PWS - W911QX26QA082.doc

Performance Work Statement (PWS)

Gatan ancillary instrument systems Maintenance Service Agreement

XX May 2026 C.1 Background

In support of its mission and customer programs, the Army Research Directorate (ARD) of DEVCOM Army Research Laboratory (ARL) relies upon electron microscopes to characterize the microstructure and chemistry of materials. There are three (3) electron microscopes owned by DEVCOM ARL of different types, one (1) scanning electron microscopes (SEM), one (1) transmission electron microscope (TEM), and one (1) dual beam focused ion beam (FIB) microscope that are equipped with ancillary equipment manufactured by Gatan, Inc. These include three (3) X-ray energy dispersive spectrometers (XEDS) and two (2) electron backscattered diffraction (EBSD) instruments. These are highly complex instruments whose hardware and software require periodic and routine maintenance, as well as emergency repair to remain fully operational and meet the original performance specifications as defined in their original procurement documents. This contract is for a continuation of services from a previous contract which is set to expire on June 8, 2026. What is requested is to have a base year in which the above mentioned instruments are placed under a preventive maintenance agreement with two (2) additional option years.

C.2 Objective

The objective is to place the five (5) Gatan ancillary instrument systems under one (1) preventive maintenance service agreement contract so that there is no lapse of coverage from the existing contract. To achieve the objective, a one (1) year preventive maintenance service contract for the base year to cover two (2) systems and two (2) – one (1) year preventive maintenance service contract options to cover all five (5) Gatan ancillary systems.

C.3 Requirement

C.3.1 Period of Coverage

The Contractor shall provide Original Equipment Manufacturer (OEM) authorized service for twelve (12) months for the base year and twelve (12) months for each of the two (2) options years.

C.3.2 Equipment Covered

The Contractor shall provide routine maintenance on the Gatan ancillary equipment comprised of the following list in the base year:

· TEAM Pegasus Integrated Energy Dispersive Spectroscopy (EDS) - Electron Backscatter Diffraction (EBSD) System Serial Number (S/N) 9466 which includes Octane Elite Super (S/N 21112) and Hikari XP2 System (S/N 20-3243)

· TEAM EDS System S/N 9479 which includes Elite T, windowless (S/N 20521)

· TEAM Pegasus Integrated EDS-EBSD System S/N 10361which includes Octane Elite Super (S/N 21136) and Velocity Super System (S/N 4012)

Additionally, all three (3) XEDS systems shall include Silicon Drift Detector (SDD) Module Coverage.

C.3.3 Operation Status Requirement

The Contractor shall provide service included in their Comprehensive option described in the GATAN SERVICE MAINTENANCE AGREEMENT TERMS AND CONDITIONS C.3.4 Telephone Support

The Contractor shall provide unlimited telephone support during normal business hours, 8:30 A.M. through 5:00 P.M., EST, excluding weekends and Federal holidays.

C.3.5 Preventative Maintenance Visits

The Contractor shall provide up to one (1) Preventive Maintenance (PM) service visits per year.

C.3.6 The Contractor shall provide an onsite repair visit for any field-serviceable products and factory-serviceable products for which a field service upgrade has been purchased with a targeted response time of less than 48 hours.

C.3.7 The Contractor shall provide telephone scheduling for routine preventative maintenance.

C.3.8 The Contractor shall provide priority service for any covered product in need of emergency repair with a targeted telephone response time of less than four (4) hours for scheduling a service visit.

C.3.9 The Contractor shall provide emergency service for field-serviceable products at no additional cost to the Government.

C.3.10 The Contractor shall provide all replacement parts except consumables at no additional cost to the Government.

C.3.11 The Contractor shall provide service during normal business hours, 8:30 A.M. through 5:00 P.M., EST, excluding weekends and Federal holidays.

C.3.12 The Contractor shall be available for the initiation of service requests 24 hours a day by telephone. The Contractor shall also be available by email for the initiation of service requests. The Contractor shall respond within one (1) business day to initiate resolution of the problem with a targeted response time of less than 48 hours.

C.3.13 The Contractor shall include inspection (performance check, alignment and cleaning, as needed) and testing at reasonable intervals as specified for all covered equipment.

C.3.14 The Contractor shall provide unlimited On-site Emergency Service at Aberdeen Proving Grounds, MD.

C.3.15 The Contractor shall adhere to U.S. Army Aberdeen Proving Ground and U.S. Army Research Laboratory facilities access requirements.

C.4.

Security

All Contractor personnel working on this contract shall have the appropriate personnel security clearance in accordance with (IAW) ARL security authority. The Contractor shall adhere to the following distribution statement with regards to the PWS and information generated under this effort:

C.4.1 Distribution

The Contractor shall adhere to the following distribution statement for all contract award documents and attachments:

DISTRIBUTION STATEMENT B: Distribution authorized to U.S. Government agencies (reason) (date of determination). Other requests for this document shall be referred to (controlling DoD office).

C.5.

ANTI-TERRORISM AND OPERATIONS SECURITY (AT-OPSEC) REQUIREMENTS

C.5.1 Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204.9. Personal Identify Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.5.2 For contractors that DO NOT require CAC, but require access to a DoD facility or installation Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation facility access and local Security policies and procedures (provided by Government Representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

Contracting Officer: