Questions - Answers - revised 3.31.2021.xls

XLS spreadsheet 59 KB Posted Mar 4, 2021

Attached to: Driver's License Testing System
Solicitation number: 81DMV-S1466
Issued by: Clark County, Nevada

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Written by GovTribe AI · Apr 2, 2024

This document contains questions and answers regarding a Request for Proposal (RFP) issued by the Nevada Department of Motor Vehicles (DMV) for a Driver's License Testing System. The RFP seeks a vendor to provide a web-based driver knowledge testing program, including equipment such as 114 testing stations, 18 examiner consoles, and 18 spare units. The vendor must provide all necessary equipment, including printers, and maintain a database of test questions and audio recordings. The system must support multiple test types, languages, and accessibility options. Vendors were asked to submit proposals by April 30, 2021, with a program start date of July 1, 2022.

The RFP provides detailed technical and functional requirements, including system architecture, security, and reporting. Pricing should be submitted using the provided cost matrix, and the vendor's project management team must be located in Carson City, Nevada, during the duration of the project. The DMV will provide the initial bank of test questions and answers, and the vendor must include audio recordings in their proposed solution.

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Other files

File	Type	Posted
Letter of Intent to Award - Intellectual Technology Inc.docx	DOCX document	Mar 4, 2021
Quote Instructions.pdf	PDF	Mar 4, 2021
81DMV-S1466 - Drivers License Testing System - Final.docx	DOCX document	Mar 4, 2021
Questions - Answers 3.23.2021.xls	XLS spreadsheet	Mar 4, 2021

