RFA REQUEST (FINAL).pdf

Request for Applications (RFA)

Program Specialist II - Generalist RFx# 3140004720

The Mississippi Department of Human Services (MDHS)/Division of Child Support Enforcement (CSE) is seeking a contract worker to serve as full-time Program Specialist to provide critical administrative, operational, and technical support to the Division. The selected individual will perform duties, listed below, including but not limited to reviewing and processing intergovernmental transmittals, responding to credit bureau disputes, receiving and processing mail, data entry, assistance with system modernization efforts, special projects, and cross-trained duties as deemed appropriate. This position will require in-state travel.

Required Documents to Submit (procurement.services@mdhs.ms.gov):

Applicants must submit the following to be considered:

• Completed MDHS Application

• Current Professional Resume

Contract Details:

Position Type: Contract Worker (Full-Time or approximately 2080 hours per state fiscal year) Schedule: Monday – Friday (8:00a.m. - 5:00p.m.)

Compensation: $21.65 Location: MDHS - State Office (In-State travel required) Overtime: Not permitted under this contract

Scope of Work:

• Reviews and processes intergovernmental packets/transmittals

• Responds to credit bureau disputes

• Knowledge of MDHS policies and procedures, federal/state laws regarding timelines

• Typing

• Computer skills

• Professional oral and written communications

• Resolves CSENet case resolutions and Quick Locate requests received from other state child support agencies

• Consults with representatives of other state agencies to timely resolve issues concerning interstate child support cases

• Receives and processes mail

• Enter data into Central Registry spreadsheet

• Assistance with system modernization efforts as deemed appropriate, including but not limited to system analysis, system testing, system training, and undertaking additional duties to support staff involved in system modernization.

• Assists with Processing client complaints and creates and submits tickets for complaint resolution by others

• Is cross-trained in and provides support to various Child Support Division operations and activities as deemed appropriate

• Special projects

• Other duties as assigned

Compensation & Cost Structure:

• Contract amount: $21.65 hourly (No additional reimbursement for overtime or fringe expenses).

• Compensation includes hourly rate, administrative costs, and travel.

Required Qualifications:

• Minimum of 3 years of experience in child support enforcement field

• 3+ years of experience working in the METSS (Mississippi Electronic Tracking of Support

System)

• Proficient in computer skills, including but not limited to Microsoft Word, Teams, Excel, and

Outlook

• Professional writing

• Professional oral communication

Preferred Qualifications:

• Bachelor’s degree in public administration, business, or related field.

Education Requirement:

• High School Diploma

Other:

• This is a contractor position and does not establish an employer-employee relationship.

• Standard business hours apply; overtime is not permitted under this contract.

• This position works on-site at the MDHS State Office

Application Information:

MDHS will accept applications until 2:00 p.m., Thursday, November 19, 2026, for the purpose of hiring a contract worker. Applications can be found online with this solicitation on the MDHS website at https://www.mdhs.ms.gov/support/procurement/open/. Application packets can be submitted to Kimbley Hendrix or Denisha Jackson via emailed to procurement.services@mdhs.ms.gov or by hand-delivered to 200 South Lamar Street, Jackson, MS 39201. For more information, please contact Kimbley Hendrix at the above email address or mailto:procurement.services@mdhs.ms.gov by phone at 601-359-4500.

PERS:

If the chosen applicant is a PERS retiree, the retiree must be in compliance with the obligations outlined for the employer in Miss. Code Ann. § 25-11-127 (1972, as amended).

PERS Form 4B must be completed by the employee to be in compliance, Follow PERS instructions. The form may be accessed through the following link, https://www.pers.ms.gov/Content/Forms/Form4B.pdf.

https://www.pers.ms.gov/Content/Forms/Form4B.pdf