Revised T3035 Hospital Incentive Program RFP.docx

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Attached to
T3035 Hospital Incentive Program
Solicitation number
17DPP00119
Issued by
Mercer County, New Jersey

About this file

This document is a Revised Request for Proposal (RFP) issued by the New Jersey Department of Health on behalf of the New Jersey Department of the Treasury, Division of Purchase and Property for the HOSPITAL INCENTIVE PROGRAM. The purpose is to solicit proposals for the completion of Delivery System Reform Incentive Payment (DSRIP) protocols and procedures required by the federal Centers for Medicare and Medicaid Services (CMS), and the development of CMS-approved DSRIP design, protocols, and procedures to support the next generation of DSRIP in New Jersey. The RFP requires the awarded vendor to perform a wide range of administrative, analytical, and operational tasks to support the DSRIP program, including project management, data analysis, training, meeting facilitation, website maintenance, and payment calculations. The contract term is for three years with the option to extend.

The RFP indicates this is a reprocurement of the current HOSPITAL INCENTIVE PROGRAM contract. Pricing will be firm-fixed and all-inclusive hourly rates. The RFP specifies a small business set-aside and outlines the forms, registrations, and certifications required with the proposal and prior to contract award. The current DSRIP program has 49 participating hospitals, and the next generation DSRIP is intended to incorporate the most effective elements of the existing program as part of the renewal of New Jersey's Comprehensive Medicaid Waiver.

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Bid Solicitation/Request for Proposal

17DPP00119

For:
HOSPITAL INCENTIVE PROGRAM
Event
Date
Time

Vendor’s {Bidder’s} Electronic Question Due Date (Refer to Bid Solicitation (RFP) Section 1.3.1 for more information.)

March 14, 2017
2:00 PM

Mandatory/Optional Pre-Quote {Proposal} Submission Conference (Refer to Bid Solicitation (RFP) Section 1.3.6 for more information.)

Not Applicable

Mandatory/Optional Site Visit (Refer to Bid Solicitation (RFP) Section 1.3.5 for more information.)

Not Applicable

Quote {Proposal} Submission Date (Refer to Bid Solicitation (RFP) Section 1.3.2 for more information.)

July 14, 2017August 1, 2017
2:00 PM

Dates are subject to change. All times contained in the Bid Solicitation {RFP} refer to Eastern Time. All changes will be reflected in Bid Amendments {Addenda} to the Bid Solicitation {RFP} posted on the Division of Purchase and Property website and on www.njstart.gov.

Small Business Set-Aside Status |_| Not Applicable

|_| Entire Blanket P.O. {Contract}

|_| Partial Blanket P.O. {Contract}

|X| Subcontracting Only Category

|X| I |_| IV

|X| II |_| V

|X| III |_| VI

Bid Solicitation {RFP} Issued By Using Agency

State of New JerseyState of New Jersey
Department of the TreasuryDepartment of Health
Division of Purchase and PropertyOffice of Health Care Finance
Trenton, New Jersey 086250230Trenton, New Jersey 08625-0360

