RFI - ERO TOD NCATC and PERC - 2025.10.02.docx

Request for Information for the Targeting Operations Division Contract (National Criminal Analysis and Targeting Center (NCATC) and Pacific Enforcement Response Center (PERC) This Request for Information (RFI) is for Investigative and Analytical Services in support of U.S. Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), Targeting Operations Division at the National Criminal Analysis and Targeting Center (NCATC) in Williston, VT and the Pacific Enforcement Response Center (PERC) in Santa Ana, CA. Additional information on this contract is defined in the attached draft Performance Work Statement (PWS).

As part of its market research, ICE is issuing this RFI to identify interested vendors capable of providing the scope of services listed in the requirements in the draft PWS. The Government may use the responses to this RFI for information and planning purposes. The draft PWS describes only the currently proposed scope of services and is subject to change in the final PWS.

By posting this RFI, draft PWS, and draft evaluation approach for the Targeting Operations Division contract, ICE hopes to: shorten the time-to-award, thereby delivering capabilities to customers faster; encourage competition by providing interested vendors with an improved understanding of the goals and objectives for the procurement; and increase the likelihood of a successful outcome by refining evaluation techniques to identify the most qualified contractors.

Acquisition Strategy The acquisition strategy is still under development and is not finalized. The Government is considering a Firm-Fixed price contract. The acquisition strategy will be partially dependent upon the solutions/alternatives presented as a result of this RFI. If you have any comments on the acquisition strategy, please include it in your response.

Background Removing individuals who are present in the United States without authorization or are otherwise removable; who may represent threats to national security, public safety, and border security; or otherwise undermine the integrity of U.S. immigration laws is a national public safety priority. To address these threats, Immigration and Customs Enforcement (ICE) formed the Targeting Operations Division (TOD) within the ICE Enforcement and Removal Operations (ERO) directorate. The primary mission of the TOD is to identify and provide current location information on individuals that pose a threat to public safety or national security. The TOD has a current and recurring need for investigative and analytical services in support of its mission to identify and locate individuals who have violated U.S. laws. This support includes the analysis of multiple information sources, including publicly accessible, open-source and social media platforms as well as commercial and law enforcement databases.

Successful law enforcement operations require adaptation to changing public safety threats and the ability to continually refine processes and modernize information technologies. Although ICE-ERO continues to make considerable progress in identifying, targeting, and arresting individuals who have violated U.S. laws; the continued use of proactive and modern enforcement tools remains an essential approach to achieve ICE enforcement goals. Analysis of information sources is needed to enhance ICE’s mission and program efficiency. Previous approaches to targeting individuals for enforcement action which have not incorporated open web sources and social media information, have had limited success. The individuals targeted for enforcement action purposely employ countermeasures to inhibit ICE’s ability to locate them.

Responses Prospective contractors who are qualified to provide these services should provide the following information for ICE’s review:

1. Company name and address

2. POC information (name, title, phone number, email address, etc.)

3. Company business size/Socio-economic status. Provide details about your organizational structure and certifications, if applicable.

4. Unique Entity Identifier (UEI) number After reviewing the attached draft PWS and this RFI, please advise if there are any questions or issues that should be addressed. Please use the attached excel worksheet to submit your comments to the PWS and draft evaluation approach (if any) and state the appropriate section.

Responses shall not be longer than 15 pages inclusive of the cover letter.

Responses shall be in either Word or PDF format and submitted via e-mail to the Marland.Clark@ice.dhs.gov and Brittany.Tobias@ice.dhs.gov. The submission must be received no later than Friday, October 17, 2025, by 12:00 pm ET. Late submissions may be considered at the discretion of the government.

QUESTIONS

In addition to the general capabilities of interested firms, vendors shall provide responses to each of the following questions. If you provide examples, please ensure they are from within the past three years.

Experience and Expertise:

· Investigative and Analysis Experience: Can you provide documented evidence of your experience performing social media and open-source information research, targeting, and analysis for law enforcement, intelligence or government agencies? Include examples of past performance, metrics demonstrating success, and client references.

· Technological Modernization and Automation: What experience does your company have using technology and/or automation to modernize business practices in a manner that improves service delivery and quality?

· On-Call Emergency Support Experience: Please specify whether your company has prior experience overseeing or supporting off duty hours and weekend operations for emergency support.

Pre-Background Check Process:

· What pre-background check processes do you use to vet candidates before submitting them to the government for the lengthy clearance process? Provide details on how you ensure candidates meet DHS suitability and security requirements.

Staffing Retention:

· What strategies do you use to ensure staff retention for long-term contracts? Provide examples of how you have maintained consistent personnel levels on similar contracts.

· Do you have a pool of qualified candidates near Williston, VT?

Technical Capability Questions:

· Data Analysis Tools: What tools, databases, and software do you use for analyzing publicly accessible social media platforms, commercial databases, and law enforcement databases? Are these tools compliant with DHS policies, and do they meet the requirements for tier-one and tier-two data analysis?

· Please advise on how you would utilize artificial intelligence (AI) in regards to this requirement.

· Performance Metrics: What are industry standards for performance metrics for evaluating the success of your services under this type of contract? Please include any metrics for timeliness, accuracy, productivity, customer satisfaction, etc. that you would like the Government to consider adding to the Quality Assurance Surveillance Plan (QASP).

Operational Capability Questions:

· Proposed Number of FTEs: What is the estimated number of Full Time Equivalent (FTE) technical staff needed by the contractor to provide support as described in the PWS. Also, please provide details on how your company would determine staffing levels.

General:

· What is the maximum amount of transition time do you anticipate needing? Please provide any additional information on the transition process you may want to share.

· After reading the details of the draft PWS, are there any other recommended positions or specific skillsets/experience that should be included that are not already included in the positions?

· Are there other staffing issues that should be addressed in the draft PWS?

· In the event that Government needs a totally outcome-based requirement, are there any suggested changes that should be made to the PWS to communicate this as effectively as possible.

· Do you intend to submit a response in the expected upcoming solicitation?

ADDITIONAL INFORMATION

This RFI is for the purpose of gathering information as part of ICE’s market research. No solicitation exists; therefore, do not request a copy of the solicitation.

Responses to this RFI will not be considered quotes. This RFI is issued for information and planning purposes only and does not itself constitute a Request for Quotations (RFQ) or Request for Proposals (RFP). The Government does not intend to issue any award based only on responses to this RFI.

All information received in response to this RFI marked “Proprietary” will be protected and handled accordingly. Interested parties are responsible for adequately marking proprietary or competition sensitive information contained in their response.

Responses to the RFI will not be returned. Responders are solely responsible for all expenses associated with responding to this RFI. ICE will not pay for information received in response to this RFI. There is no commitment by the Government to issue an RFQ, make an award or awards, or to be responsible for any monies expended by industry responses to this RFI.

The Government reserves the right to hold one-on-one meetings as a result of responses received from this RFI as part of its market research. Meetings may be held with vendors who provided the most relevant or comprehensive responses to the questions posed. In addition, there may be a need to seek further clarification from those respondent(s) identified as capable. This clarification may be requested in the form of brief verbal communication by telephone; written communication; electronic communication; or a request for a presentation of the response. The Government reserves the right to seek additional information from those vendors identified with unique solutions that are determined to be beneficial to the Government.