REQ-601-19-0014_Updated_SOO.pdf

Solicitation REQ-601-19-0014 Attachment A

STATEMENT OF OBJECTIVES (SOO)

Title: Development Finance Corporation Development Impact Questionnaire

Modernization

Requiring Activity: Creation of two new surveys for the DFC

1.0 BACKGROUND. The Overseas Private Investment Corporation (OPIC), established in 1971, is a self-sustaining U.S. Government agency that fosters economic development by helping American businesses invest in emerging markets. Pursuant to the

Better Utilization of Investments Leading to Development Act of 2018 (the “BUILD

Act”), OPIC and the Development Credit Authority (DCA) program of the United States

Agency for International Development (USAID) will be incorporated into a new agency called the United States International Development Finance Corporation (“DFC”) as of

October 1, 2019. The purpose of the DFC will be to mobilize private sector capital and skills for the economic development of less developed countries. Facilitating best practices with regard to environmental and social safeguards and demonstrating the achievement of clearly defined economic and social development outcomes will be critical to the implementation of DFC’s mission.

OPIC is seeking a vendor for the creation of two new development impact surveys and the means by which the data would be collected and analyzed. The purpose of these surveys are to collect information on the development impact performance of its clients.

It is to be shortened from its current iteration to a much more streamlined version.

2.0 PURPOSE. The purpose of this requirement is to source a vendor/firm to help the newly formed DFC modernize two major questionnaires needed to conduct its business. The first form is the pre-approval form (currently called OPIC-248 and to be called DFC-007) which is/will be used to collect baseline data and projections of the client’s developmental impacts. The second form is the annual self-reporting questionnaire (currently called the “SMQ” or OPIC-162 and to be called DFC- 008) for which is/will be used to collect development performance data from clients that have already received agency support.

3.0 SCOPE OR MISSION. The current forms are very long, convoluted and difficult for both clients and OPIC staff to use effectively. The DFC will need the vendor/firm to rebuild both forms to be clear, concise, and overall more useful for data collection across the DFC’s international client base. Due to the nature of DFC’s business, the surveys will need to collect both general and sector-specific data, so the forms will need to allow for this flexibility. The underlying metrics and goals of the survey will be provided by OPIC to help aid in the development of the surveys. The main goal of the surveys are to be able to lay out projections and goals of our individual projects and see within a 5 year timeframe how they are performing against those projects. The survey will be conducted yearly during the entire life of the project and trends in the answers will be benchmarked against the original projections as a metric of performance.

The survey will be primarily focused on the development impacts as dictated by our

Development Impact committee. The focus of their work will be the direct foundation of what our surveys will need to capture and it will be up to the vendor/firm to help OPIC create a survey that helps track these impacts.

Both forms will need to be hosted online, either on the .NET or Salesforce platforms that

OPIC currently uses (and DFC will use) for all its project data or on a platform that is compatible with those systems. The vendor/firm would be expected to recommend the most cost-effective option from a development, operations and maintenance standpoint.

These two forms are fundamental to the work the DFC conducts, to ensure they are properly devised and the correct questions are created, it is imperative the vendor/firm work with stakeholders across the agency for information gathering and test the forms to ensure they are clear and concise for use.

Some other requirements that will be need to fulfilled are as follows:

• The surveys need to be sector variable as the current surveys are

• The survey will need to be housed within DFC servers

• It must be clear and concise whilst able to collect the information the agency will need

• The survey must have self-validation features

• There will be a future need for an app connected way to fill out the survey

The current versions of the surveys are linked below:

• 248: https://www.opic.gov/sites/default/files/files/oip-form-248.pdf

• 162:

https://www3.opic.gov/OPICForms/Documents/OPIC_162_SMQ_OMB_

APPROVED_FORM.pdf

4.0 CONSTRAINTS

The proposal to be submitted in response to this Statement of Objectives and work that will be required under this contract is subjected to the following constraints:

• The Contractor shall perform all due diligence and analysis at their own expense required to develop a Performance Work Statement that achieves all objectives and requirements outlined in this SOO prior to task order award.

• OPIC follows Federal Acquisition Regulations when conducting procurement operations and does not have agency-level formal policy.

• The government requires a seamless transition between the current versions of the surveys to the new surveys. This requirement applies to all functionality.

• The technology platform must be coordinated with the existing software support team during development to ensure effective deployment and ongoing support.

• The Contractor will have access to the current surveys, historical survey results database, and any other databases/systems necessary for this contract. The contractor will have to sign an NDA and contractors shall follow the OPIC standards, policies, and procedures related to the use of data and sensitive data/information.

• Software developed under this contract must be evaluated for performance, data sensitivity, and other risk factors according to NIST Special Publication 800-53 or other controls established by the OPIC Chief Information Security Officer.

Subject to these controls, all information systems are managed by the OPIC

Officer of the Chief Information Officer change management process. The

Contractor will participate and support that process as required by any new development or changes to existing information systems.

