QASP_DormCustodialFY27_ECMS_20260626.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Requirement: RQMT-26505

Contract Description: EOS Dormitory Custodial Services FY27

Period of Performance: 1 December 2026 – 30 November 2031

Contract Number: Pending Award

Contractor: Pending Award

Version Date: 26 June 2026

This performance based QASP was approved by the Contracting Officer Representative (COR), Contracting Officer (CO), and Quality Assurance Program Coordinator (QAPC).

Contracting Officer Representative

Contracting Officer

Quality Assurance Program Coordinator

QASP — EOS Dormitory Custodial Services FY27 2

Table of Contents

Section 1. Introduction

Section 2. Roles and Responsibilities

Section 3. Methods of Surveillance

Section 4 Services Summary

Section 5 Performance Ratings, Reporting, and Remediation

Attachment 1 Unacceptable Performance Documentation Flow Chart

Attachment 2 Performance Assessment Report

Attachment 3 Corrective Action Report

QASP — EOS Dormitory Custodial Services FY27 3

Section 1

Introduction

1.1. General. This Quality Assurance Surveillance Plan (QASP) details how the EOS

Dormitory Custodial Services will be managed upon award and throughout its life cycle. This

QASP will provide the COR with an effective tool for assessing the Contractor’s performance and will provide the COR the information needed to identify acceptable and potential reasons for any non-conforming performance. The complexity of this plan should match the characteristics of the services. For every performance objective listed in the Task or Services Summary (SS) of the Performance Work Statement (PWS), a performance threshold and method of surveillance must be determined and identified in this document. This QASP is a planned process for surveying those requirements. This QASP is a living document and shall be revised or modified by members of the acquisition team as circumstances warrant throughout the life of the contract, to ensure adequate oversight of contractor performance is maintained.

The office of primary responsibility for this QASP is USAF EC/A7. This version is current as of

26 June 2026.

1.2. Background. EOS provides essential training to over 9,000 students annually through more than 80 in-resident courses. To support this high-tempo training mission, the EOS utilizes on-site student housing facilities, including 96 dormitory rooms supported by common areas, restrooms with showers, laundry rooms, classrooms, and administrative spaces. The health and readiness of these students are paramount; therefore, consistent and thorough custodial services are required to maintain a safe and sanitary environment conducive to learning and mission preparedness.

1.3. Objective. AFI 63-138 Acquisition of Services, 2 January 2024, states that the purpose of the QASP is to provide a documented process for surveilling the Contractor's actual performance and comparing that to the technical requirements of the contract. The AFI further states in paragraph 6.2.2 that while the SS is releasable to the Contractor, the QASP shall not be a part of the resulting contract.

1.3.1. The QASP is based on the premise that the Contractor, NOT the Government, is responsible for management and quality control actions to successfully meet the terms of the contract.

1.3.2. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

• What will be monitored

• How monitoring will take place

• Who will be conducting the monitoring

• How monitoring efforts and results will be captured/documented

1.3.3. The Contractor is responsible for implementing and delivering performance that meets contract standards using their existing quality control systems, or, if required by the PWS, their submitted contractor Quality Control Plan (QCP). The QASP provides the structure for the Government’s surveillance of the Contractor’s performance to ensure that it meets

QASP — EOS Dormitory Custodial Services FY27 4 contract standards. It is the Government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

1.4. Authority. Authority for issuance of this QASP is provided under Revolutionary FAR

Overhaul (RFO) Part 46, Quality Assurance, and incorporated Inspection of Services (IOS) clause, which provides for inspection, acceptance and documentation of the services called for in the contract or order. This acceptance is to be carried out by the Contracting Officer or a duly authorized representative, such as a Contracting Officer’s Representative.

