PWS USNCC Instructional Course Design Support 18FEB26 CET v02.pdf

PERFORMANCE WORK STATEMENT (PWS) 18FEB26

US Naval Community College (USNCC)

Instructional Course Design, Maintenance, &

Faculty Support

1. General Information:

The U.S. Naval Community College (USNCC) aims to advance the Navy’s warfighting advantage and enhance operational readiness by providing world-class, naval-relevant education to a globally deployed force. In 2024, USNCC began its partnership with higher education institutions to deliver a wide selection of academic degree programs to enlisted servicemembers. The USNCC Naval Studies Certificate, which has five courses, constitutes part of the degree curriculum at Partner Institutions. The five courses are:

NAV101 Naval Ethics and Leadership, NAV102 Modern Naval History, NAV103 Naval Force Design, NAV104 U.S. National Defense Establishment and Civil-Military Organization, and NAV105 Introduction to Geopolitics (Capstone). In addition to the Naval Studies Certificate program, the US Naval Community

College provides college level education courses to include, but not limited to English, Math, and Science.

2. Scope:

United States Naval Community College (USNCC) requires Instructional Course Design and

Maintenance, and Faculty support, for the development and continued maintenance and support for its new and existing courses and community sites housed within the USNCC Learning Management System

(LMS). Courses may consist of, but may not be limited to, credit bearing on non-credit bearing online asynchronous courses, personalized competency-based courses and modules, covering topics related to

Naval Studies or other General Education related subject matters such as English, Math, and Science.

Community sites may include but may not be limited to student orientation, faculty training and online learning best practices. The online faculty and student hubs aid in building a virtual community outside the asynchronous curriculum. Ongoing maintenance may include, but is not limited to, routine upkeep of course sites, media, and content within courses and modules, as well as correcting missing, inaccurate, or broken content items.

2.1 Design, development, & maintenance of new and on-going USNCC fully online, credit bearing and non-credit bearing online asynchronous courses, personalized competency-based courses and modules covering topics related to Naval Studies are other General Education related subject matters.

2.2 Design, development, and maintenance of community sites which may include but not limited to, online courses to equip students with skills, strategies, and habits for success in online learning environments

(traditional asynchronous & CBE) and faculty development sites for enhancing online teaching effectiveness (online pedagogy)

3. Tasks / Requirements:

Courses may consist of, but not limited to, credit bearing on non-credit bearing online asynchronous courses, personalized competency-based courses and modules, covering topics related to Naval Studies are other General

Education related subject matters. Community sites may include but not limited to, student orientation, teacher training and online learning best practices, online faculty and student hubs that help build community outside the curriculum. Ongoing maintenance may include, but is not limited to, routine upkeep of course sites, media, and content within courses and modules, as well as correcting missing, inaccurate, or broken content items.

3.1 Description of Services/Introduction: The Contractor shall propose solutions that provides for

USNCC’s course design, development, and continued maintenance solutions for the new and existing courses and community sites housed within the USNCC Learning Management System (LMS). The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform course design, development and continued maintenance of all new and current USNCC courses and community sites, to be housed within the USNCC LMS as defined in this Performance Work. The contractor shall perform to the standards in this contract

3.2 Course Design: Collaborate with USNCC faculty, our Subject Matter Experts (SME), in the design of curriculum, ensuring alignment with learning outcomes and applying evidence based instructional design models and strategies in ensuring heightened student engagement, progression, persistence, completion, and retention. Deliverables guiding, documenting, and cataloguing the design process may include design documents such as course design maps, storyboards, etc. Design would also include creating and maintaining community sites for faculty and students (faculty hub, student hub, orientation) which include but not limited to LMS training and best practices and strategies that support effective teaching and learning online in asynchronous credit-based and competency-based courses and modules. Expected

Number of academic courses and community sites to be designed and developed will be no less than one

(3-credit-bearing) course, and up to three (3 credit-bearing) courses in each academic year. In addition, the contractor shall provide additional options increments of up to two, not to exceed five per year of contract performance to allow for growth within the USNCC community sites and course development as student population increases.

