RFI 2_ITaCS Questions_Final Draft.pdf

REQUEST FOR INFORMATION (RFI)

U. S. DEPARTMENT OF HOMELAND SECURITY (DHS)

IMMIGRATION AND CUSTOMS ENFORCEMENT (ICE)

HOMELAND SECURITY INVESTIGATIONS (HSI)

OFFICE OF THE CHIEF INFORMATION OFFICER (OCIO)

SOLUTIONS DELIVERY DIVISION (SDD)

CYBER AND OPERATIONAL TECHNOLOGY (COT)

HSI IT TRAINING AND COMMUNICATION SERVICES (ITaCS) Section 1 – Request for Information Overview

This is a Request for Information (RFI) for Immigration and Customs Enforcement (ICE), Homeland Security Investigations (HSI) Information Technology Training and Communications Support Services (ITaCS).

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This is not a solicitation announcement. This RFI is solely for market research planning and information purposes and is not to be construed as a commitment by the Government to issue a subsequent solicitation (Broad Agency Announcement, Request for Proposal, etc.). This RFI does not commit the Government to contract for any supply or service. ICE is not seeking proposals at this time. Responders are advised that the U.S. Government will not pay any costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party's expense. Not responding to this RFI does not preclude participation in any future solicitation. The information provided in this RFI is subject to change and is not binding on the Government. All submissions become the property of the Government and will not be returned.

If you submit proprietary information, you must clearly mark “PROPRIETARY” on every sheet containing such information and segregate the proprietary information to the maximum extent practical from other portions of your response (e.g., use an attachment or exhibit). Respondents are responsible for adequately marking proprietary information in their response. All information received in response to this RFI that is marked “Proprietary” will be handled accordingly.

RFI Purpose: This RFI is seeking information to aid in refining the acquisition strategy, determining if a set aside will be used, contract vehicle selection, and seeking comments and information on the Draft Performance Work Statement (PWS). Please note, the PWS is a draft and is subject to change.

Response Submission Deadline:

Responses to this RFI must be submitted no later than April 25, 2025 10:00 EDT.

Section 2 – Company Overview

Vendors are invited to provide the following contact information:

1. Company Name and address of Entity/ (Corporate/Principal Office, including doing business as (DBA) name)

2. Unique Entity Identifier (UEI)

3. Primary point of contact (POC) information (name, telephone number, and e-mail address)

4. The Government is considering North American Industry Classification System (NAICS) 541512

Computer Systems Design Services. Please mark one of the following business sizes:

a. Small

b. Other than Small

5. If the response to number 4 is “Small”, identify any additional socio-economic status.

a. Woman Owned Small Business

b. Veteran Owned Small Business

c. Service-Disabled Veteran Owned Small Business

d. 8(a) (provide Small Business District Office POC email and case number)

e. HubZone

f. Other

6. List any contract vehicles your company holds that would be appropriate for the scope of this work:

a. General Services Administration (GSA) MAS

b. GSA 8(a) Streamlined Technology Acquisition Resources for Services (STARS) III

c. Veterans Technology Services (VETS) 2

d. GSA Alliant 2 (A2) (Unrestricted)

e. Chief Information Officer–Solutions and Partners 3 (CIO-SP3) Small Business (SB)

f. CIO-SP3 (Unrestricted)

g. Other

7. Are you responding to this RFI on the behalf of the company entered in response to question 1?

If so, provide company details and contact information (Company name, POC name, phone number, email).

Section 3 – General Questions Responses to the below questions should be based on the requirements specified in the draft PWS, see Attachment A.

8. Based on your past experiences with similar scope, what required skills/experience would you recommend or propose?

a. Position Description / Labor Category?

b. Skill / Experience?

c. Industry Certifications?

9. What is the contract type and CLIN structure you would recommend for this requirement based on past experience? What are some strengths/weaknesses of this contract type/structure? How would this contract type support changes based on agency and program mission needs?

10. Based on past experience(s), what evaluation factors and metrics would you recommend and how have these factors/metrics provided insight for your company/organization?

11. Provide any additional information or questions that the Government should be aware when drafting the solicitation. Your questions may not be answered directly but incorporated into the Government’s strategy.

Section 4 – Similar Past Experience(s) Provide a minimum of one and up to three recent (within the last three (3) years) past experience(s) that are similar to the requirements specified in the draft PWS. Past experience(s) should demonstrate experience with a U.S. Government customer. Please specify if you were a prime or subcontractor.

A minimum of one (1) past experience is required; respond to all the questions listed under the “Similar Past Experience 1” section. If additional past experience is available, complete the next two “Similar Past Experience” sections. Otherwise, list N/A under the two sections.

Similar Past Experience 1

Describe a contract/project past experience related to the development or implementation of a training and communications support contract as specified in the attached draft PWS. Where needed, respond to specific questions with “Not in Scope” or “Does Not Apply.” If the past experience was part of a teaming arrangement or sub-contract plan, please specify the portion of the scope for which you were responsible.

12. Provide the following Contract Information for this past experience reference:

• Contract Title:

• Contract #:

• Sub-Contract (if applicable):

• What was the Contract Type:

• Awarded Value:

• Awarding Agency or Entity:

• Period of Performance:

• NAICS:

• Prime or Sub-Contractor:

13. Describe the scope of work performed.

14. Identify and describe the training strategies and modalities utilized.

15. Identify and describe the communication strategies utilized.

16. Describe how the organization change management was integrated. What organizational change management methodologies were integrated and in which environment(s).

17. Describe the IT instructional system that was designed and delivered.

18. Describe the content management portal that was designed, updated, and delivered.

19. Which software tools or products were utilized to deliver this scope? How did the tools utilized help in delivering this scope of work? What changes would you make in the tools based on lessons learned?

20. Provide a list of the skills and experiences of full-time employees with labor categories to meet the experience scope.

21. What were the Quality Assurance Surveillance Plan (QASP) performance measures? How were the QASP measures met? What changes would you recommend to the performance measures and how would the new performance measures be more meaningful?

22. For this experience, what were the Government required metrics/SLA/standards? Which metrics/SLA/standards proved to be most useful to ensure excellent performance? What changes in the metrics/SLA/standards would you recommend and how will these metrics/SLA/standards be useful?

Similar Past Experience 2

If a second similar past experience is available, answer the same questions listed above for the past experience.

Similar Past Experience 3

If a third similar past experience is available, answer the same questions listed above for the past experience.