PWS - Test Administrator_Computer Support - Draft.pdf

PERFORMANCE WORK STATEMENT

for

Test Administrator and Computer/Technical Support Services

FA4800-25-X-XXXX

633d Force Support Squadron

Langley Air Force Base

Joint Base Langley-Eustis, VA

19 Jun 2025

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TABLE OF CONTENTS

1.0. SCOPE OF WORK

2.0. DESCRIPTION OF SERVICES

3.0. GENERAL INFORMATION

4.0. SERVICES SUMMARY (SS)

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR

SERVICES

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APPENDIX A – APPLICABLE PUBLICATIONS AND FORMS

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1.0. SCOPE OF WORK. The contractor shall provide all personnel, supervision, and management necessary to perform non-personal services for Test Administrator and Computer/Technical Support

Services in support of the Joint Base Langley-Eustis (JBLE) Base Training and Education Center

(BTEC), Langley Air Force Base (LAFB) division. The BTEC offers voluntary off-duty education programs to base military personnel, military dependents and civilian personnel to include administrative duties as assigned for Test Administrator and Computer/Technical Support Services in accordance with

(IAW) all regulations, directives and instructions within the Department of Defense (DoD) and the United

States Air Force (USAF).

2.0. DESCRIPTION OF SERVICES

2.1. Test Administrator – Categories of Tests Authorized. The contractor Test Administrator shall be responsible for administering the following categories of tests to eligible military personnel, military dependents and civilian personnel as allowed by the Air Force Institute for Advanced Distributed

Learning (AFIADL), Defense Language Programs, Air Combat Command (ACC) and local regulations

(NOTE: additional categories of tests may be added as needed).

2.1.1. All AFIADL course examinations include, but are not necessarily limited to: Career Development

Course (CDC) end of course exams; Noncommissioned Officer Academy (NCOA), Senior

Noncommissioned Officer Academy (SNCOA); Squadron Officer School (SOS); Airman Leadership

School (ALS); Air Command and Staff College (ACSC); Air War College (AWC); Defense Language

Aptitude Battery/Defense Language Proficiency Tests, Air Force Scholastic Aptitude Battery/Air Force

Classification Test; and any other applicable exam.

2.1.2. Tests requested to be administered by eligible personnel, such as correspondence courses and qualification/certification exams.

2.1.3. Any test required by the Air Force that is not normally administered through the local military

Weighted Airmen Promotion System (WAPS) test control officer.

2.1.4. Tests shall be administered in accordance with instructions provided in testing handbooks, test examiner guides, Test Control Officer (TCO)/Alternate Test Control Officer (ATCO) instructions, and the

Langley Testing Standard Operating Procedure Guide to ensure no possibility of test compromise.

2.1.5. Test Administrator Tasks – Scheduling and Administering Test(s).

2.1.5.1. Schedule all examinees in the Air Force Automated Education Management System (AFAEMS) testing module. The test administrator will schedule and reschedule examinees as needed.

2.1.5.2. Check room prior to testing to ensure proper spacing between desks and that adequate lighting, heat, and air exist. Ensure testing office and testing room are kept in a condition conducive to good test performance and an adequate circulation of fresh air is available.

2.1.5.3. Print official DANTES log from AFAEMS for all tests, showing the individual’s name, the test title and the start and stop times for all test intervals.

2.1.5.4. Withdraw all test exams from safe prior to start of each test session if needed.

2.1.5.5. Review test materials for marks/missing pages before issuing them to students.

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2.1.5.6. Require all examinees to present an official Government issued photo identification to confirm their identity prior to allowing them to test.

2.1.5.7. Ensure each student signs the official DANTES log upon receiving his/her test. The contractor shall ensure all entries are complete and legible.

2.1.5.8. The contractor shall mark the examinee’s test start time in the AFAEMS testing module by selecting “In” on the test scheduling screen of AFAEMS. “No-show” will be selected if the scheduled examinee doesn’t arrive for testing.

