RFI_for_IOD_Executive_Support_1.pdf

RFI for Executive Management & Advisory Services

The National Heart Lung and Blood Institute is collecting information on the availability of one or more of the following categories of services.

Information provided will help inform the structure and mechanisms used to procure services. One, several, or no contract actions may result from the identification of requirements and available services to meet these requirements.

Please check the category or categories of service that you can provide and then respond to the questions for that category. You must respond to each question, and your responses must provide specific examples relevant to that category of services. Do not provide generic responses.

A. Organizational Transformation and Operating Model Support ☐

• Provide organizational design and implementation support to assist NHLBI and NIH components in documenting roles, responsibilities, authorities, reporting relationships, decision rights, functional boundaries, and escalation pathways.

• Analyze and document cross-functional workflows, handoffs, dependencies, approval points, communication requirements, operating procedures, and coordination mechanisms within the NHLBI and broader NIH operating environment.

• Assess workforce transition, onboarding, knowledge-transfer, training, and capability-development needs associated with new or expanded roles and responsibilities across NHLBI programs and administrative functions.

• Develop recommendations to address organizational, process, and resource gaps and establish a sustainable operating model that promotes clarity, accountability, coordination, collaboration, and effective execution of NHLBI’s mission within NIH.

B. Executive Advisory and Change Management Support ☐

• Provide organizational design and implementation support to assist NHLBI and NIH components in documenting roles, responsibilities, authorities, reporting relationships, decision rights, functional boundaries, and escalation pathways.

• Analyze and document cross-functional workflows, handoffs, dependencies, approval points, communication requirements, operating procedures, and coordination mechanisms within the NHLBI and broader NIH operating environment.

• Assess workforce transition, onboarding, knowledge-transfer, training, and capability-development needs associated with new or expanded roles and responsibilities across NHLBI programs and administrative functions.

• Develop recommendations to address organizational, process, and resource gaps and establish a sustainable operating model that promotes clarity, accountability, coordination, collaboration, and effective execution of NHLBI’s mission within NIH.

Technical Experience Questions

1. List at least one current (in the last three years) example and no more than three total examples of when you have provided this category of services to the government. If you have checked multiple services provide one example per service. With each example, please list a government reference for NHLBI to contact to validate service.

Answer the following questions using the examples you list above. Be specific to these examples, rather than providing overall corporate experience. If you have checked multiple services provide responses to questions 2-4 for each service.

2. Explain how you ensured high quality, timely services that met or exceeded customer expectations. In your explanation, describe how you performed quality control of your services?

3. How did you address and correct issues affecting successful performance of service requirements, including issues with your staff?

4. Please explain how you recruited and retained qualified candidates, addressing the following:

a. As the labor market has tightened, what measures have you taken, or will you take, to strengthen recruitment?

b. What is your organization’s bench strength in these services?

c. When filling positions what was the number of days in which 95% of your recruitments were completed (new staff member ready to begin badging process)?

d. What was your retention rate from the time they were onboarded until the end of the contract?

e. What measures have you taken to ensure retention?

Corporate questions

1. What is your DUNS Number? Click or tap here to enter text.

2. What is your Company POC (Name & Title) for this response, and your Company Name and

Address as listed in SAM?

a. Company POC (Name & Title) Click or tap here to enter text.

b. Company Click or tap here to enter text.

c. Address Click or tap here to enter text.

d. Address 2 Click or tap here to enter text.

e. City/Town Click or tap here to enter text.

f. State/Province Click or tap here to enter text.

g. ZIP/Postal Code Click or tap here to enter text.

h. Country Click or tap here to enter text.

i. Email Address Click or tap here to enter text.

j. Phone Number Click or tap here to enter text.

3. What are your current GSA Schedules as applicable to this Request for Information?

a. GSA Schedule 1 Click or tap here to enter text.

b. GSA Schedule 2 Click or tap here to enter text.

c. GSA Schedule 3 Click or tap here to enter text.

4. What type of Company are you responding for, as shown in SAM?

a. Small Business ☐

b. Small Disadvantaged Business ☐

c. Women-Owned Business ☐

d. Veteran-Owned Small Business ☐

e. Service-Disabled Veteran-Owned Small Business ☐

f. HUBZone ☐

g. Large Business ☐

5. Please describe any teaming arrangement that your Company would envision in order to provide some or all of the categories of services listed.

6. Please describe any sub-contracting arrangement that your Company would envision to provide some or all of the categories of services listed.

RFI for Executive Management & Advisory Services