RFI-36C25625Q0511 Switchboard Operator Service.pdf

Sources Sought Notice

DISCLAIMER: THIS IS A SOURCES SOUGHT NOTICE ONLY. THIS SYNOPSIS IS NOT A REQUEST FOR

QUOTE, PROPOSAL, OR BID. This notice is not a solicitation as defined by FAR 2.101, therefore it shall not be construed as a commitment by the government to enter into a contract, nor does it restrict the government to an acquisition approach. All information contained in this Request for Information (RFI) is preliminary as well as subject to amendment and is in no way binding on the government. Information submitted in response to this notice is voluntary; the government will not pay for information requested nor will it compensate any respondent for any cost incurred in developing information provided to the government. The government is requesting that restrictive or proprietary markings not be used in response to this notice. If a solicitation is released, it will be synopsized in the Federal Contract

Opportunities website or General Services Administration (GSA). It is the responsibility of the interested parties to monitor these sites for additional information pertaining to this RFI.

1. Title: Switchboard Operator Services/RFI 36C25625Q0511

2. Purpose: The purpose of this RFI is to identify potential sources which will aid in defining the procurement strategy for example, set-aside, sole source, or unrestricted for a solicitation the VA intends on issuing shortly as follows:

The Michael E. DeBakey VA Medical Center (MEDVAMC) located in Houston; Texas has a requirement for Switchboard Operator Services; items listed below and Draft Performance Work Statement (PWS).

Item # Description of Service/Part Number* Products Unit Qty

0001 Base Year – Telephone Switchboard Operator Services Yr. 1

1001 Option Year 1 – Telephone Switchboard Operator Services Yr. 1

2001 Option Year 2 – Telephone Switchboard Operator Services Yr. 1

3001 Option Year 3 – Telephone Switchboard Operator Services Yr. 1

4001 Option Year 4 – Telephone Switchboard Operator Services Ty. 1

The Small Business Administration (SBA) size standard for the North American Industry Classification System (NAICS) code is 561421 – Answering Services, Telephone with a size standard of $19 million.

Product Supply Code (PSC) DD01 –IT and Telcom-Service Delivery Support Services.

The anticipated type of contract shall be a Single Award, Firm Fixed Price. The Government wishes to enter into a contract with a base year and four, one-year pre-priced options, not to exceed (NTE) five (5) years in total to be exercised at the Government’s discretion.

3. Responses Requested: The following questions must be answered in response to this RFI. Answers that are not provided shall be considered non-responsive to the RFI:

a) Name of potential Contractor that possess the capability to fulfill this requirement. Contractors shall also provide the following:

Point(s) of contact name: _______________________________________________

Address: ____________________________________________________

Telephone number: ___________________________________________

Email address: _______________________________________________

UEI #: ____________________________________

CAGE Code: _______________________________

b) Is your company considered a small business concern, SB, SDVOSB, VOSB, HUBZone, or 8A concern, with the requisite NAICS code identified above?

c) Can your company support all equipment and software?

d) Can your company provide technicians/engineers trained and certified by the manufacturer to work the identified equipment & associated software?

e) What is your Mean Time to Repair (MTTR) from receipt of initial service calls?

f) Does your company provide support for any of the stated equipment at other VA facilities? If so, please provide contract & contact information.

g) For the equipment listed in above what is the recommended Preventative Maintenance (PM) schedule(s) (monthly, quarterly, semi-annual, annual)?

h) What are the projected unit costs for the service schedule identified above?

i) Do you have a sample Statement of Work (SOW) you can share?

j) Do you have a sample Quality Assurance Surveillance Plan (QASP) you can Share?

k) Are there national service standards for this equipment? If so, what are they and what organization establishes the standards?

l) Do you have sample or recommended evaluation criteria you can share?

m) What is recommended industry best practices for this type of requirement?

n) Is your company available under any Government Wide Agency Contract (GWAC), Solutions for

Enterprise-Wide Procurement (SEWP), National Acquisition Center (NAC), GSA Schedule, Federal Supply Schedule (FSS), Indefinite Delivery Indefinite Quantity (IDIQ), and/or Blanket

Purchase Agreement (BPA)?

The VA does not accept grey market items; therefore, the Vendor must attach an Authorized Distribution Letter as an approved and authorized vendor on OEM letterhead by the manufacturer as evidence of proof to be viewed by the government to be considered as part of the Market Research and responsiveness to this Sources Sought notice.

4. Opportunity/Market Pricing: The MEDVAMC is seeking information from potential vendors on their ability to provide the required items/equipment. THIS IS A SOURCES SOUGHT REQUEST FOR INFORMATION (RFI) ONLY. Small Business concerns are encouraged to provide responses to this RFI in order to assist the MEDVAMC in determining potential levels of competition and general market pricing available in the industry. Vendors are requested to submit estimated market research pricing along with their responses to the above. The estimated pricing will be considered when determining the procurement strategy for the forthcoming solicitation.

5. RFI responses are due by 13:00pm Central Time by close date listed above; size is limited to 8.5 x 11 inches, 12-point font, with 1-inch margins in Microsoft Word format via email listed in Item #5 “Contact Information” below. There is no page limitation on subparagraphs 3(a) - 3(n).

The subject line shall reference that Request for Information (RFI) number above.

NO SOLICITATION EXISTS AT THIS TIME.

Please provide the information you deem relevant in order to respond to the specific inquiries of the

RFI.

Information provided will be used solely by MEDVAMC as “Market Research” and will not be released outside of the MEDVAMC Purchasing and Contracting Team.

If no responses to this notice are received from an authorized distributor of the cited brand name items listed above, then this action will be sole sourced to the manufacturer.

6. Contact Information:

Contract Specialist Lekeicia Anderson-Spight Lekeicia.anderson@va.gov

Your response to this notice is greatly appreciated!

mailto:Lekeicia.anderson@va.gov