Quality_Assurance_Plan_Loess_Bluffs_NWR_Janitorial.pdf

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QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

JANITORIAL SERVICES AT LOESS BLUFFS

NATIONAL WILDLIFE REFUGE

1. PURPOSE. This Quality Assurance Surveillance Plan (herein after referred to as the "QASP") has been developed by the Government and adheres to performance-based acquisition (PBA) guidelines. This Plan will be used to ensure the Contractor performs in accordance with performance standards set forth in the contract documents and subsequent task orders, that the Government receives the quality of services called for in the contract, and that the Government only pays for the acceptable level of services received.

2. ROLES & RESPONSIBILITIES. The following government officials will participate in performance management of this contract. Their roles and responsibilities are described as follows:

2.1. Contracting Officer (CO): A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government. The CO is the only person with the authority to direct the contractor in the performance of their duties under the contract and to make interpretations of and changes to the contract.

2.2. Quality Assurance Monitor (OAM): This will be the Loess Bluffs NWR Administrative Officer. The duties and limitations of the QAM are contained in their appointment letter. The QAM has primary responsibility for monitoring, assessing, recording, and reporting on contractor compliance with the terms and conditions of the contract. The QAM maintains written records of the contractor's performance.

2.3. Contractor: The service provider ensures that an acceptable quality control system is provided and maintained. The contractor is required to provide all services identified in the Statement of Work (SOW).

3. PROCEDURES. Government performance assessment will be conducted by the QAM in accordance with the Performance Standards Summary. Documentation of contractor performance should be accomplished on the Weekly or Quarterly Customer Feedback/Discrepancy Form as the observation is completed, thus preventing loss of information. All documentation generated in the performance of this plan will be marked, "For Official Use Only".

4. METHODS OF ASSESSMENT.

4.1. Visual Assessment. Visual inspection of work site to ensure the work meets requirements of the PWS.

4.3. Validated Complaint. If any Government personnel or visitor to the NWR center presents a complaint, the QAM will validate the complaint prior to reporting it to the Contractor for corrective action.

5. SUCCESSFUL PERFORMANCE AND REMEDIES.

5.1. Contractor performance will be assessed against the requirements of the SOW. Objective and subjective criteria will be employed during the assessment using the Performance Requirements Summary as a guide to the requirements.

The contractor will correct any and all correctable discrepancies. These discrepancies will be corrected prior to acceptance of services and payment.

5.2. Assessments will be conducted by the QAM. Successful performance will be recorded on the Weekly Customer Feedback Report. Deficiencies wi11 be identified to the contractor for corrective action.

PERFORMANCE STANDARDS SUMMARY

Performance Objective, as applicable

Performance Standard Acceptable Performance Level (APL)

Monitoring Method

Corrective Action

Vacuum carpet Carpets shall be clean and free from dust balls, dirt and other debris. Any mats and area under mats shall be vacuumed and free from debris.

100% Visual assessment Customer complaint

Re-performance

Sweep and wet mop floor with disinfectant

Restroom floors shall be clean and free of dirt and present an overall appearance of cleanliness. Floors shall be slip resistant, free of marks, skipped areas, and streaks and mop strands. Walls, baseboards and other surfaces shall be free of splashing and markings from the equipment. All surfaces, crevices, tracks, baseboards, and comers shall be clean and dry.

100% Visual assessment Customer complaint

Re-performance

Empty all trash Wastebaskets shall be free of spillage, dust, debris and residue.

Plastic liners shall not be tom, worn or contain residue.

100% Visual Assessment Validated complaint

Re-performance

Clean restrooms The restrooms will be clean and odor and stain free. Supplies will be in plentiful supply.

100% Visual Assessment Validated complaint

Re-performance

Clean kitchen areas Tables, counters, microwaves, and refrigerators will be wiped down and free of debris. All dirt, dust, water stains, spots, streaks and smudges shall be removed from the surfaces.

100% Visual Assessment Validated complaint

Re-performance

Windows Walls, windows, window ledges and door casings should be clean of cobwebs and dust.

Window blinds, wall hangings, vents, and switch plates should be cleaned as necessary to be kept in professional looking condition.

Entrance/Foyer windows are to be cleaned and streak-free.

100% Visual Assessment Validated complaint

Re-performance

Quality Assurance Surveillance Plan Weekly or Quarterly Customer Feedback/Discrepancy Report

Contract No.

Janitorial Services at Loess Bluffs National Wildlife Refuge Location: Mound City, MO 64470

DATE:

Discrepancy Date Originator Corrective Action

Date