3.3 Development & Maintenance: Using resources, personnel, facilities, tools, materials, the contractor in partnership with and guidance of USNCC faculty, will develop and maintain instructional content for all new and current USNCC courses and community sites which will include but not limited to text and multimedia artifacts (e.g., videos, graphics, animations, simulations, games); formative and summative assessments and associated rubrics aligned with and effectively assessing programmatic and institutional goals; learning activities that address the three types of contact in contact hours (Content, Peers, Faculty);

instructor guides (best practices/strategies in teaching online) and learner handbooks (best practices/strategies in learning online) and resources, other supplementary course materials and resources as needed.

3.3.1 Preferred format: instructional content may include but not limited to text-based instructional content, video lectures, interactive practice and assessment modules, micro-learning segments, scenario-based, game-based, or interactive simulations

3.3.2 Length: all instructional content, including but not limited to text-based multimedia content, should be between 8-12 minutes in length. Assessment and practice length may vary depending on the nature of assessments and practice

3.3.2.1 Tone and Style: Academic, informative, factual, conversational, in plain English.

3.3.3 Branding: in compliance with USNCC branding and all applicable Department of the

Navy and Department of Defense rules and regulations for IT systems

3.3.4 Assessment Requirements: Assessments may vary depending on the subject and discipline. Types of assessment may include but are not limited to:

3.3.4.1 Formative Assessments: Knowledge checks and practice activities, discussions forums, mid-terms, etc.)

3.3.4.2 Summative Assessments (e.g., final exams, knowledge checks and practice, discussion forums, capstone projects etc.)

3.3.4.3 Authentic Assessments (e.g.: case studies, simulations, capstone projects, game-based assessments)

3.3.4.4 Peer Assessment (e.g.: peer reviewed essays and short assignments, group projects etc.

3.3.4.5 Assessment Rubric: create effective, empirically grounded rubrics to assess learning outcomes within courses and deploy rubrics aligned with institutional and accreditation needs.

3.3.5 Learning Management System (LMS) Integration: Build in and/or migrate course content into the designated LMS (e.g., Canvas, Moodle, Blackboard, etc.). Ensure content is SCORM/xAPI compliant if required. Conduct usability testing to verify functionality, accessibility, and mobile responsiveness.

3.4.1 Accessibility & Universal Design: Ensure all materials meet WCAG 2.1 AA accessibility standards. Incorporate Universal Design for Learning (UDL) principles to support diverse learners.

3.4.2 Quality Assurance: Review all deliverables for accuracy, completeness, and quality.

Conduct peer reviews and/or pilot testing of course components. Submit QA report for review and sign-off before course launch.

3.4.3 Community Sites and Course Maintenance:

Course maintenance shall include but is not limited to tracking and updating new and existing links. Identifying and updating modules of each course that did not meet learning objectives of the course approximately every 10 weeks. Updating up to 20% of total course content and/or as identified by USNCC Associate Dean or designee. Ensure all courses are in compliance with USNCC branding and all applicable Department of the

Navy and Department of Defense rules and regulations for IT systems. Approximately 3-

4 community sites and 7 course sites will need maintenance support per year. (This number may increase/change as additional courses as added/removed to/from the

USNCC course catalogue)

