RFI 19AQMM24N0068 INSPIRE 2.0 - FINAL.pdf

RFI – INSPIRE 2.0 19AQMM24N0068

SBU - CONTRACTING AND ACQUISITIONS

Request for Information Intelligence and Research, Technology and Innovation Office (TIO) Intelligence Network Support Personnel & Infrastructure Requisition Engine (INSPIRE)

2.0 Blanket Purchase Agreement

Purpose:

This public posting is for informational, planning, and market research purposes only and constitutes a Request for Information (RFI) only for United States, Department of State

(DoS), Bureau of Intelligence and Research (INR) Technology Innovation Office (TIO). This announcement does not constitute a commitment, implied or otherwise, that a solicitation or procurement will be issued. This is not a solicitation, Request for Proposal (RFP), or Invitation for Bids (IFB). No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests.

Background:

The Intelligence and Research Information Support System (INRISS) is operational for Top

Secret Sensitive Compartmented Information (TS/SCI) processing and is operational 24 hours a day, seven (7) days a week, 365 days a year. The system is continuously evolving to meet the requirements of the INR staff and the Intelligence Community (IC), including a current strategic effort to migrate to a cloud-based network. This evolution of INRISS includes the development and implementation of technology needed to improve output quality, modernize processes, ensure output reliability, and facilitate the rapid dissemination of INR products.

Context:

This is a time-phased multi-award BPA. The ordering period for the Blanket Purchase

Agreement (BPA) will be for a period of up to 10 years. The Period of Performance (POP) for each order will be specified in each individual BPA order. BPA orders will be either firm-fixed price (FFP), time and materials (T&M), and/or labor hour (LH),depending on the requirement.

Scope:

Call orders issued under this BPA will define specific requirements for providing the full range of Information Technology (IT) core support services necessary to effectively support the DoS

INR/TIO mission with secure, reliable, and efficient IT capabilities and services. Core support services shall include BPA management, individual call order management, service desk/user support, IT network and infrastructure operations and maintenance support, IT security support consistent with DoS and IC security requirements, advanced technical studies, support purchasing hardware/software when needed, and transition/integration support for new IT capabilities introduced onto INR networks. Call orders may also be issued to provide corresponding services in support of additional bureaus within DoS as well as other Federal bureaus, which provide additional, similar, or derivative instances of INR/TIO IT support that will be implemented and require support within other DoS domains.

Task One - Includes lifecycle acquisition management support for the procurement of goods and services in support of TIO and performance-based management support for Contracting Officer

Representatives (CORs). The Contractor shall provide all personnel and supervision necessary to provide efficient and cost-effective acquisition management support services to achieve TIO’s business outcomes. It should be noted that this support is limited in scope to only acquisition-related functions which are the responsibility of TIO.

Task Two - TIO operates the Department’s Joint Worldwide Intelligence Communications

System (JWICS) network presence (i.e. INRISS), as well as systems across both the unclassified internet, unclassified intranet (i.e. OpenNet), SIPR (i.e. ClassNet), and cloud systems on multiple classification levels.

• Operate and maintain information networks on multiple classification domains;

including internet, OpenNet/NIPR intranet, ClassNet/SIPR, and INRISS/JWICS; and has global operations which depend on INR’s IT Support Services 24 hours a day, 7 days a week, and 365 days a year.

• The personnel supporting this effort must have appropriate security clearances, education, certifications, experience, and skills commensurate with the work scope and operational tempo.

• Plan, implement, monitor, and continuously improve an IT Service Desk/User Assistance function to ensure interruptions in individual or collective users’ availability of systems or data.

• Plan, develop, implement, operate, maintain, and monitor a network operations and maintenance program to provide robust, reliable, and efficient IT networks access and availability across all security levels.

• Manage information security aspects of the INR networks, including, but not limited to, protecting information from unauthorized access, use, disclosure, disruption, modification, or destruction, regardless of the form the information takes (i.e., electronic, paper, or physical), and provide support to INR’s comprehensive cybersecurity program.

• Perform tasks related to the maintenance, modernization, and improvement of INR systems to include the network, servers, desktops, and web services.

Task Three - The objective is to obtain highly specialized technical contractor support services to assist the CIO in executing and accomplishing their application development objectives. Key mission objectives are below:

• Perform application and service compliance and performance monitoring (e.g., FedRAMP, DHS Directive 4300A, NIST Guidance, Federal Information Security

Management Act of 2002 (FISMA), Privacy, Section 508 of the Rehabilitation Act of

1973, as amended, 36 CFR Part 1194.