Date: June 28, 2017July 13, 2017 Table of Contents

1.0INFORMATION FOR VENDORS {BIDDERS}7
1.1PURPOSE AND INTENT7
1.2BACKGROUND7
1.3Key Events8
1.3.1ELECTRONIC QUESTION AND ANSWER PERIOD8
1.3.2SUBMISSION OF QUOTES {PROPOSALS}9
1.3.3NJSTART9
1.3.4ELECTRONIC SIGNATURES10
1.3.5MANDATORY/OPTIONAL SITE VISIT10
1.3.6MANDATORY/OPTIONAL PRE-QUOTE {PROPOSAL} CONFERENCE10
1.3.7PRE-QUOTE {PROPOSAL} DOCUMENT REVIEW10
1.4ADDITIONAL Information10
1.4.1BID AMENDMENTS {ADDENDA}: Revisions to this BID SOLICITATION {RFP}10
1.4.2VENDOR {BIDDER} Responsibility10
1.4.3COST Liability11
1.4.4CONTENTS of QUOTE {Proposal}11
1.4.5ANNOUNCEMENT OF QUOTE {PROPOSAL} INFORMATION11
1.4.6PRICE Alteration In Hard copy QUOTES {Proposals}12
1.4.7QUOTE {Proposal} ERRORS12
1.4.8JOINT Venture13
1.4.9Reciprocity for Jurisdictional Vendor {Bidder} Preference13
1.4.10QUOTE {PROPOSAL} ACCEPTANCES AND REJECTIONS13
2.0DEFINITIONS14
2.1CROSSWALK14
2.2General Definitions14
2.3BLANKET P.O. {contract}-specific definitions/ACRONYMS17
3.0SCOPE OF WORK19
3.1 APPROACH TO SERVICES19
3.2 Project management requirements19
3.3 PROJECT STAFFING20
3.4 Hold and Attend regular meetings with cms, DOH, and the INTEGRATED HEALTH CARE DELIVERY SYSTEM23
3.5 Preparation of Waiver Required Report(s) cms25
3.6 DEVELOPMENT OF METRICS, BASELINES, AND IMPROVEMENT TARGETS25
3.7 HOSPITAL SUBMITTED APPLICATIONS, REPORTS AND SUPPLEMENTAL DATA BOOKS25
3.8 Semi-Annual ANALYSIS OF METRICS AND EXPECTED IMPROVEMENT TARGETS27
3.9 Attribution TASKS27
3.10 HOSPITAL DATA REVIEW AND PAYMENT FORMULA TASKS29
3.11 METRICS, GAP REDUCTION, HOSPITAL ACHIEVEMENTS, AND REFERENCE MATERIALS TASKS30
3.12 PROVIDE TRAINING AND PREPARE MATERIALS31
3.13 LEARNING COLLABORATIVE (LC)31
3.14 Maintain DSRIP INFORMATION SYSTEM, LEARNING COLLABORATIVE PORTAL, AND WEBSITE32
3.15 DATA WAREHOUSE DEVELOPMENT AND QUARTERLY UPDATE33
3.16 PREPARATION OF REPORTS AND INFORMATION TASKS33
3.17 REQUIREMENTS FOR DSRIP INFORMATION SYSTEM (DIS)33
3.18 PROJECT BUDGET PLAN34
3.19 INVOICING34
3.20 TECHNICAL ENVIRONMENT34
3.20.1 STATE TECHNOLOGY REQUIREMENTS AND STANDARDS37
3.20.2 SYSTEM DESIGN37
3.20.3 HOSTING AND BACKUP SERVICES38
3.20.4 EXTRANET PLAN38
3.20.5 TRANSMISSION OF FILES39
4.0QUOTE {PROPOSAL} PREPARATION AND SUBMISSION41
4.1General41
4.2QUOTE {Proposal} Delivery and Identification41
4.3njstart electronic submission VS. hard copy SUBMISSION INSTRUCTION42
4.3.1NJSTART SUBMISSION OF QUOTE {PROPOSAL}42
4.3.2HARD COPY SUBMISSION42
4.4QUOTE {Proposal} Content43
4.4.1Forms, rEGISTRATIONS and CERTIFICATIONS required with QUOTE {Proposal}43
4.4.2Forms, REGISTRATIONS AND CERTIFICATIONS REQUIRED before BLANKET P.O. {contract} award and THAT SHOULD BE SUBMITTED with the QUOTE {Proposal}48
4.4.3Technical QUOTE {Proposal}49
4.4.4Organizational Support and Experience52
4.4.5PRICE schedule/SHEET56
4.4.6COOPERATIVE PURCHASING PROGRAM57
5.0SPECIAL CONTRACTUAL TERMS AND CONDITIONS APPLICABLE TO THE BLANKET P.O. {CONTRACT}58
5.1PRECEDENCE OF SPECIAL CONTRACTUAL TERMS AND CONDITIONS58
5.2BLANKET P.O. {Contract} Term and Extension Option58
5.3BLANKET P.O. {Contract} Transition58
5.4CHANGE ORDER {Contract AMENDMENT}59
5.5Vendor {contractor} Responsibilities59
5.6Substitution of Staff59
5.7Substitution or Addition of SubCONTRACTOR(s)59
5.8OWNERSHIP OF MATERIAL60
5.9security and Confidentiality60
5.9.1DATA CONFIDENTIALITY60
5.9.2DATA SECURITY STANDARDS62
5.9.3Tax return data security63
5.10News Releases65
5.11Advertising65
5.12Licenses and Permits65
5.13Claims and Remedies66
5.13.1Claims66
5.13.2Remedies66
5.13.3Remedies for failure to comply with material Blanket P.O. {contract} requirements66
5.14Liquidated Damages66
5.15Retainage66
5.16Additional Work and/or Special PROJECTS66
5.17MODIFICATIONS AND CHANGES TO THE State of NJ STANDARD TERMS AND CONDITIONS (SSTC)67
5.17.1INDEMNIFICATION67
5.17.2INSURANCE - PROFESSIONAL LIABILITY INSURANCE68
5.18ACCESSIBILITY COMPLIANCE68
5.19BLANKET P.O. {Contract} Activity Report68
5.20ELECTRONIC PAYMENTS69
5.21PROGRAM EFFICIENCY ASSESSMENT FOR STATE USING AGENCIES69
6.0QUOTE {PROPOSAL} EVALUATION70
6.1RIGHT TO WAIVE70
6.2DIRECTOR’S RIGHT OF FINAL Quote {Proposal} ACCEPTANCE70
6.3STATE'S RIGHT TO INSPECT VENDOR (BIDDER) FACILITIES70
6.4STATE'S RIGHT TO REQUEST FURTHER INFORMATION70
6.5QUOTE {Proposal} Evaluation Committee70
6.6Oral Presentation and/or Clarification of Quote {Proposal}70
6.7Evaluation Criteria71
6.7.1Technical evaluation criteria71
6.7.2Vendor’S {Bidder’s} Price schedule71
6.7.3QUOTE (PROPOSAL) discrepancies71
6.7.4Evaluation of the QUOTES {Proposals}71
6.8Negotiation and Best and Final Offer (BAFO)72
6.9“REQUEST FOR REVISION” WITHIN NJSTART73
6.10POOR PERFORMANCE73
7.0BLANKET P.O. {CONTRACT} AWARD74
7.1DOCUMENTS REQUIRED BEFORE BLANKET P.O. {CONTRACT} AWARD74
7.1.1Requirements of Public Law 2005, CHAPTER 51, N.J.S.A. 19:44A-20.13 - N.J.S.A. 19:44A-20.25 (Formerly Executive Order NO. 134), EXECUTIVE ORDER No. 117 (2008) and N.J.A.C. 17:12-5 et seq.74
7.1.2SOURCE DISCLOSURE REQUIREMENTS74
7.1.3AFFIRMATIVE Action75
7.1.4BUSINESS REGISTRATION75
7.2FINAL BLANKET P.O. {CONTRACT} AWARD76
7.3INSURANCE CERTIFICATES76
7.4Performance SECURITY76
8.0BLANKET P.O. {CONTRACT} ADMINISTRATION77
8.1STATE CONTRACT MANAGER77
8.1.1state contract manager responsibilities77
8.1.2Coordination with the State Contract manager77
9.0State Of New Jersey Standard Terms And Conditions78

INFORMATION FOR VENDORS {BIDDERS}

NOTICE: This Bid Solicitation {RFP} is part of the NJSTART Procurement Program. The Vendor {Bidder} is advised to thoroughly read all sections, as many have been revised, and follow all instructions contained in this Bid Solicitation {RFP}, including the instructions on the Bid Solicitation’s {RFP’s} Offer and Acceptance Page {Signatory Page} and read through all Quick Reference Guides (QRGs) located on the NJSTART Vendor Support Page (http://www.state.nj.us/treasury/purchase/njstart/vendor.shtml), in preparing and submitting its Quote {Proposal}.

Terminology is listed by new NJSTART term; {existing term} appears in braces.

PURPOSE AND INTENT

This Bid Solicitation {Request for Proposal (RFP)} is issued by the Procurement Bureau, Division of Purchase and Property (Division), Department of the Treasury on behalf of the New Jersey Department of Health, Health Facilities Evaluation and Licensing, Office of Health Care Finance (DOH). The purpose of this Bid Solicitation {RFP} is to solicit Quotes {Proposals} for the completion of Delivery System Reform Incentive Payment (DSRIP) protocols and procedures required by the federal Centers for Medicare and Medicaid Services (CMS), program administration on behalf of DOH as stipulated under the State’s Comprehensive Medicaid Waiver (Waiver), as authorized by CMS, and development of CMS approved DSRIP design, protocols, and procedures to support the next generation of DSRIP. These services are necessary to assist DOH in its efforts, on behalf of the State, to support access to hospital services and increase the quality of care for New Jersey residents.