3.5 Project Management & Collaboration

3.5.1 Provide timelines, work plans, and regular design and development progress updates.

3.5.2 Attend scheduled planning and review meetings with internal stakeholders.

3.5.3 Incorporate feedback and revisions in a timely manner.

3.6 Helpdesk and Technical Support (Faculty & Students):

3.6.1 Learning Platform Support

3.6.1.1 Navigation assistance within the Learning Management System (LMS).

3.6.1.2 Help with accessing course content, submitting assignments, taking quizzes, and checking grades.

3.6.1.3 Troubleshooting course enrollment, course and content access, progress tracking, and content availability.

3.6.2 User Access & Account Support (may include triaging with other support teams)

3.6.2.1 Assistance with login issues, password resets, and account setup.

3.6.2.2 Troubleshooting access problems due to browser, device, or network issues.

3.6.2.3 Support for Single Sign-On (SSO) and authentication processes.

3.6.3 Multimedia & Content Access

3.6.3.1 Support for video/audio playback issues, including buffering or loading errors.

3.6.3.2 Assistance with downloading/uploading files and viewing interactive content.

3.6.3.3 Compatibility checks across various devices and browsers.

3.6.4 Communication Tools Assistance

3.6.4.1 Help with forums, messaging systems, announcements, and email notifications.

3.6.4.2 Troubleshooting errors in communication between students and instructors.

3.6.5 Accessibility Support

3.6.5.1 Guidance on assistive technologies like screen readers, captions, and keyboard navigation.

3.6.5.2 Support to ensure course content meets accessibility standards (e.g., WCAG compliance).

3.6.6 Support Channels & Availability

3.6.6.1 Support via email, live chat, phone, web forms.

3.6.6.2 24/7 support or coverage during designated learning hours. Designated learning hours are 24/7 due to our students being posted all over the world.

3.6.6.3 During non-business hours, support provided within 12 hours of submitted request

3.6.7 Reporting & Feedback

3.6.7.1 Regular reports on support usage, response times, and common technical challenges.

3.6.7.2 User feedback collection to improve services and enhance learning outcomes.

4.0 Key Personnel:

All contractor-provided personnel will be offsite. USNCC will provide subject matter expert and the contractor shall provide instructional design services. Instructional Design entity must possess at minimum:

• Substantive experience in developing online asynchronous and competency-based education

(CBE) courses for accredited colleges and universities at an undergraduate level

• Substantive experience in developing competency-based education (CBE) courses for accredited colleges and universities at an undergraduate level

• Substantive experience in leveraging best of breed strategies for education working adults, including understanding of practices in andragogy

• Key staff include individuals with at least 5 years of experience in instructional design and have at least 1-2 instructional designers with Master’s in Instructional Design and appropriate industry certifications.

• Experience and expertise in designing and developing courses in enhancing online teaching effectiveness (online pedagogy)

• Experience and expertise in designing and developing online courses to equip students with skills, strategies, and habits for success in online learning environments (traditional asynchronous & CBE)

• Delivery maintenance, operation of learning management systems, new course development, and maintenance of existing courses.

• Experience working with accredited higher education institutions.

4.1 Compliance Matrix:

The Contractor shall provide a Compliance Matrix that cross correlates each of the requirements and maps them to the tasks the Contractor shall perform. The level of effort (staffing, etc.) the Contractor shall exercise against each task, the deliverable that shall be the result of successfully performing the task and the metrics by which the government shall determine acceptance or rejection of the task.

4.2 RACI Responsibility Chart:

The Contractor shall provide a Responsible, Accountable, Consulted, and Informed (RACI) Chart documenting the areas of responsibility for the key stakeholders for the program office.

5.0 Type of Contract Contemplated:

The contract CLIN Type shall be Firm Fixed Price (FFP).

6.0 Period and Place of Performance:

Period of Performance: Period of Performance shall consist of one (1) 12-month base period with four

(4) 12-month option periods consecutively following the base period plus a 6-month extension of services IAW FAR 52.217-8.

6.1 Place of Performance: All work will be performed in a virtual environment.

7.0 Deliverables:

COURSE DESIGN & DEVELOPMENT (see attachment 1 for timeline)

Item No. Deliverable Objective Due Date

1 Project Plan Identify and agree on timelines, project deliverables, communication and meetings schedule

By end of week 1 of kick-off meeting

2 Course Design Map • Identify and articulate course learning outcomes

(CLO) ensuring alignment with program learning outcomes (PLO)

• Identify module and module topics

• Design assessments and activities with

CLOs

• Design course content (lectures, multimedia, opportunities for engagement, etc.)

