PWS - Tier 4 Advantor Maintenance 5.11.26.pdf

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CUI

PERFORMANCE WORK STATEMENT

FOR

432D SECURITY FORCES SQUADRON

CREECH AFB ADVANTOR MAINTENANCE CONTRACT

11 MAY 2026

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1. Overview

1.1. This Performance Work Statement is to fulfill the maintenance requirements for the Advantor systems installed at Creech AFB. It includes the following services:

1.1.1. Equivalency of one full time, on-site Advantor Certified ESS Administrator/Engineer to perform routine system maintenance functions.

1.1.2. Annual preventive maintenance per manufacturer’s recommendation on all Advantor

Suite for Networks (ASN) monitoring station equipment at Creech AFB.

1.1.3. Semi-annual preventive maintenance inspections for all Advantor IDS panels reporting to the BDOC ASN.

1.1.4. Semi-annual preventive maintenance inspections for all Advantor Access Control panels and associated SFXi’s.

1.1.5. Emergency service capability.

1.1.6. 24-hour access to Advantor’s Technical Support Center.

1.1.7. Routine software updates consistent with the ASN and SFXi System’s configurations.

1.1.8. Maintenance for all existing and future Advantor ASN, SFXi, IDS, and ACS at Creech AFB not covered under the (FSS-III) Fixed Site Sustainment contract.

2. System Administration

2.1. Based on the tasks below, equivalency of one full time employee (FTE) position will be provided to manage and execute this maintenance program. The position will operate on a typical day-shift schedule, Monday through Friday with enough flexibility in hours to address situational concerns. The position will focus on the following maintenance responsibilities, prioritized as primary and secondary, as follows:

2.1.1. Primary Responsibilities:

2.1.1.1. ASN Preventive Maintenance

2.1.1.2. ASN Emergency Service

2.1.1.3. IDS Field Equipment Preventive Maintenance

2.1.1.4. Access Control Field Equipment Preventive Maintenance.

2.1.1.5. IDS and Access Control Field Equipment Emergency Service

2.1.1.6. Ancillary/Secondary Responsibilities:

2.1.1.7. Assist SF POC in daily ASN data entry and database maintenance

2.1.1.8. Assist SF POC in graphics database maintenance (including creation of floor plans or maps)

2.1.1.9. Knowledge of all Advantor installation services at Creech AFB

2.1.1.10. End-user system operational instruction and support, i.e. keypad usage.

2.1.1.11. Attend periodic progress meetings as may be required.

2.1.1.12. Create Excel document to maintain and track all active work orders falling under contract this contract. Since access to sales force is not permitted for SF POC.

2.1.1.13. Weekly report with SF POC to discuss open and closed work order tickets

2.1.1.14. Maintain spare inventory listing

2.1.1.15. Report to SF POC each day to validate time.

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3. Preventive/Scheduled Maintenance

3.1. ASN Preventive Maintenance will be performed annually according to the manufacturer’s specifications as documented in the ASN Maintenance Guide, Section 6. This includes the primary and alternate ASN Servers located in Bldg. #1078 and Bldg. #1150, three ASN Administrator Workstations, and three SFXi Badging Stations.

3.1.1. Test and inspect all console cabling and connections.

3.1.2. Test power supplies and adjust voltages as necessary.

3.1.3. Conduct full system back up and verify.

3.1.4. Run ASN and OS system diagnostic reports and evaluate results for corrective action.

3.1.5. Clean computers.

3.1.6. Clean and adjust any PVC printers.

3.1.7. Update ASN & SFXi software to the latest release version for the configuration purchased.

3.2. Intrusion Detection System preventive maintenance will be performed semi-annually for the IDS systems:

3.2.1. Visual inspection of all sensors, visible wire and control equipment to include confirmation of quantities and locations.