2.1.5.9. Instruct all examinees at the beginning of each session as follows:

2.1.5.9.1. Read carefully and follow instructions exactly as they are printed in the test booklet.

2.1.5.9.2. The contractor shall inform the examinees of the time requirements for each test.

2.1.5.10. Review each answer sheet as it is submitted by the examinee to ensure proper completion.

2.1.5.11. The contractor shall ensure that all time limits are strictly adhered to regarding length of tests.

2.1.5.12. Check each reusable answer booklet as it is returned for marks and erase them completely.

Check all booklets for missing pages and enter the time they are returned in the test log.

2.1.5.13. The contractor shall mark the examinee’s test finish time by selecting “Out” when the examinee has completed the exam on the test scheduling screen of AFAEMS.

2.1.6. Test Administrator Tasks – Miscellaneous Tasks.

2.1.6.1. Inform TCO/ATCO immediately of any irregularities, which may represent the potential for a test compromise or complaint from a testing candidate.

2.1.6.2. Maintain the AFIADL Test Guide, FAA guidance documents (if offered), and the Langley

Testing Standard Operating Procedures Guide ensuring currency of all test instructions and policies.

2.1.6.3. Maintain statistical data related to test administration as required by Education Services Officer and assist with reports and PowerPoint slides as requested. Such data shall include, but not necessarily be limited to, monthly statistics on types of tests administered and to whom (by rank and service) and any additional test related data required for semi-annual and annual reports.

2.1.6.4. Maintain all documents and correspondence files in a neat and orderly manner. Separate files by calendar year. Contractor shall be responsible for making file labels and setting up the file for each new calendar year.

2.1.6.5 Process all necessary paperwork required for optimum operation of testing program.

2.1.6.6. Refer all questions on schedule changes or testing policy to the TCO/ATCO and all questions on interpretation or application of test results to the ESO.

2.1.6.7. Prepare a proposed testing schedule for the upcoming month and provide to the ESO or

Supervisor Education Services Specialist (SESS) NLT seven (7) workdays prior to the start of the upcoming month.

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2.2. Computer and Technical Support.

2.2.1. Provide hardware and software system administration on all personal computers, servers, fax machines, switches, routers, printers and other peripherals critical to proper function of JBLE BTEC technology systems. Hardware and software systems will be on the Commercial Network only. The contractor will not provide services on NIPR Net equipment.

2.2.2. Implement any new systems (software/hardware) as required by the Education Services Officer

(ESO). Set up new computers and other information systems in a timely manner to support improvement and maintenance of the BTEC facility as well as personnel changes.

2.2.3. Provide all networking architecture recommendations and networking support to improve the

BTEC network as directed by the ESO.

2.2.4. Establish procedures for safeguarding all critical data. Design back-up methodology to guarantee uninterrupted BTEC service to customers.

2.2.5. Develop and maintain tracking system database (including all required documentation) to monitor all information systems on the QOL network. Establish diagram of facility with associated database to track fixes and implementation of information systems.

2.2.6. Provide recommendations to ESO for future planning and improvements to existing information systems structure.

2.2.7. Assist ESO in research and purchase of all information systems and components required to improve existing structure.

2.2.8. Provide for proper information security on all systems.

2.2.9. Train office personnel and appropriate contractors on software required for them to efficiently execute their jobs.

2.2.10. Perform any other critical system support as requested by the ESO or SESS for successful operation of BTEC technology.

2.2.11. Complete all assigned mandatory training required by the Air Force in a timely manner, and attend mandatory staff meetings as requested.

2.2.12. Maintain data reflecting hardware/software issues experienced and provide to the ESO bi-weekly

NLT 1 workday after the two-week work period.

2.3. Qualifications/Experience/Knowledge, Skills and Abilities.

2.3.1. Required Skills Computer/IT. The contractor shall be responsible for providing Computer/IT personnel with expertise as follows:

2.3.1.1. 2-4-year technical degree or equivalent work experience, plus 1-3 years of experience in

Technical Support or Management Information System (MIS) in an Enterprise environment.