By end of week 4

• Ensure alignment of

CLOs with module topic, instructional content, assessment, and activities

• Identify and list

ADA and UDL checklist items to ensure WCAG compliance during development of course artifacts

3 Course Syllabus Student facing course document listing all class participation and completion policies

By end of week 5

4 Multimedia Design

Storyboard

Describe all multimedia components within a course with special emphasis on opportunities for peer-to-peer engagement and interaction

By end of week 7

5 Course Shell Partner with USNCC Ed

Tech team to ensure course shells are in place

By end of Week 5

6 Multimedia: Phase 1 Complete 25% of multimedia course artifacts and submit to USNCC stakeholders for review and approval

By end of week 7

7 Multimedia: Phase 2 Incorporate Feedback from

Phase 1 and complete development of remainder of the multimedia artifacts

By end of week 11

8 Instructional Content: Phase

Complete instructional content for modules 1 and 2 or 25% of a CBE module and submit to USNCC stakeholders for review and approval

By end of week 7

9 Instructional Content: Phase

Incorporate Feedback from

Phase 1 and complete development of remainder of the instructional artifacts

By end of week 10

10 Finalize Syllabus Incorporate any design changes in the course that occurred during the development phase into the syllabus and finalize by the end of week 11

11 QA Evaluation Report Conduct QA and submit QA report to USNCC for review and sign-off

Week 11 & 12

12 Course Launch Week 12

COMMUNITY SITES & COURSE MAINTENANCE (see attachment 2 for timeline)

Item No. Deliverable Objective Due Date

1 Kick-off Meeting • Meet USNCC stakeholders

(Faculty, Admin, and Ed Tech) and contractor POC and personnel

• Review and Finalize maintenance and update process and schedule

Within 5 business days of award

2 Project Plan • Identify Course to update and/or redesign1

• Identify courses for routine maintenance

• Establish meeting cadence

By end of week 1 of kick-off meeting

3 Student Feedback

Analysis Report (if applicable)

Gather and analyze student feedback to identify course/community site components, artifacts, functions, that need updates and/or revisions.

By end of week 2

4 Faculty Feedback

Analysis Report (If

Applicable)

Gather and analyze faculty feedback to identify course/community site components, artifacts, functions, that need updates and/or revisions.

By end of week 2

5 Student Services

Feedback Analysis

Report (if

Applicable)

Gather and analyze Student Services feedback to identify course/community site components, artifacts, functions, that need updates and/or revisions.

By end of week 2

6 Contractor Audit and

Stakeholder Feedback

Report

• Capture and aggregate findings from the various all stakeholder feedback

• Capture and share contractor feedback of identified courses and community sites

• Identify course/community site(s) components, artifacts, functions, that need updates and/or revisions

• Identify future opportunities for gathering feedback data from all user groups

• Audit Report reviewed and signed off by USNCC

By end of Week 3

7 Task Checklist • Create checklist with all items that will be updated with task due date

• Task list and due dates reviewed and signed off by USNCC

By end of Week 4

8 Completed Task checklist

Ensure all identified updates have been made and reflected on the course/community site(s)

By end of Week 6

9 QA Evaluation

Report

Conduct QA and submit QA report to

USNCC for review and sign-off

By end of week 7

10 COURSE LAUNCH By end of week 7

HELPDESK & TECHNICAL SUPPORT

Item No. Deliverable/Report Objective Due Date

1 Provide a license to

Ticketing system

Ticketing system with ability to integrate and embed into USNCC's LMS, all other content shall be contained within the

USNCC Faculty Hub.

Within (5) business days of award

2 Tech Support Contact

Document

• Identify pages within courses and community sites and student portals and other relevant pages where tech support contact information should live

• Provide details for communication options such as web forms, email, and emergency support contacts for faculty and students requiring support services

End of week 1

3 Completed Tech

Support Contact

Document

• Update all pages as identified in the contact document

• Reviewed by USNCC stakeholders and signed off

End of Week 2

PROJECT MANAGEMENT

Item No. Deliverable Objective Due Date

Kick-off Meeting

Meet USNCC stakeholders (Faculty, Admin, and Ed Tech) and contractor POC and personnel

Within 5 business days of award

2 Project Plan

The project plan will include:

