R1BK47120701.docx

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 SPECIFICATIONS

To provide voice service Centrex, Centrex like, Analog Business service and other local telecommunications services (DIGITAL SUBSCRIBER LINKS (DSL), DATA, BROADBAND, HIGH SPEED INTERNET ACCESS, CABLE, INTERNET PROTOCOL (IP) TELEPHONY, SESSION INITIATION PROTOCOL (SIP) TRUNKING, HOSTED and/or MANAGED VOICE OVER INTERNET PROTOCOL (VoIP) SERVICES, DATA TRANSFORMATION SYSTEMS (DTS), NEW SOLUTIONS FOR TELECOMMUNICATIONS TECHNOLOGY, LANDLINE, FIBER AND/OR WIRELESS TRANSPORT FOR FIRST MILE-LAST MILE etc.) for Federal Agencies located in the State of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont.

When and where required, proposing service providers will be certified by the appropriate state regulatory agency in order to be considered for award. These agencies include but are not necessarily limited to the following:

Connecticut Department of Public Utility Control Maine Public Utilities Commission Massachusetts Department of Telecommunications and Energy New Hampshire Public Utility Commission Rhode Island Public Utilities Commission Vermont Department of Public Service

The provider(s) that win awards under this solicitation shall furnish all personnel, materials, and services necessary to perform the requirements set forth in this contract. Please note, the nouns “offeror,” “provider,” “contractor,” and “vendor” are used interchangeably in this document to identify the company or companies that are awarded contracts as a result of this solicitation.

B.2 PRICES

Any equipment, material, or service required in the performance of this contract for which a price is not specifically identified by the offeror will be provided at no additional cost to the Government unless otherwise specified in this contract. Prices offered for each service and each option feature that the contactor proposes to offer shall be firm-fixed prices.

*In ATTACHMENT J.1 – PRICE SCHEDULE the monthly recurring column shall reflect the basic service price plus any and all mandated taxes and/or fees to include but not limited to: federal, state or local taxes and fees, ( e.g. EUCL, library fees, E911, access charges, number portability charges, etc..). The offeror may propose one (1) to three (3) rate groups where they provide services today. Proposed prices shall apply to the contract in “rate groups within each state” on a per service basis. No additional charges will apply to the cost of the service, line or option feature after contract award.

ATTACHMENT J.3A – DoD LOCATIONS BY STATE INCLUDING THE NUMBER OF LINES AND THE TYPE OF LINES, ATTACHMENT J.3B – CIVILIAN LOCATIONS BY STATE INCLUDING THE NUMBER OF LINES AND THE TYPE OF LINES and ATTACHMENT J.4 – LOCATIONS lists existing government locations and quantities. Offerors should note that the addresses/quantities noted in the attachments listed in this paragraph are subject to change based on government needs. If the “best price” can be applied statewide, only one rate group is required. The offerors should identify in the Pricing Proposal, the geographic boundaries or the make-up of each proposed rate group by state.

The offeror shall propose fixed price schedules for all specified service types/description and all associated features as shown in ATTACHMENT J.1 – PRICE SCHEDULE. Indicate chargeable and non-chargeable as applicable for features.

NOTE: Awards made as a result of this solicitation will not include any disconnect charges or fees. Disconnects will be made, when ordered, at no cost to the Government.

B.3 SOLICITATION/CONTRACT LINE ITEM NUMBERS

The Contract Line Item Numbers (CLINs) for service types are identification (ID) numbers that identify services and features. The CLINs used and provided in ATTACHMENT J.1 - PRICING SCHEDULES of this solicitation will be used for ordering services and option features by the Government and must be used by the contractor to clearly identify charges on the contractor’s invoices. Although the providers are required to meet minimum capabilities in C.2, they must provide the services and features that are delivered/provided today in the proposed geographic area and are identified in this solicitation.

B.4 LOCATIONS

Customer locations with existing telephone lines for each state and city are depicted in ATTACHMENT J.4 – LOCATIONS and are to be used for evaluation purposes only. The locations with the existing number of telephone lines for each city represent the entire site’s requirements known at this time. Addition of new locations that result in additional telephone lines for any individual city shall be provided at no increase in unit cost to the Government.

B.5 PRICING INFORMATION

Offerors are required to submit pricing information using Attachment J.1 to support the offeror’s total unit contract prices for the base period (3 years) and four (4) one (1) year options. All services and features listed on ATTACHMENT J.1 – PRICE SCHEDULE shall be addressed. Pricing information shall be submitted for each proposed state and rate group. The offeror shall identify each PRICE SCHEDULE by vendor name, state and period of performance. Additional pricing information shall include the following, in accordance with Section L.10.2 of this solicitation:

1. Description of products and services offered.

1. Unit prices of installing each product (if applicable).

1. Monthly recurring prices of individual services.

1. Other Supporting Services applicable to the state/city offered (e.g. ISDN, Voice Mail, BRI & PRI, or cabling services).

1. Other pertinent information to support pricing.

1. Any special promotional pricing or discounts

1. Resold Services Pricing (if applicable)

B.6 PREPARATION OF SECTION B – PRICE SCHEDULE

B.7.1 Price Schedule

Price schedules must be clearly labeled to include contractor name, option period, state and rate group (where needed). Prices submitted for each feature that the contactor proposes to offer, or provided as information for other customers, shall be inclusive of all charges (e.g. fees, and other service charges, etc.) on a one-unit price basis. Any multiple line discounts available and/or offered shall be presented and explained in Volume III, Price Proposal as outlined in Section L.

