Request_for_Proposal_Security_OCTA_Revised.pdf

Request for Proposal (RFP) Package

Project Name:

Security Services at 2677 N.

Main Street

Proposal Due Date:

5pm on the 10th business day from RFP posting date

Agency Name:

Orange County Transportation Authority (OCTA)

Procurement Objective:

OCTA is seeking a security company to provide daily security services at 2677 N. Main Street in Santa Ana, CA. We are seeking a firm to provide protection of property, employees and tenants of the building. Service Dates are from 7/1/2026 – 6/30/2029.

Proposal Submittal Requirements:

Please submit your proposal by 5pm on the 10th business day from RFP posting date. Your proposal should include the following:

• Executive Summary

• Cost and Price Form

• Contact List including Executive and Account manager

Scope of Work / Pricing Plan:

1. Provide security services during the hours below:

Day Shift: Monday -Friday 0530 – 1400 and Saturday 0700-1500 Swing Shift: Monday – Friday 1400-2200

2. Provide one security duty phone and charger assigned at this post. The phone is to be passed on from officer to officer at the end of their shift. The phone is to be placed in security office and put on its charger at the end of the swing shift.

3. The security officer’s attitude, appearance and willingness to be helpful are noticed by the public. Always remember basic courtesy: Respond by using “yes Sir” or “no Sir”, (or ma’am), please and thank you. When explaining the rules, be polite.

All security officers must stand and greet all tenants, visitors, etc., who enter the lobby. Please acknowledge all persons in a positive way. If near the door, hold door open for anyone entering or exiting.

4. If there are any problems with a tenant or client employee, ask that person to contact the property management. After business hours, contact security supervisor. The security officer will not take any instructions written or otherwise from any tenant, vendor, or visitor.

5. Shift Duties

SHIFT: DAY SHIFT

TIMES: 0530-1400

DAYS: MONDAY- FRIDAY

TIME

FROM

TO

DUTY

On duty. Call dispatch to report on duty. Review reports and emails. Check status of Fire Panel, Fire Pump Annunciator and Emergency Generator Annunciator.

Check elevators in main lobby for cleanliness and operational use.

0700 Check fire control room panels for possible troubles/alarms. Log status in D.A.R. Unlock North east/west roll-up gates and elevators at parking structure, Perform a full exterior detex patrol of the building- check parking lot, engineer's office gate, golf car storage gate, pump, chiller and domestic water rooms. Check service entrance/exit, suites 110 and 120, Deli and lobby exterior doors. Perform interior detex patrol of building- check roof area, north/south stairwells, corridors and fan rooms. Note any abnormal findings/activity in D.A.R.

0730 Check fire control room panels for possible trouble/alarms. Log status in D.A.R. Perform exterior detex patrol of the building- check parking lot, parking structure, pump, chiller and domestic water room. Note any abnormal findings/activity in D.A.R. Perform interior patrol of the building- unlock all vacant suites. Check roof latch, north/south stairwells, corridors and fan rooms. Provide Day Porter (assistant to engineer) with keys, fob and Day Porter sign-in log book- record time and number of keys issued in D.A.R.

0750 Provide Day Porter with keys, fob and Day Porter sign-in log book- record time and number of keys issued in D.A.R.

0800 Ten (10) minute on-duty rest break.

See Section 2.14 for details.

0900 Check fire control room panels for possible trouble/alarms. Log status in D.A.R. Perform door duty-open door while greeting tenants and visitors.

1000 Check fire control room panels for possible detex patrol of the building- check parking lot, parking structure, pump, chiller and domestic water room.

1030 Check fire control room panels for possible trouble/alarms. Log status in D.A.R. Record 4 hour and all day visitor vehicle information at parking lot area.

Perform exterior detex patrol of the building- check parking lot, parking structure, pump, chiller and domestic water room.

1100 Thirty (30) minute on-duty meal period.

1200 Check fire control room panels for possible detex patrol of the building- check parking lot, parking structure, pump, chiller and domestic water room.

Perform interior patrol of the building check roof latch, north/south stairwells, corridors and fan room. Note any abnormal findings/activity in D.A.R.

1230 Check fire control room panels for possible detex patrol of the building- check parking lot, parking

1240 Ten (10) minute on-duty rest break.

1400 Check fire control room panels for possible detex patrol of the building- check parking lot, parking

Perform interior patrol of the building check roof latch, north/south stairwells, corridors and fan room. Note any abnormal findings activity in D.A.R.

Turn over all security equipment, log condition of equipment and record status of fire control room panels.

