QASP Outer Buildings Janitorial Cleaning.docx

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Janitorial Services at VAMC Northport

Contract Number: TBD

Contract Description: VAMC Northport has a need for contracted services to dust mop, wet mop, machine scrub, burnish and to strip and refinish floors on a regular basis as outline in Statement of Work. Additionally, VAMC Northport is seeking daily cleaning and restocking of public restrooms to include the scrubbing and spot cleaning of walls and doors. VAMC Northport will furnish all cleaning supplies, including stripper and wax. Allocated labor hours are 56 hours daily with a total of 1,212 hours per month.

Contractor’s name: TBD

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored?

· How monitoring will take place?

· Who will conduct the monitoring?

· How monitoring efforts and results will be documented?

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO:

Organization or Agency: VHA (NCO 2) Services Team II Office Phone:

Fax Number:

Email:

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Environmental Management Service 79 Middleville Road Building 10, Room 206H Northport, NY 11768 Phone: 631.261.4400 Ext. 2628 Cell: 631.241.1524 Fax: 631.754.7993 Email: Alan.Jamros@va.gov

c. Other Key Government Personnel: Uingston Markes Chief, Environmental Management Service 79 Middleville Road Building 10, Room 206 Northport, NY 11768 Phone: 631.261.4400 Ext. 7037 Fax: 631.754.7993 Email: Uingston.Markes@va.gov

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as Contractor’s Program Manager(s) for this contract.

a. Program Manager: TBD

b. Other Contractor Personnel: TBD

4. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

PERFORMANCE REQUIREMENTS SUMMARY

Required Services (Tasks) Performance Standards Acceptable Quality Levels Methods of Surveillance Incentive

Wet/Dry Mopping of

Scrubbing & Burnishing of Floors

Deep Scrub with Three Coats of Wax

Strip and Refinish Floors

Restroom Cleaning and Restocking

Deep Cleaning of Restrooms

Daily dust/wet mopping of designated assigned floor

Machine scrubbing/burnishing of assigned floors and areas. Frequency various in different areas as outlined in PWS.

Deep scrubbing and the application of three coats of wax. Frequency various in different areas as outlined in PWS.

Strip and wax non-carpeted floors. Frequency various in different areas as outlined in PWS.

Daily cleaning and restocking of public restrooms. Heavy cleaning of ceramic tile/grout. Frequency various in different areas as outlined in PWS.

98% of Time

98% of the Time

Sample based inspection and validated staff/patient complaints

Sample based inspection and validated customer complaints

The Government will consider the Contractor’s performance when deciding to exercise options.

ATTACHMENT 2: SAMPLE QUALITY ASSURANCE

MONITORING FORM

INTENDED INITIAL SURVEY PERIOD: 3 Months after start of contract SURVEILLANCE METHOD (Check):

X Random Sampling X Validated Customer Complaint LEVEL OF SURVEILLANCE (Check):

ANALYSIS OF RESULTS:

Expected Service Provider Performance Measurement Rate: 98%

PREPARED BY: __Alan Jamros________________DATE: 02/05/2021