• Perform application delivery and systems assurance including configuration management.

• Plan, develop, and manage enterprise application development and delivery.

• Provide an integrated approach to enterprise application capabilities (e.g., user interface, application logic, workflows, access to data and security, etc.).

• Provide Architecture and Planning Support.

• Provide Development and Implementation Support.

• Provide Strategic Communications Support.

• Provide User Experience/Customer Experience research, design, and consulting support

• Implement and manage technology platforms with numerous customers/tenants based on infrastructure, software, and cloud services.

Task Four - Building on results and findings of previous Cyber Hygiene Assessment efforts, the development of a Cybersecurity Resilience Plan is part of TIO’s continued efforts to implement a holistic approach to a cyber hygiene management program and to engage with and validate industry compliance at an attainable and sustainable level between DoS and our Intelligence

Community partners. TIO requires the following:

• Direct support in creating strategies, processes, procedures, capabilities, and tools to develop, implement, and mature the Office’s Cyber Security Program.

• Unified deliberate and crisis action planning, while integrating the execution of cyber defense plans.

• Integration of capabilities in concert with Intelligence Community Partners to ensure execution of cyber defense operations across prevention, detection, and response missions.

RFI Instructions:

RFI responses shall be submitted in writing via email to: Michael Dickson, Contracting Officer at DicksonMS@state.gov; Annie Harlow, Contract Specialist at HarlowAL@state.gov, and

Cristian Reyes, Contract Specialist at ReyesCN2@state.gov no later than 12:00 noon, EST on

September 23, 2024.

All responses shall be submitted electronically (Adobe PDF format). Responding to this RFI is not a prerequisite to bid on a subsequent RFP, if one is issued. Responses may include links to available product demonstration websites or videos. There shall be no more than five (5) links and five (5) videos per submission. The videos must be limited to no more than two (2) minutes each.

All responses must adhere to the page limits of eight (8) pages total (font Arial 12). Please note, cover pages do not count towards the page limit. The submission shall be logically assembled.

Each response section shall be clearly identified and shall begin at the top of a page. All pages of each response section shall be appropriately numbered and identified by the complete company name, date, and referenced number listed on the Notice in the header and/or footer.

Cover Page:

Company Name:

Company Point of Contact (POC):

POC Email:

POC Phone:

Contractor Address:

UEI Number:

Facility Clearance Level

Identify GSA Schedule Contracts (with applicable MAS SINs) or other GWAC:

mailto:HarlowAL@state.gov

State Socioeconomic Status under any of the following NAICS Codes:

5415XX, 541611, 541618

Examples:

541511-541519: Small

541611 and 541618: Other than Small

List Applicable Socioeconomic

Classification

Example: Small Business, Small Disadvantaged

Business; HUBZone; Economically Disadvantaged

Woman-Owned; Service Disabled Veteran Owned;

8(a)

Requested Information:

TIO seeks information from interested vendors that can provide capabilities and services that satisfy the attached draft Statement of Work. Citing examples, please describe your capabilities, services, and experience meeting requirements similar in scope and complexity to the requirements of the draft SOW. In addition to a description of capabilities and experience, TIO seeks responses to the following questions:

• Provide a brief overview of the company and specific experience providing similar capabilities and/or services to the Federal Government. Include details about current clients including the percentage in government, private/corporate, and Edu sectors.

• Explain your company’s ability to create, track, and report hiring plans, including cost/cost avoidance models for estimating impact of FTE and Position increases and decreases.

• Detail service desk structure, including the nexus between the help desk tiers and Project

Manager, as well as the general experience levels of the help desk technicians with applications/hardware/software and their access and ability to work with system engineers.

• Describe strategic goals for how a system of systems network will grow and evolve with future trends and technologies.

• Explain the process for TIO to request added functionality or customizations, any applicable approval processes (change control board) of said requests, and the Offeror’s processes to implement such changes to a system.

• Describe your company’s plan to staff the requirement for any and/or all of the tasks outlines above.

• What Experience Level Agreements would you propose for these tasks?

• Are there recommended Service Level Agreements your company uses for similar requirements?

NOTE: The information derived from this RFI will assist TIO in identifying sources that can satisfy the requirements of the SOW. The information and specifications provided in the RFI are subject to change and are not binding on the Government. TIO has not made a commitment to procure any of the items presented, and release of this RFI should not be construed as a commitment or authorization to incur cost for which reimbursement would be required or sought.

All submissions become Government property and will not be returned.