3.2.2. Verify all “loop” data with central monitoring station.

3.2.3. Ensure panel communication with all sensors.

3.2.4. Verify correct annunciation of all sensors to the ASN monitoring station.

3.2.5. Verify correct operation of panel tamper switch configured for 24-hour reporting.

3.2.6. Ensure the panel box is properly secured to the wall.

3.2.7. Walk test of sensors to verify proper operation.

3.2.8. Battery status test, including simulated power failure to ensure proper operation (ensure the panel operates on battery backup and reports the degraded condition to the BDOC monitoring station. Batteries failing to perform under load will be replaced at that time or, on a minimum of biennially, assuming current contract).

3.3. Access Control Field Equipment preventive maintenance will be performed semi-annually, and includes the following services.

3.3.1. Includes Infraguard Access maintenance.

3.3.2. Includes SFXi systems installed in Buildings 703, 707, 718, 1055, and 1130.

3.3.3. Includes all connected devices (card readers, electronic locking devices, door position switches, and egress devices), visible wiring and control equipment as specified.

3.3.4. Communications with the Access Control Management System (ASN or SFXi) will be verified, along with verification of proper annunciation.

3.3.5. Battery operation will be tested; panel batteries failing to perform under load will be replaced at that time or, on a minimum of biennially, assuming current contract. Batteries failing to perform under load will be replaced at that time or, on a minimum of biennially, assuming current contract).

3.3.6. Update SFXi software to the latest release version for the configuration purchased.

3.3.7. Replacement of defective parts not included (with the exception of panel batteries, as noted above); parts will be used from any Creech AFB Bench Stock that is available.

Advantor will facilitate repair of these parts while under manufacturer’s warranty.

3.3.8. The Advantor ESS Administrator/Engineer will identify any parts in need of repair or replacement and provide the information to the COR via a service ticket that includes a

4 | P a g e description of the affected systems degradation (if any) and the date when the parts are needed.

3.4. Time to repair objectives stated in Air Force guidance is directly affected by availability of repair parts.

4. Emergency Service Response

4.1. Emergency service is available 24 hours per day 7 days per week through Advantor’s 24-hour toll-free telephone support line. Technicians will analyze the problem and, if required, dispatch the ESS Administrator/Engineer to the site to repair the system and return it to service.

Response to the site for emergency service is based on the level of the failure and priority level of the alarm. See table A and B for response times and repair times thresholds.

4.1.1. Emergency response during normal duty hours will be priority over other scheduled maintenance functions.

4.1.2. The NCOIC ESS will be contacted by the BDOC if an emergency situation arises.

4.1.3. 8 hours of after-hours emergency service are included per month. Additional usage will be billed at the rate of $161.60 per hour, minimum 2 hours.

4.1.4. Excusable Delays. In no event shall Advantor be liable for any delay in performance directly or indirectly due to acts of government personnel, it’s tenants, employees, subcontractors or their agents; or causes beyond Advantor’s control including but not limited to acts of God, civil disturbance, riot, natural disaster, strikes, unusually severe weather, or other similar conditions.

Response Time Thresholds (Maintenance) Table A

Performance Metric PL Levels

PL1 PL2 PL3 PL4

Catastrophic Failure (CF) 1 Hour

Hour

12 Hours 12 Hours

Major Malfunction (MF)

1 Hour

1 Hour

Mon-Fri: 12 Hours

Weekend/Federal Holidays: Next

Duty Day

Mon-Fri: 24 Hours

Holidays: Next

Duty Day

Partial Failure (PF) Mon-Fri: 24 hrs.

Weekend/Federal

Holiday: Next

Mon-Fri: 24 hrs.

Holiday: Duty Day

Mon-Fri: 24 hrs.

Weekend/Federal

Holiday: Next Duty Day

Mon-Fri: 24 hrs.

Weekend/Federal

Holiday: Next Duty Day

Note 1: Duty Day is 0730-1630 Local Time at each duty location

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5. Technical Support Services Center & Software Upgrades

5.1. Unrestricted 24-hour access is provided to our Technical Support Center via a 24-hour telephone support line for operational assistance.

5.2. Note that calls must be made by SFS ESS NCOs who have successfully completed the Advantor/

NGB ESS NCO course and/or have a fundamental technical understanding of how the Advantor system is configured.

