QASP.pdf

Performance Assessment Plan:

A. Monitoring Performance. The COR and or the designated representative(s) shall conduct surveillance following each service to ensure satisfactory performance. The COR will assess the Contractor's performance in accordance with the Quality Assurance Surveillance Plan (QASP) and provide the Contractor an opportunity to correct the deficiencies listed prior to the next service day. Deficiencies not corrected prior to the next service day will not be invoiced or paid for by the government and be forwarded in a report to the KO.

B. Contractor Self-Assessment. The Contractor may provide a written self-assessment of its performance to the COR to be considered for inclusion to the report to the KO. Where deficiencies in performance are noted, the Contractor shall describe the actions planned or taken to correct such deficiencies and avoid their recurrence. The self-assessment itself will NOT be the basis for the payment re-calculation determination.

C. COR Recommendation. The COR will consider all evaluations and any other pertinent information, including Contractor self-assessment, and will prepare a report to the KO with findings and recommendations. The Contractor will be provided a copy of the report and the COR’s recommendations.

D. Payment Determination. The KO may meet with the COR to discuss the COR's report. The KO will make a final determination in writing as to the percentage of work successfully completed, and the resulting payment to be made. A copy of the determination will be provided to the Contractor prior to the current month’s invoicing date. All KO decisions regarding payment re-calculations are unilateral decisions made solely at the discretion of the Government.

E. Payment Re-Calculations. Notwithstanding any other clause of this contract, payment re-calculations will be made within the later of 60 days after the end of the evaluation period or 30 days after receipt of an approved invoice.

F. The Quality Assurance Surveillance Plan is one evaluation method the government uses to surveil performance to determine whether the Contractor meets the standards of performance as defined in the PWS. The absence of a QASP for any contract requirement, however, shall not detract from its enforceability or limit the rights or remedies of the government under any other provision of the contract in determining the quality of the Contractor performance.

Quality Assurance Surveillance Plan (QASP)

Performance

Objective

Performance

Standard

Methods and Frequency of

Inspection

Disincentive, Incentive, &

Remedy Contractor shall submit all required documents for approval

100% required At the start of each option year

Contractor will not be permitted to start contract performance until all required documentation is received, and approved by the

COR.

Janitorial Services in accordance with

PWS

95% required Inspections will be random

Contractor shall perform work with

95% rate to standards achieved or 25% will be deducted from the

CLIN.

The contractor shall conduct services within the janitorial schedule provided in the (PWS).

Work is performed without causing programmatic delay to the Government nor violating the schedule provided in the PWS.

Performance and products meet the standard with few exceptions, resulting in minimal delays.

Inspections will be based upon

Government’s evaluation reports, verified customer complaints, or 100% inspection method through the performance period.

The overall performance rating will be assigned by the Contracting Officer’s

Representative

(COR).

Contractor input and customer input/surveys may also be considered at the discretion of the COR.

Continuous review until performance is satisfactory.

Elevate to higher level of contract management if performance fails to improve.

If the performance level falls below

Satisfactory, payments may be affected, and/or a

Cure Notice and/or Show Cause Letter may be issued which may result in contract termination.