PWS Updated- Arctic Oasis Beauty and Barber Salon (1).pdf

Performance Work Statement

(PWS)

Beauty/Barber Salon Concessionaire Contract

Joint Base Elmendorf-Richardson, AK

Updated 28 JUN 2021

TABLE OF CONTENTS

Page Number

Section I Description of Services 3

Section II Quality Assurance 6

Section III Government Furnished Property and Services 7

Section IV General Information 10

Section I – Description of Services

1. Description of Services

The concessionaire shall furnish all personnel, equipment (except as identified on the Government-furnished Property List), tools, materials, supervision, transportation, insurance, and items necessary to provide Barber and Beauty Shop services at the Paradise Cuts located within the Arctic Oasis Community Center.

a. Performance Period. The Concessionaire shall perform the services in the Statement of Work (SOW) for a period of five (5) years beginning 01 October 2021 and ending 30 September 2026.

b. Operation of Concession.

(1) Concessionaires shall establish and operate, in the name of the 673d Force Support Squadron a concession in the Arctic Oasis Community Center located on Joint Base Elmendorf-Richardson, AK.

(2) Concessionaire shall provide products and services of a quality satisfactory to the governmental manager or his or her duly authorized representative, in reference to timelines of services and courteousness of employees. In addition, Concessionaire shall make available supplies and materials necessary to perform services to authorized patrons.

(3) Concessionaire tasks include, but are not limited to the following: cleaning and performing minor maintenance to Government-furnished property. Provide haircuts, hair styling, hair coloring, perms, highlighting, shampooing, mustache and beard trimming, provide hair care products for resale, maintain quality control services, and maintain accurate accounting records.

(4) Competitive Analysis: Prior to performance under this contract and each time prices are changed thereafter, Concessionaire shall submit a listing of services and products to NAFI for approval.

(5) A basic haircut will cost no more than the price charged at the Army & Air Force Exchange Service (AAFES) outlets on JBER, AK.

2. Maintenance of Facility and Equipment a Concessionaire shall protect Contracted premises and contents, such that the same will at all times be kept in at least as good condition as when received hereunder, subject, however, to ordinary wear and tear and acts of God. Damages to the facilities caused by willful negligence of the Concessionaire will be the responsibility of the Concessionaire.

b. Concessionaire shall keep the premises in a safe, neat, clean, and orderly condition. Concessionaire shall provide a complete and proper arrangement for the adequate sanitary handling and disposal into provided trash receptacles, acceptable to the Government, of all trash, garbage, and other refuse caused as a result of Concessionaire’s operations on the premises. Piling of boxes, cartons, barrels, or other similar items, on or about the premises, is prohibited. Government shall have the right to enter upon and inspect the premises at any time for cleanliness and safety activities.

3. Financial Accounting

a. The Concessionaire is responsible for depositing all cash and negotiable instruments, when received, on a daily basis.

b. Settlement Report. At the end of each month, the Concessionaire shall prepare a Settlement Report signed by the Concessionaire showing the gross income for the period and percent due to the Government. The Concessionaire, within five (5) workdays following the end of each month, shall provide an itemized Settlement Report to the NAF Accounting Office and NAF Contracting Officer. Supporting documentation shall be provided as well, not later than the 5th workday of the month, to include all AF Forms 1875. In addition, the Concessionaire shall give the Government the fees due for that period no later than five (5) workdays following the end of each month, by check, payable to the 673d Force Support Squadron.

c. Gross Income. Gross Income shall be defined as the total of all revenue received for all services, excluding sales of retail products offered through the terms of this contract. In no case shall sales tax be included in the computation of gross income.

d. Gross Sales: Sales shall be defined as the total of the following: All monies received from the sale of retail products offered by the Contractor through the terms of this contract.

e. Records: The Concessionaire shall maintain records using Air Force forms issued by the Government and documented through cash register tapes, cash collection records, etc., of all income and sales received.

f. Commercial Credit Cards. The Concessionaire shall accept MASTERCARD and VISA credit cards. The administration of credit card charges will be the responsibility of the Government. The Concessionaire shall use the Air Force-provided credit card terminal to process these transactions. The Air Force will provide a monthly report of the total charges processed through the credit card terminal.

