Quality_Assurance_Plan_for_Janitorial_Svcs.pdf

Quality Assurance Plan

Project Name Customer

Janitorial Service Central Louisiana Refuge Complex

Contact Contact’s Phone # Date Prepared

Bradley Bordelon Site Representative

318-253-4238 04/20/2022

1.0 Objective

Provide a brief description of the Quality Assurance Plan’s intent.

The intent of the Quality Assurance Plan is to ensure contractor complies with the Performance Work

Statement.

2.0 Performance Indicators and Acceptable Quality Levels

Provide a description of the performance indicators to be measured and their acceptable quality levels.

Optimum Performance is 100% compliance with no deviations. Maintain safety of workers and work environment at all times (100% compliance with no deviations). Comply with PWS, 100% compliance.

Minimum Performance:

- Mop floors/No more than 4 instances of non-compliance per year

- Dust/No more than 4 instances of non-compliance per year

- Vaccum/No more than 4 instances of non-compliance per year

- Clean restrooms (3)/No more than 4 instances of non-compliance per year

- Refill- Towels & Tissue dispenser/No more than 4 instances of non-compliance per year

- Empty- all waste basket for disposal by refuge employees/No more than 4 instances of non-compliance per year

3.0 Surveillance Methods

Provide a description of the evaluations that will be performed based on the indicators in section 2.0.

-Visual inspection by the Site Representative

- Customer feedback

- Completion of Janitorial Services Matrix (per visit)

4.0 Incentives

Provide a description of any incentives/penalties.

- Non-compliance with statement of work will result in negative performance evaluation/rating and/or termination of the contract for cause.

- Outstanding performance may result in exercise of option year.