Reference_Questionnaire_.pdf
PDF 201 KB Posted
- Attached to
- Citywide Naming Rights & Sponsorship, Rebid
- Solicitation number
- 16-25-LS
- Issued by
- Volusia County, Florida
About this file
The document is a Reference Questionnaire for RFP 16-25-LS issued by the City of New Smyrna Beach, Florida, related to a Citywide Naming Rights and Sponsorship rebid procurement. The questionnaire is designed to collect reference feedback from previous clients of a potential contractor, allowing them to rate the vendor's performance across five key criteria including communication, responsiveness, work quality, goal prioritization, and overall project satisfaction. References are asked to score each criterion on a 1-5 scale, with 5 representing exceptional performance and a willingness to rehire the firm. The completed survey must be emailed to purchasing@cityofnsb.com by 5:00 PM on August 25, 2025.
The questionnaire serves as a critical evaluation tool for the City of New Smyrna Beach to assess potential contractors' past performance and client satisfaction for the Citywide Naming Rights and Sponsorship project. By collecting detailed feedback from previous clients, the city aims to gather qualitative insights into a vendor's capabilities, reliability, and effectiveness in delivering naming rights and sponsorship services. The reference check allows the city to validate a contractor's claims, understand their strengths and potential weaknesses, and make a more informed selection decision for this rebid opportunity.
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Text version
Please email this completed survey to: purchasing@cityofnsb.com prior to 5:00 PM on August 25, 2025
CITY OF NEW SMYRNA BEACH, FLORIDA
RFP 16-25-LS: CITYWIDE NAMING RIGHTS AND SPONSORSHIP, REBID
Reference Questionnaire for: _______________________________
Name and title of Individual completing this form: ______________________________________________________
Name of Organization: ___________________________________________________________________________
Telephone Number: ___________________________________ Email Address: ___________________________
Dates of services received: ________________________________________________________________________
Description of services provided by the above-mentioned firm to your organization: ____________________________
The City of New Smyrna Beach received a proposal from the above-mentioned Firm listing you as a current or previous client. Kindly answer the following questions, then email your completed form. Your response provides valuable information in our evaluation process.
Each criteria listed below shall be rated on a scale of 1 to 5, with 5 representing exceptional and you would hire the firm or individual again; 4 representing above average; 3 representing average; 2 representing below average; 1 representing poor; and N/A representing that you do not have sufficient knowledge of the Firm or individuals past performance.
Item Criteria Score (1-5)
1 Please rate your satisfaction with the communication from the vendor.
Please rate the level of responsiveness and timeliness of response of the vendor to questions or inquiries you had.
3 Please rate the quality of work and product received from the vendor.
Please rate your overall satisfaction with the vendor prioritizing the goals/initiative you wanted achieved.
Please rate your level of overall satisfaction with the vendor at the completion of your project.
Is there anything additional you would like to add regarding the level of service and expertise of the firm, or the auditor(s) assigned to your organization?
If yes, please describe.
mailto:purchasing@cityofnsb.com
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