• Deliverables

• Due Dates

2 Weekly Report

• Progress reports for design and development projects

• Tech support reports will include

a) # If tech support requests handles

b) Time taken to resolve request

c) Opportunities for improvement

• Progress reports for Community sites and course maintenance will include:

a) Nature of updates and changes made

b) Effectiveness and impact of updates and changes

First day of each week

Monthly Progress

Meeting

USNCC stakeholders meet with vendor POC to discuss takeaways from:

• tech support weekly reports

• Course design development weekly reports

• Community sites and course maintenance weekly reports

Monthly1

4 Management Control The MCP shall describe the organization, Submitted 2 weeks

1 The meeting cadence may change depending on need

Plan (MCP) assignment of functions, duties, and responsibilities, management procedures and policies, and reporting requirements for the conduct of contractually imposed tasks, projects, or programs including milestone schedule and deliverables.

after project kick-off

Quality Control

Requirements (QCP)

The QCP shall include, but is not limited to,

(1) a control system covering services; (2) a checklist for inspection performance during scheduled/unscheduled inspections; and (3) a system for identifying/correcting deficiencies

QCP should be maintained through the contract performance period

Should be submitted no later than 10 days after notice of award.

6 Review Tool

The Review tool shall:

• Allow other reviewers to collaborate and see any reviews in real time.

• Allow reviewers to assign comments or review to another member of review team, such as a supervisor or subject-matter-expert.

• Capture screen image or display page in link that can be opened and see the comment and associated page as it appeared at the time comment was made.

• Allow reporting function that shows all comments by date, or reviewer or keyword.

• Allow for collaboration and comments by developers to be entered and viewed by reviewers.

The review tool should be made available and in use throughout the contract period

Project Management

Collaboration Tool

(PMCT)

At Minimum, the PMCT shall:

• Utilize a timeline view for project planning and status.

• Include a calendar view for goals and completions.

• Provide for various team roles and custom views based on role.

• Allow for and depict customized workflows.

• Show project task status using a dashboard that is based upon the user role.

• Allow for collaborative conversations between Government and

Contractor staff.

• Utilize an intuitive and easy to learn

The PMCT should be made available and in use throughout the contract period interface.

• Allow feedback and track feedback.

Quality Assurance

Surveillance Plan

(QASP)

The QASP will track on-time delivery, cost-control, and management on services contracted to the vendor.

The vendor will establish and maintain a

QASP the contract throughout the period of performance.

8.0 Other Requirements:

8.1 Security Requirements:

Contractor personnel who already have an active Secret (S) or Top Secret (TS) clearance that lasts through the duration of this TO will not need to go through a background investigation. For Contractor personnel without an S or TS security clearance, the Contractor shall conduct background investigations on these personnel for work that is unclassified and non-sensitive. The following minimum requirements must be met:

• Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent

DoD instruction) and

• Must have a favorably completed National Agency Check with Written Inquiries (NACI) including an FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all personnel each of the following:

• SF-85 Questionnaire for Non-Sensitive Positions

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

The contractor shall ensure each personnel has a current favorably completed NACI or ensure successful

FBI fingerprint results have been gained and investigation has been processed and completed and a determination made by DCSA. Failure to provide the required documentation at least thirty (30) days prior to the individual’s start date may result in delaying the individual’s start date. Contractor personnel must be able to pass a background check to obtain a contractor CAC card.

On a quarterly basis, the COR will submit a reconciliation report for eligible reimbursement costs associated with public trust investigation/clearance requests deemed outside the requirements of the contract.

The Contractor is responsible for ALL required investigations in performance of this contract (i.e., initial, renewal, denied, etc.). The level of access will determine the type and cost of the investigation. OPM will invoice offeror for cost of personnel security clearances (including subcontractors) on a quarterly or semi-annual basis.