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Bid Q&A for Export Report

	Bid Q&A
	QUESTION_NBR	CREATED_BY	QUESTION_SUBJECT	QUESTION_TEXT	ANSWER_TEXT
	1	CLITCHIN@ITI4DMV.COM	1 Project Overview / Bullet item #2. Page 4	Could the State provide some insight into the Drive School process? Specifically, location amounts, and how this can be incorporated into the cost proposal?	The NV DMV licenses drive schools, they provide a training for NV citizens to learn to drive. The training assists the citizens in preparing for taking the NV DMV written and road skills test. Currently, there are approximately 140 drive schools on record. The cost proposal should reflect the amount of drive schools on record, as stated in section 1.
	2	CLITCHIN@ITI4DMV.COM	4.24.2.1. Page 43	Is the State open to proposals that use tablets or other mobile devices as alternatives to the laptops specified?	Section 4.24.2.1 is for future options within the NV DMV. The NV DMV is open to other devices if the vendor provides their own WIFi, if so, this needs to be reflected in the response and cost proposal.
	3	CLITCHIN@ITI4DMV.COM	3.3.1.21.C. Page 16	Is the State open to proposals that would leverage the State?s existing identity management tools (Active Directory, for instance) as a mechanism for user access and 2-Factor authentication services?	The NV DMV requires mult-factor authentication for all initial logins and as mentioned in section 4.19 all vendor systems will be in a separate domain. The NV DMV would like the vendor to provide their own directory services.
	4	IDEMIA	Requesting Bid Extension to April 30 2021	So that Vendors can provide a complete and thoughtful response to this RFP, we request an extension to April 30, 2021.	The NV DMV can not provide an extension.
	5	IDEMIA	Program Start Date	Is the Program start date of 7/1/2022 accurate? And not 7/1/2021?	Our current contract expires on 6/30/2022, the program start date would be effective 7/1/2022.
	6	IDEMIA	Driving Schools and third-party Proctors	How many Driving Schools and third-party Proctors will be expected to utilize the testing system?	The NV DMV has approximately 140 drive schools on record.
	7	IDEMIA	2.3.2 Statewide these machines process an average of 17,500 tests per month.	Can the state please provide the annual number of Road Skills Tests?	The NV DMV processes 13,286 road skills test per calendar year.
	8	IDEMIA	3 System Requirements (Sections 3.1, 3.2, 3.3, 3.4, 3.5)	Please confirm that Section 3. System Requirements does not require a vendor response for this RFP submission and is an informational only section. There are no instructions within the RFP to add this section to any of the parts (Part IA, IB, II or III).	As stated in section 3.1 the vendor must explain in sufficient detail how they will satisfy the system requirements.
	9	IDEMIA	3.2.7 The State shall procure licenses for all base components and third-party equipment (operating	We assume this RFP is seeking a Vendor Hosted Cloud-Based Environment. If Vendor Hosted Cloud-Based, the provided solution will include all licenses (operating systems, databases, etc.) required for the hosting environment. Please confirm that this will meet the requirements in Section 3.2.7.	As part of the vendor response, please include as part of your cost proposal if the provided solution includes all licenses for the hosting environment.
	10	IDEMIA	4.7.1 Maintain a database of test questions and tests for the system, validated by the State and det	Will the State provide the initial Item Bank of Questions, Answers, and Custom Messages? If Yes, Will the State provide the existing Audio recordings and in which format?	The NV DMV will provide the bank of questions and answers. The proposed solution shall include audio recordings provided by the vendor.
	11	IDEMIA	4.7.1 Maintain a database of test questions and tests for the system, validated by the State and det	What is the Total Number of Questions from all Knowledge Test Types?	Reference section 4.13.8 for number of test with the types.
	12	IDEMIA	4.7.5 Provide a ?hearing impaired? (sign language) and oral test options at each testing station.	Which knowledge test types will require American Sign Language video recordings?	All knowledge test types referenced in section 4.13.8 would require the American Sign Language video recordings.
	13	IDEMIA	4.8.7 Use a digitized human voice application required for all oral tests, in English and Spanish.	We assume that digitalized human voice refers to real audio recordings of professional human translators, please confirm.	Yes that is correct.
	14	IDEMIA	4.8.11 Provide capability to generate unique per individual printed tests, corresponding score sheet	Does the Vendor need to provide printers for each Examiner Station, or will the State use the existing in-office printers on the DMV network?	As stated in "Examiner Station Requirements" the stations must be equipped with a printer.
