Requirement 47.docx
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- Solicitation number
- 75N98027Q00004
About this file
This is a requirements document for a pre-solicitation opportunity (75N98027Q00004) issued by the Department of Health and Human Services National Institutes of Health Office of Logistics and Acquisition Operations for scientific equipment maintenance services. The solicitation seeks maintenance and repair services for a Tecan LiHa robot system (Serial Number 510000006) used by the Laboratory of Neurogenetics to conduct genetic analyses of DNA samples for research on mental health conditions, including alcohol use disorders.
The contractor must provide one scheduled preventative maintenance visit coordinated with laboratory personnel, followed by comprehensive on-call support including full coverage for parts, labor, and travel for emergency repairs with an average onsite response time of 2 business days. Additional contractor responsibilities include replacement of reagents damaged by hardware failures, provision of hardware and software updates at no additional cost, and user access to remote technical support, onsite applications support, and discounted advanced training. The contract represents a full-service maintenance agreement designed to ensure continuous operational availability of the specialized genetic analysis equipment.
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Text version
Requirements:
The Laboratory of Neurogenetics conducts genetic analyses of DNA samples to determine the genetic contribution to various mental health conditions including alcohol use disorders. One method of DNA analysis uses array chips to interrogate multiple SNPs at the same time. The array chips are most efficiently processed using a Tecan LiHa robot. The purpose of this contract is to obtain preventative maintenance and emergency repair service when needed for the Tecan LiHa robot system.
Provide 1 preventative maintenance visit (arranged with Laboratory personnel at a time convenient to both) to ensure that the LiHa robot is working properly. The company will provide the following on an as needed basis:
1. Full coverage for parts, labor and travel for unexpected breakdowns of the LiHa system giving assurance against unexpected costly repairs. The company will have an onsite response time of 2 business days (on average)
2. The company will all replace reagents that were rendered useless due to hardware failures of the LiHa system.
3. Hardware and software updates to the LiHA system will be provided at no additional cost.
4. LiHa systems users will have access to remote technical support, on-site applications support and discounts on advanced training as needed.
File details come from the government source that posted it. Updated .