8.1.1 Personnel Security: Contractor shall be responsible for the cost of ALL required investigations in performance of this contract at the contract level

8.1.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

8.1.3 IT Security: All Contractors operating Federal information systems on behalf of a

Federal Agency (including web hosting, LMS software development, and content provider development sites) shall comply with the requirements of the Federal

Information Security Management Act (FISMA). This includes, but is not limited to, ensuring compliance with the training, testing and risk assessment requirements described herein. Compliance with FISMA shall be shown by demonstrating conformance with NIST SP 800-26, Security Self-Assessment Guide for Information

Technology Systems and NIST SP-53, Revision 4. In addition, any security standards or guidelines developed by NIST that are subsequently mandated as compulsory by the

Secretary of Commerce for the purposes of ensuring compliance with the Federal

Information Security Management Act, shall be complied with by the Contractor.

The contract shall comply with the following IT Security standards. It is the Contractor’s responsibility to ensure the applicable standards are followed and utilize any revisions or replacement publication(s).

NIST SP 800-16:

http://csrc.nist.gov/publications/nistpubs/800-16/800-16.pdf http://csrc.nist.gov/publications/nistpubs/800-16/AppendixA-D.pdf http://csrc.nist.gov/publications/nistpubs/800-16/Appendix_E.pdf

NIST SP 800-53 Rev 4:

http://csrc.nist.gov/publications/nistpubs/800-53-Rev3/sp800-53-rev3-final_updated-errata_05-01-2010.pdf

FISMA

http://www.fedcirc.gov/library/legislation/FISMA.html

NSA/CNSS Certification http://www.nstissc.gov/Assets/pdf/4013.pdf

OMB Circular A-130 Appendix III http://www.whitehouse.gov/omb/circulars/a130/a130appendix_iii.html

DoD policies 8510, 5000.01, 5000.2 8310.01 (as required for DoD customers)

The Government will not provide any additional GFE and GFI beyond those identified and mentioned above. Contractor personnel shall have the capabilities and resources required to complete the tasks described above. Contractor personnel shall provide their own access to a computer with built-in or external webcam, reliable high-speed (min 48 Mbps) broadband internet, headphones, microphone, and telephone (or cell phone) for communication with USNCC Course Leads or staff. Any additional items the Contractor personnel may desire to use shall be provided at their own expense.

The Contractor shall have the capability to adhere to the above security requirements for a Learning

Management System (LMS) provider, LCMS provider, and systems software providers. Contractors for these products and services shall satisfy ALL Federal regulations and guidance for protection and transmission of Sensitive but Unclassified (SBU) data. These requirements are also intended to specifically satisfy the requirements for a “Trusted Host” as described in the Department of Defense

(DOD) policy on the use of mobile code.

The contractor shall implement and maintain security measures aimed at preventing unauthorized access to the Government information systems and data, student data, infrastructure support systems, and telecommunication services supporting LMS internet websites. Data systems shall be secured and protected from remote intrusion, hackers, virus infections and service denial schemes.

8.2 Travel: No Travel is required, all work performed will be virtually.

8.3 Management Control Plan:

The Management Control Plan (MCP) is a supplemental document that shall serve as the “roadmap” or

“blueprint” for the conduct of all requirements under this award. The MCP shall not authorize or provide approval for any task; only the contract shall authorize performance. In the event there is conflict between the MCP and the contract, only the contract shall take precedence. The MCP shall describe the organization, assignment of functions, duties, and responsibilities, management procedures and policies, and reporting requirements for the conduct of contractually imposed tasks, projects, or programs including milestone schedule and deliverables.

http://csrc.nist.gov/publications/nistpubs/800-16/800-16.pdf http://csrc.nist.gov/publications/nistpubs/800-16/AppendixA-D.pdf http://csrc.nist.gov/publications/nistpubs/800-16/Appendix_E.pdf http://csrc.nist.gov/publications/nistpubs/800-53-Rev3/sp800-53-rev3-final_updated-errata_05-01-2010.pdf%0d http://www.fedcirc.gov/library/legislation/FISMA.html http://www.nstissc.gov/Assets/pdf/4013.pdf http://www.whitehouse.gov/omb/circulars/a130/a130appendix_iii.html

The Contractor shall develop a draft Management Control Plan (MCP) that shall be submitted with the proposal. Within two (2) weeks of contract award and project kickoff, the contractor shall provide a

Final Draft MCP that defines the functional team and describes how this team shall complete the tasks

Based on government review and feedback, the final draft MCP shall be delivered within one week of receipt of government feedback.

