RFI - IHLP.pdf

REQUEST FOR INFORMATION (19AQMM24N0064) – Interactive Health Literacy Portal (IHLP)

Program

I. SOURCES SOUGHT SUBMISSION NOTICE

The purpose of this Sources Sought Notice is to accomplish market research pursuant to FAR

Part 10, and to identify qualified and experienced businesses capable of and interested in providing the services described in this notice. The Department of State welcomes the participation of qualified Joint Ventures and encourages teaming to ensure an effective solution. Additionally, this notice seeks to determine if the services can be acquired using

Federal Supply Schedules (FSS) or other Government Wide Acquisition Contracts (GWAC).

In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. This Sources Sought is issued solely for conducting market research, information and planning purposes and does not constitute a solicitation or obligation on the part of the Government. Neither unsolicited proposals nor any other kind of offers will be considered in response to this Sources Sought. No reimbursement will be made for any costs associated with providing information in response to this announcement and/or any follow-up information requests.

This Sources Sought Notice is intended to communicate and solicit feedback from industry on the “Draft” version of an upcoming requirement for an Interactive Health Literacy Portal (IHLP)

Program (see Attachment 1, Statement of Objectives (SOO)). Contractors shall provide company experience and capability information and respond to the specific questions below. The NAICS

Codes for this requirement are NAICS 518210 -Computing Infrastructure Providers, Data

Processing, Web Hosting, and Related Services , 541511-Custom Computer Programming

Services, and 611430-Professional and Management Development Training

Please do not provide generic capability statements as they shall add no value to this Sources

Sought. The Government is seeking specific information in conjunction with the attached

SOO.

The page limitation for responses is 10 pages.

All responses shall be submitted in writing via email to:

• Robin Guillie, Contracting Officer, GuillieRL@state.gov

• Qiana Richmond, Contract Specialist, RichmondQJ@state.gov

No later than 1:00 PM, EST on Thursday, July 18, 2024.

In order to participate in the resulting RFI and to be eligible for an award, the proposer must have (i) a current CAGE Code, (ii) an Unique Identity Identifier #, (iii) be registered to do business with the Government of the United States in the System for Award Management (SAM) and not be on the Excluded Parties List: https://www.sam.gov.

mailto:GuillieRL@state.gov mailto:RichmondQJ@state.gov https://www.sam.gov/

COMPANY INFORMATION

Company Name

Address

UEI Number

Company Website

POC Name

Phone

Email

RFI # 19AQMM24N0064

II. SOCIOEONOMIC STATUS

Provide information pertaining to your company’s socio-economic status for federal procurement programs (small, HUBZone, 8(a), Women-owned, veteran-owned, etc.)

under NAICS codes 518210 is $40M, the size standard for NAICS 541511 is $34M, and the size standard for NAICS 611430 is $15M.

Response:

III. SERVICE DELIVERY EXPERIENCE AND CAPABILITIES

a. Describe in general the experience your company has in providing virtual health literacy and physical activity support as defined in the high level and performance objectives for over 200 international sites, including multiple remote and austere international sites, while adhering to all federal regulations, as described in Attachment 1 (SOO)?

b. Does your company have the capability to meet all of the performance requirements described in the SOO?

c. Describe any performance requirements that your company is not able to provide?

d. Describe the warranty coverage your company will be able to provide for the IHLP

Program that you plan to propose?

e. Does your company have any existing information systems or platforms within the

Department of State that hold an Authority to Operate (ATO) that could be leveraged to deliver this portal?

IV. EXISTING CONTRACTS

a. List any existing contract vehicles through which the US Department of State can access your company’s products and services (i.e., GSA FSS, Federal Government IDIQs, GWACs, etc.)

V. RECOMMENDATION

a. Did your company identify any areas in the draft SOO that present excessive risks or other concerns? If so, please provide detailed information and suggested mitigation.

b. Please identify any areas of the SOO that you believe could be improved upon to provide a better portal.

ATTACHMENT 1

STATEMENT OF OBJECTIVES

Bureau of Medical Services

Interactive Health Literacy Portal (IHLP) Program

1. GENERAL: This is a non-personnel services contract to provide an Interactive Health

Literacy Portal (IHLP) Program accessible to the department’s workforce throughout the world.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Instruction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform web-based health and wellness education as defined in the high level and performance objectives except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Bureau of Medical Services (MED), Office of Occupational Health and

Wellness (OHW) provides a Wellness Program for Department employees with extensive health education opportunities to include physical activity classes as well as informational and promotional sessions that teach and promote positive behaviors related to all aspects of comprehensive health. This program has proven to be very successful in terms of both participation and participant satisfaction indicators.

To respond to past and potential new realities presented by pandemic diseases and world-wide distribution of employees these practices and initiatives need to be provided in a virtual format to maximize participation and satisfaction of our workforce regardless of their work location. Our employees are reliant on these opportunities of guided physical activity programming and instruction on physical activity, but also education and practices to mitigate other health related behaviors. We believe that provision of these resources helps mitigate stress and empower employees to effectively manage the new realities of their work/workspace in a time of continued uncertainty.