For valid comparison between proposed prices, insert the lowest monthly recurring and non-recurring unit price (price for one service line). This information is requested for all services. Offerors are instructed to include, all associated fees including, but not limited to, the following, to the associated CLINs in ATTACHMENT J.1 – PRICE SCHEDULE:

Applicable fees Access charges Number portability charges End User Common Line (EUCL) charges

All solicitation Line Item Numbers for reports listed are required reports and shall be delivered in accordance with SECTION F – DELIVERIES OR PERFORMANCE. If there is no charge for reports required indicate N/C. See SECTION F for delivery schedule of required reports. Features will be priced at one price for the entire state.

B.8 PRICE SCHEDULE

Price Schedule should calculate the Total Contract Price per Line Item offered. Prices shall be submitted on a one service line basis. It is the offerors’ responsibility to insure that all figures are representative of the company’s intended price proposal.

B.9 CLARIFICATIONS, EXPLANATION, PRICING INFORMATION, ETC.

Any clarifications, explanations and additional pricing information and/or justifications should be addressed in Volume III, Price Proposal. Any multiple line discounts available and/or offered shall be presented and explained in Volume III, Price Proposal.

R1BK47120701

Regional Local Services Acquisition (RLSA) – Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont

R1BK47120701

Regional Local Services Acquisition (RLSA) – Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont

SECTION C – PAGE 1 of 12

SECTION B – Page 3 of 3

SECTION C - SCOPE

C.1 SCOPE:

To provide voice service Centrex, Centrex like, Analog Business service and other local telecommunications services (DIGITAL SUBSCRIBER LINKS (DSL), DATA, BROADBAND, HIGH SPEED INTERNET ACCESS, CABLE, INTERNET PROTOCOL (IP) TELEPHONY, SESSION INITIATION PROTOCOL (SIP) TRUNKING, HOSTED and/or MANAGED VOICE OVER INTERNET PROTOCOL (VoIP) SERVICES, DATA TRANSFORMATION SYSTEMS (DTS), NEW SOLUTIONS FOR TELECOMMUNICATIONS TECHNOLOGY, LANDLINE, FIBER AND/OR WIRELESS TRANSPORT FOR FIRST MILE-LAST MILE etc.) for Federal Agencies located in the State of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont.

C.1.1 GEOGRAPHIC SCOPE:

The definition and coverage of the Regional Local Services Acquisition, RLSA, are defined in ATTACHMENT J.1 – PRICE SCHEDULE. The Government reserves the right to expand the geographical coverage beyond the coverage area originally identified in this contract (e.g., adding another site outside of the original RLSA coverage area). The impact of such geographical expansion to the contract, within the New England Region, will be negotiated with the contractor on a case to case basis.

C.2. CURRENT SERVICE PLATFORM

The voice service (traditional Time Division Multiplexed, TDM, services) Centrex, Centrex-like, Analog Business services and Digital services offered shall be compatible, and work with existing Government Equipment, and not require the purchase or leasing of new station or end user equipment (Analog or Digital).

The service offered shall utilize advanced technology to provide: Moves, Adds and Changes; the highest level of reliability; uninterrupted 24 hours a day/7 days a week service, except for scheduled downtime; allow for new and expanding services. The following minimum capabilities, functions and features shall be furnished for all analog and digital services proposed.

C.2.1 VOICE SERVICES

The following sections specify functional requirements for voice services. The technology used to provide voice services is not specified by the Government – the Offeror shall set the technical approach to deliver compliant solutions. Offerors are also encouraged to propose capabilities and features in addition to those contained in this RFP.

The Offeror may offer the following types of voice services:

1. Lines include but are not limited to analog, ground start analog, Hosted or Managed Voice over Internet Protocol, Digital ISDN BRI lines, Digital ISDN MP Lines or their functional equivalent utilizing emerging technologies.

2. Access trunks include but are not limited to, analog, T1, T3, SIP Trunks and ISDN Primary Rate Interface (PRI) trunks, or their functional equivalent utilizing emerging technologies.

The Offeror shall provide the following basic capabilities, which are listed in alphabetical order, for a line and a trunk under this contract:

1. ACCESS TO E911, 311 AND 511 SERVICE (WHERE AVAILABLE). Subscribers shall be able to obtain non-emergency service/assistance by dialing 311, 511 (where available). The Offeror shall provide and administer the associated database.

2. ACCESS TO E911 SERVICE. Subscribers shall be able to obtain emergency service/assistance by dialing E911. The Offeror shall provide and administer the associated database. The 311, 511 (where available) and E911 databases shall be available at the time of the initial acceptance of services. The 311, 511 (where available) and E911 databases shall continue to be housed on the Public Switched Network, and the Offeror shall provide daily updates to maintain the accuracy of these databases.

3. BLOCKED EXCHANGES. The Contractor shall provide Blocked Exchanges defined as Blocks exchanges and routes calls to a recorded announcement stating that the call cannot be completed as dialed.

4. CALL DETAIL RECORDS (CDRS). Lines (but not trunks) require the basic capability to prepare CDRs. A CDR record contains characteristics of a telephone call, including the time and duration of the call, the called number, the calling number (when passed through), and the charge. The associated CDR Report is sent to the customer, and the Offeror may charge a fee. The Offeror shall identify the lowest level of call origination possible; i.e., the originating station calling number, authorization code, or trunk as appropriate. The Government considers CDR data to be sensitive information, and the Offeror shall take appropriate safeguards to protect it.