5.0 PERIOD AND PLACE OF PERFORMANCE. The period of performance will be initially one year at 1100 New York Avenue, NW, Washington, DC (OPIC’s current address, which will be DFC’s address from October 1, 2019) and additional option years should the DFC need support or modifications to be made to the survey as usage rolls out.

6.0 PERFORMANCE OBJECTIVES. The objective of this solicitation is to create two new surveys to better help monitor the health and performance of OPIC’s current portfolio and the future DFC’s portfolio. Due to the nature and size of the agency, it cannot monitor all the projects on its own and needs accurate and reliable self-reporting mechanisms to track its portfolio. Primarily the surveys/forms will be written by the vendor/firm under the guidance of OPIC/DFC staff, will be tested for its clarity and ease of use. Secondly the vendor/firm will coordinate with OPIC’s technical staff to create an online portal (either on existing .NET or Salesforce platforms or on a new but compatible platform) for OPIC and the new DFC to house, disseminate, collect, and analyze the survey and its data. The data that is collected needs to be clean, useful, and reflective of the agency’s mission, goals, and performance.

As it stands today, the questions are cumbersome, irrelevant, and redundant. Initial reviews conducted by survey experts deemed it difficult to understand especially since the survey is to be completed by a population where the first language may not be

English. The surveys must be easily understood by the clients and also be easily validated with built-in mechanisms to ensure that year-over-year submissions are accurate and reliable. The results should also be easily displayed on a dashboard and customizable reports that will be shared internally and externally to key stakeholders. The agency must be able to use the data to rescore projects against a Development Impact Performance

Matrix that will be provided to the vendor/firm.

6.1 NON-DISCLOSURE /NON-USE AGREEMENT – DELIVERABLE. The

Contractor shall ensure that a Non-Disclosure/Non-Use Agreement (Deliverable) is signed by all staff assigned to or performing on the Contract/Task order before performing any work, including all subcontractors and consultants. The Non-

Disclosure/Non-Use Agreement shall be cosigned by a corporate official (Contractor program manager or higher). The Contractor shall also ensure that all staff understand and adhere to the terms of the non-disclosure statement, protecting the procurement sensitive information of the Government and the proprietary information of other

Contractors. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute grounds for default on the part of the Contractor. Please refer to the following website for the Non-Disclosure Agreement form:

http://www.tricare.mil/tma/ams/downloads/NondisclosureForm.doc.

6.2 WEEKLY PROGRESS REPORT (WPR) – Deliverable. The Contractor shall ensure that a Weekly Progress Report (WPR) is submitted outlining the, technical progress, status, and any problems/ issues encountered in the performance of this effort.

The Contractor shall require all subcontractors to provide input to the WPR where there are critical or significant tasks related to the prime contract. Critical or significant tasks shall be defined by mutual agreement between the Government and Contractor.

The WPR may be submitted in the Contractor’s preferred format in accordance with business best practices.

6.3 PERFORMANCE MANAGEMENT STRATEGY

6.3.1 PERFORMANCE MANAGEMENT STRATEGY

The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the SOO. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the SOO. This QASP enables the government to take advantage of the contractor’s QC program.

6.3.2 MONITORING

The government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

6.3.3 ROLES AND RESPONSIBILITIES

The Contracting Officer

The contracting officer (CO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the COR and the Project Manager, and the contractor.

The CO will designate one full-time COR as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the CO.

The Contracting Officer’s Representative (COR)

The contracting officer’s representative (COR) is designated in writing by the CO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

6.3.4 METHODOLOGIES TO MONITOR PERFORMANCE

Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the government to evaluate contractor performance when appropriate. The primary methods of surveillance are:

➢ Random monitoring, which shall be performed by the COR designated inspector.

➢ Periodic Inspection – COR typically performs the periodic inspection on a monthly basis.

Customer Feedback

The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the COR or Project Manager, as opposed to the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COR. The

COR will accept those customer complaints and investigate using the Quality Assurance

Monitoring Form – Customer Complaint Investigation.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

6.3.5

6.3.6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

Determining Performance

Government shall use the monitoring methods cited to determine whether the performance standards/service levels have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels. If not met, payment will be withheld until satisfaction of the COR/Project Manager.

Reporting

At the end of each month, the Project Manager will prepare a written report for the stakeholders involved in this procurement summarizing the overall results of the quality assurance surveillance of the contractor’s performance. This written report, which includes the contractor’s submitted monthly report and the completed quality assurance monitoring forms will become part of the QA documentation. It will enable the government to demonstrate whether the contractor is meeting the stated objectives and/or performance standards, including cost/technical/scheduling objectives.

