QFLOW Software_Hardware Support PWS Mckoy (1).pdf

Statement of Work (SOW) Fort Meade

Directorate of Human resources

Supply Contract 1 Suite of ACF Technologies, INC Customer Queuing Management Software, QFLOW

1. Objective To provide software/hardware support of one (1) ACF Technologies QFLOW Customer Queuing Software/hardware

2. Scope

Provide one years’ time of full software/hardware support of (1) ACF Technologies Customer Queuing solution Software/Hardware to ensure the software/hardware is one hundred operational and useful for the life of its supply.

Software shall be able to be used by up to 5 users and 1 Admin User Maintain Hardware 1 tabletop screen Kiosk, 1 Media play with HDMI kits for 2 TV’s Software provided shall be installed by the provider.

Contractor shall support and perform data migration, transfers and one base year and 4 option years of maintenance to ensure the software/hardware supplied is one hundred percent operational.

3. Specific Tasks Provide one (1) ACF Technologies Customer Queuing Solution Software/Hardware with one base years’ time of full software support and (4) option years’ to ensure the software is one hundred operational and useful for the life of its supply.

4. Unsatisfactory Performance Support listed in section two (2.) Scope, must be provided /supplied to Fort Meade, Maryland in a safe and secure manner and shall be one hundred percent operational. Failure to perform to this scope would mean possible termination for default of the contract by the contractor or nonpayment for services rendered due to the provision of a faulty product by the contracted party.

5. Hours of Operation The contractor is responsible for conducting business, between the hours of 7:30 a.m. and 3:30 p.m., Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The

Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

6. Period of Performance The period of performance shall be 30 days’ time from award of contract to software suite.

7. Place of Performance Fort Meade Maryland.

8. Type of Contract Firm Fixed Price Support Contract

9.Recognized-Holidays The contractor is not required to perform services on Federal holidays (as listed below).

Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

10. Security

AT Level I training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 05 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

Installation Entry. Installation Passes. The COR will coordinate the issuance of required installation passes to Contractor personnel, if applicable. Contract personnel shall wear a badge that clearly identifies them as a contract employee. The badge will contain a personal picture, name of employee, and Contractor’s name. Badges shall be worn on the outer garment in full view at all times, attached to the outer shirt or jacket pocket by a button or clip or worn around the neck secured by an appropriate identification card lanyard.

11. Government Furnished Items and Services N/A

New Yea r’s Day Martin Luther King Jr.’s Birthday Presiden Day’s Memorial Day Juneteenth Independen Day

12. Contractor Furnished Items and Responsibilities The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are listed under Section 2 of this SOW.

Materials: The Contractor shall provide materials, supplies, and equipment necessary to meet the requirements under this SOW.

Equipment: The Contractor shall provide all equipment necessary to meet the requirements under this SOW.

13. Contracting Officer Representative (COR)

14. Project Manager Joe Louis Mckoy, Jr., Chief, Personnel Service – 301-677-2647, joe.l.mckoy.civ@army.mil