Questions_and_Answers_IFB_26C053000.pdf
PDF 43 KB Posted
- Attached to
- IFB CSSSA25116, Medical Services
- Solicitation number
- 0000038198
About this file
This is a Questions and Answers document from the California Highway Patrol (CHP) dated March 16, 2026, responding to inquiries regarding Invitation for Bid (IFB) Number 26C053000 for uniformed hiring background investigation services. The solicitation seeks a service provider to conduct background investigations for CHP personnel with a required turnaround time of 60 days for case completion. Bids are due March 24, 2026, at 1:00 PM, with bid opening scheduled for 1:30 PM the same day. The exact contract award timeline will depend on bid volume received. The contract term and renewal options are not specified in this document.
The current service provider is Palicon Group. Pricing is structured in three tiers: Tier I at $350.00, Tier II at $1,650.00, and Tier III at $500.00. Bid rates must remain fixed for the entire contract term with no annual price escalations permitted. The CHP prioritizes same-day responsiveness to inquiries, continuous customer service support during business hours via email and telephone, and verbal consultation reports from investigators following case completion. There is no guaranteed minimum number of background investigations under the contract. The incumbent provider's performance metrics and service parameters serve as the baseline for this procurement.
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| File | Type | Posted |
|---|---|---|
| IFB_CSSSA25116,_Medical_Services.pdf |
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DEPARTMENT OF CALIFORNIA HIGHWAY PATROL
March 16, 2026 Page 1 of 2
QUESTIONS AND ANSWERS
TO
INVITATION FOR BID – NUMBER 26C053000
CALIFORNIA HIGHWAY PATROL
UNIFORMED HIRING SECTION
QUESTION 1
Who is the current service provider? Understanding the incumbent's capabilities will help vendors better tailor their proposed solutions.
ANSWER 1
Palicon Group.
QUESTION 2
What improvements or enhancements is the CHP looking for in the new provider? For example, are there particular service parameters that are of priority, such as customer support, turnaround time, or platform functionality?
ANSWER 2
There is no minimum number of background investigations guaranteed.
We have a required turnaround time of 60 days for case completion.
At the end of each investigation, the investigator shall verbally provide CHP with a consultation report and give the CHP opportunity to ask clarifying questions.
Currently, when we contact Palicon, they pick up and answer any question we have same day.
We have continuous customer service support available during business hours (email and telephone).
DEPARTMENT OF CALIFORNIA HIGHWAY PATROL
March 16, 2026 Page 2 of 2
QUESTION 3
Could the CHP share the current contract's pricing structure or unit price table to serve as a benchmark for vendors preparing their cost proposals?
ANSWER 3
TIER I - $350.00, TIER II - $1650.00, AND TIER III - $500.00.
QUESTION 4
Are annual price escalations permitted under this contract? If so, is there a cap on permissible increases?
ANSWER 4
Bid rates must remain fixed for the entire contract term; annual price escalations are prohibited.
QUESTION 5
When is the expected contract award date?
ANSWER 5
Bids are due March 24, 2026 @ 1:00 PM, with bid opening at 1:30 PM the same day. The exact award timeline will depend on bid volume.
File details come from the government source that posted it. Updated .