QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Janitorial Services at VAMC Northport

Contract Description: VAMC Northport has a need for contracted services to dust mop, wet mop, machine scrub, burnish and to strip and refinish floors on a regular basis as outline in Statement of Work. Additionally, VAMC Northport is seeking daily cleaning and restocking of public restrooms to include the scrubbing and spot cleaning of walls and doors. VAMC Northport will furnish all cleaning supplies, including stripper and wax.

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored?

· How monitoring will take place?

· Who will conduct the monitoring?

· How monitoring efforts and results will be documented?

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Organization or Agency: VHA (NCO 2) Services Team II

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

4. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

PERFORMANCE REQUIREMENTS SUMMARY

Required Services (Tasks) Performance Standards Acceptable Quality Levels Methods of Surveillance Incentive

Wet/Dry Mopping of Floors

Empty Trash Cans

Wipe & Disinfect

Scrubbing & Burnishing of Floors

Strip and Refinish Floors & shampoo carpets

Restroom Cleaning and Restocking

Vacuum, Wipe Vents, Grills and Light Fixtures

Daily dust/wet mopping of designated assigned floor area

Twice per day

Daily/Wipe, Disinfect offices, Reception Areas, counters & credenzas

Quarterly machine scrubbing/burnishing of assigned floors. Apply 3 coats of wax.

Strip and wax floors and shampoo carpets every six months

Daily cleaning and restocking of restrooms

Monthly

90% of Time

90% of Time

90% of the Time

Sample based inspection and validated staff/patient complaints

Sample based inspection and validated staff/patient complaints

Sample based inspection and validated staff/patient complaints

Sample based inspection and validated customer complaints

The Government will consider the Contractor’s performance when making a determination to exercise options.

The Government will consider the Contractor’s performance when making a determination to exercise options.

The Government will consider the Contractor’s performance when making a determination to exercise options.

The Government will consider the Contractor’s performance when making a determination to exercise options.

The Government will consider the Contractor’s performance when making a determination to exercise options.

The Government will consider the Contractor’s performance when making a determination to exercise options.

The Government will consider the Contractor’s performance when making a determination to exercise options.

ATTACHMENT 2: SAMPLE QUALITY ASSURANCE

MONITORING FORM

INTENDED INITIAL SURVEY PERIOD: Within one year after award date SURVEILLANCE METHOD (Check):

X Random Sampling X Validated Customer Complaint LEVEL OF SURVEILLANCE (Check):

ANALYSIS OF RESULTS:

Expected Service Provider Performance Measurement Rate: 90%

PREPARED BY: __Alan Jamros________________DATE: 10/23/2024