The MCP shall provide the organization structure to include internal and external lines of communication that are deemed necessary to complete the tasks outlined in the PWS. The MCP shall include how to maintain acceptable quality standards as stated in Section 8.5.1 of this PWS. The MCP shall include phase-in and phase-out activities as necessary. The Contractor and Government shall review and update the MCP quarterly as needed.

8.4 Quality Control Requirements:

The Contractor shall establish and maintain a QCP throughout the contract performance period in accordance with contract requirements. The Contractor shall provide a QCP, which shall be used by the

Contractor to control all aspects of the responsibilities within the performance of this contract. The QCP shall be submitted no later than 10 Days after notice of award. The QCP shall include, but is not limited to, (1) a control system covering services; (2) a checklist for inspection performance during scheduled/unscheduled inspections; and (3) a system for identifying/correcting deficiencies.

8.5 Review Tool:

Contractor shall provide an online review tool capability, such as zipBoard, ReviewLink or similar for

Government review and comments for any developmental web-based products, such as eLearning courseware, LCMS web-page development, or any customized web-based learning applications. As a minimum, the review tool shall:

8.5.1 Tag the web/HTML page with reviewer and comment information.

8.5.2 Allow other reviewers to collaborate and see any reviews in real time.

8.5.3 Allow reviewer to assign comment or review to another member of review team, such as a supervisor or subject-matter-expert.

8.5.4 Capture screen image or display page in link that can be opened and see the comment and associated page as it appeared at the time comment was made.

8.5.5 Allow reporting function that shows all comments by date, or reviewer or keyword.

8.5.6 Allow for collaboration and comments by developer to be entered and viewed by reviewers.

8.6 Project Management Collaboration Tool:

Contractor shall provide Government access to a shared web-based project management collaboration tool (PMCT), such as Trello or similar. The PMCT shall allow Contractor to show project status information to USNCC staff (up to 25 persons) for milestone progress, sprint status, and other information as required. As minimum, the PMCT shall:

8.6.1 Utilize a timeline view for project planning and status.

8.6.2 include a calendar view for goals and completions.

8.6.3 Provide for various team roles and custom views based on role.

8.6.4 Allow for and depict customized workflows.

8.6.5 Show project task status using a dashboard that is based upon the user role.

8.6.6 Allow for collaborative conversations between Government and Contractor staff.

8.6.7 Utilize an intuitive and easy to learn interface.

8.6.8 Allow feedback and track feedback.

8.7 Phase-In/Phase-Out Transition and Continuation of Services:

The outgoing Contractor shall provide a written draft transition plan as part of each contract proposal for performance requiring continued services to be awarded to a new Contractor, as applicable.

Transition plans required at the contract level shall provide for all transfer of Government owned software, intellectual property, content, data schema, documentation, systems authorities, data transfer

(if required), administrative access and controls, customer agencies policies and documentation, customer agencies contact information, and all other information, content, or requirements for continued operation. The final transition plan shall be presented to the CO or COR for approval a minimum of 30 days prior to the end of the contract period. The COR or COR shall confirm with the customer agency the final transition plan for approval. At the sole option of the Government, the phase-in/phase-out periods may commence either 30 days prior to the expiration or immediately upon termination of the contract term, or any extension thereof.

9.0 Data Rights:

The Government has unlimited rights to all documents/material produced under this contract. In accordance with FAR Part 27.4 and FAR clauses incorporated in this contract and Memorandum M-16-

21 dated August 8, 2016, Federal Source Code Policy: Achieving Efficiency, Transparency, and

Innovation through Reusable and Open-Source Software, agencies are to acquire and enforce rights sufficient to enable Government-wide reuse. These include rights to modify the code when contracting for the custom development of code to share the custom-developed code with other agencies except when exempt. Custom-Developed Code is code that is first produced in the performance of a federal contract or is otherwise fully funded by the Federal Government. It includes code, or segregable portions of code, for which the Government could obtain unlimited rights. It may include, but is not limited to, code written for software projects, modules, plugins, scripts, middleware, and APIs; it does not include code that is truly exploratory or disposable in nature. All documents and materials, to include the custom-developed source code of any software, produced under this contract must be provide the Government with unlimited rights for any purpose including to provide to Government contractors and the public. This right does not abrogate any other Government rights and if it conflicts with FAR clauses incorporated into this contract, the FAR clauses take precedence over this paragraph.

