Quality Assurance Surveillance Plan.docx
DOCX document 19 KB Posted
- Attached to
- Memphis Landscaping and Grounds Maintenance Services Federal contract opportunity
- Solicitation number
- 2023H2-26-Q-00023
About this file
This is a Quality Assurance Surveillance Plan (QASP) for landscaping and grounds maintenance services at 5333 Getwell Road, Memphis, Tennessee, under a Department of the Treasury Internal Revenue Service contract (Solicitation 2023H2-26-Q-00023). The QASP establishes a structured monitoring framework to evaluate contractor performance against defined standards and ensure compliance with contract requirements. The plan designates specific government personnel roles including the Contracting Officer, Contracting Officer's Representative, and Quality Assurance Evaluator, along with corresponding contractor roles for the Project Manager and On-site Supervisor.
The QASP establishes detailed performance standards and Acceptable Quality Levels (AQLs) across thirteen service categories: grass cutting (maximum 4-inch height with no scalping or rutting), edging (neat lines with ½-inch wide by 1-inch deep clear zones), plant and shrub pruning, cultivation and mulching, fertilization, weed eradication, ditch and curb cleaning, fence line maintenance, raking and parking area/sidewalk maintenance, irrigation monitoring, grass seeding up to ten square feet, pest and disease control, and seasonal color installation. Surveillance methods include random and scheduled inspections, customer feedback collection, and monthly performance reports. The QASP employs a three-tier performance rating scale (Satisfactory, Unsatisfactory with Rework, and Unsatisfactory/Fail) with corrective action procedures including deficiency notifications, rework requirements, payment deductions, and potential contract termination for repeated failures. Documentation includes standardized inspection checklists, monthly performance summaries, deficiency reports, and quarterly formal contractor reviews.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Request for Proposal Amendment 1 - Memphis Landscaping Signed.pdf | ||
| II_1 - Request for Quotation (RFQ) Number 2023H2-26-Q-00023 MEMPHIS LANDSCAPING 2.pdf | ||
| Line Item Schedule Memphis Ground 2.pdf | ||
| IRS campus Memphis Landscaping.pdf | ||
| Wage Determination 2015-4673 Rev. 31 2.pdf | ||
| II_1 - Request for Quotation (RFQ) Number 2023H2-26-Q-00023 MEMPHIS LANDSCAPING.pdf |
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Text version
Quality Assurance Surveillance Plan
(QASP)
Landscaping/Ground Maintenance - 5333 GETWELL ROAD MEMPHIS TN
1. Purpose
This Quality Assurance Surveillance Plan (QASP) provides a structured approach to monitor and evaluate contractor performance for landscape maintenance services under [Contract #]. The goal is to ensure compliance with contract requirements, adherence to performance standards, and timely issue resolution.
2. Roles and Responsibilities
Government Personnel
Contracting Officer (CO): Oversees the contract and ensures compliance.
Contracting Officer’s Representative (COR): Monitors performance, documents findings, and reports to the CO.
Quality Assurance Evaluator (QAE): Conducts inspections and evaluates contractor performance.
Contractor Personnel
Project Manager: Main point of contact for contract execution and compliance.
On-site Supervisor: Ensures daily operations meet contract requirements.
3. Performance Standards and Acceptable Quality Levels (AQLs)
| Grass Cutting 9.2.1. |
| Uniform height not to exceed 4". No scalping, rutting, bruising, uneven and rough cutting. No trimmings left. Area trimmed. Debris removed |
| Edging 9.2.2. |
| Sidewalks, driveways, street edges, curbs and other paved areas shall be neat, clean lines, with clear zone 1/2" wide x 1" deep. No vegetation in expansion joints and cracks |
| Plant / Shrub Pruning 9.2.3/ 9.2.3.1. |
| Prune and remove growth in front of windows over entranceways and walks, around light poles... shaping according to natural growth habits. Remove growth at windows, walk, etcs. Notate dead plants. |
| Cultivation / Mulching 9.2.4. |
| Mulched, groomed, realigned (Courtyard mulch Saturday ONLY) |
| Fertilization 9.2.5. |
| As needed |
| Weed Eradication 9.2.6. |
| Hebraicizing / weed control (Courtyard on Saturday ONLY) |
| Ditch / Curb Cleaning 9.2.7. |
| Cleared of sediment, vegetation and debris |
| Fence Line Maintenance 9.2.8. |
| No branches or vines shall exist in or extend over fence less than 20 ft. high. Removal of grass, weeds, trees within 10" on each side of fence. |
| 9.2.7.1. Natural Area Cleaning |
| natural areas shall be cleared of all |
debris to include fallen limbs and branches that will be cut and disposed in such a manner that damage will not occur to the tree, other trees, or improvements. Hanging limbs / branches shall be pruned in accordance with C.9.2.3.1.
| Raking / Exterior Parking / Sidewalks 9.2.9. |
| includes all-natural debris. Removal. |
| Irrigation 9.2.10. |
| Identify areas that are not being watered according to schedule |
| Grassing up to Ten (10) Square Feet 9.2.11. |
| Identify areas in turf (up to 10') that need grass to appear uniform |
| Insects, Pests, and Diseases Control 9.2.12. |
| Controlled pests, diseases of trees, shrubs, plants, bagworms, bees… |
| Installation of "Color" 9.2.13. |
| Spring / Autumn flowers, mulch, weed-free, replaced died flowers |
4. Surveillance Methods
The following methods will be used to ensure contractor compliance:
1. Random Inspections – Unscheduled site visits to check compliance.
2. Scheduled Inspections – Formal evaluations based on the contract timeline.
3. Customer Feedback – Reports from agency personnel and public complaints.
4. Performance Reports – Monthly reports from the contractor reviewed by the COR.
5. Performance Measurement and Remedies
Performance Rating Scale
| AL1 Rating |
| Satisfactory |
| AL2 Rating |
| Unsatisfactory with Rework |
| AL3 Rating |
| Unsatisfactory/ Fail |
Corrective Actions:
Deficiency Notification: Contractor is informed and given time to correct.
Rework Requirement: Contractor must fix the issue within a set timeframe.
Payment Deduction: If issues are not corrected, payments may be reduced.
Contract Review: Repeated failures may result in contract termination.
6. Documentation and Reporting
Inspection Reports: QAEs and CORs will document findings using standardized checklists.
Monthly Performance Review: Summary reports submitted to the CO.
Deficiency Reports: Records of non-compliance and corrective actions taken.
Final Evaluation Report: Performance assessment at contract completion.
7. Contractor Performance Reviews Formal reviews will be conducted quarterly to assess the contractor’s adherence to performance standards. Feedback will be provided, and corrective actions will be implemented as necessary.
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