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Section 2

Roles and Responsibilities

2.1. Contracting Officer (CO). The contracting officer is the only person with authority to obligate the Government and direct a contractor’s performance. The contracting officer carries out their duties IAW the RFO and its supplements. Broadly, the contracting officer plans for, awards, administers, modifies, interprets, takes corrective action, and terminates a contract on behalf of the Government as specified on the Contracting Officer’s warrant. In accordance with

DoDI 5000.72, DoD Standard for Contracting Officer’s Certification, Enclosure 3, para 1(c), when applicable, the contracting officer designates a properly trained COR in writing before award of all service contracts. Contracting Officers shall designate a COR for all service contracts, unless certain conditions are met, IAW R-DFARS Procedures, Guidance and

Information (PGI) 201.602(d)(v)(A).

2.2. Contracting Officer’s Representative (COR). The COR is designated by the CO to act as the Government’s technical representative. The COR is responsible for conducting surveillance of the Contractor’s performance and documenting findings. The COR executes the duties and responsibilities detailed in RFO 1.404, R-DFARS PGI 201.404, DAF Contracting Compass Part

I, and DoDI 5000.72. Specific duties may also be outlined in the COR appointment letter.

2.3. Contractor. Primarily responsible for complying fully with the terms and conditions of the contract.

2.3.1. Contractor Quality Control Program: Quality control is the responsibility of the

Contractor, not the Government. The Contractor shall utilize its own internal quality control program (QCP) in the performance of this contract. To supplement the Contractor’s QCP, government personnel will verify contractor compliance with performance requirements.

2.3.2. QCP Inspections and Records: The Contractor shall develop and/or maintain an inspection system acceptable to the Government covering the services under this contract.

Complete records of all inspection work performed by the Contractor shall be maintained and made available to the Government during contract performance and for as long afterwards as the contract requires.

2.4. Other Key Government Personnel. Other personnel may include performance monitors, inspectors, technical experts, or others who provide information that help the COR monitor contractor performance, e.g., fire department personnel who perform safety inspections, supervisory medical professionals, etc.

QASP — EOS Dormitory Custodial Services FY27 6

Section 3

Methods of Surveillance

3.1. Contract Surveillance Approach. The intent of this QASP is to primarily rely on the

Contractor’s internal quality control processes, changing the Government’s role from “oversight” to “insight”. The team’s original surveillance approach may not stay the same throughout the duration of the contract; therefore, all government evaluators should be prepared to periodically update the surveillance approach. The goal is to gain confidence in the Contractor’s way of doing business and then adjust the level of insight to a point that maintains that confidence.

3.1.1. Quality assurance shall be based on the Government’s evaluation of the Contractor’s results. All services performed must meet the prescribed performance objectives stated in the

Services Summary to be regarded as acceptable.

3.1.2. Surveillance will be accomplished with client surveys, contractor and government data and documentation review, contractor meetings, and direct or indirect performance observations.

3.2. Surveillance Methods. The COR will use the following methods to inspect and evaluate the Contractor's performance. The results of this surveillance will be documented and used to determine whether the Contractor’s performance is acceptable.

3.2.1. Random Inspections: The COR will conduct unscheduled checks on a random sample of the work performed (e.g., inspecting 10% of cleaned restrooms). This is the primary method for routine tasks.

3.2.2. Periodic Inspections: This scheduled inspection is used for tasks that occur at set intervals (e.g., monthly floor buffing, annual carpet shampooing). The COR will observe the task or inspect the results upon completion.

3.2.3. 100% Inspections: All outputs for a specific task are inspected. This method is typically reserved for critical tasks where failure is unacceptable (e.g., restocking restroom supplies before a holiday weekend).

3.2.4. Customer Complaint: Facility occupants may report deficient service to the COR. All validated complaints will be documented and may trigger a formal inspection.

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Section 4

Services Summary

4.1. Services Summary Items. The following table details the specific performance objectives, standards, and surveillance methods that will be used to measure the Contractor's performance against service items detailed in the supported PWS.

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4.2. Non-Services Summary Items. The following table details non-services summary items.

