Q_A_IFB_CSLB-25-01_Debt_Collection_Services_.pdf
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- Attached to
- IFB CSLB-25-01 Debt Collection Services
- Solicitation number
- 0000038294
- Issued by
- California
About this file
This document is a Questions and Answers (Q&A) file associated with Invitation for Bid (IFB) CSLB-25-01 issued by the California Department of Consumer Affairs, Contractors State License Board (CSLB), for comprehensive debt collection services. The CSLB seeks to procure a contractor to collect delinquent fees, fines, and cost recovery amounts owed to the State through full-service debt collection operations, including skip-tracing, legal action filings for civil penalties when attachable assets have been identified, credit reporting, and computerized account management across California. The critical timeline includes a final written questions deadline of March 11, 2026, with responses provided on March 13, 2026, a bid submission deadline of March 24, 2026 at 3:00 PM, and public bid opening scheduled for March 25, 2026 at 10:00 AM. The anticipated contract start date is May 1, 2026, with a three-year initial term extending through April 30, 2029. Bids may be submitted electronically or via sealed envelope to the Department of Consumer Affairs, Contracts Unit, Attention: Tacia Bates, 1625 N. Market Boulevard, Suite S-103, Sacramento, CA 95834.
Compensation is structured as a percentage of collected debt, with estimated outstanding CSLB debt of $3,000,000 and estimated litigation services of $300,000, though actual amounts are subject to change. The contractor bears all court and legal fees relating to debt collection and cannot charge the State until debt is collected. Award will be made to the lowest responsive bid meeting all requirements. A 5% Small Business Enterprise (SBE) preference is available to certified small businesses or non-small businesses subcontracting at least 25% of the net bid price to certified small businesses, while Disabled Veteran Business Enterprise (DVBE) participation is voluntary. Contractors must be registered with the California Secretary of State, licensed to do business in California, maintain a principal office within the State, and comply with all applicable state and federal collection laws. Required insurance includes general liability coverage of $1,000,000 per occurrence/$2,000,000 aggregate, automobile liability coverage of $1,000,000 combined single limit, and workers' compensation insurance, with the State named as additional insured.
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Other files
| File | Type | Posted |
|---|---|---|
| IFB_Intent_to_Award_CSLB-25-01.pdf | ||
| Addendum__1.pdf | ||
| IFB_CSLB-25-01_Debt_Collection_Services.pdf |
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Text version
IFB
Question and Answers #1
IFB CSLB-25-01
DEBT COLLECTION SERVICES
March 13, 2026
To: Prospective Bidders
Subject: Questions and Answers #1 IFB CSLB-25-01
This will serve to inform all prospective bidders of Question and Answers 1 for IFB CSLB-25-01 entitled “Debt Collection Services”.
This Questions and Answers responds to the questions received from prospective bidders.
Question #1. Has the current contract gone full term?
Answer: Yes.
Question #2. Have all options to extend the current contract been exercised?
Answer: No. Contract will not be extended due to vendor relocation.
Question #3. Who is the incumbent, and how long has the incumbent been providing the requested services?
Answer: Please submit a Public Records Act Request for this information.
Question #4. How are fees currently being billed by any incumbent(s), by category, and at what rates?
Answer: Please submit a Public Records Act Request for this information.
Question #5. What estimated or actual dollars were paid last year, last month, or last quarter to any incumbent(s)?
Answer: This information is not available at this time.
Question #6. To how many vendors are you seeking to award a contract?
Answer: One (1).
Question #7. Can you please provide a greater description of the specific kind of receivables to be placed for collection?
Answer: Civil penalties included in citations issued to unlicensed contractors.
Questions and Answers #1
Question #8. To what extent are these accounts owed by private consumers versus commercial businesses?
Answer: 100% Commercial Businesses.
Question #9. Will accounts be primary placements, not having been serviced by any other outside collection agency, and/or will you also be referring to secondary placements? If so, should bidders provide proposed fees for secondary placements also?
Answer: 100% Primary Placements.
Question #10. What collection attempts are performed or will be performed internally prior to placement?
Answer: Unlicensed contractors will have 15 business days to comply with the citation after it is issued, or 30 days to comply with any stipulated settlement or judge’s order (if the case is appealed). After default, they will receive one letter/notice notifying them that the outstanding balance will be referred to collections.
Question #11. What is the total dollar value of accounts available for placement now by category, including any backlog?
Answer: No backlog, approximately $100,000, which is the monthly average.
Question #12. What is the total number of accounts available for placement now by category, including any backlog?
Answer: No backlog, approximately thirty (30), which is the monthly average.
Question #13. What is the average balance of accounts by category?
Answer: Approximately $3,500
Question #14. What is the average age of accounts at placement (at time of award and/or on a going-forward basis), by category?
Answer: Approximately six (6) months.
Question #15. What is the monthly or quarterly number of accounts expected to be placed with the vendor(s) by category?
Answer: Approximately thirty (30) per month.
Question #16. What is the monthly or quarterly dollar value of accounts expected to be placed with the vendor(s) by category?
Answer: Approximately $100,000.
Question #17. What has been the historical rate of return or liquidation rate provided by any incumbent(s), and/or what is anticipated or expected as a result of this procurement?
Answer: $44,000 rate of return for the term of the contract.
Question #18. What billing servicer do you utilize?
Answer: Contractor shall be responsible for their own billing services.
Question #19. Have all cases been fully adjudicated by the time of placement?
Answer: No.
Question #20. If applicable, will accounts held by any incumbent(s) or any backlog be moved to any new vendor(s) as a one-time placement at contract start up?
Answer: Yes.
Question #21. What is your case management/accounting software system of record?
Answer: CSLB utilizes internal software to record.
Question #22. Who is your electronic payment/credit card processing vendor?
Answer: Contractor shall be responsible for their own electronic payment/credit card processing vendor.
Question #23. Can you please indicate what inbound and outbound contact methods, beyond phone calls or letters (such as email and text), would be permitted by the scope of work?
Answer: Email is acceptable.
Question #24. Please reconfirm the due date for this procurement by providing it in response to answers to questions.
Answer: March 24, 2026 at 3:00 p.m.
Question #25. If there was a previous solicitation for these services, what was its title, number, release date, and due date?
Answer: No.
Question #26. Why has this bid been released at this time?
Answer: The current contract will expire on April 30, 2026.
Question #27. When is the anticipated contract start date?
Answer: Anticipated start date is May 1, 2026.
Question #28. When is the anticipated award date?
Answer: Estimated award date will be in April 2026.
Question #29. Can you please provide greater explanation of your expectations related to any required subcontracting to minority-owned, women-owned, or other types or categories of small or disadvantaged businesses? For example, what is required with the proposal, and what is required to comply during the term of the contract?
Answer: Please refer to the Small Business Section of the IFB and the Bidder’s Declaration form.
Question #30. Are bidders permitted to deviate in any way from any manner of quoting fees you may be expecting? For example, if there is a pricing page in the RFP, can bidders submit an alternate fee structure? If there is no pricing page in the RFP, do you have any preference for how bidders should quote fees or can bidders create their own pricing categories?
Answer: No.
Question #31. Please describe your level of satisfaction with your current or recent vendor(s) for the same purchasing activity, if applicable.
Answer: Satisfied.
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