5. CALLER ID. Provides the basic capability of passing the calling number to the terminating station.

6. INTERCEPTS AND RECORDED ANNOUNCEMENTS. The Offeror shall provide commercially available network intercepts to recorded announcements when a call cannot be completed. At a minimum, the following intercepts to recorded announcements shall be supported:

Calls to vacant or disconnected numbers Conference bridge busy Trunk or common equipment failure Misdialed numbers Unauthorized calls Lack of authorization code

7. LINE HUNTING. All subscriber lines within the system shall have access to either a linear or circular hunt groups.

8. OFF-HOOK TIME OUT. The basic capability of a switch/server to detect and react to an off-hook condition over a period of time before reception of dialing information, or after call disconnect.

9. OPERATOR ASSISTANCE. The live or mechanical assistance by the service provider’s operator center.

10. DIRECTORY LISTINGS. At the discretion of the government directory listings shall be made available upon request.

11. OUTGOING TRUNK GROUP ACCESS DENIAL. Allows lower-priority outgoing calls to be blocked during periods of an emergency.

12. LOCAL NUMBER PORTABILITY (LNP) allows the subscriber to retain his or her telephone number after changing service providers or physical location in accordance with the guidelines established by the Number Portability Administration Center (NPAC).

13. RETENTION OF CURRENT TELEPHONE NUMBER. The Offeror shall ensure, to the fullest extent legally and technically possible, that any customers migrating to this contract will have the option of retaining their current telephone number.

14. ISDN BRI LINES AND ISDN MULTIPOINT, or functional equivalent, for digital Voice Service/Video Telecommunications shall be capable of supporting zero, one or two B channels.

15. FOREIGN EXCHANGE SERVICE (FX). This is a capability where a line from one Central Office, C.O, is wired to another C.O. This service allows Agencies to keep the telephone numbers.

C.2.2 SERVICE RELIABILITY AND AUTOMATIC PROCESSOR RELOAD:

The service(s) shall be based on technology that has critical component redundancy as well as automatic system re-initialization to the identical level of service prior to need for reload.

C.2.3 DATA TRANSMISSION SERVICE:

Service shall be made available at speeds of 56 KBPS, 64 KBPS, 128 KBPS (BRI), 1.544 MBPS (PRI). Dedicated Point to Point service shall be available within the States stated in this solicitation. For the purpose of bidding the Offeror should use a quantity of 1 (one) for 56 KBPS, 64 KBPS, 128 KBPS (BRI), and 1.544 MBPS (PRI) and 100 MBPS for High Speed data. Price for each service shall be placed in the Regional Local Services Acquisition (RLSA), ATTACHMENT J.1 – PRICE SCHEDULE. Installation is to be to designated SDP point.

C.2.4. ACCESS RESTRICTION – CLASS OF SERVICE (COS):

The following Access Restrictions/Class of Service shall be assigned on a per line basis (Analog or Digital):

COS 1 - Access to call within the Centrex only and must include E911 (no 800 Ability).

COS 2 - Access to call within the Centrex, must include E911, special NPA/NXX (617-753, 978-796, 781-377, 978-551, 508-233), 800 numbers and DSN (private network), if applicable.

COS 3 - Access to call within the Centrex, must include E911, local only numbers, 800 numbers, special NPA/NXX (617-753, 978-796, 781-377, 978-551, 508-233) and DSN (private network), if applicable.

COS 4 - Access to call within the Centrex, to local numbers, inter and intra/lata tolls and must include E911, and DSN (private network), if applicable. Toll Calls are to mean calls within an Area Code, but outside their local calling area.

COS 5 – Access to call within the Centrex, to local numbers, 800 numbers and inter and intra/lata tolls, international and must include E911, and DSN (private network), if applicable. This includes calls to Puerto Rico and U.S. Virgin Islands and Border countries of Mexico and Canada. Toll Calls are to mean calls within an Area Code, but outside their local calling area.

COS 6 - Access to call within the Centrex, to local numbers, 800 numbers and inter and intra/lata tolls, international and must include E911, international DSN and DSN (private network). This includes calls to Puerto Rico and U.S. Virgin Islands and Border countries of Mexico and Canada

ON BASE - Access to call within the Centrex, must include E911, special NPA/NXX (617-753, 978-796, 781-377, 978-551, 508-233), 800 numbers and DSN (private network).

LOCAL - Access to call within the Centrex, must include E911, local only numbers, special NPA/NXX (617-753, 978-796, 781-377, 978-551, 508-233), 800 numbers and DSN (private network).

CONUS - Access to call within the Centrex, must include E911, local numbers, special NPA/NXX (617-753, 978-796, 781-377, 978-551, 508-233), 800 numbers, calls anywhere in the U.S. & Puerto Rico and DSN (private network).

OCONUS - Access to call within the Centrex, must include E911, local numbers, special NPA/NXX (617-753, 978-796, 781-377, 978-551, 508-233), 800 numbers, calls anywhere in the U.S. & Puerto Rico, International and DSN (private network).

The Offeror shall provide the Government with the capability to block calls, or unblock calls to 900, 976 numbers (Caller Paid), and/or any other numbers used for dial-up services on a per line basis.