The intent of this Bid Solicitation {RFP} is to award a Master Blanket Purchase Order (Blanket P.O.) {Contract} to that responsible Vendor {Bidder} whose Quote {Proposal}, conforming to this Bid Solicitation {RFP} is most advantageous to the State, price and other factors considered. The State may award any and all price lines. The State, however, reserves the right to separately procure individual requirements that are the subject of the Blanket P.O. {Contract} during the Blanket P.O. {Contract} term, when deemed by the Director of the Division of Purchase and Property (Director) to be in the State’s best interest.

The State of NJ Standard Terms and Conditions (SSTC) accompanying this Bid Solicitation {RFP} will apply to all Blanket P.O.s {Contracts} made with the State of New Jersey. These terms are in addition to the terms and conditions set forth in this Bid Solicitation {RFP} and should be read in conjunction with them unless the Bid Solicitation {RFP} specifically indicates otherwise.

BACKGROUND

In October 2012, New Jersey’s Comprehensive Waiver (Waiver) was approved by the Centers for Medicare and Medicaid Services (CMS). This approval authorizes the State to receive federal revenues for new initiatives as well as certain existing services previously supported by State funds. Pursuant to the Waiver, DSRIP replaces payments from the Hospital Relief Subsidy Fund (HRSF). This new program is designed to provide an incentive for hospitals to improve their delivery of health care systems and to further the CMS’ “Triple Aims” of better health care for the individual, decreased costs in the delivery of health care, and better health for the community as a whole.

There are currently 49 hospitals participating in DSRIP. DSRIP requires each participating hospital to develop an Individual Hospital DSRIP Plan, which describes how the hospital will implement a project designed to improve the quality of care provided, the efficiency with which care is provided, and community health. The plan must choose a focus area from the list provided in the Waiver (or another focus area approved by the State and the federal government), and program activities must be drawn from a predetermined menu provided in the Waiver.

Each hospital is required to participate in the Learning Collaborative (LC). The LC promotes an exchange of information, success stories, and findings experienced by hospitals. There are quarterly on-site meetings held in a central location in New Jersey that the Vendor {Contractor} is required to attend. Additional requirements of the Vendor {Contractor} regarding the LC are included in Section 3.13 of this Bid Solicitation {RFP}.

Included in this Bid Solicitation {RFP} are requirements to include the design, implementation, and administration of the next generation of DSRIP in New Jersey. “Next Generation DSRIP” is an extension of the current program coordinated with renewal of the Waiver. It incorporates the most effective of the existing Hospital Incentive Program elements and allows innovative plan design changes to improve results. DSRIP is a demonstration program designed to result in better care for individuals (including access to care, quality of care, health outcomes), better health for the population, and lower costs by transitioning hospital funding to a model where payment is contingent on achieving health improvement goals. Hospitals may qualify to receive incentive payments for implementing quality initiatives within their community and achieving measurable, incremental clinical outcome results demonstrating the initiatives' impact on improving the New Jersey health care system.

This is a reprocurement of the services provided under HOSPITAL INCENTIVE PROGRAM term Blanket P.O. {Contract}, presently due to expire on SEPTEMBER 15, 2017. Vendors {Bidders} interested in the current Blanket P.O. {contract} specifications and pricing information may review the current Blanket P.O. {Contract} G8050 at http://www.state.nj.us/treasury/purchase/pricelists.shtml and are cautioned that this new Bid Solicitation {RFP} addresses current requirements.

Key Events

ELECTRONIC QUESTION AND ANSWER PERIOD

The Division will electronically accept questions and inquiries from all potential Vendors {Bidders} via the “Q&A” Tab of the Bid Solicitation {RFP} in NJSTART.

a. Questions should be directly tied to the Bid Solicitation {RFP} and asked in consecutive order, from beginning to end, following the organization of the Bid Solicitation {RFP}; and

b. Each question should begin by referencing the Bid Solicitation {RFP} page number and section number to which it relates.

Vendors {Bidders} may refer to the QRG “Submit a Quote” for additional instruction. QRGs are located on the NJSTART Vendor Support Page.

A Vendor {Bidder} must not contact the Using Agency and/or the Procurement Specialist directly, in person, by telephone or by e-mail, concerning this Bid Solicitation {RFP}.

The cut-off date for electronic questions and inquiries relating to this Bid Solicitation {RFP} is indicated on the Bid Solicitation {RFP} cover sheet. In the event that questions are posed by Vendors {Bidders}, answers to such questions will be issued by Bid Amendment {Addendum}. Any Bid Amendment {Addendum} to this Bid Solicitation {RFP} will become part of this Bid Solicitation {RFP} and part of any Blanket P.O. {Contract} awarded as a result of this Bid Solicitation {RFP}. Bid Amendments {Addenda} to this Bid Solicitation {RFP}, if any, will be posted as a File Attachment on the “Summary” page of the Bid Solicitation {RFP} in NJSTART after the cut-off date. (See Bid Solicitation {RFP} Section 1.4.1 for further information.)

1.3.1.1 EXCEPTIONS TO THE STATE OF NJ STANDARD TERMS AND CONDITIONS (SSTC)

Questions regarding the SSTC and exceptions to mandatory requirements must be posed during this Electronic Question and Answer period and shall contain the Vendor’s {Bidder’s} suggested changes and the reason for the suggested changes.

SUBMISSION OF QUOTES {PROPOSALS}

In order to be considered for award, the Quote {Proposal} must be received by the Procurement Bureau of the Division at the appropriate location by the required time. Vendors {Bidders} shall submit a Quote {Proposal} either electronically through NJSTART or via hard copy.

Hard copy Quote {Proposal} must be submitted to the physical location noted below:

PROPOSAL RECEIVING ROOM – 9TH FLOOR

DIVISION OF PURCHASE AND PROPERTY

DEPARTMENT OF THE TREASURY

33 WEST STATE STREET, P.O. BOX 230

TRENTON, NJ 08625-0230

Directions to the Division are available on the web at http://www.state.nj.us/treasury/purchase/directions.shtml.

QUOTES {PROPOSALS} NOT RECEIVED PRIOR TO THE QUOTE {PROPOSAL} OPENING DEADLINE SHALL BE REJECTED. THE DATE AND TIME OF THE QUOTE {PROPOSAL} OPENING ARE INDICATED ON THE BID SOLICITATION {RFP} COVER SHEET AND IN THE “SUMMARY” PAGE OF THE BID SOLICITATION IN NJSTART.

