QA_Updated.docx

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ManageEngine Service Desk Plus Enterprise Edition
Solicitation number
N68335-26-Q-0386
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This is a Questions and Answers document addressing clarifications for solicitation N68335-26-Q-0386 regarding ManageEngine Service Desk Plus Enterprise Edition. The document confirms key procurement parameters: the requirement is for subscription/license renewal only (not implementation or training), with Net 30 payment terms rather than credit card payment. The licensed user count is confirmed at 65 technicians, and the node requirement is 4,000 IP-based assets to be managed (such as computers, printers, routers, switches, and access points), with 5,000 nodes as the acceptable alternative if the exact 4,000-node tier is unavailable. The deployment model is specified as on-premises rather than cloud-based.

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QA.docx DOCX document
Attachment 001 - CLIN Structure.xlsx XLSX spreadsheet

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Q&A Question 1: Is this procurement via credit card or Net 30 payment terms?

Answer 1: Net 30 payment terms.

Question 2: Please confirm whether this request is for subscription/license only, with implementation and training to be quoted separately if required.

Answer 2: Subscription / License only

Question 3: Please specify the license type: New, Upgrade, or Renewal.

Answer 3: Renewal

Question 4: Please confirm whether the required licensed user count is 65 technicians (agents).

Answer 4: 65 technicians

Question 5: Please confirm whether 4,000 nodes refer to the total number of IP-based assets to be managed (e.g., computers, printers, routers, switches, access points). Additionally, please advise whether you require exactly 4,000 nodes or the closest available licensing tier (3,000 or 5,000 nodes).

Answer 5: The requirement is for 4,000 nodes. If 4,000 is unavailable, 5,000 nodes would be the next best option.

Question 6: Please confirm your preferred deployment model: Cloud or On-Premises.

Answer 6: On premises

File details come from the government source that posted it. Updated .