C.2.5 OUTGOING AND INCOMING CALLING NAME AND OR NUMBER IDENTIFICATION:

The Outgoing Calling Name and or Number ID shall be blocked or sent to the Toll Call Carrier, Networx carrier, as requested on a per line basis. The Government will designate which lines are to have their Outgoing Caller ID blocked/sent. The Government will provide the actual caller id to display on a per line basis at time of installation.

Incoming Calling Name and or Number ID (“Caller ID”) shall be provided on a per line basis. The Offeror shall provide this as an option on all analog lines, and be included on all ISDN BRI, multi-point and point-to-point. This service will provide Caller ID with or without name. This service does not include display equipment. Equipment will be supplied by the Government.

C.2.6 VOICE MAIL:

Voice Mail service shall be available on a per line basis. Voice mail shall answer on an All Calls, Call Forward Busy, No Answer and/or on a Call Forward Variable basis. No equipment will be purchased to meet this requirement. The Offeror shall provide at a minimum a message storage capacity of 30 minutes, single message storage of at least 2 minutes, and a greeting of at least 1 minute in duration. At a minimum each voice mail box shall have the following capabilities:

Message Save Message Backup (review) Message Fast Forward Message Pause Message Time and Date Delivered Message Erase Message Waiting Indication - Stutter dial tone and/or Visual Indication Adjust Call Forward ring count within an individual box

C.2.6.1 AUTO ATTENDANT -

An automated attendant is a function of a business telephone system that automatically greets callers with a prerecorded message and then routes the call to the proper extension. This is based upon menu options that the caller selects by pressing the appropriate keys on their telephone or by speaking particular words.

C.2.6.2 MESSAGE BOARD –

This box will give a caller a pre-recorded announcement of at least 3 minutes minimum and not take messages from the caller.

C.2.6.3 MULTIPLE USER VOICE MAIL BOX –

The Offeror shall provide a Voice Mail box capable of allowing a Main mail box and seven sub-mail boxes. Each Sub-mail box shall have individual security codes and greetings. The Storage of messages shall be 45 minutes, 2 minute messages, with one minute greetings per sub-mail box at a minimum.

C.2.7 DIRECTORY LISTINGS:

The Offeror shall list Government telephone numbers in the “Blue Pages”, “White Pages” of all phonebooks when designated by a Government order. The charges for each listing shall be placed in the Regional Local Services Acquisition (RLSA), ATTACHMENT J.1 – PRICE SCHEDULE sheet where indicated. The Listings shall be for Local Directories, as well as Directories that are Out Of the Local Area. Out of local area is out of the local City, County, or State that the listed phone number is resident.

C.2.8 INTEGRATED SERVICES DIGITAL NETWORK (ISDN):

Offeror shall provide ISDN BRI (Point-to-Point and Multipoint) and PRI service. BRI line shall consist of 2B+D and provide features as listed in ATTACHMENT J.1 – PRICE SCHEDULE. (See, Regional Local Services Acquisition (RLSA), Attachment J.1 – Price Schedule). PRI shall provide 23B+D, BRI & PRI and be capable of carrying voice, data and video services, and shall be configured according to Industry Standards, ISDN Ordering Codes (IOC), or configured according to equipment manufacturer’s recommendations. The PRI shall have the option of Direct Inward Dial (DID), Direct Outward Dial (DOD) service, or 2-way service. Each PRI will have the option of allowing or disallowing Caller ID.

C.2.9 NUMBERING PLAN:

New numbers installed under this contract shall conform to the North American Numbering Plan. The Offeror shall allow the U.S. Government to reserve a block of numbers, where feasible, for the exclusive use of the U.S. Government. All numbers newly installed under this contract shall be capable of enhanced E911 services.

C.2.10 GRADE OF SERVICE (GOS):

Access to and from local lines, other local exchanges, and Primary Interexchange Carriers (PIC) shall have a GOS of P.01 or better.

C.2.11 LINE FEATURES AND REQUIREMENTS:

At a minimum the Offeror shall provide Call Forwarding-Busy, Ring No Answer (Internal and External), and Variable (Internal and External), Call Hold, Call Pick Up, Call Transfer, Six (6) Way Conferencing, and Line Hunting on all voice lines unless otherwise stated by the government.

C.2.11.1 CUSTOMER ADMINISTRATION TERMINAL SERVICE (CATS):

The Offeror shall provide CATS, where available, for interfacing with Government provided terminals, to permit GSA to administer client agencies’ system(s) changes at no charge to the Government. Administration may include, but is not limited to, reassignment of features, moves, changes, and other actions inherent to the agency without the need for hardware wiring. This service requirement applies to all locations

C.2.12 ELECTRONIC TOLL CALL USAGE DATA:

Monthly usage data must be electronically transmitted utilizing the Secure Standard File Transfer Protocol (SFTP) or in one of the specified formats located in SECTION G.4 - BILLING PROCEDURES.

C.2.13 DIALING PLAN DETAILS:

The Offeror shall provide the ability to dial other numbers within the system using a pre-determined number of digits (see ATTACHMENT J.7 – REGION 1 - DIALING PLAN DETAILS). All calls made by this dialing method shall not generate local charges.

C.2.14 INTERCEPTS:

When a line is disconnected, under this contract, the Offeror shall provide the below options to the Government for the intercept message played to the caller:

Standard Intercept - Play the number back to the caller, then states the number is not in service. This shall be placed on all lines disconnected under this contract.

