Request_for_Information_VDI_Final.pdf

Orange County Information Technology Page 1 of 7 RFI # 017-2683402-OCIT-AP

COUNTY OF ORANGE

Acting Through:

ORANGE COUNTY INFORMATION TECHNOLOGY

(OCIT)

REQUEST FOR INFORMATION (RFI)

FOR

VIRTUAL DESKTOP INFRASTRUCTURE

RFI NO. 017-2683402-OCIT-AP

Orange County Information Technology Page 2 of 7 RFI # 017-2683402-OCIT-AP

RFI NO. 017-2683402-AP

FOR

VIRTUAL DESKTOP INFRASTRUCTURE

Table of Contents

I. INTRODUCTION………….…………………………………………………………………….3

II. RFI SCHEDULE..………….……………………………………………………………………..3

III. CONTACT INFO....………………………………………………………………………………3

IV. GENERAL TERMS AND CONDITIONS……………………………………………………...3

V. DISCLAIMER…………………………………………………………………………………….4

VI. RESPONSE REQUIREMENT….……………………………………………………………….4

VII. DESCRIPTION OF INFORMATION REQUESTED……….……………………………….4

VIII. SCOPE OF WORK.................…………………………………………………………………5-6

Orange County Information Technology Page 3 of 7 RFI # 017-2683402-OCIT-AP

I. INTRODUCTION

The County of Orange, acting through Orange County Information Technology is seeking information from vendors to supplement and/or replace the County’s Virtual Desktop Infrastructure (VDI) architecture environments. The County does not have a preference on a technical strategy – such as upgrading the existing system with new technology, custom develop an entirely new cloud-based system, or implementing a Commercial-off-the-Shelf (COTS) System. This Request for Information (RFI) will be used to assist the County in determining what options are available and to understand the market trends as it relates to the County needs.

II. RFI SCHEDULE

NOTICE: These dates represent a tentative RFI timeline. The County reserves the right to modify these dates at any time.

Date Action

8/1/2024 Release of RFI

8/15/2024 Written Questions from responders due by 3:00 PM (PT)

8/22/2024 RFI Due Date and Time - 3:00 PM (PT)

8/29/2024 Vendor Demonstration shall be conducted via Webinar through Teams and the presentation shall be limited to two (2) hours long. Please RSVP your attendance by sending an email to “annie.pham@ocit.ocgov.com” by the close of business day on August 28, 2024.

III. QUESTIONS

All questions about this RFI are to be submitted online via OpenGov (RFI #017-2683402-AP), at https://www.opengov.com no later than by 3:00 P.M. PT on August 15, 2024. For assistance related to the online bidding system, please contact Vendor Support via email at procurement-support@opengov.com.

IV. GENERAL TERMS AND CONDITIONS

A. The County shall not be liable for any expenses incurred by Respondent in the preparation and submission of information in response to this RFI. These expenses include, but not limited to: a) Preparing response to this RFI; b) Submitting the response to the County; c) Discussions with the County regarding any matter related to the RFI; and d) any other expenses incurred by the Respondents prior to the date of any potential contract award and execution, if any.

B. Responses received by the County may be public record and subject to public disclosure in accordance with the California Public Records Act. Responses are not to be marked as confidential or proprietary.

Unless otherwise prohibited by law, all responses shall become the property of the County and the County reserves the right to make use of any information or ideas in the responses submitted.

C. Respondent acknowledges and agree that the County is not obligated to include Respondent in any future solicitation process or enter into any contracts because Respondent has submitted a response to this RFI.

D. Respondent agrees that it will not issue any news releases in connection with either the RFI or any subsequent amendment of or effort under this RFI without first obtaining review and written approval mailto:annie.pham@ocit.ocgov.com https://www.opengov.com/ mailto:procurement-support@opengov.com mailto:procurement-support@opengov.com

Orange County Information Technology Page 4 of 7 RFI # 017-2683402-OCIT-AP of said news releases from the County through the County’s point of contact, Annie Pham, Deputy Purchasing Agent (“DPA”): annie.pham@ocit.ocgov.com.

V. DISCLAIMER

While the County appreciates the time and effort put into the responses, it should be understood that the sole purpose of this RFI is to gather information and any response received by County shall not constitute an offer for contract with the County. All information received in response to this RFI will not be returned. Responses will be solely used by the County, to ensure the County has leveraged as much information and expertise on provider approach. This process will inform the Request for Proposal intended to procure VDI. Any such future solicitation will be subject to a separate process and budget approval. Respondents are solely responsible for all expenses associated with responding to this RFI, as noted above.

VI. RESPONSE REQUIREMENTS

OCIT is requesting one (1) electronic copy uploaded in PDF format, via the County’s online bidding system at https://www.opengov.com on OpenGov no later than August 22, 2024, by 3:00 pm (PT).

Fax responses will not be allowed.

VII. DESCRIPTION OF INFORMATION REQUESTED

A. Responder shall provide a description of how the proposed solution meets the requirements of the services described in Attachment A - Scope of Work and the expected deliverables. Include your company’s experience, methodology and capabilities in developing and delivering the VDI.

B. Provide company information:

1) Company name and headquarters, mailing address

2) Contact name, telephone, and email address

3) Company web site URL

4) Provide location of customer support staff in County of Orange, CA

5) Type of organization (corporation, partnership, etc.)