In the recent past, all in-person wellness classes to include martial arts, yoga, other physical activities, and health education seminars had been suspended in accordance with COVID -19 related guidance and has not been reinstated as more employees returned to the physical workplace in the

National Capital Region. Our employees are reliant on these opportunities for guided instruction and physical activity as well as other behaviors. Suspension of these resources increased stress and limited opportunities for employees to effectively manage the new realities of their work/workspace in a time of uncertainty.

To mitigate the situation, the MED Wellness Team is increasing virtual communication with employees and providing limited free exercise instructional videos as an alternative to utilize in their alternate workspaces. However, the free and public-use options are not a permanent solution, nor have they produced to the professional quality our employees need for safe and effective exercise and educational experiences. Purchase of a virtual comprehensive health and wellness platform or similar solution commercially will enable the program to provide safe, effective, and evidence-based instruction that our workforce has come to expect and rely on to maintain their wellbeing, and ultimately productivity wherever their workplace is located.

Expansion to an online resource is not a knee-jerk response to the past pandemic or the current situation, but one that was originally planned and requested to build our capacity to provide these services to our overseas employees and families.

1.3 Objectives:

• The Solution should address this concern for our organization: How do we progressively and permanently improve the health and well-being of our employees with a portable, globally accessible, user-friendly platform?

• We anticipate a perpetually current, evidence-based, multi-lingual health and wellness solution with comprehensive services (online and/or in person) to include individual and group risk assessment, risk mitigation, motivation, strategy, and educational resources.

• As our organization will be a consumer of data collected, we anticipate the solution will offer individual and group qualitative and quantitative data management and interpretation services that meet all required specifications for data protection and have an Authority to Operate (ATO) within the Department infrastructure.

2. DELIVERABLES:

The contractor shall accomplish a delivery mechanism for the above objectives within the scope described within 90 days of contract award.

3. DELIVERY (SHIPPING AND HANDLING INSTRUCTIONS)

The contractor is ultimately responsible for the delivery of a fully operational Interactive Health

Literacy Portal (IHLP) Program

The Contractor shall deliver all items to:

All items shall be delivered/installed, or a method to access the portal shall be provided to the assigned COR for distribution. The method of user access must be facilitated so that the COR or assigned designees may manage so that only authorized initial users are provided access.

4. TYPE OF CONTRACT

This is a firm-fixed price, single award delivery order with defined quantities of required commodities and services. No additional sums shall be payable on account of any escalation in the cost of materials, equipment, or labor, or because of the Contractor’s failure to properly estimate or accurately predict these prices or difficulty of achieving the results required by this contract. Nor shall the delivery order price be adjusted on account of fluctuations in the currency exchange rates.

The requirements outlined under Section 1.3 Scope, shall meet or exceed the salient characteristics as detailed. The applicable NAICS codes for this solicitation are NAICS 518210 -

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services , 541511-Custom Computer Programming Services, and 611430-Professional and Management

Development Training The size standard for NAICS 518210 is $40M, the size standard for

NAICS 541511 is $34M, and the size standard for NAICS 611430 is $15M.

5. WARRANTY

The contractor will provide the standard performance warranty to the interactive portal. The

Contractor shall be solely responsible, at no additional cost to the Government, of connection costs, shipping costs, parts, labor, and any other costs required to ensure proper performance of the portal. The full warranty coverage shall cover the entire period of performance.

6. INSPECTION AND ACCEPTANCE

The designated MED COR shall conduct an inspection/test of the portals’ functionality prior to the system being released for use to verify and learn about the full operation capabilities of the System.

Designated COR will formally accept the portal for use once verification is completed and a determination is made that the system is fully operational.

7. APPLICABLE DOCUMENTS

Individual operations, and handling manuals/instructions shall be delivered with the delivery of the portal.

8. PERIOD OF PERFORMANCE (POP)

Contractor shall complete delivery, installation, integration, and testing no later than 30 calendar days from the date of award. The contract shall have a base period of performance of one (1) year. Warranty, maintenance, and support shall be provided for the periods described in Section

5, “Warranty” of this SOO.

9. CONFIDENTIALITY

The Contractor and its employees shall exercise the utmost discretion concerning all matters relating to their duties and functions. They shall not communicate to any person any information known to them by reason of their performance under this contract, which has not been made public, except in the necessary performance of their duties or upon written authorization of the

Contracting Officer.

All documents and records (including photographs) generated during the performance of work under this contract shall be for the sole use and become the exclusive property of the.

Furthermore, no article, book, pamphlet, email, recording, broadcast, speech television appearance, film or photograph concerning any aspect of work performed under this contract shall be published or disseminated through any media without the prior written authorization of the Contracting Officer. These obligations do not cease upon the expiration or termination of this contract. The Contractor shall include the substance of this clause in all contracts of employment and in all subcontracts hereunder.

End of SOO