Note: A Vendor {Bidder} using U.S. Postal Service regular or express mail services should allow additional time since the U.S. Postal Service does not deliver directly to the Proposal Receiving Room. A Vendor {Bidder} should make every effort to submit its Quote {Proposal} well ahead of the Quote {Proposal} submission deadline to mitigate unforeseen delays or issues. The Vendor {Bidder} is solely responsible for the timely submission of its Quote {Proposal} in response to this Bid Solicitation {RFP}.

Procedural inquiries concerning this Bid Solicitation {RFP} may be directed to njstart@treas.nj.gov or 609.341.3500.

The State will not respond to substantive questions related to the Bid Solicitation {RFP} or any other Blanket P.O. {Contract} via this e-mail address. For inquiries related to substantive questions refer to Section 1.3.1 (Electronic Question and Answer Period).

NJSTART

The Division is pleased to announce its new eProcurement solution “ .”

Vendor {Bidder} Support:

Vendors {Bidders} are strongly encouraged to visit the NJSTART Vendor Support Page, which contains Quick Reference Guides (QRGs), supporting videos, a glossary of NJSTART terms, and helpdesk contact information.

The Vendor {Bidder} should utilize the QRGs before attempting to submit its Quote {Proposal} using the NJSTART process. It is the Vendor’s {Bidder’s} responsibility to ensure that the NJSTART Quote {Proposal} and attachments have been properly submitted.

ELECTRONIC SIGNATURES

Vendors {Bidders} submitting Quotes {Proposals} through NJSTART may sign the forms listed in Section 4.4.1 (Forms, Registrations and Certifications Required with Quote {Proposal}) and Section 4.4.2 (Forms, Registrations and Certifications Required Before Blanket P.O. {Contract} Award and That Should Be Submitted with the Quote {Proposal}) of this Bid Solicitation {RFP} electronically by typing the name of the authorized signatory in the “Signature” block as an alternative to downloading, physically signing the form, scanning the form, and uploading the form to NJSTART.

Vendors {Bidders} submitting Quotes {Proposals} in hard copy format, must provide forms with original, physical signatures, otherwise its Quote {Proposal} may be deemed non-responsive.

MANDATORY/OPTIONAL SITE VISIT

Not applicable to this procurement.

MANDATORY/OPTIONAL PRE-QUOTE {PROPOSAL} CONFERENCE

Not applicable to this procurement.

PRE-QUOTE {PROPOSAL} DOCUMENT REVIEW

Not applicable to this procurement.

ADDITIONAL Information

BID AMENDMENTS {ADDENDA}: Revisions to this BID SOLICITATION {RFP}

In the event that it becomes necessary to clarify or revise this Bid Solicitation {RFP}, such clarification or revision will be by Bid Amendment {Addendum}. Any Bid Amendment {Addendum} to this Bid Solicitation {RFP} will become part of this Bid Solicitation {RFP} and part of any Blanket P.O. {Contract} awarded as a result of this Bid Solicitation {RFP}.

There are no designated dates for release of Bid Amendments {Addenda}. Those Vendors {Bidders} who are on the bid holder list either through commodity code registration in NJSTART or by acknowledging the bid in NJSTART should receive notification of any Bid Amendment(s) {Addenda}. If a Vendor {Bidder} is not on the bid holder list to receive notifications related to a Bid Solicitation {RFP}, Bid Amendments {Addenda} are still viewable on the “Summary” page of the Bid Solicitation {RFP} in NJSTART.

BID AMENDMENTS {ADDENDA} WILL BE ISSUED AS FILE ATTACHMENTS, AND ARE VIEWABLE ON THE “SUMMARY” PAGE OF THE BID SOLICITATION {RFP} IN NJSTART. Vendors {Bidders} may refer to the QRG “Submit a Quote” for additional instruction. QRGs are located on the NJSTART Vendor Support Page.

It is the sole responsibility of the Vendor {Bidder} to be knowledgeable of all Bid Amendments {Addenda} related to this procurement. An interested Vendor {Bidder} should check the NJSTART “Open Bids” Tab on a daily basis to ensure review of the most updated information.

VENDOR {BIDDER} Responsibility

The Vendor {Bidder} assumes sole responsibility for the complete effort required in submitting a Quote {Proposal} in response to this Bid Solicitation {RFP}. No special consideration will be given after Quotes {Proposals} are opened because of a Vendor’s {Bidder’s} failure to be knowledgeable as to all of the requirements of this Bid Solicitation {RFP}.

COST Liability

The State assumes no responsibility and bears no liability for costs incurred by a Vendor {Bidder} in the preparation and submittal of a Quote {Proposal} in response to this Bid Solicitation {RFP}.

CONTENTS of QUOTE {Proposal}

Quotes {Proposals} can be released to the public pursuant to N.J.A.C. 17:12-1.2(b) and (c), or under the New Jersey Open Public Records Act (OPRA), N.J.S.A. 47:1A-1 et seq., or the common law right to know.

After the opening of sealed Quotes {Proposals}, including Quotes {Proposals} submitted through the NJSTART electronic process, all information submitted by a Vendor {Bidder} in response to a Bid Solicitation {RFP} is considered public information notwithstanding any disclaimers to the contrary submitted by a Vendor {Bidder}. Proprietary and confidential information may be exempted from public disclosure by OPRA and/or the common law. When the Bid Solicitation {RFP} contains a negotiation component, the Quote {Proposal} will not be subject to public disclosure until intent to award a Blanket P.O. {Contract} is announced.

As part of its Quote {Proposal}, a Vendor {Bidder} may designate any data or materials it asserts are exempt from public disclosure under OPRA and/or the common law, explaining the basis for such assertion. The location in the Quote {Proposal} of any such designation should be clearly stated in a cover letter. The State reserves the right to make the determination as to what is proprietary or confidential, and will advise the Vendor {Bidder} accordingly. Any proprietary and/or confidential information in a Quote {Proposal} will be redacted by the State. The State will not honor any attempt by a Vendor {Bidder} to designate its entire Quote {Proposal} and/or prices as proprietary, confidential and/or to claim copyright protection for its entire Quote {Proposal}. Copyright law does not prohibit access to a record which is otherwise available under OPRA. In the event of any challenge to the Vendor’s {Bidder’s} assertion of confidentiality with which the State does not concur, the Vendor {Bidder} shall be solely responsible for defending its designation, but in doing so, all costs and expenses associated therewith shall be the responsibility of the Vendor {Bidder}. The State assumes no such responsibility or liability.

