Response to Queries_19NP4026Q0010_Mobile Telecommunications Services.pdf

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1. What is the name of the current contractor for this contract?

Ncell Axiata Limited

2. Will there be a scheduled site visit for this opportunity?

Yes. Expected around 2nd week of April.

3. What will be the anticipated award date for this contract?

Towards end of May 2026.

4. What will be the anticipated start date for this contract?

17-Aug-2026

5. Is this an existing contract? What is the current contract number? What is the current monthly or total annual awarded amount for this contract?

Previous PO# 19NP4023P0948 amounts to nearly NPR 4,89,000 per year but the quantities are different.

6. Have funds been appropriated for this opportunity?

Yes.

7. What is the date you anticipate posting this opportunity on Sam.gov?

Around 1st week of April 2026.

8. XXX employs Nepali staff here in the United States and would like to confirm we could support you through teaming arrangements with local

Telecom companies. Specifically:

Is this opportunity for a US based company to coordinate the contracting of services for the US Mission or to provide the services directly?

Are there restrictions or limitation on teaming agreements between XXX and local telecommunication providers?

Will a complete list of requirements be provided including number or lines, 3G/4G/5G, data limits or other specific requirements to the mission? Or will you be looking for pricing to order individual lines/service?

Will there be a staffing requirement for support located at the U.S. Mission?

• Scope of Requirement:

This requirement is for the provision of mobile telecommunications services within Nepal. The contractor is expected to deliver services directly, including Physical SIM/eSIM provisioning, network access, and ongoing support.

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• Teaming Arrangements:

Offerors may propose teaming arrangements; however, the primary contractor must be a licensed mobile telecommunications service provider authorized by the Nepal Telecommunications Authority and capable of delivering services within Nepal. Full details will be outlined in the solicitation.

• Detailed Requirements:

The solicitation will include a comprehensive Statement of Work (SOW) outlining the number of lines, required services (voice, data, SMS), coverage expectations, and other technical requirements. Pricing shall be structured in accordance with the defined requirements.

• Staffing Requirement:

The requirement does not anticipate full-time on-site staffing at the U.S.

Mission. However, the contractor shall provide appropriate account management and customer support to ensure effective service delivery.

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9. What are the following at Blocks 17a of SF-1449:

Code

Facility Code

Code: CAGE/NCAGE/UEI

Facility Code: If all work for the order will be performed at an address different from the one associated with the main CAGE code, and contract administration is required at that secondary site, enter that specific facility's organizational entity code here.

10. What kind of supportive documentation is required for Service Center?

Any authentic documentation depicting distance from US Embassy Nepal, Maharajgunj. Geographical map will also suffice but information must be updated to date of submission.

11. Should VAT be a separate line-item at Block 23 of SF-1449?

Blocks 19 to 24 should closely represent the Prices filled in Section 1 Prices.

If VAT is applicable, it needs to be filled as a separate line-item.

12. What is a Corporate “Account” Manager? Is this someone looking after the financial transactions with US Embassy Nepal?

Corporate Account Manager is the Primary Contact for coordinating for any issues, concerns or updates needed in the services. The word “Account” represents CUG Account of US Embassy Nepal and not related to any

Financial Account Management.

13. Is Secure Software Development Attestation Form required ?

Only if a software is being provided by the quoter.

C-SCRM must be filled and is mandatory for qualifying for further evaluation.

14. Can individual users add balance to their SIMs / e-SIMs?

All such requests must come through COR in writing.

Any change affecting the contract scope and pricing must come from CO exclusively.

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15. A prior approval from concerned authorities of the Government of Nepal would be needed for Point # 18 Lost/Stolen Device Tracking of the PWS.

We are seeking provision of Assistance to track lost or stolen Embassy mobile devices upon request. All steps will be taken and process will be followed as per GoN norms.

16. What does Point # 7 “Unlimited Credit Limit” of the PWS mean?

Unlimited Credit Limit only means that even if one of the services has been consumed (like data limit), other sim services (like incoming calls, outgoing within CUG) must not be disrupted. Sim Card must not be deactivated without written consent.

Any change affecting the contract scope and pricing must come from CO exclusively.

17. Will Sister Agencies mentioned in Point # 6 of the PWS be included in the same contract?

The Purchase Order contract will be different than the one awarded under this solicitation but they must be put under the same Closed User Group even if their contract and plans are different.