10.0 Meetings: For all meetings, the contractor shall be responsible for providing meeting materials, and administrative and facilitation support. All meetings shall be conducted virtually.

10.1 Post-award Kickoff Meeting: Within thirty business days of contract award, the

Government shall conduct a post-award kickoff meeting. (specific date and time to be mutually agreed-upon).

10.2 Intermittent Project Status Reviews: At the sole discretion of the Government, intermittent project status reviews may be conducted on an informal basis virtually at an agreed upon time.

10.3 Monthly Project Status Reviews: Monthly status meetings to be conducted on the by the 10th business day of each month. The Contractor is responsible for reporting the previous month’s activities (including any risks, issues, or concerns, and actual or recommended actions for their mitigation), and projected activities for the following month.

10.4 Program Management Review: The Government shall conduct quarterly program management reviews virtually, to review the progress of the program, identify any risks, issues, or concerns, and provide feedback on the Contractor’s progress and performance.

The Contractor shall provide written data and verbal presentations as to the financial status of the USNCC Instructional Course Design Support contract, any identified any risks, issues, or concerns (and their mitigation or its plans for their mitigation.]

11.0 Quality Assurance Surveillance Plan: The Contractor will establish and maintain a QASP for the subsequent contract throughout the period of performance.

Deliverable Performance Standard Acceptable

Quality Level

Monitoring

Method

Performance

Incentive /

Disincentive

Course Design and Development

Course Design Map • accurate and meaningful alignment of goals, content, and assessment.

100% Government review and approval.

Positive/Negative

Evaluation

• Use of instructional strategies and solutions that build engaging and interactive learning communities

• Use of effective instructional strategies and solutions that positively affect engagement, retention, and transfer

Syllabus Effectively communicates course details, instructions, and policies to students

100% Government review and approval.

Positive/Negative

Evaluation

Multimedia Artifacts Engaging and appealing interactions that increase student engagement, retention, and transfer

100% Government review and approval.

Positive/Negative

Evaluation

Instructional Content Designed and developed to be easily accessible to all users

Content is engaging and positively affects engagement, retention, and transfer

100% Government review and approval.

Positive/Negative

Evaluation

QA report Identified and addressed all QA issues accurately and on time before course launch

100% Government review and approval.

Positive/Negative

Evaluation

COURSE/COMMUNITY SITES UPDATE & MAINTENANCE

Contractor Audit and

Stakeholder Feedback

Report

Accurately identified course update and maintenance issues in existing courses and community sites. In addition, identified opportunities for improvement

100%

Government review and approval.

Positive/Negative

Performance

Evaluation.

Completed Task

Checklist

Addressed all identified issues in the checklist accurately and in a timely manner approval.

Positive/Negative

Performance

Evaluation.

QA Evaluation Report Addressed all QA issues identified during the QA process. 0% introduction

100% Government review and approval.

Positive/Negative

Performance

Evaluation.

ATTACHMENT 1:

NEW COURSE DESIGN AND DEVELOPMENT TIMELINE 12 Weeks

ATTACHMENT 2:

COMMUNITY SITES & COURSE MAINTENANCE - TIMELINE 7 Weeks of new errors during this phase.

HELPDESK & TECHNICAL SUPPORT

Tech Support Contact

Document

All (100%) pages identified in the document have current and valid tech support contact information approval of deliverables.

Positive/Negative

Performance

Evaluation.

Weekly Support Report Report is submitted with requisite information as articulated in the

Deliverables table at the start of each week

100% of support requests submitted are addressed in a timely and accurate manner approval of deliverables.

Positive/Negative

Performance

Evaluation.