Attachment 3_Statement of Work_SOW_18Sep2024.pdf

Statement of Work (SOW)

Denver MERS Operation Center

Control Room Consoles, Furniture, and Carpet Upgrade

The Department of Homeland Security (DHS)

FEMA Mobile Emergency Response Support (MERS)

Kai Swafford, COR

18 September 2024

1.0 GENERAL

1. 1 Background

The Federal Emergency Management Agency (FEMA) coordinates the Federal Government's role in all presidentially declared Emergencies and Major Disasters, whether natural or human- caused, including acts of terror. To accomplish this mission FEMA maintains 24-hour situational awareness through the FEMA Watch program. The program provides situational awareness that enables leadership at all levels to make informed decisions whether to activate incident support/management personnel and provides continual monitoring of incidents during activations.

Elements that support the FEMA’s Watch capability, from the National Watch Center (NWC) to the Regional

Watch Center (RWC) and specified Mobile Emergency Response Support (MERS) Operations Center (MOC) functions, fulfill unique responsibilities, operate under distinct authorities, and provide specialized capabilities, and are charged with providing for a common mission, maintaining awareness of potential and occurring incidents, conducting analysis to identify potential threats and determine impacts, notifying appropriate stakeholders of incident activity, and disseminating reports during the initial stages of incidents.

This project will take place at the Denver MOC, collocated with FEMA Region 8. The Denver MOC has three distinct missions: MOC, Regional Watch, and FEMA’s Alternate Operations Center. This refresh is focused on the Regional Watch mission as the MOC functions as the regional 24-hour ‘Watch capability’ for FEMA

Region 8 and the six states in their Area-Of- Responsibility (AOR) – Colorado, Montana, North Dakota, South

Dakota, Utah and Wyoming, as well as the Tribal Nations within those geographic boundaries. The MOC is responsible for maintaining around-the-clock situational awareness; providing timely alert, notification, and decision-making support; the preparation, coordination and dissemination of day-to-day Watch and initial incident reports; and the operational transition of incidents to activated region response elements.

Updating the Control Room Consoles, Furniture, and Carpeting in the MOC is critical to ensuring that FEMA possesses a baseline set of capabilities necessary to perform the mission, that requires 100% capability to provide situational awareness and effectively coordinate federal disaster response operations.

1.2 Scope

The scope of the document is for a refresh the Control Room Consoles, Conference Table, and Carpet, which includes procurement of items and associated materials and supplies; installation, and assembly of new items;

removal of old carpet and furniture from workspaces, and labor services necessary to complete the tasks and requirements defined within this SOW. Specifically, the intent is to upgrade the components in the watch room

(A-256) – located on the main floor of the MOC office building, which is on the Denver Federal Center, specifically 6th Avenue and Kipling St, Lakewood, CO, 80225 (Building 710).

Ample parking will be available on the south side of building 64 or within the fence between buildings 710 and 720

(wide open space) Visitors can go through gate 1 (highlighted in red below) but all deliveries must go through gate 2 (highlighted in purple below)

Directions to this site and parking instructions are as follows:

• Enter through the main Denver Federal entrance at Gate 1 from Kipling

• Security guards will ask for credentials (valid identification) for entry

• Proceed straight on Main Street until you come to a 4-way stop at 7th street

• Turn left and proceed to building 710 on the right side of the street

• Turn right on the third entry towards the main entrance of the building on the SE side

• Enter double doors and go through security with the guards

• Contact the FEMA MOC upon arrival at 303-235-4847 (24/7 line).

2.0 SPECIFIC REQUIREMENTS/TASKS

The Contractor shall provide all materials and labor to complete the tasks outlined in this SOW.

Furniture, Fixtures and Equipment Requirements

The contractor shall provide all furniture components, hardware, and parts necessary for proper use. Contractor shall be responsible for providing, fully assembling, positioning, and installing of Control Room Consoles, Conference Room

Table and Carpeting. All items shall be fully functional prior to acceptance by the Government.

a. All products shall be manufactured as new. Used, reworked, or refurbished products are not acceptable.

b. No items shall be discontinued at the time of order.

c. All products shall meet or exceed all applicable ANSI / BIFMA performance standards denoted in furniture specifications.

d. All items shall have the ability to be configured with commonly available tools. Any special tools required to assemble the product shall be provided at no cost. The contractor is responsible for full assembly and installation.

e. All fabrics shall have a Class-A flame spread rating.