(1) Charge Sales. When the Concessionaire uses the Air Force credit card terminals, the Concessionaire shall provide the NAF Accounting Office the original signed charge receipts and the credit card terminal settlement report the next business day after the transaction date. The Air Force shall pay the concessionaire for all monthly charge sales as follows: Charge sales processed on the 1st through the 15th calendar day of each month will be paid no later than the 25th calendar day of the same month. Charges sales processed on the 16th through the 31st calendar of the month will be paid no later than the 10th calendar day of the following month.

4. Supplies. The Concessionaire shall stock expendable supplies pertaining to the concession in sufficient quantities to ensure uninterrupted operation of the concession.

5. Linen. The Government will furnish a washer/dryer to enable the Contractor to maintain linen used in support of this contract.

6. Public Health Requirements. The Contractor will comply with all Public Health requirements. Refer to attached AFI 48-117 which covers public health standards in the following paragraphs:

Para 7 Barber & Beauty Shop Requirements Para 8 Health & Personal Hygiene of Barber & Beauty Shop Hairdressers Para 9 Taking Care of and Disinfecting of Instruments

7. Employee Requirements

a. Appearance. All Concessionaire employees shall be readily identifiable as contract personnel and wear clean, neat (wrinkle free) and proper fitting uniform at all times while working under this contract.

b. Each contractor employee shall possess the following pass/identification items: 1) valid picture identification card for all employees, issued by the 673d Security Forces Squadron’s Pass and ID Section, and 2) valid driver’s license and insurance.

c. Alcohol/Drug Use: The consumption of alcoholic beverages or illegal drugs by Concessionaire personnel, while on duty, is strictly forbidden. The Concessionaire shall immediately remove any employee who is under the influence of alcohol or drugs.

d. English Language: Employees who deal directly with the customers will be required to effectively communicate with the customers in English. This requirement is strictly for the purpose of efficiently responding to customers’ desired services and taking in payments. Managers and supervisors will be required to read and write English.

e. Concessionaire shall hire, supervise, direct the work of, discharge and determine compensation and other benefits of all personnel working at the facilities in the employ of the Concessionaire. Concessionaire shall be responsible for timely payment of all costs and expenses relating to all employees at the facilities, including, but not limited to, all expenses relating to employee compensation, wages, bonuses, payroll or other taxes, social security, fringe benefits, workmen's compensation, unemployment compensation, insurance (group) and all federal, state, or local Government employee insurance or benefit programs of any kind that now or may later exist.

8. Training. Concessionaire and personnel to participate in any required Department of Defense, Department of the Air Force, or NAF trainings, if requested and as determined by the NAF or Air Force regulations.

9. Customer Comment Cards. All customer comment cards, to include those provided by the 673d Force Support Squadron, shall be conveniently placed and used to provide feedback on customer service. Any completed comment cards shall be submitted to the Arctic Oasis Manager or the NAF Contracting Office.

10. Physical Controls. The Concessionaire shall be responsible for safeguarding all Federal Government property provided for Concessionaire use. At the close of each work period, Federal Government facilities, equipment and materials shall be secured.

11. Key Control. In the event keys are lost, the Concessionaire will be required to pay the total cost of replacement to include re-keying of facility.

Section II – Quality Assurance

1. Government Quality Assurance.

a. Inspection of services will be performed as set out in FAR 52.246-4, Inspection of Services - Fixed-Price.