Quality performance is expected on all contract requirements by the Contractor to include items not listed in the services summary. All items are to be inspected and documented by the COR.

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Section 5

Performance Ratings, Reporting, and Remediation

5.1. Contract Performance Assessment Reporting System (CPARS). All performance reviews will be used as input into CPARS. Reports assess a contractor's performance and provide records, positive and negative, on a given contractor during specific periods. Each assessment is based on objective facts and supported by program and contract management data. Through the system, the Contractor will be able to respond to all Government comments. CPARS assists the

Government in gathering past performance information on the Contractor for future effort. IAW

AFI 63-138 the multi-functional team also ensures QASP surveillance of services summary performance objectives are scheduled and reported in a manner that integrate into CPARS reporting.

5.1.1. CPARS guidance states that the overall responsibility for completing quality CPARs in a timely manner rests with the Assessing Official (AO) and that the responsibility for providing timely, accurate, quality, and complete narratives lies with the Assessing Official

Representative (AOR). AORs are typically assigned from the technical, functional, quality assurance or program management office and are often appointed CORs. The following performance elements require input from the Government for CPAR completion on the contract effort.

• Quality: Assess the Contractor’s conformance to contract requirements, specifications, and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, safety health standards).

• Schedule: Assess the timeliness of the Contractor against the completion of the contract, task orders, milestones, delivery schedule, and administrative requirements

(e.g., efforts that contribute to or affect the schedule variance).

• Cost Control: Assess the Contractor’s effectiveness in forecasting, managing, and controlling contract cost. (Not required for Firm-Fixed Price or Firm-Fixed Price w/Economic Price Adjustment EPA).

• Management: Assess the integration and coordination of all activities needed to execute the contract, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor’s history or reasonable and cooperative behavior, customer satisfaction, timely award and management of subcontracts, and whether the Contractor met small/small disadvantaged and woman owned business participation goals.

• Utilization of Small Business: Assess compliance with all terms and conditions in the contract/order relating to Small Business participation (including RFO 52.219-8, Utilization of Small Businesses and RFO 52.219-9, Small Business Subcontracting Plan

(when required). Assess any small business participation goals which are stated separately in the contract/order. Assess achievement on each individual goal stated within the contract/order or subcontracting plan including good faith effort if the goal was not achieved.

QASP — EOS Dormitory Custodial Services FY27 10

• Regulatory Compliance: Assess compliance with all terms and conditions in the contract/order relating to applicable regulations and codes. Consider aspects of performance such as compliance with financial, environmental (e.g., Clean Air Act, Clean Water Act), safety, and labor regulations as well as any other reporting requirements in the contract.

5.1.2. Performance Rating Definitions. In evaluating the quality of the Contractor’s performance, the following performance ratings may be used. Always consult CPARS guidance at cpars.gov for the latest guidance prior to preparing actual CPARS evaluation.

• Exceptional: Performance meets contractual requirements and exceeds many to the

Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

• Very Good: Performance meets contractual requirements and exceeds some to the

Government benefit. The contractual performance element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were highly effective.

• Satisfactory: Performance meets contractual requirements. The contractual performance of the element or sub-element being assessed contains some minor problems for which corrective actions taken by the Contractor appear to be or were satisfactory.

• Marginal: Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

• Unsatisfactory: Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element being assessed contains serious problem(s) for which the Contractor’s corrective actions appear to be or were ineffective.

5.2. Unacceptable Performance. When the Contractor’s performance is deemed unacceptable, the COR will determine the cause of the unacceptable performance.

5.2.1. Government Caused: If any Government action, or lack of action, caused or contributed to the unacceptable performance, the unacceptable performance will not be counted against the contractor. The COR will take action to ensure future Government action, or lack of action, does not interfere with the Contractor’s performance in the future.

The COR will completely document the circumstances.

