REQUIREMENTS-25-3248_SON_Draft_1.pdf
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- Attached to
- Intent to Sole Source: Atlassian Software Renewal Federal contract opportunity
- Solicitation number
- 1305M325Q0210
About this file
This Statement of Need details NOAA Fisheries' Office of Science and Technology's requirement for renewing Atlassian software licenses and support for a one-year base period from August 1, 2025 through July 31, 2026. The software renewal covers multiple Atlassian products including Jira Software, Confluence, and Jira Service Management Data Center versions, with support for 2,000 users for most products and 250 users for Service Management, across 10 NOAA Fisheries centers.
The renewal includes Standard/Select support with a regionally-based support team operating 9 hours per day, Monday through Friday, with tiered response times ranging from 2 business hours for critical issues (L1) to 2 business days for low-impact inquiries (L4). The software supports various business processes including application development, release management, helpdesk services, procurement tracking, personnel tracking, and enterprise data management. Multiple plugins and integrations are included, such as Configuration Manager for Jira, Elements Connect, Git Integration, ScriptRunner, Custom Space User Management, and Google Drive integration. The delivery location is specified as NOAA/NMFS/OST/ST6 in Silver Spring, MD.
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Statement of Need National Oceanic and Atmospheric Administration (NOAA)
NOAA Fisheries Office of Science and Technology
Atlassian Software Maintenance and Renewal
I. BACKGROUND
The Office of Science and Technology (OST) advocate and ensure sound scientific basis for NOAA Fisheries science programs and resource conservation and management decisions. OST closely coordinate with six (6) NOAA Fisheries science centers: Alaska, Northeast, Northwest, Pacific Islands, Southeast, and Southwest.
The OST has a need for renewing the Atlassian software that requires support and has been licensed, installed, and utilized by NOAA for multiple years with dozens of projects and thousands of issues generated. Having uninterrupted access to this software suite will allow for continuity in managing projects, submitting, and tracking project issues for OST. The current Jira instance is a server-based license, hosted in the NOAA OCIO AWS cloud space.
The Atlassian Suite is used by 10 FMCs across NOAA Fisheries for a wide variety of business processes, including application development, release management, helpdesk services, procurement tracking, personnel tracking, and enterprise data management.
II. SCOPE
Renew and maintain Atlassian software, which is a suite of applications and plugins used for project and task management. The suite consists of the following:
• Jira Software (Data Center) o Configuration Manager for Jira (CMJ) Data Center for Jara Software (Data Center) o Elements Connect o Git Integration for Jira (Azure DevOps, GitHub, GitLab) Data Center for Jira o ScriptRunner for Jira Data Center for Jira Software (Data Center
• Confluence (Data Center) o Custom Space User Management (CSUM) for DC and Cloud Data Center for Confluence (Data
Center) o Google Drive and Docs for Confluence Data Center for Confluence (Data Center)
• Jira Service Management (formerly Service Desk) (Data Center)
III. PERIOD OF PERFORMANCE
The base period of performance of this contract is from August 1, 2025 through July 31, 2026. If an option is exercised, the period of performance shall be extended through the end of that option period.
IV. SPECIFICATIONS
User access server license renewal for software support and subscription maintenance for the following software’s and Support Entitlement Numbers (SEN) and on-premise Atlassian Data Center (DC) versions:
Product SEN Number of Users Requested
License Expiration (Month and Day)
Jira Software (Data Center)
SEN-59939479 2,000 June 27
Configuration Manager for Jira (CMJ) Data Center for Jara Software (Data Center)
SEN-61555287 2,000 August 13
Elements Connect (external data fields for Jira) Data Center for Jira Software
SEN-59939480 2,000 June 27
Git Integration for Jira (Azure DevOps, GitHub, GitLab) Data Center for Jira
SEN-40808644 2,000 March 3
ScriptRunner for Jira Data Center for Jira Software (Data Center)
SEN-61555289 2,000 August 13
Confluence (Data Center)
SEN-59939483 1,000 June 27
Custom Space User Management (CSUM) for DC and Cloud Data Center for Confluence (Data Center)
SEN-59939482 1,000 June 27
Google Drive and Docs for Confluence Data Center for Confluence (Data Center)
SEN-59939481 1,000 June 27
Jira Service Management (formerly Service Desk) (Data Center)
SEN-32987309 250 June 29
The Standard/Select support consists of regionally-based support team, 9 hour per day Monday through Friday, and response times as follows:
L1 (application down): 2 business hours L2 (serious degradation): 6 business hours L3 (moderate impact): 1 business day L4 (low impact/inquiry): 2 business days.
This includes the ability to upgrade to the latest version any time during the support period.
V. DELIVERY LOCATION
NOAA/NMFS/OST/ST6
1315 East West Highway SSMC3, 12th Floor Silver Spring, MD 20910
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