The NAFI will periodically evaluate the concessionaire’s performance using Customer Complaint Records and periodic inspections. Government personnel will record all surveillance observations using a Surveillance Assessment Report (SAR). When an observation indicates defective performance, the Contracting Officer Representative/ Quality Assurance Personnel (COR/QAP) will require the Contract Manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

b. The Customer Complaint Record (Services Customer Comment Card) may be used for this purpose. All complaints and any resulting resolution of such complaints must be documented. Any individual that observes questionable services, not performed, or performed improperly, should immediately complete a Customer Complaint Record or contact the COR/QAP.

c. Concessionaire shall receive, document, and validate or invalidate all complaints. The Concessionaire shall be responsible for initially validating customer complaints; however, the government representative shall make the final determination of the validity of customer compliant (s) in the cases of a disagreement between the concessionaire and the customer. If the complaint is invalid, the concessionaire shall contact the complainant and explain why the complaint was invalid. Concessionaire shall fully document the resolution for each complaint on the Customer Complaint Record. Concessionaire shall provide copies of all validated customer complaints to the COR/QAP at the end of each month. Customer complaint forms become a permanent part of the COR/QAP surveillance records.

Section III – Government Furnished Property and Services

1. Government Furnished Property and Services. The Government will provide, without cost to the Concessionaire, the property and materials listed in this section. All Government-furnished property shall be used only for performance of this contract. Requests for property or services not covered in this contract shall require a modification to this contract. The Concessionaire shall complete a Government-furnished property inventory with a Government representative within thirty (30) calendar days of the contract start date and sign receipt for said equipment and materials. The Joint Inspection and Inventory Report will describe the condition of Contracted Premises and will note any deficiencies, which are found to exist. Inventory contained in the Joint Inspection and Inventory Report shall be identified by premise location and signed and dated by both parties to the Contract.

Appendix B will be modified to reflect any discrepancies noted in the inventory.

a. Government-Furnished Services

(1) Utilities: The Government will provide utilities (gas, water, electricity, trash removal) in the facilities provided the Concessionaire. The Government will furnish sufficient quantities of space, heat, water, and electricity to satisfy the normal needs of Concessionaire for lighting, heating, drinking, sanitation, and the operation of suitable support equipment. The Concessionaire shall train and instruct employees in utilities conservation practices.

(2) Telephone/Network: The Government shall furnish class “C” phone service and related telephone hardware (on base access only). If the Concessionaire wishes to have its own commercial line, the Concessionaire shall bear the cost of all installation costs and related telephone hardware for other commercial telephone services.

In addition, the Concessionaire shall be responsible for removal of any telephone service or system from Federal Government property, under the following circumstances: termination of contract, loss of contract due to competitive bid or legal removal, or upon request by the installation commander. The Concessionaire is responsible for all long distance telephone charges.

(3) Custodial Service. The Concessionaire shall maintain good housekeeping standards to include:

(a) Daily emptying of trash receptacles

(b) Daily sweeping and mopping of floor

(c) Hair will be swept up throughout the day and not be allowed to accumulate on the floor

(d) Spills cleaned immediately

(e) Mirrors and windows kept free of stains at all time

(f) All equipment and furniture must be kept clean and free of dust, hair and other debris points.

(4) Refuse Collection: The Government shall furnish refuse collection services at central collection

(5) Security Police and Fire Protection: Call phone number 911 from a Class C phone line.

(6) Security Police Crime Stop Numbers: Crime Stop Number is 552-4444.

b. Government-Furnished Facilities. The Government shall furnish and/or make available facilities.

Facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which "workarounds" have been established. The Government shall correct OSHA hazards in accordance with base-wide Government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided here merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that "workaround" procedures will not be necessary or that the facilities as furnished will be adequate to meet the responsibilities of the Concessionaire. Compliance with the Occupational Safety and Health Act and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Concessionaire, and the Government will assume no liability or responsibility for the Concessionaire's compliance or noncompliance with such responsibilities.

c. Government-Furnished Equipment. The Government shall provide the Concessionaire equipment listed in the Government-furnished Property List.

(1) Equipment Inventory. Within thirty (30) calendar days of the contract start date, the Concessionaire and the Government representative shall conduct a joint inventory of all Government-furnished equipment listed, and the Concessionaire shall sign receipt for all equipment provided by the Government. The Concessionaire and the Government representative shall jointly determine the working order and condition of all equipment. Items of equipment missing or not in working order shall be recorded. The Concessionaire and the Government representative shall certify their agreement as to the working order of the equipment. If the Concessionaire does not participate in the inventory, the Concessionaire must accept as accurate, the listing and stated condition of equipment provided by the Government. If the Concessionaire participates in the inventory, but does not agree with the Government representative's determination as to the working order of the equipment, the equipment will be turned in as excess.