	15	IDEMIA	4.8.11 Provide capability to generate unique per individual printed tests, corresponding score sheet	If the Vendor is required to provide the printers, does the Vendor need to also supply consumables such as ink, paper, etc., and if so what are the quantities?	The NV DMV is requesting the vendor to provide printers as stated in section 4.8.11. The vendor shall include as part of the cost proposal for the consumables such as ink, paper, etc. The NV DMV completes approximately 17,500 knowledge tests per year.
	16	IDEMIA	4.12.8 All electrical connections between sub-assemblies, control panels, etc., will be made via rem	Would a locking cable which securely attaches the Test Station to the Testing Desk utilizing a lock/key, suffice to address the State?s security requirement of a built-in locking cabinet?	As stated in section 4.12.8 the requirement states a locking cabinet, a cable with a lock/key would not suffice.
	17	IDEMIA	4.24.2 Option #2: Drive Examiner Testing Program (4.24.2.1)	We assume that Mobile Tablets equipped with a built-in GPS and Docking Station meet the requirements for Skills Testing Mobile Device Hardware, please confirm.	As stated in section 4.24 these are options the NV DMV would like to consider, the proposed vendor is encouraged to provide details and proper costs.
	18	IDEMIA	4.24.2 Option #2: Drive Examiner Testing Program (4.24.2.5)	Does the State use the AAMVA Standard CDL Skill Testing Forms?	Yes that is correct. Reference the table in section 4.13.8.
	19	IDEMIA	4.24.2 Option #2: Drive Examiner Testing Program (4.24.2.5)	How many non-CDL skills test forms does the State currently use?	As stated in section 4.13.8 in the Non-Commercial there are five tests.
	20	IDEMIA	5.5 Vendor Staff Resumes	Please confirm the correct reference for Key Personnel is 12.3.19 and not 13.3.19?	Correct. 12.3.19
	21	IDEMIA	Sections 5.6, 5.7, 5.8,. 5.9, 5.10, 5.11, 5.12, 5.13	Please confirm that these sections do not require a vendor response for this submission and are references to sections that should be in the Program Management Plan. This RFP does not contain instructions to add these sections to any of the parts (Part IA, IB, II or III).	This section does require a response. How the vendor responds will be up to them.
	22	IDEMIA	10.2.2.6 Section VI ? Company Background and References	Please confirm that Company Background and References is Section 5 and not Section 3 as designated in the RFP instructions.	It is Section 5.
	23	IDEMIA	10.3 PART IB ? CONFIDENTIAL TECHNICAL PROPOSAL	Does the state require a redacted Technical Proposal within Part IB, or just a document with a cross reference to the confidential technical information?	The State does not require this but Part IB should be submitted if there is confidential/proprietary information. Separate from Part 1A.
	24	IDEMIA	10.4.1 Vendors shall submit pricing information on the Items Tab of their Quote in NevadaEPro.	Please confirm that vendors are to use Attachment I - Project Costs and upload it to the Attachments tab (within Part II-Cost Proposal) in the portal and not to use the Items tab to submit Pricing as stated in 10.4.1.	Vendors are to use the cost sheets as provided in Attachment I and upload as Part II - Cost.
	25	APPLUSTECH	4.1.3 - Five (5) Page Limit	Does the five (5) page limit per task only apply to Sections 4.5 through 4.25? Is a task defined as a major section header such as Section 4.5 Service Requirements, or each of its subtasks such as 4.5.1, 4.5.2, etc.?	As stated in section 4.1 the five page limit is applicable to the scope of work only, which does not include appendices, samples, and/or exhibits. Section 4.5 would not apply to the five page limit.
	26	APPLUSTECH	Section VI - Company Background and References	Vendors shall place their written response(s) to Section 3, Company Background and References in bold/italics immediately following the applicable RFP question, statement and/or section. This section shall also include the requested information in Section 5.2, Subcontractor Information, if applicable.
Is ?Section 3? a typo in these instructions? ?Company Background and References? is RFP Section 5. Would the State please clarify specifically what the proposer is to include in Section VI of their response? Does DMV mean vendors should respond to each of the Subsections in Section 5 (Sections 5.1 through 5.12)? Followed by written responses to Sections 5.2.1 through 5.2.9.1 for any subcontractors?	Company background is in section 5.
	27	APPLUSTECH	1 - Project Overview	The overview and subsequent RFP requirements indicate that DMV would like to establish a web-based driver knowledge testing program, however, there are several requirements that appear to contradict this and speak more to an outdated non-web-based architecture (e.g. localized client/server). These include:

