RFI NOTICE.docx

REQUEST FOR INFORMATION/SOURCES SOUGHT NOTICE (RFI)

TITLE: PROFESSIONAL SUPPORT SERVICES

AGENCY: DEPARTMENT OF STATE

OFFICE: OFFICE OF THE INSPECTOR GENERAL (OIG)

LOCATION: WASHINGTON, DC

RFI NUMBER: 19AQMM25N0001

NAICS CODE: 541611 – ADMINISTRATIVE MANAGEMENT AND GENERAL MANAGEMENT AND CONSULTING SERVICES

1. SCOPE AND OBJECTIVES:

The purpose of this requirement is to establish an Indefinite Delivery Indefinite Quantity (IDIQ) contract with one vendor to provide professional support services to the Office of Inspector General (OIG).

Most of the task orders issued under the IDIQ will be for administrative and executive services to assist OIG in the day-to-day work and mission of the bureau. Additional task orders may be issued to perform services such as data analysis, editorial support, budget support, and travel support. Subject matter expertise may be required in the areas of legal consultation, Freedom of Information Act (FOIA) requests, forensic, digital, and forensic analysts.

Detailed descriptions of each task order will be provided in the Task Order Requests for Proposals (TORPs) for the specific tasks. OIG staff will be available to assist the contractor by providing details on the work expected for each TORP. The contractor will be expected to staff multiple task orders simultaneously.

The contractor shall furnish all personnel, management, supervision, transportation, equipment, materials, and subcontract services as necessary to perform various support services as stated in specific performance work statement (PWS) for each individual task order(s). It is possible that several services may require a combination and or variations of specified skills. Work ordered under this contract is to be performed using facilities and materials provided by the Government. If Government resources are not available to meet requirements cited on an individual task order, contractor acquired materials, services, equipment, or temporary facilities may be included on the Contractor’s proposal for that task order as Other Direct Costs (ODCs).

2. SPECIAL KNOWLEDGE REQUIREMENTS AND DUTIES:

2.1 All Personnel:

All contractor personnel shall be capable of providing support services as outlined in each individual task order and shall possess the knowledge, skills, and years of experience as indicated in each TORP. Contractor personnel will not be instructed on-the-job or in classes at government expense in basic or generic skills/techniques under this contract. Instruction in the Department, OIG, or site-specific procedures will be provided by the Program Office receiving services for each task order. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. In general, all contractor personnel shall have the ability to:

· Respond quickly to requirements and tasks with stringent deadlines.

· Present and project professionally in demeanor, comportment, and dress.

· Independently and proactively execute the coordination and completion of business matters; and therefore, each contractor personnel shall be flexible and multi-talented, possessing strong critical thinking abilities and judgement skills.

· Be sufficiently knowledgeable within the required technical area(s) of expertise and background and possess complementary administrative and technical skills to help successfully accomplish all functions assigned.

· Interact with various levels of staff within and outside of the organization to obtain information.

· Manage priorities and be able to work with minimal guidance.

2.2 Management and Leadership:

5.2.1 IDIQ Level Manager (Key Personnel)

The Contractor shall assign an IDIQ Program Manager (PM) and provide an Alternate PM contact that will be responsible for all aspects of the contract. The Government may observe the Contractor’s organization and techniques used in managing the program. The Program Manager and Alternate Program Manager shall be responsible for the performance of the work specified in accordance with the terms and conditions of this contract. The Program Manager shall have full authority to act for the Contractor. The Program Manager shall possess the knowledge, skills, experience, and sufficient authority to lead, manage, plan, and sustain IDIQ activities daily.

Duties include, but are not limited to, tracking all task order performance, resolving any performance issues that cannot be resolved at the task order level, ensuring vacant positions are filled in a timely manner without any disruption to the Government, overseeing the contract transition and record keeping, ensuring quality service is provided at every task order level, and overseeing the task order manager(s). The IDIQ Manager shall serve as the liaison between the IDIQ Contracting Officer Representative and the contractor management and shall execute all transitions.

The PM and Alternate PM shall be able to read, write, speak, and understand English fluently and possess the managerial and communication skills needed to manage the overall IDIQ. The PM and Alternate PM must be employees of the prime contractor. Additional key personnel may be added with mutual consent at no additional charge to the Government.

The PM and Alternate PM must have Top Secret clearance at the time of IDIQ award.

The IDIQ Manager must be a proven leader with at least a bachelor’s degree and 5 years of contract management experience who can step in and make timely decisions to help rectify any and all situations at the task order level.

Replacement staff for all key personnel must possess education and/or experience equivalent to or exceeding that of the individual(s) being replaced, subject to the approval of the Contracting Officer, prior to performance.

2.2.2 Task Order Level Manager (Key Personnel)

Each task order must also have a manager to oversee the daily initiatives and activities at the task order level. The task order manager shall serve as the single point of contact for all contractor employees and shall be the liaison between the task order contractor staff and the task order Contracting Officer Representative. The task order manager is responsible for ensuring the deliverables are met, progress is achieved in a timely manner, resolving all task order performance issues, and engaging the task order Contracting Officer when appropriate.

The task order manager shall also ensure there is no disruption in the quality of services to the government at any time, ensure record keeping, provide for successful transitions, and track and aid the IDIQ Manager in filling vacant positions in a timely manner at the task order level. The task order Manager is responsible for ensuring all the overall task order requirements are met in accordance with the task order statement of work or performance work statement.

Each task order manager shall be able to read, write, speak, and understand English fluently and possess the managerial and communication skills needed to manage the overall IDIQ. The task order manager must be an employee of the prime contractor. Additional key personnel may be added with mutual consent at no additional charge to the Government.

Capabilities questions:

In your capabilities statement please also include information on:

· Your company’s recruitment strategy.

· Your company’s internal process of how contractors communicate with their project manager.

· Your company’s process for handling performance and conduct issues.