(2) Obtaining Additional or Replacement Equipment. The Concessionaire is responsible for providing all equipment and supplies not provided by the Government. The Government will not replace any equipment found defective during the inventory, nor will the Government replace equipment found to be beyond economical repair during performance of this contract, unless the contracting officer directs replacement in lieu of repairs necessary as a result of fair wear and tear under paragraph (3) below. The Concessionaire shall provide replacement equipment determined to be necessary by the Concessionaire.

(3) Equipment Accountability. The Concessionaire shall designate custodians and alternates to receipt and account for Government-furnished equipment. By completion or extension of each yearly option of the contract, a joint inventory of equipment shall be conducted by the Concessionaire and the Government representative. All equipment in need of normal wear and tear repair/maintenance shall be repaired/maintained by the Government at the discretion of the NAFI or contracting officer. Concessionaire is responsible for any and all repairs/maintenance caused by negligence/misuse/abuse on their part. In the case of damaged property, the amount of compensation due the Government from the Concessionaire shall be the actual cost or repair, provided such amount does not exceed the economical repair value. In the case of loss or damage beyond economical repair to equipment, the amount of the Concessionaire's liability shall be the depreciated replacement value of the item as determined by the contracting officer. The Concessionaire shall return the facilities to the Government in the same condition as received. These facilities shall be used for performance of this contract and to meet the mission requirements of Services.

2. Government-Furnished Materials. The Government will not furnish any materials other than those stipulated in this contract.

3. Government Furnished Property List. If requested by the Contractor, the following Government-furnished property is available for use during the contract Period of Performance, and is located in Building 9497, 20th Street. Selected equipment and furnishings will be annotated and signed out on a hand receipt, AF IMT 1297.

Equipment Item Quantity Replacement Cost

Work Stations 5 16,000 Barber Chairs 5 4000 Chair Mats 4 2,000 Backwash/Shampoo Sinks 2 4,000 Roll-about Caddies 4 250/EA Portable Hair Dryer 2 250 Portable Color Cart 1 150 Retail Display Cases 2 500 Washer/Dryer 1 1,500 Storage Units 2 1,000 ARRCO Hair Vacuum Systems 2 1,200

Equipment Item Quantity Replacement Cost Reception Counter 1 2,000 Waiting Chairs 4 2,133 Child-Size Waiting Chairs 0 700 Light Fixtures 1 300 Mirrors 4 1,200 Rug 1 100 Trash Cans 4 25 Magazine Rack 1 200 Radio 1 500 Wax Chair 1 200 Office Chairs 3 75 Club Table 1 50 Club Chairs 2 25 Credit Card Machine 1 200 Booster Chair 1 40 Metal Counter/Table 1 300

Section IV – General Information

1. HOURS OF OPERATION:

Mon-Fri: 0800-1800 Saturday: 0900-1700 Closed all federal holidays (Note: Above hours can be adjusted.)

2. Emergency Medical Service. The 673d Medical Group will provide emergency medical services for Contractor personnel in performance of services under this contract on Joint Base Elmendorf-Richardson (JBER), AK IAW Air Force Instruction (AFI) 41-115 Chapter 1. The Contractor shall reimburse the Government for treatment provided at the current reimbursement rate for non-authorized user IAW AFH 41-114, paragraph 42. The Contractor shall provide to the 673d Medical Group, the name of a physician and/or hospital to which injured personnel can be transferred for further treatment and care after receiving initial emergency treatment at JBER, AK.

All mishaps will be promptly reported to the base safety office through the QAP.

3. Forms and Publications. The concessionaire is responsible for obtaining and maintaining all forms and publications other than those provided by the Government and discussed in this contract.