January 14, 2026

Background and Scope:

The U.S. Department of Veterans Affairs (VA) is seeking information to assess industry capabilities, emerging approaches, and best practices for replacing our existing website, VA.gov, with a premier, modern, secure, and Veteran-centric digital experience. VA’s goal is to provide a best-in-class online experience to our nation’s Veterans, their families, and other stakeholders thru VA’s central entry point for benefits, healthcare, services, and information.

The request complements Notice ID: 365357 Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov

VA recognizes that replacing VA.gov is not solely a technical challenge. Meaningful improvements require coordination across experience design, platform architecture, content strategy, governance, analytics, and operating models. As a result, VA must modernize in a way that:

· Maintains continuity of service for millions of users.

· Integrates with a diverse portfolio of legacy and emerging systems.

· Operates within a regulated, highly visible federal environment.

· Supports long-term scalability, adaptability, and resilience.

· Offers more seamless customer experience.

Through this request, VA seeks information on solutions, technologies, and approaches that can fundamentally improve the digital experience across all benefit portfolios.

VA welcomes responses that include:

· Descriptions of relevant ideas, capabilities, and approaches.

· Case studies or examples from similar environments.

· User journey workflows for identity proofing, sign-in, recovery, and navigation.

· Known limitations, risks, and tradeoffs.

· Lessons learned from past deployments.

Responses may be informal and narrative; diagrams, visuals, and workflow illustrations are encouraged (attachments such as images or separate diagram files do not count toward the page limit).

Follow-On Engagement:

VA may schedule follow-on discussions to better understand selected responses. Participation does not imply competitive advantage.

No Commitment to Procure:

This request does not obligate VA to pursue a procurement or award a contract.

How VA Intends to Use This Information:

Responses will inform planning, requirements development, and potential pilot efforts without committing VA to any specific action.

Response Instructions:

· Submission deadline: February 4, 2026

· Submission method: Allison Fulton, Allison.fulton@va.gov, Evan Schlisserman, evan.schlisserman@va.gov

· File format: PDF preferred; Microsoft Word acceptable

· Page limit: Responses should not exceed ten (10) pages[footnoteRef:1], excluding appendices, company overviews, past performance information, and attached visuals/diagrams. [1: The ten-page limit should be devoted to substantive, experience-focused responses to this request and should not be used for general corporate marketing, promotional content, or boilerplate company information.

Respondents are requested to include:

· Company or organization overview (name, location, and brief description of relevant capabilities).

· Relevant experience with similar challenges.

· Responses to the topics and questions in this request.

· Descriptions of relevant technologies and approaches.

· Any additional information relevant to VA's objectives.