REDACTED - JA_Sole Source_HDI- Signed.pdf

HDI Site Re-certification for Global Service Desk – DoDNet

CUI

Limited Sources/Sole Source Rationale For all Requirements under SAT

Upon the basis of the following justification, I, as the Contracting Officer, hereby approve this sole source rationale for the proposed contract action pursuant to the authority cited below as the particular service is essential to the Government's requirements, and market research indicates other companies' products or services do not meet, or cannot be modified to meet, the agency's needs.

1. REQUIRING AGENCY AND CONTRACTING ACTIVITY:

Requiring Agency:

Defense Information Systems Agency (DISA) Defense Enclave Services/Global Service Desk Division (OC/FE/FE3) DISA Head Quarters (HQS) Complex – Ft Meade (Operations Building) 6916 Cooper Avenue, Ft Meade, MD, 20755-7901

Contracting Activity:

DISA/Defense Information Technology Contracting Organization (DITCO/PS61) 6914 Cooper Ave, Ft Meade, MD, 20755-7901

2. Procurement Title: HDI Site Certification for Global Service Desk - DoDNet

Funding Document Number: TBD Purchase Request Number: TBD Contract Number: TBD Task/Delivery Order Number: NA Estimated Value: $45,500.00

3. Regulatory Authority: Federal Acquisition Regulation (FAR) 13.106-1(b)(1). For purchases not exceeding the simplified acquisition threshold. (i)Contracting officers may solicit from one source if the contracting officer determines that the circumstances of the contract action deem only one source reasonably available (e.g., urgency, exclusive licensing agreements, brand-name or industrial mobilization).

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Controlled By: DISA Controlled By: PSD/PS61 CUI Category: PROCURE Distribution/Dissemination Control: FED ONLY POC: disa.meade.psd.list.ps61@mail.mil mailto:disa.meade.psd.list.ps61@mail.mil

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4. Description of Action: DISA’s Defense Enclave Services/Global Service Desk Division (OC/FE/FE3) proposes to procure HDI support center certification for DISA’s Global Service Desk’s (GSD) Department of Defense Network (DoDNET) Desk. The proposed service from the sole source includes a unique and comprehensive IT services support certification that conforms to existing international quality model and the certification is an award that acknowledges a support center’s commitment to excellence, efficiency and service quality based on an industry standard that is recognized worldwide. The certification is based on HDI Support Center Standard, developed by an international standards committee of practitioners and experts from around the world.

The standard is organized to define a support center’s maturity.

There is the only one authorized provider (Informa Tech Holdings, LLC.) for the HDI offering required to include a premier comprehensive professional portfolio of IT service desk delivery consultation training and certification programs for site level and individual position /skillset requirements (See Market Research Report). GSD employees are required to obtain individual role based HDI certifications. HDI’s Support Center Certification and role-based certification training products are only available directly from HDI or its affiliates. HDI is the sole-source provider of all HDI certification, training and consulting offerings delivered in the United States and worldwide. The services has been determined to have only one source available/capable of providing the required service. This will be firm fixed-price for the procurement of HDI Support Center Certification

5. Proposed Sole Source Contractor: Informa Tech Holdings, LLC. (HDI Division) located at 1983 MARCUS AVE, STE 250, NEW HYDE PARK, NY 11042.

6. Market Research: Sole service provider identified as Informa Tech Holdings, LLC.

Research indicates this is the only provider offering a premier comprehensive professional portfolio of IT service desk delivery consultation training and certification programs for site level and individual position or skillset requirements. Informa Tech Holdings’ HDI Support Center Certification and role-based certification training products are only available directly from HDI or its affiliates. HDI is the sole-source provider of all HDI certification, training and consulting offerings delivered in the United States and world

Based on current market research, dated 01 FEB 25 to 03 MAR 25, it has been determined that only the aforementioned service provided by Informa Tech Holdings, LLC., can fully meet the Government’s need.

Based on the justification provided by Chief, Customer Outreach and Customer Support, Global Service Desk; Cheryl Lynch (Contracting Officer’s Representative), a determination has been made to a sole source solicitation Informa Tech Holdings, LLC.

from the only authorized reseller for the above-described requirement.

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REQUIREMENTS CERTIFICATION: I certify that the supporting data under my cognizance, which are included in the sole source rationale, are accurate and complete, to the best of my knowledge and belief.

er’s Representative Global Service Center

(301) 619-0483

CONTRACTING OFFICER APPROVAL: I have reviewed this sole source rationale and find it to be accurate and complete, to the best of my knowledge and belief. This review serves as approval.

ACEVEDO.ALV Digitally signed by

ACEVEDO.ALVIN.1572848783

IN.1572848783 Date: 2025.06.03 12:27:05 -04'00'

Contracting Officer

DISA/DITCO/PS61

a 667-890-0699 mailto:alvin.acevedo3.civ@mail.mil