6. Collateral Support Requirements

6.1. Advantor Systems requires the following collateral support from Creech AFB in conjunction with the acceptance of this proposal:

6.1.1. The Advantor ESS Administrator/ Engineer assigned to this program will require Creech

AFB sponsorship for a contractor CAC Card to facilitate access to the covered facilities in conjunction with the performance of their duties.

6.1.2. Office space will be required for the ESS Administrator/ Engineer. This should include at a minimum a desk/chair; telephone and computer with LAN access to facilitate communications with Base personnel.

6.1.3. Base Infrastructure including communication lines (telephone, LAN and/or fiber) and power are the responsibility of the Included Installations.

6.1.4. Each monitoring location will provide a trained ASN System Operator at the IDS Annunciator, or SFXi in the case of Access Control, during Preventive Maintenance or Emergency Service to assist with the process as necessary.

6.2. Note: Advantor maintains a Facility Clearance and arrangements for cleared personnel can be made with appropriate request and documentation, including a DD254.

Mean Time to Repair Failure Thresholds Table B

Performance Metric PL Levels

PL1 PL2 PL3 PL4

Catastrophic Failure (CF) 12 Hours 12 Hours. 12 Hours 24 Hours

Major Malfunction (MF)

12 Hours

Weekend/Federal Holidays: Next

Duty Day

24 Hours Weekend/Federal Holidays: Next

Duty Day

Partial Failure (PF) 24 Hours to Operational Status Weekend/Federal Holidays: Next

Duty Day

24 Hours to Operational Status Weekend/Federal Holidays: Next

Duty Day

24 Hours to Operational Status Weekend/Federal Holidays: Next

Duty Day

24 Hours to Operational Status Weekend/Federal Holidays: Next

Note 1: Duty Day is 0730-1630 Local Time at each duty location

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7. Minimum Qualifications

7.1. The Advantor ESS Administrator/ Engineer will possess the following minimum qualifications:

7.1.1. US Citizenship with proficiency in reading and writing in English.

7.1.2. Manufacturer-Certified on Advantor ASN & SFXi software.

7.1.3. Manufacturer-Certified on Advantor Infraguard panels.

7.1.4. Proficiency in Microsoft Office software products.

7.1.5. Clear background check and driver’s license.

8. Staffing Provisions

8.1. This position will be staffed as a full-time annual position by Advantor, provisions for a full-time position include: 2 weeks scheduled leave, 5 days sick, 2 personal days, and holiday schedule as recognized by Advantor annually. The holiday schedule for each calendar year will be provided to the COR. Duty Hours 0730-1630, accounting for 1 hour lunch each day.

8.2. Advantor will provide an alternate support person during scheduled events of the primary support person which include 2 weeks leave, Advantor training events, and in the event of extended sick leave.

8.3. Security forces POC will be notified 2 weeks in advance for scheduled absences.

8.4. For any emergency requiring the technician to miss or call out sick the SF POC will be notified so they can adjust for the technician’s absence.

9. Annual Certification Training

9.1. Certification Training. On-site training will be provided for Creech AFB personnel to ensure familiarity with system operational procedures. Advantor provides trainer, training material and supplies for up to 10 people per class. Creech AFB is responsible for providing a Training classroom, including in-focus or similar projector, and use of ASN components as necessary to facilitate instruction. An ASN Training Laptop is also available as a tool for the Instructor to use for hands-on instruction. The training classes offered:

9.1.1. ASN Operator Certification Training. Training for Desk Sergeants in the operation of the ASN software, to include alarm acknowledgement, dispatch process, documentation process and associated functions.

9.1.2. ASN System Administrator Training. Advanced training for those operators responsible for system administration duties, to include system programming options, backup procedures and other system administration duties. This includes Graphics Programming Training.

9.1.3. A Certificate of Attendance will be provided to all course attendees. A Certificate of Completion will be awarded only to participants who successfully pass the Operator course final examination.

9.1.4. Training will be provided to military and government civilian personnel only.