By signing the Bid Solicitation {RFP} Offer and Acceptance Page {Signatory Page}, the Vendor {Bidder} waives any claims of copyright protection set forth within the manufacturer's price list and/or catalogs. The price lists and/or catalogs must be accessible to State Using Agencies and Cooperative Purchasing Program participants and thus have to be made public to allow all eligible purchasing entities access to the pricing information.

ANNOUNCEMENT OF QUOTE {PROPOSAL} INFORMATION

On the date and time Quotes {Proposals} are due under the Bid Solicitation {RFP}, all information concerning the Quotes {Proposals} submitted may be publicly announced and shall be available for inspection and copying except as noted below:

a. Information appropriately designated as proprietary and/or confidential shall not be available for inspection and copying; and

b. Where negotiation is contemplated, only the names and addresses of the Vendors {Bidders} submitting Quotes {Proposals} will be announced, and the contents of the Quotes {Proposals} shall not be available for inspection and copying until the Notice of Intent to Award is issued by the Director.

PRICE Alteration In Hard copy QUOTES {Proposals}

Hard copy Quote {Proposal} prices must be typed or written in ink. Any price change (including "white-outs") must be initialed. Failure to initial price changes shall preclude a Blanket P.O. {Contract} award from being made to the Vendor {Bidder}.

QUOTE {Proposal} ERRORS

In accordance with N.J.A.C. 17:12-2.11, “Proposal errors,” a Vendor {Bidder} may withdraw its Quote {Proposal} as described below.

QUOTE {PROPOSAL} WITHDRAWAL PRIOR TO QUOTE {PROPOSAL} OPENING

NJSTART: A Vendor {Bidder} may withdraw its Quote {Proposal} submission in NJSTART prior to the Quote {Proposal} opening; however, Vendors {Bidders} should note that while withdrawn NJSTART Quotes {Proposals} remain viewable by the Vendor {Bidder} on its Vendor Profile Homepage, they are removed from the Division’s view and cannot be considered for Blanket P.O. {Contract} award. The Vendor {Bidder} may submit a revised Quote {Proposal} as long as the Quote {Proposal} is received prior to the announced date and time for Quote {Proposal} submission. Vendors {Bidders} may refer to the QRG “Submit a Quote” for additional instruction. QRGs are located on the NJSTART Vendor Support Page.

Hard Copy: A Vendor {Bidder} may request that its hard copy Quote {Proposal} be withdrawn prior to the Quote {Proposal} opening. Such request must be made, in writing, to the Supervisor of the Proposal Review Unit at the address provided in Section 1.4.7.2 below. The Vendor {Bidder} may submit a revised Quote {Proposal} as long as the Quote {Proposal} is received prior to the announced date and time for Quote {Proposal} submission and at the place specified.

QUOTE {PROPOSAL} WITHDRAWAL AFTER QUOTE {PROPOSAL} OPENING, BUT PRIOR TO BLANKET P.O. {CONTRACT} AWARD

NJSTART and Hard Copy: If, after the Quote {Proposal} opening, but before Blanket P.O. {Contract} award, a Vendor {Bidder} discovers an error in its Quote {Proposal}, the Vendor {Bidder} may make a written request to the Supervisor of the Proposal Review Unit to withdraw its Quote {Proposal} from consideration for award. If the Vendor’s {Bidder’s} request to withdraw is made in good faith, and the State will not be significantly prejudiced by granting the withdrawal of the Quote {Proposal} beyond the loss of the benefit of the bargain to the State of the withdrawing Vendor’s {Bidder’s} offer, the request shall be granted. Evidence of the Vendor’s {Bidder’s} good faith in making this request can be demonstrated by one or more of the following factors: A mistake is so significant that to enforce the Blanket P.O. {Contract} resulting from the Quote {Proposal} would be unconscionable; that the mistake relates to a material feature or term of the Blanket P.O. {Contract}; and that the mistake occurred notwithstanding the Vendor’s {Bidder’s} exercise of reasonable care. After Quote {Proposal} opening, while pursuant to the provisions of this section a Vendor {Bidder} may request to withdraw its Quote {Proposal} and the Director may in her discretion allow said Vendor {Bidder} to withdraw it, the Division also may take notice of repeated or unusual requests to withdraw by a Vendor {Bidder} and take those prior requests to withdraw into consideration when evaluating the Vendor’s {Bidder’s} future Quotes {Proposals}.

All Quote {Proposal} withdrawal requests must include the Bid Solicitation {RFP} identification number and the final Quote {Proposal} submission date and be sent to the following address:

Department of the Treasury Division of Purchase and Property PO Box 039 33 West State Street – 9th Floor Trenton, New Jersey 08625-0039 Attention: Supervisor, Proposal Review Unit

If during a Quote {Proposal} evaluation process, an obvious pricing error made by a potential Blanket P.O. {Contract} awardee is found, the Director or her designee shall issue written notice to the Vendor {Bidder}. The Vendor {Bidder} will have up to five (5) business days after receipt of the notice to confirm its pricing. If the Vendor {Bidder} fails to respond, its Quote {Proposal} shall be considered withdrawn, and no further consideration shall be given to it.

If it is discovered that there is an arithmetic disparity between the unit price and the total extended price, the unit price shall prevail. If there is any other ambiguity in the pricing, other than a disparity between the unit price and extended price and the Vendor’s {Bidder’s} intention is not readily discernible from other parts of the Quote {Proposal}, the Director may seek clarification from the Vendor {Bidder} to ascertain the true intent of the Quote {Proposal}. If the Vendor {Bidder} inadvertently completes the “Discount” field and the “Unit Cost” field, the Discounted Unit Cost will prevail.

JOINT Venture

If a Joint Venture is submitting a Quote {Proposal}, the agreement between the parties relating to such Joint Venture should be submitted with the Joint Venture’s Quote {Proposal}. Authorized signatories from each party comprising the Joint Venture must sign the Offer and Acceptance Page {Signatory Page}. Each party to the Joint Venture must individually comply with all the forms and certification requirements in Sections 4.4.1 and 4.4.2 of this Bid Solicitation {RFP}.