Brief relieving officer of post status, incidents, any vendor activity special instructions, pass-down/memos.

SHIFT: SWING SHIFT

TIMES: 1400-2200

DAYS: MONDAY- FRIDAY

1400 1500 Arrive for duty- Scan detex button at fire control room at the beginning or your shift. Account for security equipment, keys, access card. Log condition of equipment in D.A.R.

Check for new pass downs/memos. Review D.A.R. Perform exterior detex patrol of the building- check parking lot, parking structure, pump, chiller and domestic water room

1600 Check fire control room panels for possible trouble/alarms.

Log status in D.A.R. Perform exterior detex patrol of building-check parking lot, parking structure, pump, chiller and domestic water rooms. Issue parking citations at 4 hour and all day visitor parking lot area as needed. Perform a full interior detex patrol of building- check roof area, north/south stairwells, corridors and fan rooms. Note any abnormal findings/activity in D.A.R.

1610 Ten (10) minute on-duty rest break.

1700 Check fire control room panels for possible trouble/alarms.

check parking lot, parking structure, pump, chiller and domestic water rooms. Note any abnormal findings activity in D.A.R.

1800 Resume door duty

1830 Check fire control room panels for possible trouble/alarms.

Log status in D.A.R. Provide janitorial supervisor with access to fire control room and janitorial lock box, while monitoring access card and key ring issued to janitorial crew. Verify all members have signed in correctly. Provide janitorial supervisor access and monitor cleaning of suite 130. Lock all vacant suites. Verify all building elevators, main lobby and service entrance/exit doors are on after-hours mode. Verify perimeter exterior doors to suites 110, 120 and Deli are locked and secure.

1900 Lunch Break

1900 2000 Check fire control room panels for possible trouble/alarms.

Log status in D.A.R. Perform exterior detex patrol of building-check parking lot, parking structure, pump, chiller and domestic water rooms. Perform interior detex patrol of building- check roof latch, north/south stairwells, corridors and fan rooms. Note any abnormal findings/activity in D.A.R.

2100 Check fire control room panels for possible trouble/alarms.

check parking lot, parking structure, pump, chiller and domestic water rooms. Perform interior detex patrol of building- check roof latch, north/south stairwells, corridors and fan rooms. Turn off hallway lights to men's/women's restrooms. Note any abnormal findings activity in D.A.R.

2200 Check fire control room panels for possible trouble/alarms.

check parking lot, parking structure, pump, chiller and domestic water rooms. Perform interior detex patrol of building- check roof latch, north/south stairwells, corridors and fan rooms. Turn off hallway lights to men's/women's restrooms. Note any abnormal findings activity in D.A.R.

Lock and secure security keys and detex wand inside security lock box. Leave cell phone charging. Log equipment condition in D.A.R. Record fire control panel status in D.A.R.

Hit detex button at fire control room and sign off duty.

SATURDAY/DAY

TIMES: 0700 - 1500

DAYS: SATURDAY

0700 0800 Arrive for duty. Hit detex button at fire control room at the beginning of your shift. Account for security equipment (keys, cell phone and access card). Log condition of equipment in D.A.R. Check for new pass down/memos.

Review D.A.R.'s.

0800 0900 Check fire control room panels for possible trouble/alarms.

Log status in D.A.R. Verify all building elevators, main lobby doors and service entrance doors are on after-hours mode.

Perform an exterior detex patrol of building- check parking lot, parking structure, engineer's office gate, golf car gate, pump, chiller and domestic water rooms. Patrol perimeter of building- verify doors to suite's 110, 120, north emergency exit and deli are locked and secure. Note any abnormal findings/activities in D.A.R.

0900 0910 10 Minute Break 0910 1000 Check fire control room panels for possible trouble/alarms.

Log status in D.A.R. Perform an exterior detex patrol of building- check parking lot, parking structure, pump, chiller and domestic water rooms. Perform interior detex patrol of building- check roof latch, north/south stairwells, corridors and fan rooms. Note any abnormal findings activity in D.A.R.

1000 1100 Check fire control room panels for possible trouble/alarms.

Log status in D.A.R. Perform an exterior detex patrol of building- check parking lot, parking structure, pump, chiller and domestic water rooms. Perform interior detex patrol of building- check roof latch, north/south stairwells, corridors and fan rooms. Note any abnormal findings activity in D.A.R.

1130 30 Minute Lunch

1300 Check fire control room panels for possible trouble/alarms.

Log status in D.A.R. Perform an exterior detex patrol of building- check parking lot, parking structure, pump, chiller and domestic water rooms. Note any abnormal findings activity in D.A.R.

