PWS_Zeiss Maintenance FY25.docx

Performance Work Statement

Zeiss Maintenance

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide Zeiss Maintenance for the 36th Medical Group, Andersen AFB, Guam.

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Carl Zeiss Meditec Maintenance as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background: The 36th Medical Group (MDG) is located at Andersen AFB, the northern most point of Guam. The 36th MDG primary mission is to provide top quality care to our active- duty military and their families while maintaining combat ready medics, a fit force, and healthy families. We strive to maximize readiness, strengthen, and build partnerships, develop Airmen, prepare today for the fight tomorrow, and promote a healthy population.

1.4 Objectives: The 36th Medical Group (36 MDG) requires a twelve-month Support and Maintenance Contract to include four option years of repair, calibration, and operational test to maintain the clinic's Carl Zeiss Optometry equipment. This requirement includes services for the Zeiss Cirrus 5000, Zeiss HFA3, Zeiss Clarus 500 and the Zeiss Atlas 9000.

1.5 Scope: Zeiss Maintenance Service. Services include the support via online or phone communication and maintenance of equipment whether routine or requested. The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation, supplies, shipping costs, and other items and services IAW the Zeiss “complete Care” service plan.

1.6 Period of Performance (PoP):

· Base Year: 01 AUG 2025 – 31 JUL 2026

· Option Year 1: 01 AUG 2026 – 31 JUL 2027

· Option Year 2: 01 AUG 2027 – 31 JUL 2028

· Option Year 3: 01 AUG 2028 – 31 JUL 2029

· Option Year 4: 01 AUG 2029 – 31 JUL 2030

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed at 36th Medical Group, Building 26012, Carolines Avenue, Andersen AFB Guam 96929.

1.7.2 Recognized Federal holidays: The contractor is not required to perform services on holidays listed below:

1.7.3 Hours of operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.7.4 Hours of operation Hospital Clinics: Monday-Thursday 8 a.m. to 4 p.m.

Training every 2nd Wednesday of each month 7:30 a.m. to 4:30 p.m. – Clinic Closed Main Outpatient Pharmacy: Monday-Friday 7:30 a.m. to 4:30 p.m. – Closed Holidays Laboratory: Monday-Thursday 7 a.m. to 5:30 p.m.; Fridays 7 a.m. to 5 p.m. – Closed Holidays

5.1 Performance Objectives:

5.0 SPECIFIC TASKS

5.1.1 The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation, supplies, and other items and services necessary to perform Zeiss Maintenance Services necessary to keep the following items operating in accordance with (IAW) the manufacturer's specifications.

· Zeiss Cirrus 5000

· Zeiss HFA3 860

· Zeiss Atlas 9000

· Zeiss Clarus 500

5.1.2 The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation, supplies, shipping costs, and other items and services IAW the Zeiss "Complete Care" service plan:

5.1.3 Preventative Maintenance. Contractor shall provide maintenance for items listed in section 2 following the manufacturer's guidelines, by prior arrangement or in accordance with the maintenance schedule. This includes a check on parts subject to wear and tear in line with the manufacturer's guidelines during system inspection and calibration.

5.1.4 Service Hotline and Technical Phone / Chat and Remote Support Contractor shall provide a telephone number to contact ZEISS personnel in case of an emergency or other issue (such as technical, application, or informational) with a ZEISS system.

5.1.5 Contract shall provide telephone support from a qualified technician during the contractor's normal business hours and within 2 hours outside their normal working hours, weekends, and federally recognized holidays.

5.1.6 Contractor shall provide support through personnel at the ZEISS Service Center regarding technical and application issues via telephone or chat.

5.1.7 Performance Updates: Contractor shall provide hardware and software updates were and when applicable to enhance the performance of the equipment listed in section 2 as recommended and issued by ZEISS.

5.1.8 Connectivity for ZEISS mart Services.

5.1.8.1 Contractor shall perform ZEISS remove service activities such as identifying sources of malfunction, remote support, etc. as applicable to the systems listed in section 2.

5.1.8.2 Corrective Maintenance

5.1.8.3 Repair (labor time) to correct equipment in case of malfunction.

5.1.9 Spare Parts.

5.1.10 Parts of instruments are exchanged to restore the complete functionality of the device. Only original ZEISS spares parts shall be used.

5.1.11 MAINTENANCE SCHEDULE:

5.1.12 The Contractor shall provide, at a minimum, annual on-site preventative maintenance, unscheduled maintenance, and on-call emergency services.

5.1.13 The Contractor shall coordinate with 36 MDG annually to arrange for on-site maintenance visits.

5.1.14 For unscheduled maintenance or on-call emergencies, the Contractor shall provide required maintenance services no later than (NLT) 14 days with an on-site visit.

5.1.15 Contractor Personnel: The contractor shall provide a point of contact (POC) for all contractual matters.

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