Reciprocity for Jurisdictional Vendor {Bidder} Preference

In accordance with N.J.S.A. 52:32-1.4 and N.J.A.C. 17:12-2.13, the State of New Jersey will invoke reciprocal action against an out-of-State Vendor {Bidder} whose state or locality maintains a preference practice for its in-state Vendors {Bidders}. The State of New Jersey will use the annual surveys compiled by the Council of State Governments, National Association of State Purchasing Officials, or the National Institute of Governmental Purchasing to identify States having preference laws, regulations, or practices and to invoke reciprocal actions. The State may obtain additional information as it deems appropriate to supplement the stated survey information.

A Vendor {Bidder} may submit information related to preference practices enacted for a State or Local entity outside the State of New Jersey. This information may be submitted in writing as part of the Quote {Proposal} response, including name of the locality having the preference practice, as well as identification of the county and state, and should include a copy of the appropriate documentation, i.e., resolution, regulation, law, notice to Vendor {Bidder}, etc. It is the responsibility of the Vendor {Bidder} to provide documentation with the Quote {Proposal} or submit it to the Director within five (5) business days after the deadline for Quote {Proposal} submission. Written evidence for a specific procurement that is not provided to the Director within five (5) business days of the public Quote {Proposal} submission date may not be considered in the evaluation of that procurement, but may be retained and considered in the evaluation of subsequent procurements.

QUOTE {PROPOSAL} ACCEPTANCES AND REJECTIONS

N.J.A.C. 17:12-2.7(d), the Director’s right to waive minor irregularities or omissions in a Quote {Proposal} and N.J.A.C. 17:12-2.2 which defines causes for Quote {Proposal} rejection, apply to all Quotes {Proposals}. In addition, pursuant to N.J.S.A. 52:34-12, the Director retains the right to reject all Quotes {Proposals} if it is in the public interest.

DEFINITIONS

CROSSWALK

NJSTART Term
Equivalent Existing New Jersey Term
Bid/Bid Solicitation
RFP/Solicitation
Bid Amendment
Addendum
Change Order
Contract Amendment
Master Blanket Purchase Order (Blanket P.O.)
Contract
Offer and Acceptance Page
Signatory Page
Quote
Proposal
Vendor
Bidder/Contractor

General Definitions

The following definitions will be part of any Blanket P.O. {Contract} awarded or order placed as result of this Bid Solicitation {RFP}.

Definitions are listed by new NJSTART terminology; {existing terminology} appears in braces.

All-Inclusive Hourly Rate – An hourly rate comprised of all direct and indirect costs including, but not limited to: labor costs, overhead, fee or profit, clerical support, travel expenses, per diem, safety equipment, materials, supplies, managerial support and all documents, forms, and reproductions thereof. This rate also includes portal-to-portal expenses as well as per diem expenses such as food.

Best and Final Offer or BAFO – Pricing timely submitted by a Vendor {Bidder} upon invitation by the Bureau after Quote {Proposal} opening, with or without prior discussion or negotiation.

Bid or Bid Solicitation {RFP or Solicitation} – This series of documents, which establish the bidding and Blanket P.O. {Contract} requirements and solicits Quotes {Proposals} to meet the needs of the Using Agencies as identified herein, and includes the Bid Solicitation {RFP}, State of NJ Standard Terms and Conditions (SSTC), price schedule, attachments, and Bid Amendments {Addenda}.

Bid Amendment {Addendum} – Written clarification or revision to this Bid Solicitation {RFP} issued by the Division of Purchase and Property. Bid Amendments {Addenda}, if any, will be issued prior to Quote {Proposal} opening.

Business Day - Any weekday, excluding Saturdays, Sundays, State legal holidays, and State-mandated closings unless otherwise indicated.

Calendar Day – Any day, including Saturdays, Sundays, State legal holidays, and State-mandated closings unless otherwise indicated.

Change Order {Contract Amendment} – An alteration or modification of the terms of a Blanket P.O. {Contract} between the State and the Vendor(s) {Contractor(s)}. A Change Order {Contract Amendment} is not effective until it is signed and approved in writing by the Director or Deputy Director, Division of Purchase and Property.

Cooperative Purchasing Program – The Division’s intrastate program that provides procurement-related assistance to New Jersey local governmental entities and boards of education, State and county colleges and other public entities having statutory authority to utilize select State Blanket P.O.s {Contracts} issued by the Division, pursuant to the provisions of N.J.S.A. 52:25-16.1 et seq.

Days After Receipt of Order (ARO) - means the number of calendar days ‘After Receipt of Order’ in which the Using Agency will receive the ordered materials and/or services.

Director – Director, Division of Purchase and Property, Department of the Treasury, who by statutory authority is the Chief Contracting Officer for the State of New Jersey.

Discount - Means the standard discount applied by the Vendor {Bidder} to all items.

Discounted Unit Cost – Means “Unit Cost” field multiplied by (100 percent minus the “Discount” field percentage).

Division – The Division of Purchase and Property.

Evaluation Committee – A committee established or Division staff member assigned by the Director to review and evaluate Quotes {Proposals} submitted in response to this Bid Solicitation {RFP} and recommend a Blanket P.O. {Contract} award to the Director.

Firm Fixed Price – A price that is all-inclusive of direct cost and indirect costs, including, but not limited to, direct labor costs, overhead, fee or profit, clerical support, equipment, materials, supplies, managerial (administrative) support, all documents, reports, forms, travel, reproduction and any other costs.

Freight - Means Freight on Board (FOB) Destination.

Joint Venture – A business undertaking by two or more entities to share risk and responsibility for a specific project.

Master Blanket Purchase Order (“Blanket P.O.”) {Contract} – The Blanket P.O. {Contract} consists of the State of NJ Standard Terms and Conditions (SSTC), the Bid Solicitation {RFP}, the responsive Quote {Proposal} submitted by a responsible Vendor {Bidder} as accepted by the State, the notice of award, any Best and Final Offer, any subsequent written document memorializing the agreement, any modifications to any of these documents approved by the State and any attachments, Bid Amendment {Addenda} or other supporting documents, or post-award documents including Change Orders {Contract Amendments} agreed to by the State and the Vendor {Contractor}, in writing.

May – Denotes that which is permissible or recommended, not mandatory.

No Bid – The Vendor {Bidder} is not submitting a price Quote {Proposal} for an item on a price line.

No Charge – The Vendor {Bidder} will supply an item on a price line free of charge.

Ownership Disclosure Form – Refers to the Statement of Bidder/Vendor Ownership as utilized in NJSTART.