Customized Intercept - Play the number back to the caller, then states the number has been changed and gives new number.

The Offeror shall provide the Standard Intercept at no charge to the Government.

The Offeror shall provide the Customized Intercepts from 1 (one) month up to 18 (eighteen) months. The number of months to be determined by the Government in the disconnect order. When numbers are purchased by the Government, the Offeror shall allow the Government to remove the number from a Standard Intercept to be re-assigned. Once a Customized Intercept has expired, the Offeror shall place a standard intercept on the line.

C.2.15 DIGITAL SUBSCRIBER LINE (DSL):

DSL Service shall be available in all locations where commercially offered. The one time price shall include the cost of the modem/router and installation.

The Offeror shall provide the option of DSL service on all provided lines under this contract. The Offeror shall price Static and Dynamic DSL service in the Regional Local Services Acquisition (RLSA), ATTACHMENT J.1 – PRICE SCHEDULE.

C.3 ADDITIONAL SERVICE REQUIREMENTS:

C.3.1 STATION MESSAGING DETAIL RECORD (SMDR) INTERFACE:

Offeror shall provide SMDR interface as a minimum standard to the Government- provided call accounting system for all outgoing and incoming traffic.

C.3.2 ELECTRONIC BILLING MEDIA:

Offeror shall provide CLIN based electronic billing media capable of interfacing with the Government-provided TMS (Telecommunications Management System). See SECTION G.4.1.2 – Invoice Preparation.

C.3.3 TRANSMISSION SERVICE:

Voice, Data and Video Transmission Service offerings shall be provided where available. Service requirements may include, but are not limited to the following: DOD/DID trunks, business lines, Centrex, Centrex -like service and related features, DS-0, T-1, and T-3, SIP Trunks, Frame Relay, SONET and ISDN BRI/PRI.

C.4. NUMBER PORTABILITY:

In accordance with the Telecommunications Act of 1996, number portability allows the customers to change its Offeror of local exchange service without changing its phone numbers. True number portability shall be provided and maintained in accordance with FCC, State and Local rules and regulations; and where publicly available. If an Agency requests their current numbers be kept for their use and the number is not already on the Offeror’s system it will be the Offeror’s responsibility to port that number to their system. It will be the Offeror’s responsibility to order, co-ordinate, install, and make a call terminate to the ported number when called from a number outside the system.

C.5. CABLE:

Where possible, the contractor shall use existing cable. Where new horizontal wire and cabling is required, all cable plant shall be not less than minimum acceptable wire classification, i.e. plenum or CAT 5/CAT 6E. Material shall be quoted and provided on an “as required”, per task basis.

C.5.1 PROTECTION FROM VOLTAGE AND CURRENT SPIKES/FLUCTUATIONS:

Equipment installed, to provide reliable service, shall be protected from damage due to voltage or current spikes/fluctuations from any source.

C.5.2 DEMARCATION POINTS FOR SERVICE DELIVERY

The price to install a line ordered under this contract shall be to the Government designated Service Deliver Points (SDP).

C.5.2.1 DEMARCATION POINTS FOR SERVICE(S) DELIVERY VIA HOUSE CABLE / WIRING:

The demarcation point for services (with the exception of proprietary CPE or orders specifying a different demarcation point) is the Network Interface Device (NID). Any other demarcation point for services will be included on the individual service order. This figure presents the different termination points required by the Government.

Central Office

NID

SDP 1

Jack JAJCCCCCK

IDF

PBX

SDP

SDP

Multiplexer

SDP

SDP 1 - Transmission facility is terminated to the Main Distribution Frame (MDF) network interface device (NID). Where there is no NID for new locations, the contractor will supply the NID. The contractor shall clearly label the service with indentifying number (i.e., telephone number, circuit identification) and also provide all equipment to terminate the service to SDP1. The Government will be responsible for all connections from the NID to the customer equipment.

SDP 2 - Any transmission facility (T1, PRI) shall be terminated on a NID or provide one if none exists. The NID is located in the customer’s PBX equipment room. The contractor shall supply all equipment to terminate the service and clearly label the service with telephone numbers or circuit ID’s. The Government is responsible for the connections between the NID and the PBX.

SDP 3 - a T1 type transmission facility which terminates on a NID and includes the multiplexer and connections. The contractor shall supply all equipment to terminate the service and shall clearly label the service with telephone numbers or circuit ID’s. The Government is responsible for the connections between the NID and the PBX.

SDP 4 - Extend transmission facilities to the contractors side of the Intermediate Distribution Frame (IDF)/wire closet and terminate on contractors side of termination block e.g. Krone,66 block,110 etc.. The contractor will supply an IDF where none exists at new locations. The contractor shall supply all equipment to terminate the service and shall clearly label the service with telephone numbers or circuit ID’s. The contractor is responsible for tone, test and tagging the connections points on their side of the IDF. The Government will be responsible for the connections on the customer’s side of the IDF.

C.6 IMPLEMENTATION PLANS:

For this proposal, the contractor shall develop a preliminary milestone schedule that explains the proposed implementation of all service(s). The preliminary schedule shall be generic in nature, but, it must provide the number of lines the contractor can transition in a given timeframe. What the contractor shall be required to transition will depend upon what service the customer has, or needs to be transitioned. The contractor shall provide an implementation plan for each location and agency within five (5) business days of the Government’s notice to proceed.

