QUALITY ASSURANCE SURVEILLANCE PLAN - Janitorial.pdf
PDF 129 KB Posted
- Attached to
- Janitorial Service Contract- USDA, ARS, Raleigh NC Federal contract opportunity
- Solicitation number
- 1232SA25Q0709
About this file
This Quality Assurance Surveillance Plan (QASP) outlines the government's methods for monitoring a janitorial services contract. The document establishes surveillance methods including weekly, monthly, and annual government inspections, customer complaint tracking, and review of contractor documentation. The government will assess the contractor's performance against specified Acceptable Quality Levels, with a primary focus on service quality rather than the specific methods used to provide services.
The QASP details the government's approach to quality assurance, emphasizing the contractor's responsibility for quality control while reserving the right to perform performance assessments. For substandard performance, the government's preferred approach is to discuss issues with the contractor, with potential actions including issuing Contract Discrepancy Reports, making payment deductions, and requiring service correction or re-performance. The Contracting Officer (CO) and Contracting Officer's Representative (COR) will be directly involved in monitoring and documenting the contractor's performance throughout the contract period.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Questions and Answers - Sol 1232SA25Q0709.pdf | ||
| Service Clauses and Provisions (Solicitation).pdf | ||
| Wage Determination- Raleigh NC.pdf | ||
| Service Clauses and Provisions (Solicitation).pdf | ||
| Janitorial Contract_PWS 2-4-22 (Rev 4).pdf |
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Text version
QUALITY ASSURANCE SURVEILLANCE PLAN
Janitorial Services
1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that will be used to monitor the Contractor’s performance. The QASP is not part of the Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the Government during the life of the contract. The Government reserves the right to perform assessments more or less often than outlined in this QASP.
2. Introduction: The QASP establishes methods to assess or evaluate performance of the Contractor under the contract. It is designed to provide an effective method of monitoring Contractor Performance objectives on the Statement of Work (SOW). The Government is concerned with the quality of the services provided, and not with the method that the Contractor uses to provide the services.
3. Responsibility for Quality Control: The Contractor is responsible for quality control and management actions to meet the performance requirements and terms of the Contract. The Government performs quality assurance to assess the quality of services rendered, if the services meet the contract requirements, and if the contract standards are achieved.
4. Surveillance Methods: The Government will evaluate the Contractor’s performance under this contract.
Examples of Government surveillance may include:
a. Government Inspections.
1) COR and/or COR appointed representative will inspect weekly, monthly, and annual work and document performance. Performance that does not meet or exceed the Acceptable Quality Level specified in the SOW will be documented and addressed with the Contractor and CO.
b. Customer complaints with verification by the COR/CO.
1) COR will receive, document, address, and notify Contractor and CO of all customer complaints.
c. Review of Contractor’s Quality Control documentation and verification of completed work.
1) Service tickets/Contractor documentation of work performed each visit will be reviewed by COR for accuracy. Inconsistencies will be addressed with the Contractor and CO.
5. Deduction Methods: The Government will record performance noting any substandard performance. For substandard performance, the Government’s preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance.
The Government may also take the following actions:
a. Presentation of a Contract Discrepancy Report requiring a written explanation for substandard performance.
b. Payment deductions in accordance with the applicable FAR clause(s).
c. Require correction or re-performance of the service.
File details come from the government source that posted it. Updated .