RFI_Data Wall Support.pdf

PDF 141 KB Posted May 2, 2025

Attached to: Data Wall Support Federal contract opportunity
Solicitation number: FA521525Q0014
Issued by: Department of the Air Force Pacific Air Forces

About this file

Written by GovTribe AI · May 2, 2025

This is a Request for Information (RFI) issued by the 766th Enterprise Sourcing Squadron seeking potential contractors to provide full-scope Platinum-level support services for the Activu Data Wall System used by an Air Force unit. The required support services include 24/7 remote system monitoring, emergency onsite support (minimum 2 visits/year), software maintenance, hardware preventative maintenance, remote and on-site training, and logistical and warranty support for Activu-installed components.

Interested vendors must submit a capabilities statement by May 9, 2025, via email to MSgt Jerime Gorse and SSgt Thomas Hembree, including company details, experience with similar systems, Activu maintenance authorization, past performance, GSA contract number, and NAICS code recommendations. The RFI emphasizes that Activu's service terms may be voided if unauthorized repairs or modifications occur, and contractors must ensure continuous coverage and compliance with OEM specifications. This market research document is issued under FAR Part 10 and does not constitute a formal solicitation.

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REQUEST FOR INFORMATION (RFI)

DATA WALL SYSTEM SUPPORT SERVICES

1. PURPOSE

The 766th Enterprise Sourcing Squadron (766 ESS) is conducting market research to identify potential sources capable of providing full-scope Platinum-level support services for the Activu Data Wall System. This RFI is issued solely for information and planning purposes—**it does not constitute a solicitation**. Responses to this RFI will assist the Government in identifying capable sources and determining appropriate acquisition strategies.

2. BACKGROUND

The Activu Data Wall System is a proprietary visualization platform currently in operational use by an Air Force unit. The system integrates software and hardware to support 24/7 mission-critical display functions. The OEM, Activu, has provided uninterrupted service and maintenance since installation.

3. REQUIREMENT OVERVIEW

The Government requires a contractor to provide support services that include, but are not limited to:

- 24/7 remote system monitoring and optimization

- Emergency Onsite Support (minimum of 2 visits/year)

- Software maintenance (point releases and version upgrades)

- On-site hardware preventative maintenance (minimum of 2 visits/year)

- Remote and on-site training

- Logistical and warranty support for all Activu-installed components

Services must ensure no lapse in coverage and full compliance with OEM specifications.

4. OEM SERVICE TERMS (FOR INDUSTRY AWARENESS)

As per Activu’s published terms, support may be voided under the following circumstances:

- Unauthorized attempts by other than Activu personnel to repair, maintain, or modify components or sealed units

- Modifications not executed or authorized by Activu

- Use of unsupported equipment or causes deemed outside of normal wear and tear

Contractors shall be aware that violating these terms may disqualify the system from further OEM support.

5. REQUESTED INFORMATION

Interested parties are requested to submit a capabilities statement that includes:

- Company name, address, point of contact, CAGE code, and UEI

- A description of experience providing similar support for Activu or comparable systems

- Demonstration of authorization from Activu to perform OEM-compliant maintenance (if applicable)

- Past performance information for similar efforts

- GSA contract number (if applicable)

- NAICS code recommendations

6. SUBMISSION INSTRUCTIONS

Responses shall be submitted via email in PDF or Word format no later than to: 9 May 25

MSgt Jerime Gorse and SSgt Thomas Hembree

Contracting Officer, 766 ESS

Email: jeirme.gorse@us.af.mil and thomas.hembree@us.af.mil

7. DISCLAIMER

This RFI is issued in accordance with FAR Part 10 for market research purposes only. It does not constitute a solicitation and shall not be construed as a commitment by the Government. All information submitted in response to this announcement is voluntary and at the vendor's expense.

8. PROPRIETARY INFORMATION

If proprietary information is provided, it must be clearly marked and segregated in the response. The Government will protect such information in accordance with applicable regulations.

mailto:jeirme.gorse@us.af.mil mailto:thomas.hembree@us.af.mil