5.2.2. Contractor Caused: When the unacceptable performance is not the result of

Government action, or lack of action, the COR shall promptly notify the contractor and issue a Performance Assessment Review (PAR; Attachment 1) to ensure corrective action is taken.

By initialing and dating the PAR the Contractor only acknowledges that they are informed of the unacceptable performance and are not agreeing or disagreeing with the performance assessment. The COR shall direct the Contractor to re-perform the service, if possible, without additional cost to the Government. If the Contractor challenges the validity of the

COR’s unacceptable assessment finding, and the COR and Contractor cannot come to an agreement, the matter shall be referred to the Contracting Officer for resolution.

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Unacceptable performance that is re-performed satisfactorily by the Contractor shall still count as unacceptable performance.

5.2.3. Repeat Issues or Concerns: A Corrective Action Report (CAR; Attachment 2) will be issued to the Contractor for repeated issues/concerns. Issuance of the CAR is a formal request requiring the Contractor provide a written corrective action plan. The Contractor shall be required to respond and return all completed CARs to the COR no later than the suspense date indicated on the CAR. The COR is responsible for ensuring the corrective action taken by the Contractor is effective. The COR will enter a close date on the CAR form after a determination is made that the Contractor’s response is acceptable. The COR will then forward the closed CAR to the Contractor and report accordingly. This routing remains the same if the Contractor’s response is unacceptable and the CAR remains open until an acceptable response is received, except that the Contracting Officer forwards the open CAR back to the Contractor for additional information.

5.2.4. CAR Log: The COR shall maintain a log of all CARs issued to the Contractor (a locally devised form may be used). The CAR log shall contain the CAR number, date issued, contractor, description of unacceptable performance, suspense date, and closeout date. All

CARs and CAR logs shall be maintained by the COR for the life of the contract. All CARs will be tracked with a control number. The Functional Commander/Director is the issuing authority for their COR’s generated CARs. By providing the control number to the COR originating the CAR, the issuing authority demonstrates concurrence with the finding.

5.2.5. Contracting Officer Notification: CO notification may be required under exigent circumstances to address Contractor performance.

5.2.5.1. Major Findings: If at any time, the COR identifies a condition as having a significant adverse effect on the quality of the activity repeatedly, such as those stated below, the COR shall document their findings and notify the Contracting Officer immediately in writing.

• Failure to meet a performance threshold.

• Failure to provide adequate corrective action to preclude recurrence of Government identified findings.

• Failure to provide corrective action to deficiencies identified by the COR within a prescribed suspense period.

• Any failure to adhere to security regulations that results in a security incident.

5.2.5.2. Minor Findings: If at any time, the COR identifies a departure from established standards having little bearing on the service provided, the COR shall document the findings but is not required to notify the Contracting Officer. However, if the same minor finding is identified three months in a row, it may be an indication that a major finding is occurring or has occurred because the Contractor has not taken proper steps to prevent recurrence. In this case, the COR shall notify the Contracting Officer in writing.

5.3. Remediation. In accordance with RFO 52.212-4, Contract Terms and Conditions, Commercial Items, if any of the services do not conform to contract requirements, the

Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price.

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5.3.1. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may exercise its post acceptance rights.

5.3.2. IAW RFO 52.212-4(m), the Government may terminate the contract for cause if the

Contractor fails to comply with any contract terms and conditions, or fails to provide the

Government, upon request, with adequate assurances of future performance.

5.4. Certification and Acceptance of Services. As required, the COR will certify receipt of acceptable contractor services at intervals determined by the contract. The COR will certify that acceptable services were received, in accordance with the terms and conditions of the contract.

The COR will certify receipt of contractor services via invoice submitted to the COR three days prior to invoice input to Wide Area Workflow (WAWF). The COR must sign off on services rendered prior to contractor invoice submission. Certification of services shall be accomplished on the first workday following the completion of the contract payment period, to avoid payment of interest penalties. COR are responsible for obtaining, scheduling, and completing WAWF training from the base Accounting and Finance Office.