Control Room Consoles:

a. The contractor shall provide eight (8) quantity Control Room Console units.

b. All console units shall have storage for a desktop computer and multiple storage drawers.

c. All console units shall have the capability to hold a minimum of three (3) computer towers, while allowing proper venting and air flow for the computer towers to alleviate heating issues.

d. All console units shall have workstation monitor arm mounts with the capability to support up to four (4) computer monitors, measuring up to 42” in size.

e. All console units shall have a solid surface desktop that is either white or light gray in color.

f. All console units shall have integrated cable management to hide all required power and PC cabling.

g. All console units shall have the ability to raise and lower the entire desk surface, with a motorized feature, for sitting or standing operation. The motorized sit-stand feature shall accommodate the weight of all items on the desk surface, including but not limited to, computer monitors.

h. All console units shall be equipped with task lighting.

i. All console units shall be sturdy and durable, with the capability to hold up to 250lbs of weight.

j. All console units shall be manufactured specifically for 24/7/365 usage in an operation’s center environment. Traditional office furniture is not acceptable.

k. All console units shall have a lower back privacy panel, under the desk surface.

l. The console unit shall not have an upper back paneling that would obstruct or limit visibility for the user when sitting at the console and facing either the back or front TV walls.

1) Reference Attachment 1 – MOC Diagram.

2) Reference Attachment 2 – Photos of MOC; Front TV wall.

(a) IMG_0032; Current TV Displays will be replaced under a separate MOC AV project.

The maximum size anticipated for replacement displays is a video wall measuring 12’L x 5’H.

(b) The configuration proposed by the contractor for the new control room consoles in the

MOC must ensure that the user has full visibility of the wall when in a sitting position.

3) Reference Attachment 2 – Photos of MOC; Back TV wall.

(a) IMG_0037; TV Displays will be replaced under a separate MOC AV project. The replacement displays is a single row of three (3) qty. 75” TVs.

(b) The configuration proposed by the contractor for the new control room consoles in the

MOC must ensure that the user has full visibility of the wall when in a sitting position.

m. The contractor shall remove and dispose of all current control room consoles currently located in the

MOC. utilizing practices that meet current commercial standards and green initiatives. The contractor is not allowed to dispose of the console units using any government waste receptacles or onsite dumpsters.

The contractor is responsible for hauling away all debris.

Conference Table:

The contractor shall provide one (1) Conference table.

a. Conference table must be at least 132 inches long and 50 inches wide and color matched to control room console units.

b. The contractor shall remove and dispose of all current tables currently located in the MOC. utilizing practices that meet current commercial standards and green initiatives. The contractor is not allowed to dispose of the console units using any government waste receptacles or onsite dumpsters. The contractor is responsible for hauling away all debris.

Carpet:

a. The contractor shall remove all current carpeting in the MOC and dispose of utilizing practices that meet current commercial standards and green initiatives. The contractor is not allowed to dispose of the carpet or any trash resulting from the removal of the current carpet using any government waste receptacles or onsite dumpsters. The contractor is responsible for hauling away all debris.

b. The floor in the MOC is a raised floor/flooring.

c. The contractor shall replace current carpeting with new carpet.

d. New carpet shall meet the following minimum requirements:

1) ASTM Class 1 - fire rating, and Contract Grade Class 31 - commercial grade.

2) Grey in color.

3.0 CONTRACTOR PERSONNEL, EQUIPMENT, USE OF PREMISES, WASTE, AND

LOADING DOCK

3.1 CONDUCT AND BEHAVIOR

The Contractor shall ensure that a safe and professional environment is maintained around all

Contractor activities. The spaces in which the work is being performed, may have FEMA staff meetings or other business sessions during the performance of this contract. Contractor personnel shall always maintain an appropriate decorum. The Contractors and his/her personnel shall not create interruptions, noise or offensive situations that may interfere with the FEMA work environment. In the event FEMA receives a complaint regarding the behavior of a

Contractor personnel, the Contractor will be notified. Upon receipt of notification, the Contractor shall promptly remove the Contractor personnel from the premises and take immediate steps to ensure that performance under this contract will not be reduced or interrupted.

3.2 RESTROOMS

All Contractor personnel are to use the designated restrooms within the building. FEMA will advise of the appropriate location for each building.

3.3 SMOKING

H.R. 2118, Prohibit Smoking in Federal Buildings. This order prohibits the smoking of tobacco products prohibits in, and on all:

• Interior GSA-occupied space;

• Exterior GSA-occupied space, including courtyards, garages, loading docks, stairwells, rooftops and balconies;

• Other outdoor areas under GSA control within 25 feet of doorways and building air intake ducts; and

• Government-owned or -leased vehicles assigned to GSA.

• It is the Contractor’s responsibility to inform their personnel of the Agency's no smoking policy.

3.4 WORKFORCE

All Contractor personnel must be fully trained and dressed in clean, standardized company uniforms with a standardized method of identifying personnel. Contractor personnel who are not trained or not in uniform will be asked to leave the premises. Contractor personnel shall be trained in the operation of all safety equipment required for this project.

The Contractor will ensure adequate workforce and equipment commitments. If there are delays in the services because of any shortages, any associated time and material costs will be at the

Contractor’s expense.

