ATTACHMENT J.2 - Reqts for Telephone Svc Platform for DoD Locations.doc

R1BK47120701

Regional Local Services Acquisition (RLSA) – Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont

ATTACHMENT J.2

REQUIREMENTS FOR TELEPHONE SERVICE PLATFORM

FOR DEPARTMENT OF DEFENSE LOCATIONS

The existing number plan shall be retained as it is today. No number changes will be permitted without approval from the COR to implement the proposed solution. Additional dialing plan details can be found in Attachment J.9.

Digital tie trunk connections (partially PRI) are required for access to DSN, NETWORX, and DMATS local calling from the following locations at the specified levels:

1. Defense Contract Audit Agency, Lowell, MA *

23 voice chan.

2. Joint Personal Property Shipping Office, Chelmsford, MA *

24 voice chan.

3. Army National Guard HQ, Milford, MA **

48 voice chan.

4. MITRE Corp *

48 voice chan.

* connected to Hanscom AFB

** connected to Natick

System interface for local calls, NETWORX, DSN CONUS/OCONUS with precedence dialing capability at the centralized attendants stations (Hanscom AFB) at the following levels at cutover:

1. Local access facilities (including commercial OCONUS) 1,200 DSOs

2. NETWORX

264 DS0s

3. DSN

240 DS0s

The system shall be maintained at a P02 (block 2% of calls) grade of service (virtual non blocking) at all stations for access within the system, and for access to the public switched local calling network. Analog station lines shall be designed to carry 6 CCS, and ISDN BRI 12 CCS.

Incoming Call Identification (ICLID) is required to be passed for all calls where service is available.

All stations shall be able to dial 911 and be connected to the proper E911 Primary Service Answering Point (PSAP) with the associated caller identification. Calls from Hanscom AFB will be routed to the Hanscom PSAP, and all others will be routed to the appropriate municipality unless otherwise directed.

The telephone service shall be compatible with any existing analog, digital or IP service equipment including, but not limited to: Tone Commander 6210, 6220, AT&T 958 Lucent/AT&T ISDN 7506, 8510T, 8520, 8503, ES5710, and Nortel EBS (DMS 100’s only). This assumes that all-existing telephone sets and electronic key systems (EKTS) shall remain in place.

Line coding shall be provided and adhere to industry standards for the switching service.

ISDN BRI must be available to support point-to-point and Multi-Point with CSV and CSD.

The service, including all hardware and software, must be maintained and upgraded in accordance with industry and manufacturer specifications and standards. As part of the baseline service, contractor shall provide modifications to switching platform mandated by industry changes and/or manufacturer’s requirements.

The following are the required system/station, ISDN, and attendant features. These lists are not intended to be all inclusive:

Standard system and station features:

* Account Codes

* Automatic Call Back

* Authorization Codes

* Access to Common Control Switching Arrangements

* Access to EPSCS

* Access to Electronic Tandem Switching

* Automatic Redial

* Access to Loudspeaker or Radio Paging

* Automatic Route Selection - Deluxe

* TOD Routing

* Expensive Route Warning

* Facilities Restriction Levels

* Traveling Class Marks

* Access to Defense Switched Network (DSN)

* Call Forwarding - Busy, Do Not Answer, Variable

* Call Hold

* Call Pickup

* Call Waiting - Originating or Terminating

* Centralized Attendant Service – Call Center Services

* Call Park

* Class of Services

* Code Restrictions

* Deluxe Queuing

* Dial Call Waiting Originating

* DID/DOD

* Directed Call Pick Up

* Distinctive Ringing

* Flexible Station Numbering

* Hunting (circular, terminal and sequential)

* Incoming Caller ID

* Outgoing Caller ID

* Intercept - General Announcement

* Intercom

* Line Treatments

* Unrestricted

* Partially Restricted (from either making or receiving outside calls)

* Restricted

* Line Lockout w/warning 25 seconds

* Line Manipulation software

* Multiple Access Codes

* Music on Hold

* On/Off Hook Queuing for Outgoing Trunks

* Priority Queuing

* Redirected Incoming Call Service

* Reminder Ring

* Ring-back Queuing

* SMDR - to premise

* Speed Calling - 50 Number List (Shared & Individual)

* Second Dial Tone

* Six Way Calling

* Stutter Tone & Visual Message w/ Light – Station Indication

* Tandem Tie Line Dialing

* Toll Diversion

* Touch Tone

* Trunk Answer Any Station

* Six Way Calling

* Uniform Call Distribution

* Uniform Numbering

* Voice Mail Access

The following features are required on ISDN circuit lines: National and Custom configurations

* Multiple Directory Number Buttons

* Shared Call Appearances

* Multiple Call Appearances ( a maximum of 3 per line)

* Intercom

* Bridging

* Key System Coverage

* Two Digit Intercom Dialing

* Time/Date Display

* Delayed and Abbreviated Ringing

* Hold and Shared Call Appearance Display

* Intercom Alerting

* Intra-switch ICLID

* Audible or Visual Message Waiting Indicator

* Originating or Initiated Priority Calling

* Priority Calling - Incoming Only

* Inspect

* Display for Ringing Call Appearances Only

* Drop

* Manual Exclusion

* Outgoing Called Line ID for Terminal

* Terminal Management

* Custom Redirect Service

The following are required Attendant features:

* Attendant Call Transfer

* Attendant Camp On

* Auto Call Distribution and Reports (Peg counts)

* Dial Through

* Multiple Position Hunt

* Selective Control of Facilities

* Trunk Group Busy

* Attendant Conference (6 way) - one per console

ATTACHMENT J.2 – REQUIREMENTS FOR TELEPHONE SERVICE PLATFORM FOR DoD LOCATIONS