Request for Information (RFI) PANDHA25P002313.pdf

Request for Information (RFI)

Laboratory Equipment Service and Preventative Maintenance

General Information:

This is an RFI as defined in FAR 15.201(e) to ascertain whether a commercial item exists that provides the capabilities described herein.

This RFI is issued solely for information and planning purposes and does not constitute a solicitation. All information received in response to this RFI will be treated as business confidential information.

Nonetheless, submitters should properly mark their responses if the information is confidential.

Responses to the RFI will not be returned. Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expense associated with responding to this RFI.

RFI Response and due date: 09 December 2024 10:00 AM EDT

Instructions to Responders:

Responses from all capable and qualified sources are encouraged to respond to this request.

White papers should adhere to the following formatting and outline instructions:

1. All submissions shall be made electronically and be in one of the following formats: Microsoft Word or Adobe PDF.

2. Cover Page (1page)

Title Organization Responders technical and administrative points of contact (names, addresses, phone, fax number and email addresses) Topic area(s) addressed NAICS Code

3. Interested parties are asked to respond to this RFI and submit a capabilities statement that supports the focus of this RFI as detailed below. Please review the place of performance requirements. Please submit written responses via email in Microsoft Office 2000 or 2007 format. All responses should be complete: in 12-point font; and not to exceed 3 pages total, including graphics, tables, and appendices.

No hardcopies shall be accepted. No written solicitation document is available at this time. Telephone requests will not be honored, and no bidders list shall be maintained. No inquiries regarding any potential future acquisition activities shall be entertained.

Potential offerors are requested to direct all questions via email to the Point of Contact listed below.

Responses are due to the Point of Contact, Mr. Keith C. Crum at email: keith.c.crum.civ@health.mil no later than 10:00AM EDT, 09 December 2024.

The purpose of this requirement is to provide maintenance, repair and technical support for three (3) Government owned Qiagen EZ1 Advanced XL automated nucleic acid systems.

WRAIR’s requirement for preventative maintenance, repair and technical support for three (3) Government owned Qiagen EZ1 Advanced XL automated nucleic acid systems is as follows:

Qiagen EZ1 Advanced XL automated nucleic acid systems

Preventative Maintenance: The Contractor shall coordinate and schedule one (1) on-site maintenance per year that shall include:

Performance and calibration assurance checks

Functionality and safety checks

Safety inspections in accordance with all applicable regulations

Components Check

Device software update

Routine inspections and replacement of parts

Provide a service report to the COR and Medical Maintenance Manager within five (5) days after each scheduled preventative maintenance completion that shall include:

o Calibration Certificate and Performance Measurements o Detailed information regarding the performance performed

Emergency Repair Service: The Contractor shall provide repair services that apply to instrument defects and arrangement of the parts and labor for all necessary repairs.

Emergency repairs shall be provided 24 hours a day, seven (7) days a week with a three (3) day response time.

Contractor shall provide a service report that details:

o The nature of the repair o Parts supplied o Labor hours required

Service report shall be submitted to the COR and Medical Maintenance Manager within 24 hours of service completion

Technical Support Services: The Contractor shall maintain a high level of availability, with low wait time, to provide customer technical support that shall include the following:

Interactive telephone support for the purpose of resolving technical support incidents during the Government facility operating hours

Contractor shall maintain a service log that details o The technical support provided o How the requirement was resolved o Recommended actions if the requirement was not resolved o Provide a copy of this log to the COR and Medical Maintenance Manager on a quarterly basis

On-site Repairs: Upon completion of the services the Contractor:

Shall exchange hazard communication information with the Government prior to the start of any repair

When required, Contractor will comply with Occupational Safety and Health Admininstration

(OSHA) lockout/tagout standards while performing maintenance

Shall provide the COR and AOD and submit and electronic copy of the service report to the

Medical Maintenenance Manager within five (5) days of completed preventative maintenance and 24 hours of emergency maintenance.

Contractor service representative shall be factory trained and have a minimum of two (2) years of experience working on the contracted MD/MDS

The Contractor shall furnish all software updates/patches issued by the MD/MDS manufacturer

The Contractor shall have access to all necessary diagnostic software, and shall use only Original

Equipment Manufacturer (OEM) new or OEM refurbished repair parts.

The Contractor shal complete DD Form 2163 and DD Form 2164 for contracts that require calibration of systems in accordance with the instructions provided in AR 40-61. Forms shall be provided to th COR and Medical Maintenance Manger with and at the time of the service report.