6) How long the company has been in business

7) Primary business offering

C. Pricing: Responder shall include the total pricing for the proposed solution and upload a breakdown spreadsheet for the expenses with your response.

Orange County Information Technology Page 5 of 7 RFI # 017-2683402-OCIT-AP

ATTACHMENT A

SCOPE OF WORK

I. Introduction

The County of Orange, acting through Orange County Information Technology, is seeking information and advice from knowledgeable vendors on a common modern VDI architecture utilizing a zero-client and/or client-based solution with a primary focus on virtualization, industry standards, and management. The solution will supplement and/or replace the County’s current environments to provide a Multi-Agency System. This Request for Information (RFI) will then be used to assist the County in determining what options are available and to understand the market trends as it relates to the County needs.

II. Objective

The County is seeking to supplement and/or replace the County’s VDI architecture environments. The County does not have a preference on a technical strategy – such as upgrading the existing system with new technology, custom develop an entirely new cloud-based system, or implementing a Commercial-off-the-Shelf (COTS) System. The County’s primary goal is to ensure the system meets its business, technical, security, service and delivery requirements while remaining cost effective.

III. Scope Responses must identify solutions that meet the requirements listed below or offer other options available to the County. In your response please provide information on company background, high-level application capabilities, and how the solution would fit the County’s current environment.

At a very high level, the new system must meet the following requirements:

Business requirements:

• The VDI solution should support a variety of client devices, including Windows PCs, Macs, tablets, and smartphones. The solution should offer seamless integration with these devices, providing a consistent user experience across different platforms.

• The VDI solution should support a minimum of 500 concurrent users but can scale up.

• The VDI solution should leverage licensing models that scale with County growth and leverage cost effective processes and practices.

• The VDI solution should leverage Bring-Your-Own-Device (BYOD) in support of County operations and Business Continuity and Disaster Recovery (BCDR)

• The VDI solution should comply with County and Agency policies regarding information privacy.

• The VDI solution should provide comprehensive solution for legacy applications.

• The VDI solution should support and provide access to Cloud and on-premises file resources

Technical requirements:

• The VDI solution should provide robust performance and high availability. It should include features like load balancing, failover, and dynamic resource allocation to ensure optimal performance even during peak usage periods.

• The VDI solution should provide infrastructure capable of supporting the required user load including cloud services, servers, storage, and networking components.

• The VDI solution should support integration with existing IT infrastructure and tools, including Active Directory, email systems, and file servers. The solution should allow seamless access to network resources and data for users with low latency.

Orange County Information Technology Page 6 of 7 RFI # 017-2683402-OCIT-AP

• The VDI solution should provide infrastructure capable providing standardized VDI environment and management allowing multitenant administration. The environment should be able to be streamlined and tailored to each agency.

• The VDI solution should support for current and future Windows desktop environments with integrated Profile management.

• The VDI solution should support County applications currently in use.

• The VDI solution should provide resources for dedicated connectivity to virtual desktop environment (LAN, WAN, VPN, or ExpressRoute)

• The VDI solution should include management and monitoring tools that allow administrators to efficiently manage and troubleshoot the virtual desktop environment. The solution should provide detailed reporting and analytics capabilities.

• The VDI solution should have scalability options, allowing the County to easily add or remove user capacity as needed. The solution should support future growth and technological advancements.

• The VDI solution should support virtual printing.

Security requirements:

• The VDI solution should include advanced security features, such as multi-factor authentication, session and data encryption, and secure remote access. The solution should be compliant with relevant security standards and regulations, such as HIPAA and FIPS.

• The VDI solution should comply with Legal or regulatory requirements; CJIS, FedRAMP, County IT Security Policy, and County Cloud Policy

• The VDI solution should provide compatibility with modern firewall technology.

• The VDI solution should accommodate Vulnerability Scanning

• The VDI solution should provide comprehensive audit tracking, logging, and reporting.

• The VDI solution should provide support for Zero Trust Architecture

• The VDI solution should provide replication to another region for BCDR purposes.

Service Requirements

1. The selected vendor should provide implementation services, including installation, configuration, and testing of the VDI solution. The implementation should be planned and executed in coordination with the County's IT department.

2. The vendor should provide comprehensive training for County staff on the usage and administration of the VDI solution. The training should cover topics such as desktop provisioning, user management, security configuration, and troubleshooting.

3. The vendor should offer ongoing technical support and maintenance services for the VDI solution. The support should include assistance with software updates, bug fixes, and access to a dedicated help desk for issue resolution.

4. The vendor should provide regular system health checks and performance optimizations to ensure the VDI solution operates at optimal efficiency. The vendor should proactively identify and address any potential performance or security vulnerabilities.

5. The vendor should have a proven track record of delivering VDI solutions to customers of similar size and complexity. The vendor should provide references from similar organizations to demonstrate their capabilities and customer satisfaction.

Orange County Information Technology Page 7 of 7 RFI # 017-2683402-OCIT-AP

Delivery Requirements

The vendor should provide a detailed project plan and timeline for the implementation of the VDI solution. The implementation should be completed within a reasonable time frame agreed upon by both parties. The vendor should adhere to the best practices and industry standards for VDI implementation and security.

IV. Experience

1. Number of customers and length of customer relationships

2. What customer support programs are in place?

3. Dedicated account managers?

4. How are communications maintained including escalations when needed?

5. Do customers have input to software upgrades and enhancements?

6. Infrastructure must be located in the U.S.