Reference Questionnaire 81DMV-S744.doc

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Attached to
License Plate Shipping Service
Solicitation number
81DMV-S744
Issued by
Churchill County, Nevada

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This document is a Reference Questionnaire for a Request for Proposal (RFP) issued by the State of Nevada Purchasing Division for License Plate Shipping Service. The RFP seeks a vendor to provide these services, with a deadline for business references to submit the completed questionnaire by July 24, 2019. The questionnaire covers various aspects of the vendor's performance, including their knowledge and expertise, flexibility, quality of materials, customer service, billing accuracy, and ability to resolve problems. The vendor's services would be provided to the state of Nevada, specifically the Department of Motor Vehicles.

The RFP does not provide details on pricing, set-asides, incumbents, funding sources, or other salient commercial terms. The document focuses on evaluating the vendor's past performance and qualifications through the reference questionnaire process.

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Other files

File Type Posted
81DMV-S744 NOA.pdf PDF
Cost Schedule 81DMV-S744~1.xlsx XLSX spreadsheet
Quote Instructions.pdf PDF
81DMV-S744 License Plate Shipping Service FINAL~2.pdf PDF
LetterOfIntent.pdf PDF
RFP Amendment - 2.pdf PDF

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State of Nevada

Steve Sisolak

Department of Administration

Governor

Purchasing Division

Deonne E. Contine

Director

515 E. Musser Street, Suite 300

Carson City, NV 89701

Kevin D. Doty

Acting Administrator

BUSINESS REFERENCE’S RESPONSE TO REFERENCE QUESTIONNAIRE FOR

STATE OF NEVADA REQUEST FOR PROPOSAL (RFP) 81DMV-S744

License Plate Shipping Service

PART A – TO BE COMPLETED BY PROPOSING VENDOR – Please type or print

Name of Company Submitting Proposal:

PART B – IF APPLICABLE, NAME OF COMPANY ACTING AS SUBCONTRACTOR

FOR VENDOR IDENTIFIED IN PART A – Please type or print

Name of Subcontractor:

PART C – BUSINESS REFERENCE INSTRUCTIONS

1.
This Reference Questionnaire is being submitted to your organization for completion as a business reference for the company listed in Part A or Part B, above.
2.
Business reference is requested to submit the completed Reference Questionnaire via email or facsimile to:

State of Nevada, Purchasing Division

Subject:

RFP 81DMV-S744

Attention:

Purchasing Division

Email:

rvradenburg@admin.nv.gov

Fax:

775-684-0188

Please reference the RFP number in the subject line of the email or on the fax.

3.
The completed Reference Questionnaire MUST be received no later than 4:30 PM PT July 24, 2019.
4.
Do NOT return the Reference Questionnaire to the Proposer (Vendor).
5.
In addition to the Reference Questionnaire, the State may contact references by phone for further clarification, if necessary.
6.
Questions regarding the Reference Questionnaire or process should be directed to the individual identified on the RFP cover page.
7.
When contacting the State, please be sure to include the RFP number listed at the top of this page.
8.
We request all questions be answered. If an answer is not known please answer as “U/K”. If the question is not applicable please answer as “N/A”.
9.
If you need additional space to answer a question or provide a comment, please attach additional pages. If attaching additional pages, please place your company/organization name on each page and reference the RFP # noted at the top of this page.

PART D – COMPANY PROVIDING REFERENCE – Please type or print

CONFIDENTIAL INFORMATION WHEN COMPLETED

Company Providing Reference:

Contact Name:

Title:

Contact Telephone:

Contact Email Address:

RATING SCALE:

Where a rating is requested and using the Rating Scale provided below, rate the following questions by noting the appropriate number for each item. Please provide any additional comments you feel would be helpful to the State regarding this contractor.

Category
Rating
Poor or Inadequate Performance
0
Below Average Performance
1 – 3
Average Performance
4 – 6
Above Average Performance
7 – 9
Excellent Performance
10

PART E – QUESTIONS:

1. In what capacity have you worked with this vendor in the past?

2. Rate the firm’s knowledge and expertise.
RATING:

Comments:

3. Rate the vendor’s flexibility relative to changes in scope and timelines.
RATING:

Comments:

4. Rate your level of satisfaction with hard copy materials produced by the vendor.
RATING:

Comments:

5. Rate the dynamics/interaction between the vendor and your staff.
RATING:

Comments:

6. Rate your satisfaction with the products developed by the vendor.
RATING:

Comments:

7. Rate how well the agreed upon, planned schedule was consistently met and deliverables provided on time. (This pertains to delays under the control of the vendor.)
RATING:

Comments:

8. Rate the overall customer service and timeliness in responding to customer service inquiries, issues and resolutions.
RATING:

Comments:

9. Rate the accuracy and timeliness of the vendor’s billing and/or invoices.
RATING:

Comments:

10. Rate the vendor’s ability to quickly and thoroughly resolve a problem related to the services provided.
RATING:

Comments:

11. Rate the vendor’s flexibility in meeting business requirements.
RATING:

Comments:

12. Rate the likelihood of your company/organization recommending this vendor to others in the future.
RATING:

Comments:

13. With which aspect(s) of this vendor’s services are you most satisfied?

Comments:

14. With which aspect(s) of this vendor’s services are you least satisfied?

Comments:

15. Would you recommend this vendor to your organization again?

Comments:

PART F – GENERAL INFORMATION:

1. During what time period did the vendor provide these services for your organization?

Month/Year:

TO:
Month/Year:

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