5.5. Combating Trafficking in Persons. IAW R-DFARS PGI 222.1703, the COR will monitor the Contractor’s performance regarding trafficking in persons such that non-compliance with

RFO 52.222-50, Combating Trafficking in Persons (CTIP), is brought to the immediate attention of the Contracting Officer. All DoD military and civilians must receive CTIP awareness training;

it is highly recommended that DoD contractors receive CTIP awareness training. The military has zero tolerance for human trafficking. CORs are to report all violations to their Contracting

Officers immediately and keep a log for annual review of all concerns.

Unacceptable Performance Documentation Flow Chart

COR

Validates complaint w/Contractor

Caused by Government action/lack of action

Forward written notification (CAR) to Contractor

COR documents Government plan to avoid recurrence

Contractor successfully addresses complaint

COR or CO forwards CAR to Contractor

Contractor responds to the CAR

COR forwards to the CO for necessary action

COR files the documentation

No

Yes

Yes

No

COR accepts the contractor’s response

No

Yes

COR forwards to the CO and files a copy in the assessment files

Mission Impact

No

Yes

QASP — EOS Dormitory Custodial Services FY27 — ATTACHMENT 1 13

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER NUMBER 2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (QAP) SIGNATURE AND DATE 5. QAP PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or SOW PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS

CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR NON-CONCUR 12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-

CONCURRENCE OF QAP CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR QAP SIGNATURE AND DATE

15. QAP REMARKS (REQUIRED)

16. CONTRACTOR REPRESENTATIVE REMARKS

Performance Assessment Report (PAR) Template, Feb 05 (SAF/AQCP)

QASP — EOS Dormitory Custodial Services FY27 — ATTACHMENT 2 14

PERFORMANCE ASSESSMENT REPORT

Continuation Sheet

(Number to correspond with applicable Item Number on reverse)

Performance Assessment Report (PAR) Template, Feb 05 (SAF/AQC)

QASP — EOS Dormitory Custodial Services FY27 — ATTACHMENT 2 (CONTINUED) 15

Performance Assessment Report (PAR) Instructions

Block 1. Quality Assurance Personnel (QAP) enters contract or task order number.

Block 2. QAP enters contractor name.

Block 3. QAP enters type of services.

Block 4. QAP signs and dates.

Block 5. QAP enters telephone number.

Block 6. QAP assigns suspense date for Contractor Representative validation if a deficiency box was checked in Block 7.

Part I. Contractor Performance

Block 7. QAP checks all boxes that apply.

Block 8. QAP enters Services Summary or Statement of Work (SOW) paragraph item reviewed.

Block 9. QAP enters brief description of deficiency and tracking number if the deficiency box was checked in Block 7. Detailed description will be on Corrective Action Report (CAR).

Block 10. QAP enters a detailed performance assessment if the deficiency box in Block 7 was not checked.

Parts II and III will be used only if a deficiency was documented in Part I.

Part II. Contractor Validation

Block 11. Contractor Representative checks one box in response to QAP cited deficiency. If Concurrence is indicated, Contractor Representative continues to Block 12. If Non-Concurrence is indicated, continue to Block 13 and state reason(s) for Non-Concurrence with QAP cited deficiency and return PAR to QAP.

Block 12. Contractor Representative enters Estimated Completion Date of Corrective Action and continues to Block 13.

Block 13. Contractor Representative details Corrective Action and the Action Taken to Prevent Recurrence or Reason for Non-Concurrence of QAP cited deficiency.

Part III. Deficiency Corrected

Block 14. QAP checks appropriate block, signs, and dates.

Block 15. (Required Entry) QAP remarks regarding the Corrective Action and the Action Taken to Prevent Recurrence. If Non-Concur was checked, this block should be very detailed to explain why.