C.7 REPAIR/MAINTENANCE SERVICES:

The Offeror shall provide preventive (scheduled) maintenance, where required, based on the Offeror’s commercial practices. Preventive maintenance shall not interfere with, disrupt, or degrade services provided to the customer organization during normal Government business hours. The Offeror shall be responsible for responding to, and repairing all reported troubles in accordance with SECTION F.3 – PERFORMANCE STANDARDS FOR INSTALLATIONS, MOVES, CHANGES AND MAINTENANCE SERVICES. The Offeror shall maintain services delivered to their demarcation point at no additional charge to the customer.

C.7.1 TYPES OF REPAIRS REQUIRED

a. Severity I – Emergency – Emergency maintenance calls are for any agency managed by GSA that is completely out of service.

b. Severity II - Mid Level – Mid level maintenance calls occur when GSA’s business is impacted but note completely down.

c. Severity III – Routine – Routine maintenance calls occur when GSA’s business is impacted but not completely down.

C.7.2 REQUEST FOR REPAIR

The Offeror shall provide a toll free number used to report repair problems 24/7. This number must be accessible for all users of the services under this contract.

When requested by the Government, the Offeror shall dispatch a technician along with all parties needed at time of repair, to include the LEC and CLEC or manufacturer, if applicable.

C.7.3 MAINTENANCE

The Offeror shall perform maintenance on all equipment used in support of the services provided under this contract. Maintenance shall be performed in accordance with equipment manufacturer's recommendations.

C.8 FEDERAL EMERGENCY SUPPORT DURING DISASTERS:

The contractor shall support the National Security Emergency Preparedness (NSEP) Plan at locations where the technology exists to do so. If NSEP is currently supportable, the contractor shall describe the processes, procedures, and network capabilities it will employ to provide network facility augmentation and restoration during NSEP events consistent with the National Telecommunications Management Structure (NTMS) and the Telecommunications Service Priority (TSP) System (See NCS-3-1-1 and NCS-3-1-2 manuals) or any subsequent TSP replacement system for providing TSP restoration, TSP provisioning, and TSP level change. When required, the contractor shall provide prioritized service provisioning and restoration to station lines designated as “critical” by the Government. The Government representative or the Regional Emergency Communications Coordinator (RECC) will designate services “critical” on the order. Communications support shall be furnished under PL93288, NSDD97, NSDD145, and other applicable laws. Executive Order 12472 is also applicable to services provisioned.

C.9 SERVICE ORDERING PROCEDURES:

Agency orders for installations, moves, adds and changes (MACs), and disconnect orders for lines and features will be placed by the GSA authorized representative and agency users only through GSA’s Government Designated Representative (GDR) or the Agency Designated Representative (ADR) in accordance with Section G. Agency users ordering directly must have approval from the GSA Contracting Officer to order service for their locations. All service orders will identify order type as routine, priority or emergency.

Order types:

a. Routine Service Orders - shall be accepted by the Contractor during the business operating hours of 7:00 a.m. to 5:00 p.m., Monday through Friday.

b. Priority Service Orders - shall be accepted by the Contractor during the business operating hours of 7:00 a.m. to 5:00 p.m., Monday through Friday. Priority orders shall be worked ahead of pending routine orders placed from the same agency.

c. Emergency Service Orders - Shall be accepted 24 hours a day. Emergency orders shall be worked ahead of all other pending orders regardless of agency or type of order.

C.10 REPORTS REQUIREMENTS:

Contract Management Fee Summary Report – This report will be provided monthly to the GDR’s/ADR’s and will reflect the fees collected on behalf of GSA under the Direct Order/Direct Bill process..

Trouble or Service Outage Credits

The contractor shall propose, provide and implement a mechanism for uniquely identifying service outages. The contractor shall credit the affected customer organization as specified in SECTION H.15. Within three billing cycles after resolution of the service outage, the service outage credit shall be processed through the contractor’s billing system and appear on the invoice.

Station Trouble Report - Station Trouble Reports to be provided as requested for the previous month’s service, for a specific telephone number which will be provided by the Government. This report shall be available electronically and hard copy, in any commercially available application. The contractor shall provide an 800/888 trouble reporting telephone number, which will be available 24 hours per day, 7 days per week. The contractor shall provide the following data:

1. Date the trouble was reported.

2. Time the trouble was reported.

3. Station in trouble.

4. Nature of the trouble.

5. Date the trouble was cleared.

6. Time the trouble was cleared.

Traffic Report – All trunk groups shall be tested for acceptable Grade of Service (GoS) immediately after cutover. The vendor shall provide traffic reports on an ad hoc basis as required by the GDR/ADR. The report shall be available electronically, and hard copy. These reports will typically be for a two week period unless a shorter period is specifically requested. The first report and subsequent reports necessary to ensure P.01 GoS is being met will be at no charge to the Government. Reports requested after the initial P.01 GoS is attained will be chargeable unless P.01 GoS is not being provided. All reports that do not confirm P.01 GoS is being provided will not be chargeable.

System Inventory Reports - The System Inventory Reports to be provided on an as required basis. This report shall be available electronically in Microsoft Excel format. Preferably this report will be first sorted by address and then by station number.

Customer Service Records (CSR)

The CSR is computer printout that details the fixed monthly charges billed by the local telephone company. The CSR lists all circuits and features with associated USOC billing codes.

Call Detail Records (CDR)

This report contains information on outgoing and incoming calls, where available; this includes the calling and dialing numbers, time of day and the duration of call.