?4.9.12 The system should be able to store the test and function independently of any web-based application. Download updates tests nightly or weekly and have them pushed when there are changes.?

?4.21.5.4 Software installation; training will enable management to modify, recover, backup, and update the system, including documentation and methodology used to do so. Instructions must be provided in Microsoft Word;?

Regarding 4.9.12, because the system is entirely web-based, any updates to the system, including tests, are updated in real-time and immediately available. Regarding 4.21.5.4, there?s no software installation required, only the need for a compliant web-browser resident on the target computer. In addition, and as a result of utilizing a fully redundant cloud architecture, proposer?s system performs backups in real-time as well as switches from the primary environment to the backup environment in the event of a failure to ensure the highest level of system uptime and availability.	As part of the vendor response, when answering the requirements please specify how your vendor system will comply or other recommendations for advanced technologies.
	28	IDEMIA	10.4.4 If needed, vendors shall provide one (1) PDF Cost Proposal file that includes the foll	Please confirm that the Excel spreadsheet (Attachment I) is to be submitted in PDF format within Part II-Cost Proposal.	Yes as stated in section 10.4.4 it must be provided in PDF format.
	29	IDEMIA	12.3.4.1 The contractor shall be required to have its project management located in Carson City for	Is this a full time onsite presence in Carson City?	As stated in section 12.3.4.1 the NV DMV prefers onsite presence during the duration of the project, and is willing to work with the vendor for other remote options.
	30	IDEMIA	12.3.4.1 The contractor shall be required to have its project management located in Carson City for	Can there be a combination of remote and onsite project management by the contractor?	The NV DMV is willing to work with the vendor in regards to this request.
	31	APPLUSTECH	4.5.2 - Vendor Provided Equipment	Will DMV confirm that all of the vendor supplied equipment must be new so all vendors are on equal footing?	As stated in section 4.5.2 the NV DMV requires all new equipment.
	32	APPLUSTECH	4.6.1 - Station Locations	Understanding that the required solution is 100% web-based and capable of operating in a browser, does DMV require the vendor to provide dedicated Examiner Stations? More specifically, the proposed solution could be offered to DMV more cost effectively, if for example, existing DMV computers were used to operate the Examiner functionality and proposer offered DMV unlimited licenses to utilize the functionality. This does seem to be what is being requested, however, proposer is unclear whether they would need to include the costs for physical hardware (e.g. computers, printers, desks, chairs, etc.) associated to the 18 Examiner Stations in such a scenario. The answer to this question may also impact the RFP language between 4.8.10 and 4.8.11 wherein it requires that Examiner Stations be equipped with a printer.	As stated in section 4.8.11 and 4.9.14 the NV DMV is requesting dedicated examiner stations. The proposed vendor can include as part of the response to the requirements and cost proposal to provide an alternative solution. As stated in section 4.5.2, the vendor must provide all necessary equipment.
	33	APPLUSTECH	4.12 - Station Furnishings	With respect to the vendor supplied workstation:

- Will DMV confirm that the supplied workstation must be new?

- Will DMV expand upon or further clarify the requirement that the workstation be portable? Based upon the requirements, and what appears to be in use today, it would seem difficult for a single person to pick-up a workstation and relocate it to another office site.