Reviews and Resolution

The COR and/or Project Manager may require the contractor’s project manager, or a designated alternate, to meet with the key stakeholders and other government IPT personnel as deemed necessary to discuss performance evaluation. The COR and/or

Project Manager will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor; however, if the need arises, the contractor will meet with the COR and/or Project Manager as often as required or per the contractor’s request. The agenda of the reviews may include:

➢ Monthly performance assessment

➢ Issues and concerns of both parties

➢ Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis

➢ Recommendations for improved efficiency and/or effectiveness

The COR must coordinate and communicate with the contractor to resolve issues and concerns regarding marginal or unacceptable performance.

The COR and/or Project Manager and contractor should jointly formulate tactical and long-term courses of action. Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will be incorporated as a contract modification at the convenience of the

PCO/ACO.

6.4 STANDARDS OF PERFORMANCE AND ACCEPTANCE

User acceptance testing (UAT) will be conducting in a development environment and must receive Government acceptance prior to production configuration and conversion.

During System Test and Acceptance demonstration/validation the Government will employ experts for independent validation of Quality Assurance Plan factors, especially the following:

• Contractor’s System Test and Acceptance Plan

• Contractor's System Transition Plan

• Contractor's System Installation, Implementation & Deployment Plan

• Implementation of Functional Requirements

• Proper Representation of Data

• Migration of Existing Data

• Proper Implementation of Validations

• Machine Interfaces

• Human Interfaces (Including “User Friendliness” And Section 508 Compliance)

• Compliance with Security Requirements

• Implementation of “Best Practices” For Reliability

After successful testing and installation in the production environment, the Contractor will present application turnover to operation and maintenance through an Operational

Readiness Review. Upon approval, the Government will provide final acceptance and begin operations.

6.5 TECHNICAL DIRECTION

The Government Contracting Officer’s Representative (COR) may provide technical direction and general guidance to the Contractor and key resource personnel. As used herein, “Technical Direction” is direction to the Contractor that fills in details, suggests possible lines of inquiry, or otherwise completes the general scope of the work.

“Technical Direction” must be within the terms of this contract, shall not change or modify the contract in any way, and shall not constitute changes (as described in the clause of this contract entitled “Changes – Fixed Price (April 1984), which may only be accomplished by the Contracting Officer (CO).

7.0 SECURITY

This acquisition requires the Contractor to:

• Develop, the ability to access or host, and/or maintain Federal information and/or

Federal information system(s);

• Access or use sensitive information or Personally Identifiable Information (PII);

• Have regular or prolonged physical access to a “Federally-controlled facility,” as defined in FAR Subpart 2.1.

The Contractor and all subcontractors performing under this acquisition shall comply with the following requirements:

• Contractors providing technical support that includes the handling of Government information and/or requiring a network account require Public Trust background investigation. Contractor/subcontractor employees assigned to a Public Trust position with no previous investigation and approval shall undergo a National

Agency Check and Inquiry Investigation plus a Credit Check (NACIC), a Minimum

Background Investigation (MBI), or a Limited Background Investigation (LBI).

• The Contractor shall submit a roster by name, position, e-mail address, phone number and responsibility of all staff (including subcontractor staff) working under this acquisition where the Contractor will develop, have the ability to access, or host and/or maintain a federal information system(s). The roster shall be submitted to the Contracting Officer Representative (COR), with a copy to the Contracting

Officer, within 14 calendar days of the effective date of this contract. Any revisions to the roster due to staffing changes shall be submitted within 15 calendar days of the change. The Contracting Officer will notify the Contractor of the appropriate level of investigation required for each staff member.

• Suitability Investigations are required for contractors who will need access to OPIC information systems and/or to OPIC physical space. However, contractors who do not need access to OPIC physical space will not need an OPIC ID Badge. Each contract employee needing a suitability investigation will be contacted via email by the OPIC Office of Security, Continuity and Emergency Preparedness (SCEP) within 30 days. The OPIC Security email message will contain instructions regarding fingerprinting as well as links to the electronic forms contract employees must complete.

• All contractor and subcontractor employees shall comply with the conditions established for their designated position sensitivity level prior to performing any work under this contract.

• Contractors may begin work after the fingerprint check has been completed.

• All employees having access to (1) Federal information or a Federal information system or (2) personally identifiable information, shall complete the OCIO, OPIC

Rules of Behavior (Privileged), OPIC Privacy Training, OPIC Cyber Security

Awareness and OPIC Privilege User Training at OPIC FedTalent Learning Portal:

https://opicfedtalent.ibc.doi.gov/ before performing any work under this Task Order.

Thereafter, employees having access to the information identified above shall complete an annual OCIO-specified refresher course during the life of this contract.

The Contractor shall also ensure subcontractor compliance with this training requirement.

• All Contractor (and/or any subcontractor) employees with significant security responsibilities (as determined by the program manager) must complete role-based training annually commensurate with their role and responsibilities in accordance with OPIC policy and the CISO Rules of Behavior for Privileged User and Cyber

Security Awareness guidelines.

• The Contractor shall ensure that all employees including subcontractor employees comply with the OCIO Information Technology General Rules of Behavior, which are available at https://opicfedtalent.ibc.doi.gov/