Primary Form – An electronic form contained within a Vendor’s {Bidder’s} NJSTART profile designated by the Vendor {Bidder} as the primary or principal version of the required form.

Procurement Bureau - The Division unit responsible for the preparation, advertisement, and issuance of Bid Solicitations {RFPs}, for the tabulation of Quotes {Proposals} and for recommending award(s) of Blanket P.O.(s) {Contract(s)} to the Director and the Deputy Director.

Project – The undertakings or services that are the subject of this Bid Solicitation {RFP}.

QRGs – Quick Reference Guides.

Quote {Proposal} – Vendor’s {Bidder’s} timely response to the Bid Solicitation {RFP} including, but not limited to, technical Quote {Proposal}, price Quote {Proposal}, and any licenses, forms, certifications, or other documentation required by the Bid Solicitation {RFP}.

Retainage - The amount withheld from the Vendor {Contractor} payment that is retained and subsequently released upon satisfactory completion of performance milestones by the Vendor {Contractor}.

Revision – A response to a BAFO request or a requested clarification of the Vendors {Bidders} Quote {Proposal}.

Shall or Must – Denotes that which is a mandatory requirement. Failure to meet a mandatory material requirement will result in the rejection of a Quote {Proposal} as non-responsive.

Should – Denotes that which is permissible or recommended, not mandatory.

Small Business – Pursuant to N.J.A.C. 17:13-1.2, “small business” means a business that meets the requirements and definitions of “small business” and has applied for and been approved by the New Jersey Division of Revenue and Enterprise Services, Small Business Registration and M/WBE Certification Services Unit as (i) independently owned and operated, (ii) incorporated or registered in and has its principal place of business in the State of New Jersey; (iii) has 100 or fewer full-time employees; and has gross revenues falling in one of the three following categories: For goods and services - (A) 0 to $500,000 (Category I); (B) $500,001 to $5,000,000 (Category II); and (C) $5,000,001 to $12,000,000, or the applicable federal revenue standards established at 13 CFR 121.201, whichever is higher (Category III); For construction services: (A) 0 to $3,000,000 (Category IV); (B) gross revenues that do not exceed 50 percent of the applicable annual revenue standards established at 13 CFR 121.201 (Category V); and (C) gross revenues that do not exceed the applicable annual revenue standards established at CFR 121.201, (Category VI).

State – The State of New Jersey.

State Contract Manager or SCM – The individual, as set forth in Section 8.0, responsible for the approval of all deliverables, i.e., tasks, sub-tasks or other work elements in the Scope of Work. The SCM cannot direct or approve a Change Order {Contract Amendment}.

Subtasks – Detailed activities that comprise the actual performance of a task.

Subcontractor – An entity having an arrangement with a Vendor {Contractor}, whereby the Vendor {Contractor} uses the products and/or services of that entity to fulfill some of its obligations under its State Blanket P.O. {Contract}, while retaining full responsibility for the performance of all [the Vendor’s {Contractor's}] obligations under the Blanket P.O. {Contract}, including payment to the Subcontractor. The Subcontractor has no legal relationship with the State, only with the Vendor {Contractor}.

Task – A discrete unit of work to be performed.

Unit Cost – All-inclusive, firm fixed price charged by the Vendor {Bidder} for a single unit identified on a price line.

Using Agency[ies] – A State department or agency, a quasi-State governmental entity, or a Cooperative Purchasing Program participant, authorized to purchase products and/or services under a Blanket P.O. {Contract} procured by the Division. In addition, with the approval of the Director of the Division of Purchase and Property and the agreement of the Vendor {Contractor}, the Blanket P.O. {Contract} may be used by any Using Agency or quasi-governmental agency.

Vendor {Bidder} – An entity offering a Quote {Proposal} in response to the Division’s Bid Solicitation {RFP}.

Vendor {Contractor} – The Vendor {Bidder} awarded a Blanket P.O. {Contract} resulting from this Bid Solicitation {RFP}.

BLANKET P.O. {contract}-specific definitions/ACRONYMS

Attribution Model - Links the Low Income Population to a hospital.

Children’s Health Insurance Program (CHIP) - Provides health coverage to nearly 8,000,000 children in families with incomes too high to qualify for Medicaid and who cannot afford private coverage. Signed into law in 1997, CHIP provides federal matching funds to states for this coverage.

Delivery System Reform Incentive Payments (DSRIP) - Provides an incentive for hospitals to improve delivery of care systems and lower health care costs.

Centers for Medicare and Medicaid Services (CMS) - Organizational entity within the U.S. Department of Health and Human Services that is chiefly responsible for administration and oversight of the nation’s Medicare and Medicaid programs.

Comprehensive Medicaid Waiver Special Terms and Conditions - The document approved by CMS on October 1, 2013, specifying the agreed upon provisions by which New Jersey will implement the Section 1115 Comprehensive Medicaid Waiver. This term is not to be confused with the “State of New Jersey Standard Terms and Conditions” (“SSTC”) utilized elsewhere within this Bid Solicitation {RFP}.

FMP – Funding and Mechanics Protocol.

Integrated Health Care Delivery System (IHDS) – A comprehensive approach to health care delivery to focus on improving population health by coordinating and integrating groups and individuals with in a community, region, or state involved in the health care delivery system.

Learning Collaborative (LC) - The Learning Collaborative is a series of meetings designed to promote an exchange of information, success stories, and findings experienced by hospitals. Each hospital is required to participate in the Learning Collaborative.

Low Income Population - Medicaid, CHIP, and Charity Care population.

Metrics - Standards that measure an organization's activities and performance.

MMIS - Medicaid Management Information System.

New Jersey Comprehensive Waiver (Waiver) – A statewide health reform effort approved by CMS.

Next Generation DSRIP - An extension of the current program coordinated with renewal of the Waiver.

Project Partners - Community health care providers working in conjunction with hospitals on the DSRIP program.

Quality and Measures Committee (QMC) - Committee comprised of hospital industry representatives, physicians, a member of the public, and a DOH representative, whose purpose is to advise on various DSRIP issues.

Tri-Chair - Composed of representatives from the three (3) largest New Jersey hospital associations to perform a DSRIP advisory role to DOH.

Write-backs - Critical review and feedback provided to hospitals for corrections or modifications to its quarterly reports and DSRIP plans.

SCOPE OF WORK

3.1 APPROACH TO SERVICES

The services of the Vendor {Contractor} shall consist of developing DSRIP protocols and procedures required by CMS, and program administration on behalf of the DOH as stipulated in the Waiver.

