redacted_LSJ_ SNOW software licenses_Redacted_1.pdf

This Limited Sources Justification (LSJ) document details a Delivery Order (DO) for the renewal of ServiceNow software licenses and support for the Defense Manpower Data Center (DMDC) and Defense Human Resources Activity (DHRA). The DO is being awarded against the DoD Enterprise Software Initiative (ESI) Blanket Purchase Agreement (BPA) N6600119A0120, with a firm fixed-price structure. The performance period spans 12 months with two 12-month option periods, starting 01 April 2025.

The justification emphasizes the critical need for ServiceNow licenses to support IT Service Delivery, workflow management, and enterprise business processes across DHRA. The software is integral to multiple operational functions including Human Resources onboarding, Customer Service Management, Project Management, and other administrative workflows. The document notes that ServiceNow is the only authorized Enterprise Service Management software solution available through Carahsoft Technology Corporation, which is mandated by DFARS 208.7402 as the exclusive reseller. Market research confirmed no alternative providers exist on the Enterprise Software Initiative (ESI) for these required licenses, making this a sole-source procurement justified under FAR 8.405-6(b) provisions.