Local Usage Detail Report (LUD)

This report includes a complete record of incoming and outgoing calls, where available for a particular phone number.

The CSR and LUD records shall be furnished within 10 (ten) Government business working days after a written request from the Government. The CSR will be furnished in an electronic text file, if requested.

C.11 MANAGEMENT SERVICES:

C.11.1 Organizational Management

The Offeror shall provide an efficient and effective organization capable of managing all resources needed to carry out the requirements of this contract, including:

a. Dedicated Customer Service Representative (DCSR) - The Offeror shall provide a DCSR who shall be available during the normal business hours. DCSR shall be capable of providing service utilization support, planning support, implementation support, and technical assistance for all features and functions of any service available through this contract.

b. Organizational Escalation Hierarchy - The Offeror shall provide names, titles, work, mobile and home telephone numbers of those individuals within the Offeror organization responsible for all services to the COTR for each state within 10 days after award of contract and updated immediately upon any change to the points of contact.

C.11.2 Services Management

The Offeror shall ensure that required services management is provided. Services management shall include provision of required line grade of service, numbering plan management, upgrades, provision of features, diagnostic analysis, access levels, database and software management, quality assurance, inter-operability, North American Numbering Plan (NANP) upgrades and changes, maintenance, Privacy Act requirements, and system control. In addition:

System Integration - The Offeror shall integrate all services with the PSTN, Networx, and other networks, carriers and services. Integration shall be in compliance with accepted industry standards, policies and procedures.

C.12 LOCAL CALLING

Presently, there are two types of Local Calls, On-Net and Off-Net. On-Net calls are defined as calls that originate from an SDP on an Offerors network and terminate to a SDP on the same Offeror’s network. All On-Net calls shall be free of usage charges.

Off-Net calls are defined as calls that originate from an SDP on one Offerors network and terminate to an SDP on a different Offeror’s network. The Offeror shall place this charge in ATTACHMENT J.1 – PRICE SCHEDULE, if applicable.

Local calls that originate on an Offerors network and terminate outside of the Offerors Local Calling Area shall be routed to the Governments long distance carrier using a defined PIC/LPIC.

C.13 TERMINATION CHARGES:

Termination charges or costs shall not be applicable under this contract. The Government may cancel or terminate all or any part of the services during the term of this contract without any monetary charges. The Government may without limitations and at anytime discontinue or terminate, services, lines, features and/or functions at no cost or charge to the Government.

In the event that the resulting contract is terminated prior to the expiration of the initial term of contract for the convenience of the Government, the contract termination charges shall be negotiated in accordance with Part 49 of the Federal Acquisition Regulation in effect.

C.14 ACCESSIBILITY TO THE HANDICAPPED

Section 508 is the statutory section of the Rehabilitation Act of 1973 that requires federally procured Electronic Information Technology (EIT) to provide disabled federal employees with access to and use of information that is comparable to information provided to non-disabled federal employees (EIT is defined in FAR 2.101). Section 508 also requires federal Agencies to provide disabled public citizens with access to and use of information that is comparable to information provided to non-disabled public citizens. See www.section508.gov for additional information.

The Access Board, an independent federal Agency, establishes the standards that federally procured EIT products and services are required to meet. These consist of Technical Standards (Section 508, Subpart B), Functional Performance Criteria (Section 508, Subpart C), and Information, Documentation, and Support (Section 508, Subpart D).

Agencies may accept EIT that uses designs and/or technologies that do not meet applicable Technical Standards of Subpart B but do provide disabled federal employees or citizens with equivalent or greater access to information. This is referred to as “equivalent facilitation” and vendors offering equivalent facilitation will be considered along with those that strictly meet the Technical Standards of Subpart B.

C.15 TELECOMMUNICATION STANDARDS

The Offeror shall provide all its telecommunication services under this contract in strict adherence to all and the most recent commercial telecommunication standards published by all of the following organizations: BISCI, ANSI, EIA/TIA, NFPA, IETF, NIUF, ATMF, ITU/TSS, BELLCORE, and IEEE. Where any standards conflict or if there are more than one standard, the Offeror shall seek the Contracting Officer's decision as to the standard it shall adhere to under this contract.

SECTION G – PAGE 1 OF 17

SECTION C - Page 3 of 12

SECTION D - PACKAGING AND MARKING

(When or if applicable.)

D.1 Initial Packing, Marking, and Storage of Equipment

All initial packing, marking and storage incidental to shipping of equipment to be acquired under this contract shall be made at the contractor’s expense. Supervision of packing and unpacking of initially acquired equipment shall be furnished by the contractor. Such packing, marking, and storage costs shall not be billed to the Government.

D.2 Subsequent Packing, Marking, and Storage of Equipment

The subsequent packing, marking and storage of all equipment covered by this contract shall be the responsibility of the contractor only if the transportation of such equipment is within the same building or campus. The contractor shall not bill such packing, marking and storage of equipment as a separate item.

D.3 552.211-75 Preservation, Packaging, and Packing (FEB 1996)

Unless otherwise specified, all items shall be preserved, packaged, and packed in accordance with normal commercial practices, as defined in the applicable commodity specification. Packaging and packing shall comply with the requirements of the Uniform Freight classification and the National Motor Freight Classification (issue in effect at time of shipment) and each shipping container of each item in a shipment shall be of uniform size and content, except for residual quantities. Where special or unusual packing is specified in an order, but not specifically provided for by the contract, such packing details must be the subject of an agreement independently arrived at between the ordering agency and the contractor.