3.2 PROJECT MANAGEMENT REQUIREMENTS

The Vendor {Contractor}, in consultation with the State Contract Manager (SCM), must perform the following responsibilities as indicated:

A. Prepare written communication and reports as requested to include:

1. Reports using email; and

2. Webinars, as approved by CMS and the DOH, concerning DSRIP issues to include:

a. Learning Collaborative (LC); and

b. Educational sessions;

B. Lead the LC requirement (see Section 3.13 of this Bid Solicitation {RFP} for additional details on the LC) of the DSRIP implementation in New Jersey to include:

1. Conducting quarterly on-site meetings;

2. Conducting monthly webinars with participating hospitals; and

3. Providing an interactive question and answer session after webinars;

C. Work in conjunction with Rutgers Center for State Health Policy by:

1. Supplying the statistical and benchmark data to support the DSRIP section of the Waiver;

2. Providing assistance and support to Rutgers Center for State Health Policy and the DOH in the mid-point and summative evaluation of the DSRIP program to occur midway and at the conclusion of the DSRIP project; and

3. At a frequency determined by the SCM, the Vendor {Contractor} shall provide updates to Rutgers Center for State Health policy;

D. Develop monitoring protocols as well as dashboards to include:

1. Establishment of base-line performance measures and other statistical models using the State’s Medicaid Management Information System (MMIS) data for:

a. Medicaid;

b. Children’s Health Insurance Program (CHIP); and

c. Charity Care Data;

E. Provide project management resources to assist the DOH with:

1. Monitoring, coordinating, and deploying resources for the DSRIP Program demonstration project; and

2. Perform certain administrative and operational project management tasks under the direction of the DOH, including but not limited to:

a. Analyzing CMS requirements;

b. Conducting research analysis;

c. Preparing or conducting presentations; and

d. Strategic input and assessment;

F. Coordinate DSRIP activities by completing the following tasks on a quarterly schedule:

1. Perform risk assessments for hospitals relating to underperforming or not performing on completing plan activities/milestones;

2. Measure metric reporting and performance;

3. Prepare charts, graphs, analysis and other materials;

4. Prepare internal updates to executives, other agencies, and project leadership; and

5. Prepare external updates to CMS, the hospital industry, and other stakeholders;

G. Report to the DOH any situation tied to DSRIP within three (3) business days involving:

1. Suspected fraud and abuse;

2. Falsified documentation; and

3. And/ or misrepresentation from participating provider which may be identified during the course of these activities;

H. Support negotiations, as requested by the SCM, of the DSRIP project still subject to finalization in conjunction with the DOH and DSRIP team via conference calls and in-person meetings with CMS; and

I. Facilitate, design, develop, implement, and administer Next Generation DSRIP tasks which include, but are not limited to, the following:

1. Prepare meeting materials and facilitate stakeholder discussions around Next Generation DSRIP design;

2. Develop Next Generation DSRIP Plan that integrates health care delivery across settings for approval by the SCM;

3. Modify Next Generation DSRIP Plan, as requested by the SCM;

4. Develop policies and procedures for Next Generation DSRIP implementation;

5. Develop policies and procedures for submission and review of Next Generation DSRIP applications; and

6. Provide all services for Next Generation DSRIP, as described in 3.2A-3.2H above.

3.3 PROJECT STAFFING

A. Upon Blanket P.O. {Contract} award, the successful Vendor {Contractor} shall submit to the SCM, a Recruitment Plan including specific actions to be taken, methods to be used, and timeframes in which the plan will be carried out to ensure the staffing requirements are met for the DSRIP program within ten (10) business days of Blanket P.O. {Contract} award;

B. The Vendor {Contractor} shall provide personnel for the DSRIP project to include: Account Manager (AM), Clinical Lead (CL), Senior Manager (SRM), Business Analyst (BA), Financial Analyst (FA), Quality Assurance (QA), Technical Lead (TL), Information Technology Lead (ITL), Statistician, and Data Programmer (DP), to be designated as key personnel for the DSRIP program. Each Vendor {Contractor} should equate their firm’s internal professional skill classifications into the staffing categories as detailed in Section 4.4.4.3 of this Bid Solicitation {RFP};

C. The Account Manager(s) shall submit a written request to the SCM for prior approval of proposed key personnel at the project launch meeting and, throughout the contract term, the SCM will require 45 calendar days’ advance notice to approve any proposed change in key personnel. The Vendor(s) {Contractor(s)} shall provide resumes of key personnel being proposed for consideration. Please refer to Section 5.6 of this Bid Solicitation {RFP} for additional information. Changes in key personnel must be reported to the SCM immediately. Key personnel changes shall require approval from the SCM; and

D. The Account Manager(s) shall forward within ten (10) business days of a month’s end, a monthly timesheet to the SCM clearly identifying actual hours worked by any of the key personnel identified as follows:

3.3.1 ACCOUNT MANAGER (AM) POSITION

The AM position is full time and shall maintain direct contact with the SCM. Responsibilities of the AM shall include, but are not limited to, the following:

A. Revise the Vendor’s {Contractor’s} processes and procedures and the assignment of additional resources as needed to maximize the efficiency and effectiveness of services required by this RFP;

B. Achieve operational objectives by contributing information and recommendations to strategic plans and reviews;

C. Resolve problems;

D. Provide trained contract employees;

E. Maintain accountability for all contract employees; and

F. Provide and monitor quality control procedures.

3.3.2 CLINICAL LEAD (CL) POSITION

The CL position is full time and shall maintain direct contact with the SCM. Responsibilities of the CL shall include, but are not limited to, the following:

A. Direct in-depth analysis of clinical outcomes data in order to develop clinical process improvement initiatives;

B. Define and implements performance metrics to review program effectiveness, balancing clinical and financial concerns; and

C. Evaluate patient care data to ensure that care is provided in accordance with clinical guidelines and organizational standards.

3.3.3 SENIOR MANAGER (SRM) POSITION

The SRM position is full time and shall maintain direct contact with the SCM. Responsibilities of the SRM shall include, but are not limited to, the following:

A. Coordinate between clients, in-house teams, vendors, and other groups;

B. Lead a team of account managers dedicated to meeting the operational needs of assigned client segments;

C. Maintain knowledge of the healthcare field's concepts, practices, and procedures; and

D. Maintain knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements and standards.

3.3.4…

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