Request for Information - Intelligent Mail Locker Systems.pdf

Request for Information for

Intelligent Mail Locker System (ILS) Initiative

The Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) Norfolk Regional

Directorate Contracting Office is performing market research to identify capable sources that can provide and install Intelligent Locker Systems (ILS) and peripherals with the capability to support secure, accountable, convenience parcel delivery and retrieval at a total of 146 designated military installations in the continental United States (CONUS).

Background

This effort will directly support service members across the Department of War (DoW). The intended outcome is to provide end to end delivery of an enterprise-grade intelligent locker solution across the

CONUS installations within DoW (Army, Airforce, Marine Corps, and Navy) to provide consistent service member parcel receipt experience.

A commercial firm-fixed price award with one (1) one-year base period and four (4) one-year option periods for annual maintenance and software is anticipated.

Scope of Work

The anticipated scope of this requirement includes equipment supply, transportation, installation, configuration, acceptance testing, training, warranty, and necessary sustainment services including annual maintenance and licensing services required for system operation.

ILS Technical Requirements:

• Lockers are a multi-column configuration with flexibility to accommodate front feeding using tracking assistants

• Package tracking and pickup notifications via email and/or SMS text

• Ability to create daily internal delivery logs and manifests and provide package alerts in real time to include re-route packages and assign alternate recipients

• Ability to send recipients automated email notifications when an item is scanned.

• Ability to send standard or customized email notifications

• Ability to add new locations and assign them to recipients

• Allow for instant transfer of barcode data to the application via Wi-Fi or Ethernet

• Allow for printing barcode labels for items received without a carrier label

• Recording of package checkpoints during the delivery process to keep track of packages

• 10 years of data retention available (standard data retention period is 2 years)

• Store up to five (5) photos of a package

• Ability to view package history with details in real time including photos and delivery signatures

• Seamless, cloud-independent integration with Automated Military Postal System (AMPS)

• Ability to accept outgoing mail for postal personnel to retrieve

• Notification triggered to the department and/or individual that the parcel is ready for retrieval; on-time PIN / unique code corresponding to their parcel provided

Contractor Responsibilities:

• Provide new, commercially supported locker assemblies, controllers, electronic access mechanisms, software, mounting hardware, and necessary accessories to allow for ILS operation.

• Transport, delivery, offload, assemble, anchor, connect, configure, test, and commission each accepted system.

• Provide role-based administrator and user training, operating procedures, as-built site records, warranty information, and help desk escalation paths.

• Provide centralized program reporting, asset inventory, installation-level status, defects log, and acceptance documentation.

• Provide comprehensive hardware, and software warranty, on-site break-fix maintenance, software updates, help desk support, and system monitoring.

• Provide annual remedial and preventative maintenance services at manufacturer recommended intervals.

• Provide centralized cloud-hosted parcel management software, real-time tracking, user notifications, audit trail generation and continuous security patching.

Installation locations: A list of all CONUS installation locations requiring ILS delivery and installation, including the total number of locker installations per site, is included as an attachment to this notice.

The following security certifications are required for this effort:

• Federal Risk and Authorization Management Program (FedRAMP) compliance

• DoD Impact Level 4 (IL4) certification

Requests for Statements of Capability (SOC)

Interested parties who believe they have the capability to perform as a prime contractor in support of this effort must submit a Statement of Technical Capabilities that includes the following information:

General Information – Company Name, Mailing Address, Point of Contact(s) and with corresponding contact information, business size classification, Unique Identify ID (UEI), and CAGE Code.

Technical Capabilities – Address and demonstrate technical ability to meet the requirements listed within this RFI. For instances where your company cannot meet any requirements listed within this request, please explain. For instances where your company can meet the requirements listed within this request, please show how each requirement can be met/exceeded to include the following questions:

1. Describe your experience providing and installing an Intelligent Locker System or comparable product solutions (examples include past work performed, or current company capability).

2. List and describe any necessary equipment or peripherals required in addition to the lockers that are required for full operation on the locker system.

3. Provide evidence that your company holds the following security clearances:

a. Federal Risk and Authorization Management Program (FedRAMP) compliance

b. DoD Impact Level 4 (IL4) certification

4. Verify that you can provide initial field delivery and operational activation of twenty-six locker banks with select high-priority installations (identified under Navy tab of the attached spreadsheet in blue) prior to December 25, 2026.

5. Describe how you will initiate simultaneous deliveries and installations across sixty-three (63) confirmed site-ready installations immediately following award.

6. Describe your plan of action for full operational capability – complete manufacturing, delivery, installation, and network commissioning of all intelligent locker units across all 100+ identified

CONUS military installations.

7. Do you have teaming arrangements or subcontracting capabilities?

8. Do you have an existing contract vehicle that can be utilized for this effort? Do you have capability to receive an SBIR Phase III award capabilities.

9. Provide sample pricing to include a breakdown of required locker systems, installation, maintenance, software, and any other ancillary supplies or services.

Additional Information

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP) or Request for Quote (RFQ) or a promise to issue an RFP or RFQ in the future. Information received may be used to revise the final PWS which may differ significantly from the current draft version. The SOC will be evaluated for the purpose of determining the respondent’s interest and capability to meet the government’s requirements and schedule as described above. This announcement is for information and planning purposes only. This request does not commit the Government to contract for any supply or service whatsoever. Further, the

Navy is not at this time seeking proposals and will not accept unsolicited proposals. Respondees are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP/RFQ, if any is issued.

Responses and questions must be submitted to the NAVSUP Fleet Logistics Center Norfolk-

Mechanicsburg Detachment to Contract Specialist Kaitlin O’Brien at kaitlin.n.obrien.civ@us.navy.mil and Contracting Officer Jessica Thompson at jessica.a.thompson58.civ@us.navy.mil. RFI responses are to be submitted by 4:00 PM Eastern

Standard Time, Thursday, 12 November 2026.

Attachment: Identified Military Installations mailto:kaitlin.n.obrien.civ@us.navy.mil mailto:jessica.a.thompson58.civ@us.navy.mil