RFI DIAGNOSE_Cover 01072026.docx
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- Solicitation number
- 260824
About this file
This is a Request for Information (RFI) issued by the Centers for Medicare & Medicaid Services (CMS) for the DIAGNOSE Program Management and IT Strategy Support contract. The RFI seeks industry feedback on an upcoming solicitation for IT and business initiative support, focusing on strategic IT capabilities, organizational communications, change management, and operational effectiveness. The opportunity targets computer systems design and management consulting services, with NAICS codes 541511 and 541611, and is open to vendors with CMS experience.
Key details include a response deadline of January 15, 2026, and a comprehensive vendor response template covering eleven sections such as company information, CMS experience, IT strategy implementation, project management office support, communications strategy, IT governance, and deliverables. Vendors are asked to provide detailed responses with specific metrics and examples of past performance, with submission options including completing the template, providing SOW redlines, or submitting a combination of documentation. The RFI emphasizes that this is an information-gathering exercise and does not guarantee a future contract, with responses to be sent to Jeremy.Garvin@cms.hhs.gov.
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| DIAGNOSE_SOW_12-18-2025_RFI.docx | DOCX document |
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DIAGNOSE Source of Sought - Streamlined Response Template Agency: DHHS/CMS/Office of Information Technology (OIT) Contracting Office: 7500 Security Blvd. Baltimore, MD 21244 Document Type: Source of Sought Title: DIAGNOSE Program Management and IT Strategy Support RFI Posted Date: January 8, 2026 Response Date: January 15, 2026 Classification Code: D - Information technology services, including telecommunication services NAICS Code: 541511 - Computer Systems Design and Related Services; 541611 - Administrative Management and General Management Consulting Services
Purpose The purpose of this Source of Sought and draft Statement of Work (SOW) is to solicit feedback from industry partners with demonstrated CMS experience regarding an upcoming planned solicitation for the Data-Informed, IT Alignment, Governance, Navigation, Oversight, Strategy, and Execution (DIAGNOSE) contract.
The Centers for Medicare & Medicaid Services (CMS) seeks to acquire experienced and expert support that enhances CMS's capacity to plan, oversee, and deliver mission-critical Information Technology (IT) and business initiatives while strengthening strategic IT capacities/initiatives, organizational communications, change management, and operational effectiveness.
Vendor Response Template Instructions: Please complete the following table with concise responses (3-5 sentences per question with no more than 10 pages total).
| Section |
| Question |
| Vendor Response |
| 1. Company Information |
| Provide company name, DUNS/UEI, size classification, socioeconomic status, and primary point of contact with email/phone. |
| 2. CMS Experience /Qualifications |
| Describe your organization's relevant CMS contract experience, specifically with CMS OIT, Division of Medicare System Modernization (DMSM), Medicare Payment Systems Modernization (MPSM), or similar IT modernization efforts. Include contract names, periods of performance, and measurable outcomes achieved. |
| 3. Task 1: IT Strategy |
| Provide a detailed example of how you built and executed an enterprise IT strategy that was adopted across multiple components. Include how you ran stakeholder engagement, translated outputs into a roadmap, and operationalized performance measurement/reporting and communications for adoption. Must include metrics (e.g., number of stakeholders/components engaged, adoption rate, number of initiatives tracked, cycle time from strategy → execution). |
| 4. Task 1.1: IT Strategy Implementation (Program Management Support) |
| Describe your end-to-end operating model (cadence + governance + toolchain) to run strategy implementation as an execution program. Include sprint/iteration cadence, dependency management, decision escalation paths, and how you instrument progress tracking (OKRs/KPIs, dashboards, weekly reporting). |
| 5. Task 1.3: Project Management Office (PMO) for Shared Services Support |
| Provide your playbook for onboarding a new shared service across multiple components, including intake criteria and scoring, governance checkpoints, technical integration steps (identity management 5 cybersecurity procedures), and adoption enablement steps. Include metrics: number of services onboarded, time-to-onboard, adoption/usage growth, cost avoidance realized |
| 6. Task 1.4 CIO OKR Performance Meetings Support |
| Provide a detailed approach for biweekly OKR performance meetings including: how you define the OKR measurement framework; how you build/maintain Power BI dashboards and supporting data pipelines; how you manage action item tracking and champion recognition; and how you drive continuous process improvement. Include metrics: dashboard refresh frequency, OKR on-time reporting rate, reduction in “unknown status” items, decision lead time improvement |
| 7. Task 1.5 AccessCMS Program Support |
| Provide a technical approach to deliver authorization controls and compliance posture improvements, enterprise identity management capabilities, analytics for identity/security decision-making, and user experience optimization. Include experience with federal standards alignment (OMB/NIST/HHS) and metrics (e.g., MFA adoption rates, login success rates, support ticket reduction, time-to-provision, reduction in manual steps). |
| 8. Task 2 Communications Strategy and Organizational Change Management |
| Provide a measurable HCD + communications plan: personas/journeys, usability testing plan, comms segmentation by audience, and measurement strategy (engagement, comprehension/retention, adoption). Include metrics from past efforts (training completion, engagement lift, adoption acceleration, reduced resistance indicators). |
| 9. Task 3 IT Governance |
| Explain how you ensure governance aligns to enterprise risk management and cybersecurity/privacy standards under FISMA and NIST, including how governance decisions incorporate security risk, privacy impact, and compliance evidence, and how recommendations become executable work (backlog + delivery tracking). |
| 10. Deliverables |
| Explain your delivery pipeline for producing both executive-ready artifacts (reports, briefings, dashboards) and technical artifacts (working code, data products, automation scripts). Include repo standards, QA gates, security scanning, and how you ensure Section 508 compliance for documentation. |
| 11. SOW Feedback /Recommendations |
| Identify any ambiguities or unclear requirements in the SOW. What additional technical information should CMS include in the solicitation (e.g., system architecture, current tool inventory, interface specifications)? What contract type do you recommend and what are the key cost drivers? |
Submission Instructions Response Format Options:
1. Complete this table template with your responses. The responses must be in the format above.
2. Provide redlines/tracked changes to the SOW document
3. Submit a combination of completed table + annotated SOW + supporting documentation (capability statements, case studies) Submission Deadline: January 15, 2026 Submit Responses To: Jeremy.Garvin@cms.hhs.gov File Naming Convention: DIAGNOSE_RFI_Response_[Company Name]_[Date].docx
Important Notice This is a Sources Sought only. This Sources Sought is solely for information and planning purposes. The Sources Sought does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service. CMS is not seeking proposals and will not accept unsolicited proposals. The U.S. Government will not pay for any information or administrative costs incurred in response to this Sources Sought. Entities may participate in a future RFP, if issued, even if they do not respond to this RFI.
Attachments
· DIAGNOSE Statement of Work (SOW) - December 18, 2025
· Vendor Response Template (this document)
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