SECTION D – Page 1 of 1

SECTION E - INSPECTION AND ACCEPTANCE

E.1 Clauses Incorporated by Reference (52.252-2)(FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at: www.acquisition.gov.

(1) Inspection of Services - Fixed Price (52.246-4)(AUG 1996)

(2) Responsibility for Supplies - (52.246-16)(APR 1984)

E.2 Testing

(1) Testing means that part of inspection that determines the properties or elements, including functional operation of services/supplies or their components, by the application of established industry standards and procedures scientific principles and procedures. The contractor shall, using the nomenclature provided, classify, conduct and provide the Government with information resulting from all functional, performance, and interoperability tests as they occur. Failure to meet the requirements of any portion of a test shall be deemed a failure of the entire test.

(2) The Contractor shall furnish the COR a Functional Test Certification no later than 5 calendar days after the cutover. Any outstanding exceptions or discrepancies shall be identified. Plans for resolution of the exceptions or discrepancies and the completion date for implementation of those plans shall be included in the Certification. The Certification shall state that all system tests were completed according to established industry standards and that the system is operational. Within 24 hours, each system Test Certification shall be signed and dated by the Contractor’s Project Manager.

E.3 Standards and Guidelines

The Contractor shall inspect all services and equipment, as well as test all equipment to assure that the standards, regulations, and guidelines addressed in Section C are met.

E.4 Payment

No payments will be made by the Government to the contractor for any services performed by the contractor in support of this contract, until the services performed have been accepted, irrespective of the Government’s beneficial use of partially complete or partially operational equipment and/or service, irrespective of the length of time of said beneficial use pending acceptance, and irrespective of the substantiality of the contractor’s performance. The parties hereby agree that the beneficial use of equipment and/or services before the effective date of the Government’s acceptance is purely incidental to such testing and that no sums are due to the contractor.

E.5 QUALITY ASSURANCE SYSTEM

The offeror shall provide and maintain a commercially viable quality assurance system. As part of the offeror's quality assurance system, the offeror shall prepare, maintain, and furnish a commercial Quality Assurance Surveillance Plan (QASP), as part of Volume II Business Proposal. The QASP shall set forth the offeror’s inspection, testing, controls, and other quality assurance activities essential to ensuring the integrity, conformance to contract requirements, and timely delivery of services and supplies under contract. The offeror shall make available to the Government, upon demand, copies of the offeror's records of its inspection and testing work.

SECTION E – Page 2 of 2

SECTION F - DELIVERIES OR PERFORMANCE

F.1 CLAUSES INCORPORATED BY REFERENCE (FAR 52.252-2)(FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this e-mail address): www.acquisition.gov.

1. Stop-Work Order (FAR 52.242-15)(AUG 1989)

2. F.O.B. Destination (FAR 52.247-34)(NOV 1991)

F.2 SYSTEMS DELIVERABLES

The Government requires delivery to be made according to the following schedule:

Required Delivery Schedule

2. Station Trouble Reports C.10 To be provided on an as required basis.

5. Customer Service Records C.10 To be provided on an as required basis.

(CSR)

6. Call Detail Record (CDR) C.10 To be provided on an as required basis.

F.3 PERFORMANCE STANDARDS FOR INSTALLATIONS, MOVES, CHANGES, AND MAINTENANCE SERVICES

The Government requires the following performance standards for installations, moves and changes, and maintenance services under this contract. Service interval is calculated in work days from the date the order is provided by the government.

F.3.1 SERVICE INSTALLATIONS

Installation/Move of Analog

Routine 10 lines or less Priority 10 lines or less 5 Business Days 3 Business Days See Allowance Compensation Paragraph H. 15 – Credit and Consideration for Failure to Provide Service or Meet Contract Requirements

Routine 11 lines or more Priority 11 lines or more Negotiable Negotiable See Allowance Compensation Paragraph H. 15 – Credit and Consideration for Failure to Provide Service or Meet Contract Requirements

Installation/Move of Analog (loops)

Routine 10 lines or less

10 Business Days or less 7 Business Days or less See Allowance Compensation Paragraph H. 15 – Credit and Consideration for Failure to Provide Service or Meet Contract Requirements

Routine 11 lines or more

Negotiable

See Allowance Compensation Paragraph H. 15 – Credit and Consideration for Failure to Provide Service or Meet Contract Requirements

Installation/Move of ISDN

Routine 10 lines or less

7 Business Days 5 Business Days See Allowance Compensation Paragraph H. 15 – Credit and Consideration for Failure to Provide Service or Meet Contract Requirements

Routine 11 lines or more Priority 11 lines or more Negotiable

See Allowance Compensation Paragraph H. 15 – Credit and Consideration for Failure to Provide Service or Meet Contract Requirements

Installation of PRI/T1

Routine 1 to 5 Priority 1 to 5 30 Business Days 20 Business Days or less See Allowance Compensation Paragraph H. 15 – Credit and Consideration for Failure to Provide Service or Meet Contract Requirements

Routine or Priority 5 or more

F.3.2 TROUBLES AND REPAIRS

Severity I – Emergency Emergency maintenance calls are for any agency managed by GSA that is completely out of service, shall be restored within 4 business hours.

See Allowance Compensation Paragraph H. 15 – Credit and Consideration for Failure…