1300 1310 10 Minute Break

1400 Check fire control room panels for possible trouble/alarms.

Log status in D.A.R. Perform an exterior detex patrol of building- check parking lot, parking structure, pump, chiller and domestic water rooms. Perform interior detex patrol of building- check roof latch, north/south stairwells, corridors and fan rooms. Note any abnormal findings/activity in elevators, main lobby and service entrance/exit doors are on after-hours mode. Verify perimeter exterior doors to suites 110, 120 and Deli are locked and secure.

1400 1450 Check fire control room panels for possible trouble/alarms.

Log status in D.A.R. Perform an exterior detex patrol of building- check parking lot, parking structure, pump, chiller and domestic water room Perform interior detex patrol of building- check roof area, north/south stairwells, corridors and fan rooms. Note any abnormal findings activity in D.A.R.

1500 Hit detex button at fire control room. Lock and secure security keys and detex wand in security lock box. Leave cell phone charging. Log condition of equipment in D.A.R.

Record fire control room panel status in D.A.R. Sign off duty.

6. Exterior Building Checks Parking structure patrols will consist of a visual check of the roof area and all parking levels including the outdoor parking lot. As you descend down the parking structure you will check each stairwell for transient activity. Check both of the parking structure elevators for cleanliness and proper operational use.

You will also check all outside doors to the building, making sure they are secured during non-business hours. Pay extra attention to the patio Deli and main plaza area for any transient activity and skateboarders.

During your exterior patrol look for the following:

• Safety hazards

• Graffiti

• Excessive water or leaks

• Urine

• Transients

• Trash

• Lights out

If any are of these are found, submit a maintenance report providing a full detail.

7. Interior Building Checks

Patrols will consist of a visual check of the complete building area, all floors including stairwells and common corridors. During your, patrol you will need to do a visual check of the main telephone / electrical room, all pump rooms and the FIRE CONTROL PANEL.

During business hours, a visual check of all vacant suites will be conducted at least once during the “day shift” to make sure they are presentable to prospective tenants.

8. Building Sweeps At least two building sweeps per shift will be conducted, starting on the 10th floor and walking each floor from stairwell to stairwell, descending each floor by stairwells.

9. Parking Area Patrols Check for skateboarders, loitering, or any suspicious activity. It is very important to maintain high visibility and assist visitors. Inspect parking structure, stairwells and trash enclosures for the following:

• Safety hazards

• Graffiti

• Excessive water or leaks

• Urine

• Homeless

• Trash

• Shopping carts

• Lights out

If any of the above is found, create a maintenance report.

10. Janitorial and Dayporter Deliver keys to Janitorial nightly Monday – Friday. Deliver keys to Dayporter daily Monday-Friday.

11. Elevators Building Elevators:

There are 4 elevators in the main lobby.

• 1-3 passenger elevators

• 4 freight elevator

Building elevator all go up to the 10th floor. Monday through Friday the elevators run from 0700 to 1800 hours. Monday through Friday 1800 to 0700 hours elevators can only be used by access card only. On weekend 24 hours the elevators can only be used by access card only.

Building elevators Saturday and Sunday access card required.

Elevator Malfunction Protocol Procedure

1. In the event of an elevator malfunction, and the elevator remains operational, the security officer will:

Steps

1. Enter the elevator cab.

2. Ride the elevator to the 10th floor.

3. Use the UTE key to shut down the elevator.

Post-Shutdown Procedures

1. Place a warning cone in front of the elevator cab to prevent access.

Parking Structure Elevators:

There are two elevators in the parking structure.

Parking structure elevators operate Monday through Friday 0600 to 1800 hours. Saturday and Sunday closed.

• Security will override the elevators by key at 0600 hours Monday through Friday.

• Security will shut down elevators at 2000 hours

Elevator Malfunction Protocol Procedure In the event of an elevator malfunction, where the elevator remains operational:

Steps

1. Security officer enters the elevator cab.

2. Uses key H200 to access the panel control.

3. Turns off the power switch.

4. Exit the cab.

5. Places a warning cone in front of the elevator cab to prevent access.

12. Detex Rounds

DETEX patrols are an important part of your job. A tour of the buildings and grounds should be conducted twice per shift.

During the outside perimeter check, look for cracked doors or windows, broken fire sprinklers and water heads. Note any debris on the property and blown over tree branches and leaves. Look for exterior lights that have burned out, signage that isn't lit correctly or that is missing letters and anything else that might detract from the first-class image the Lincoln Property Company projects.