Block 16. Contractor Representative enters remarks if further discussion is needed about QAP concurrence with Contractor’s Corrective Action and Action Taken to Prevent Recurrence.

Continuation Sheet. The Continuation Sheet is to be used to expand on any information that will not fit in the applicable numbered block.

QASP — EOS Dormitory Custodial Services FY27 — ATTACHMENT 2 CONTINUED 16

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR 2. CONTRACT NUMBER 3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE 6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (QAP)

TYPED NAME AND GRADE SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE SIGNATURE AND DATE

10. QAP RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. QAP DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

Corrective Action Report (CAR) Template, Feb 05 (SAF/AQCP)

QASP — EOS Dormitory Custodial Services FY27 — ATTACHMENT 3 17

CORRECTIVE ACTION REPORT (CAR)

Continuation Sheet

(Number to correspond with applicable Item Number on reverse)

Corrective Action Report (CAR) Template, Feb 05 (SAF/AQCP)

QASP — EOS Dormitory Custodial Services FY27 — ATTACHMENT 3 (CONTINUED) 18

Corrective Action Report (CAR) Instructions

Block 1. Enter Contractor Name.

Block 2. Enter Contract Number.

Block 3. Enter Contract Name or Type of Services.

Block 4. Enter Functional Area of the Contract.

Block 5. Enter the assigned suspense date given the contractor to provide a response to the CAR. A date must be entered for a Major CAR. A date is optional at the discretion of the Quality Assurance Personnel (QAP) initiating the CAR if the finding is Minor.

Block 6. All CARs will be tracked with a Control Number. The functional commander/functional director is the Issuing Authority for his/her contract Quality Assurance Evaluators (QAPs) generating CARs. By providing the control number to the QAP originating the CAR, the Issuing Authority demonstrates concurrence with the finding.

The control number will be made up of the first two letters of the name of the site or contract, the last two digits of the calendar year, and a three digit number starting with 001 and progressing upward throughout the calendar year (e.g., WP04-001).

Block 7.

1. Check the block that indicates whether the identified deficiency is assigned as a Major or Minor finding. See Performance Plan (PP), paragraph 6.1.4, for the definitions of Major and Minor findings and associated explanations.

2. Finding: Clearly state the details of the finding followed by a reference to the stated contractual requirement.

The reference must state the portion of the contract, part, section, paragraph and subparagraph and must make a complete brief quotation of the contract reference.

3. State the impact that the finding has or could have on the accomplishment of the mission that the contract provides.

4. When determining how long to give the contractor to respond to the identified finding, the normal is 10 working days. The suspense date should reflect this unless the finding requires a greater amount of time to come to solution. Major findings require a contractor response. Minor findings may require a contractor response at the discretion of the QAP initiating the CAR and/or the Issuing Authority.

Blocks 8 and 9. Contract QAPs initiating a CAR must sign in Block 8 and the Issuing Authority signs in Block 9.

Each annotates the date at the time of signature.

Block 10. Upon review of the contractor’s reply, the originator of the CAR will enter comments regarding acceptance or rejection of the contractor’s response. This block may also contain any comments regarding follow-on inspections conducted or needed at a later date to validate that the finding has not reoccurred.

Block 11. The QAP selects Accept or Reject after reviewing the contractor’s response.

Block 12. The QAP enters a close date after advising the Issuing Authority that the contractor’s response is acceptable and the Issuing Authority concurs. The Issuing Authority will then forward the closed CAR to the contractor and report accordingly in the monthly Certificate Of Service (COS) or other applicable contracting officer services report. This routing remains the same if the contractor response is unacceptable and the CAR remains open until an acceptable response is received except that the Issuing Authority forwards the open CAR back to the contractor for additional information.

Continuation Sheet. The Continuation Sheet is to be used to expand on any information that will not fit in the applicable numbered block.

QASP — EOS Dormitory Custodial Services FY27 — ATTACHMENT 3 (CONTINUED) 19