- Do power outlets and network jacks exist at the existing workstation locations or will they need to be installed? If installed, is this work completed by the vendor or DMV?	As stated in section 4.5.2 the vendor must provide all new test stations. The portable stations requirement refers to allowing them to be moved from one site to another, for example if a site closes or is relocated.
	34	APPLUSTECH	4.16.8 and 4.19 - Master System, Master Station, and Examiner Consoles	Will DMV further explain what the references to Master Station and Master System mean? What is the difference between a Master Station and an Examiner Console?	Master Station refers to the vendor's server and Master System refers to the client. Examiner Console is the current client.
	35	APPLUSTECH	4.24.2.1 - 63 Road Skills Laptop Units with Docking Stations	May the vendor propose tablets in lieu of laptops?	As stated in section 4.24 these are options the NV DMV would like to consider, the proposed vendor is encouraged to provide details and proper costs.
	36	APPLUSTECH	5.6.6, 12.3.4.1, and 12.3.10 - Staff Location	RFP item 5.6.6 requires the proposer to provide information about whether their staff will be located onsite in Carson City or located remotely, wherein the requirements of 12.3.4.1 and 12.3.10 indicates the contractor shall have their project management located in Carson City, and that the design, development and testing activities shall occur in Carson City. Will the State clarify whether the contractor is allowed to perform these activities remotely, excluding any onsite meetings associated with things like requirements gathering for example? If contractor is required to have any and/or all of the aforementioned staff in Carson City, will the State further clarify the requirements including duration and specific staff? For example, if the project manager needs to be located in Carson City is that exclusive of the project implementation period or is it the duration of the contract?	As stated in section 12.3.4.1 the NV DMV prefers onsite presence during the duration of the project, and is willing to work with the vendor for other remote options.
	37	APPLUSTECH	12.3.11.1 - 12.3.11 - Source Code Ownership	The requirement reads as if the State requires irrevocable use of the license provided by the proposer in perpetuity. Will the State clarify the license(s) provided by the proposer are only valid for the term of the contract and any resulting extensions?	Yes valid for the term of the contract.
	38	APPLUSTECH	12.3.11 and 12.3.14 - Source Code Ownership	Will the State confirm and/or otherwise clarify that the references to supplying source code within the requirements of 12.3.11 and 12.3.14 are only applicable if the State elects to require the contractor to establish an escrow account as described in 12.3.12?	Yes correct.
	39	APPLUSTECH	Attachment I - Project Costs (Cost Matrix Schedule)	Is Excel row 26, Examiner Consoles (18) a duplication or is the State looking for pricing for two (2) different types of consoles? Attachment L indicated that the spares for Examiner and Testing Stations are interchangeable so proposer seeks to clarify what is expected for row 26 and/or how it is different than the Examiner Consoles (18) in Excel row 25.	As indicated in section 1, first bullet the vendor shall provide equipment for 114 testing stations, 18 examiner consoles, and an additional 18 no cost spare's (reference Attachment L).
	40	IDEMIA	12.3.4.1 The contractor shall be required to have its project management located in Carson City for	Does this also apply to developers?	As stated in section 5.6.6, if staff is located at remote locations the vendor shall include the specific information.
	41	IDEMIA	12.3.4.1 The contractor shall be required to have its project management located in Carson City for	Is remote development acceptable for most of the onsite work done for planning, training and implementation?	As stated in section 5.6.6, if staff is located at remote locations the vendor shall include the specific information.
	42	IDEMIA	ATTACHMENT A ? CONFIDENTIALITY AND CERTIFICATION OF INDEMNIFICATION	Please confirm the State requires a redacted copy of our Confidential Technical (Part 1B) and/or Financial response (Part III), with an appendix that cross-references the redacted sections. or does the State require vendors to extract all information deemed confidential from the Technical/Financial responses and only have those sections within the confidential documents? The result would be that all confidential information is missing from the Technical Proposal (Part 1A), and Financial Proposal (Part II).	Part 1A – Technical Response – is public record when we are all said and done. Part 1B – Technical Confidential Response – includes the stuff that is all confidential/proprietary and does not become public record
	43	APPLUSTECH	Attachment L - DMV Office Locations	Regarding spares, the requirement states ?spares are available for Examiner or Testing Stations interchangeably.? Is the expectation that these spares are the same hardware or merely that the State will choose whether the spare is an Examiner or Testing Station? Will DMV further clarify that the Test Station is simply the computer used to perform the knowledge test, or whether it also includes other peripherals (e.g. workstation, chair, etc.)?	As indicated in section 1, first bullet the vendor shall provide equipment for 114 testing stations, 18 examiner consoles, and an additional 18 no cost spare's (reference Attachment L). As mentioned in section 4.5.2 the vendor is to provide all equipment necessary.
	44	IDEMIA	4.8.9 Permit the applicant to repeat the question and answer choices by touching a specific touch zo	Please confirm the terms ?touching? and ?touch zone? apply to a mandatory Touch-Screen Enabled Testing Station Monitor.	Currently all of our testing stations are touch screens. The touch zones are the "buttons" that the customers will touch to continue, repeat a question, skip a question, etc.
	45	IDEMIA	4.8.9 Permit the applicant to repeat the question and answer choices by touching a specific touch zo	What are the minimum requirements for Test Station consoles (Touch-Screen, Audio Jacks, Minimum Screen Size, Minimum Screen Resolution).	The vendor must describe in detail as part of the response on which technologies they can provide, to include cost.
	46	IDEMIA	3.3.1.8 The awarded contractor solution will be Service Oriented Architecture compatible.	We assume two factor authentication is only needed for administrative access, please confirm.	In order to ensure the highest levels of security are in place the DMV is enforcing multifactor authentication on all cloud services we utilize for all user accounts.

File details come from the government source that posted it. Updated Apr 2, 2024.