QA.docx

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ManageEngine Service Desk Plus Enterprise Edition
Solicitation number
N68335-26-Q-0386
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Written by GovTribe AI ·

This is a Questions and Answers document clarifying procurement specifications for the ManageEngine Service Desk Plus Enterprise Edition software renewal solicitation (N68335-26-Q-0386).

The Q&A confirms that the Government is seeking a subscription/license renewal only, with implementation and training to be quoted separately if required. Payment terms are Net 30. The procurement specifies 65 technicians (agents) as the required licensed user count and 5,000 nodes as the licensing tier to accommodate the approximately 4,000 IP-based assets to be managed (computers, printers, routers, switches, access points). The deployment model is on-premises rather than cloud-based. This renewal is for the Naval Air Warfare Center, Lakehurst, NJ, with the current subscription set to expire on April 18, 2026. The Government intends to conduct limited competition between the OEM Zoho (CAGE: 1KJW4) and their authorized distributors under a firm-fixed-price contract structure.

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Attachment 001 - CLIN Structure.xlsx XLSX spreadsheet

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Q&A Question 1: Is this procurement via credit card or Net 30 payment terms?

Answer 1: Net 30 payment terms.

Question 2: Please confirm whether this request is for subscription/license only, with implementation and training to be quoted separately if required.

Answer 2: Subscription / License only

Question 3: Please specify the license type: New, Upgrade, or Renewal.

Answer 3: Renewal

Question 4: Please confirm whether the required licensed user count is 65 technicians (agents).

Answer 4: 65 technicians

Question 5: Please confirm whether 4,000 nodes refer to the total number of IP-based assets to be managed (e.g., computers, printers, routers, switches, access points). Additionally, please advise whether you require exactly 4,000 nodes or the closest available licensing tier (3,000 or 5,000 nodes).

Answer 5: 5,000 nodes

Question 6: Please confirm your preferred deployment model: Cloud or On-Premises.

Answer 6: On premises

File details come from the government source that posted it. Updated .