Contractor personnel shall not accept gratuity. Contractor personnel shall not perform work other than the tasks outlined in the SOW, without prior approval and authorization from the CO. If the

Contractor performs work outside of the SOW, and without approval and authorization from the

CO, they do so at their own risk, to include non-payment of unauthorized work.

3.5 STAFFING

Work may be conducted simultaneously throughout all of the areas outlined in this SOW.

Contractor personnel and/or supervisors must have an organized approach to properly coordinate activity.

3.6 BUILDING PROTECTION

The Contractor shall not block access to emergency ingress/egress points of building infrastructure hubs with staged and/or stored items. This includes, but is not limited to stairwells, elevators, main corridors, electrical closets, communications closets, and mechanical rooms.

3.5 RESPONSIBILITY

FEMA will not be held liable for, or incur any additional expenses for:

• Time lost completing the paint project due to the lack of proper planning from the Contractor.

• Tardiness of Contractor personnel or equipment at the work site.

• Contractor personnel or equipment shortages, or non-compliance, which effect an on-time completion of the work.

• Any permits that are required for this contract. It will be the Contractor’s responsibility to obtain the proper permit documentation, if applicable, prior to beginning work under this contract.

• Inability to provide personnel that pass the FEMA Security vetting process.

3.6 EQUIPMENT AND STORAGE

The Contractor shall provide all equipment associated with the entire project, operate in a safe manner, and adhere to all OSHA and GSA standards.

The Contractor shall provide and store all equipment and materials required to complete the project. The equipment and materials are required to be kept organized throughout the duration of the project.

3.7 CONTRACTOR USE OF THE PREMISES

During the period of the project, the Contractor will have access to the site, during the following hours only: 6:00 a.m. to 3:00 p.m. MST, Monday through Friday. No on-site work shall be performed outside these hours or on holidays unless otherwise approved by the CO.

The Contractor will need to coordinate with the CO or COR to arrange access to the Denver

Federal Center. The Contractor shall not cause any damage to parking lots, hallways, walls, or any other exterior and interior areas during the performance of this contract.

The Contractor shall be held responsible for any damage caused by the Contractor’s employees and shall repair the damage at the Contractor’s expense.

The parking lot will be available for contractor use and staging during that time period only through coordination with FEMA and all parking is to be by mutual agreement with the building Lesser. All vehicles and materials shall be removed from the parking lot at the end of each workday.

Work in the FEMA Office will require coordination. The contractor shall contact the designated COR to coordinate arrangements upon behalf of the project. Limit use of the premises to the immediate work area will be allowed.

The following are required of the contractor:

• Shall not disturb portions of the Office Complex beyond the immediate work area

• Repair or replace damage to existing site features caused by construction Protect the building during the construction period

• Keep driveways, loading docks, elevators, elevator entrances, and building entrances clear; these areas are not authorized for parking or material storage without permission

• Schedule deliveries to minimize on-site storage of materials and equipment

• Designate a representative to receive building materials; FEMA personnel are not authorized to receive shipments or deliveries upon behalf of a construction contractor

3.8 WASTE MANAGEMENT

DHS, FEMA R8 has established that this project shall generate the least amount of waste possible.

The Contractor shall employ processes which ensure the generation of as little waste as possible and avoid the generation of waste due to over-packaging, error, poor planning/layout, breakage, contamination, damage from weather, etc. Of the inevitable waste that is generated, as many of the waste materials as economically feasible shall be reused, salvaged, or recycled. Waste disposal to a landfill shall be minimized to the greatest extent possible.

The Contractor is responsible for all debris removal related to work being performed under this contract.

3.9 LOADING DOCK

The Contractor shall coordinate deliveries of supplies and materials with CO or COR to avoid conflict with other tenants and other work conditions at the site. The Contractor may use the loading dock, with prior approval from the CO or COR.

4.0 SECURITY

Upon award the Contractor will be sent a FEMA Access Form FF-900-FY-21-100. All Contractor personnel shall complete and sign the form. The form shall be returned via email to the MERS Security Manager no later than fourteen (14) days prior to commencing work.

All Contractor personnel must do the following to commence work:

• Pass the FEMA Security vetting process.

• Be escorted throughout FEMA and federal spaces during performance of this contract.

• Report to Building 710, located on the Denver Federal Center (DFC) and turn in a valid Driver’s

License to receive an Escort Required Badge prior to entering and working in building 710.

If an individual fails to pass the FEMA Security vetting process, it is the responsibility of the Contractor to provide replacement personnel with equal or higher certifications, background, expertise and capabilities to complete the requirements of the SOW. Replacement personnel must be approved by the COR. Under no circumstances will a contractor’s failure to provide or locate personnel that can adequately pass the FEMA Security vetting process, considered an excusable delay.