Note any discrepancies on your DAR. Be observant for any trip/fall hazards and properly mark the area concerned with cones and/or caution tape. Note on your DAR. Serious deficiencies should be communicated to the Engineering Department as soon as possible.

Check and secure all exterior doors of the building. It is best to physically walk the entire perimeter of the ground floor to ensure that all exterior doors are locked. Check for the overall safety and well-being of the building and of Lincoln Property Company itself. While doing the inside DETEX patrols, be certain to visit each floor. Check all exit lights and night mode lights and report deficiencies. Check for hazards such as carpet tears and magnetic fire doors that don’t work.

Check hallways and common areas for open doors. Check all stairwell doors at least twice each shift.

Lock any doors left unlocked by the night janitorial crew, except the vacant suites as listed on the Vacant Suites Checklist. Note on your DAR those doors which you secured, including Telephone and Electrical rooms. Keep all service lobby doors closed. Check the operation of the access control system, report all of the doors that you had to secure, including the telephone and electrical rooms.

Check all stairwells, checking for leaking fire system pipes and any signs that the equipment has been tampered with or damaged. Check all electrical, phone and janitorial closets, and bathrooms for leaks or damage.

Lincoln Property Company takes great steps in making sure that there is no waste of electricity, water, air conditioning and other essential elements. We play a big part in this effort because we are the only representatives of Lincoln Property Company at night and the only people who can effectively maintain their policies.

While on a tour of the building, you are not authorized to enter a locked suite to make a security inspection. Enter open suites to check for employees, announce "SECURITY". If none present, turn out lights and lock suite. Log on your DAR each action taken and the time each action was taken. Leave all vacant suites locked or unlocked per the instructions on the "Vacant Suites" Checklist. Note any discrepancies on your DAR.

Check all Fire Control Rooms in each building to insure "Normal" mode and no trouble or alarm indicators illuminated. Check hallways and common areas for hazards and unwanted visitors.

The first patrol on each shift should concentrate on the exterior doors, elevators and access control systems. The second patrol should include hallways and common interior areas.

The first round of each shift should concentrate on securing all exterior doors, checking elevators and checking card reading equipment. After the initial round, the officer can be sure that the building exterior doors are secure and that the elevators and card readers are operating properly. This will free him to make more detailed checks of the hallways, common areas, and emergency equipment. The initial round for the swing and graveyard shifts should take no longer than one hour from start to stop.

The more detailed rounds should take no longer than one hour and forty-five minutes.

The ability to be all seeing will come with time. It is important to master the basics first. In time, you will begin to notice little things that really make a big difference to Lincoln Property Company management office.

13. Courtyard Furniture Monday through Friday Security will lock and chain all furniture at 1800 hours. Security will remove all cushions by using the building black push cart and store them back outside of the engineer office.

14. Lighting Reports Security Officers must note any lighting deficiencies on a daily basis by creating a maintenance report.

Complete details should be shown that would document the area/fixture that has failed.

15. Reporting for Duty/Shift Change All security officers must report for duty before start of shift. Security officers are not allowed to dress on post. Ask on duty officer (unless cold start) about any procedure changes and any unusual conditions that may exist. Sign off-going security officer’s DAR regarding possession and condition of all equipment. Off-going security officer must do the same on your DAR. If equipment is unaccounted for or damaged Supervisor. Off-going security officer must leave property immediately after they are relieved

You may not leave your post until you are properly relieved, except when the schedule calls for such action. When a relief is scheduled and your shift has ended, you must remain on duty until relief is obtained. Notify Supervisor if your relief hasn’t arrived by ten minutes after the scheduled end of our shift. Inform your relief of any changes in the Post Orders, or any specifics orders, and make your relief aware of any unusual conditions that exist.

16. Uniforms The security officer’s presence is one of the most important aspects of the job. Presence includes the way the security officer carry themselves, observation, alertness, and appearance. Security officers should TAKE PRIDE in the way they look. Be well-groomed, clean and shaven. Keep uniforms clean and pressed, shoes and leather shined.

Cost and Price Form

Contractor ___________________

All employees to be paid prevailing wage as outlined here: Director's General Prevailing Wage Determinations

Description Qty Rate Amount Site Security Manager $ /hour Site Security Manager Insurance 1 Security Officer $ /hour Security Officer Insurance 1 Uniforms 2 Cellular Device and Security Software 1 https://www.dir.ca.gov/oprl/dprewagedetermination.htm https://www.dir.ca.gov/oprl/dprewagedetermination.htm