All work to be complete at the unclassified level, however, work will be accomplished in a secure space. Although no classified work will occur during this project installation period, all rooms (A-256, A-

257, A258) are accredited at the TS/SCI level and adherence to FEMA security measures are required.

• Prior to working on the task order, Contractor personnel will be required to pass appropriate background investigation and obtain a DHS security clearance to enable badging and systems account creation as required. Contractor personnel will be required to sign a DHS FEMA Nondisclosure Agreement (NDA) prior to commencing work as applicable.

• Contractor personnel shall safeguard any sensitive information they encounter.

• The contractor shall provide the designated Contracting Officer Representative (COR) with a list of employees who will need access to the facility no later than 21 days after award. This will ensure all forms are processed in a timely manner.

• All contractor personnel shall comply with the provisions of Department of Homeland Security MD

4300 DHS 4300A Sensitive Systems Attachments | Homeland Security

• All equipment, software, and services must comply with DHS, FEMA IT, and the Office of IT

Security standards.

• Personal communication devices such as cell phones, smart watches, ipads, etc will not be allowed in the

SCIF room. All personal items will be locked in the adjacent corridor outside the SCIF room at arrival to the site and will be returned to each person at the end of each day.

The contractor shall provide a Project Manager who shall be responsible for all Contractor work performed under this SOW. The Project Manager shall be present on site anytime work is being performed and shall be a single https://www.dhs.gov/publication/dhs-4300a-sensitive-systems-handbook point of contact for the Contracting Officer and the COR. The name of the Project Manager, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Project Manager, shall be provided to the

Government as part of the Contractor's proposal. The Project Manager is further designated as Key by the

Government. During any absence of the Project Manager, only one alternate shall have full authority to act for the

Contractor on all matters relating to work performed under this contract. The Project Manager and all designated alternates shall be able to read, write, speak, and understand English. Additionally, the contractor shall not replace the Project Manager without prior approval from the Contracting Officer. A list of names and proof of U.S.

citizenship for contractor personnel supporting this project, shall be required from the awardee/contractor, and submitted to FEMA.

For a waiver to be granted: There must be a compelling reason for using this individual as opposed to a U. S.

citizen; and the waiver must be in the best interest of the Government. Contractors shall identify in their quotes the names and citizenship of all non-U.S. citizens proposed to work under the contract. Any additions or deletions of non-U.S. citizens after contract award shall also be reported to the contracting officer.

5.0 PERIOD OF PERFORMANCE

Full project completion of this project, to include clean up of site, shall take no more than five (5) weeks from date of award to accomplish all tasks and requirements outlined in this SOW.

A separate MOC AV Upgrade project will begin after all tasks for this project have been completed by the contractor and have been fully accepted by FEMA. Delays in this project are not excusable, unless specifically covered in FAR 52.249-

14 Excusable Delays, as they may cause potential financial loss and harm to the Government if this project is not completed on time.

6.0 GOVERNMENT TERMS AND DEFINITIONS

DHS – Department of Homeland Security

FEMA – Federal Emergency Management Agency

DFC – Denver Federal Center

OSHA – Occupational Safety and Health Administration

COR – Contracting Officer's Representative

CO – Contracting Officer

R8 – Region 8

SOW – Statement of Work

B710 – Building 710

GOVERNMENT FURNISHED PROPERTY

The Government will not furnish any resources or property to the Contractor in support of this

7.0 GOVERNMENT ACCEPTANCE PERIOD

7.1 SITE CLEARANCE AND CLEAN UP

Before scheduling the final inspection, the Contractor shall accomplish the following items:

• Contractor shall restore or refinish, to original condition, surfaces that are damaged due to the work of this

• The Contractor shall clear away all debris and excess material accumulated at the site and dispose of it away from premises, maintaining a neat site condition, and.

• On completion of project, Contractor shall remove all tools, equipment and surplus materials and leave the site clean and tidy.

7.2 FINAL INSPECTION

It is the Contractor’s responsibility to report to the CO and COR, when the project and is complete and ready for final inspection.

Upon receipt of request that project is complete FEMA will have five (5) business days to complete the final inspection, and either accept or reject the deliverables. Final inspection will be conducted by the CO, COR, or designated FEMA representative.

The Contractor will be notified via email, that the deliverables have been inspected and either rejected or accepted.

If the deliverables are rejected, FEMA will provide a list of areas or tasks that are deficient and require correction. Upon notification of rejection, the Contractor will have five (5) business days to complete the work requiring correction.

8.0 OTHER TERMS AND CONDITIONS

8.1 INSURANCE REQUIREMENTS

The Contractor shall provide and maintain during the entire performance of this contract, the minimum amounts of insurance outlined in FAR 28.307-2 Liability

28.307-2 Liability. | Acquisition.GOV