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2.3.1.2. Ability to properly use all Microsoft Office tools including Knowledge Base (KB), internet and intranet resources.

2.3.1.3. Ability to search and understand KB articles to troubleshoot customer issues.

2.3.1.4. Demonstrated technical competence with:

a. Microsoft Windows (Desktop & Server) operating systems

b. Hardware experience on HP and Dell equipment

c. Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions

Expert (MCSE) Certification – MCSE Certification is preferred.

2.3.1.5. Advanced knowledge of Group Policy Objects (Government pushes client settings via this method).

2.3.2. Required Skills Test Administrator. The contractor shall be responsible for providing Test

Administrator personnel with expertise as follows:

2.3.2.1. 4-year accredited degree.

2.3.2.2. Ability to properly use all Microsoft Office tools, internet, and intranet resources.

2.3.2.3. Possess strong organizational skills with emphasis on protecting Personally Identifiable

Information (PII) as well as other sensitive information.

2.4. Deliverables

Document/Item Due

Contractor's Quality Control Plan NLT 10 working days after award

Monthly Status Report – Test Statistical Data NLT 7 working days after the end of the previous month

Personnel Listing Prior to beginning performance and as personnel begin/leave the contract

Hardware/software Issues Data NLT 1 workday after completion of the previous two-week period

Original Standard Form 85P (Public Trust Form) Section 3.9.4 outlines timeline

Original OMB Form (3206-0182) Section 3.9.4 outlines timeline

Proposed Monthly Testing Schedule NLT 7 working days prior to the upcoming month

3.0. GENERAL INFORMATION

3.1. Hours of Operation. The hours of operation are 0700 to 1500 Eastern Standard Time (EST), Monday

– Friday, excluding federal holidays.

3.1.1. Work Hours/Days. The government will determine the number of sessions (a prescheduled four-hour block of time dedicated to providing the services identified in this Performance Work Statement) required each week and will notify the contractor with the intended schedule no later than seven (7) days prior to the designated work unit. Based on historical data, it is estimated that three to four sessions will be required for Computer/Technical Support per week and seven to eight sessions will be required per

PWS - Test Admin and Computer/Technical Support Services as of 19 Jun 25 Page 8 of 17 week for the Test Administrator. The Education Services Officer or SESS may modify service schedule according to program needs. The current test session time schedule is included in the table below.

Session Schedule

Position Morning Afternoon

Test Administrator 0700-1100 1100-1500

Computer Support 0700-1100

3.1.2. Special Requirement. The contractor must inform the ESO or SESS of anticipated absence from a scheduled unit at least 24 hours prior to the scheduled session. The contractor will notify the ESO or

SESS of unscheduled absences (illness, etc.) prior to the start of the scheduled session to be missed. Non-emergency leave of one (1) week or more shall be coordinated with the ESO or SESS at least three (3) weeks in advance. Scheduled leave may not exceed two (2) weeks at a time with a maximum of four (4) weeks in one fiscal year. The contractor shall provide a backup Test Administrator for each scheduled session to ensure continued testing function in the absence/leave of the primary Test Administrator.

3.1.3. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.4. Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - January 1st

Martin Luther King Day - 3rd Monday in January

Washington’s Birthday - 3rd Monday in February

Memorial Day - last Monday in May

Juneteenth – June 19th

Independence Day - July 4th

Labor Day - 1st Monday in September

Columbus Day - 2nd Monday in October

Veteran’s Day - November 11th

Thanksgiving Day - 4th Thursday in November

Christmas Day - December 25th

3.1.5. If these holidays fall on Saturday, the preceding Friday shall be observed. If these holidays fall on

Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling work planned for this time.

3.1.6. Non-Mission Essential Functions. The 633d Force Support Squadron Commander has determined that the requirements under this PWS are non-essential and therefore shall not be performed during a crisis, exercise or inclement weather.

3.2. English Language Requirement. All contractor personnel shall read, understand, speak and write

English fluently.

3.3. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent.

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3.3.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.4. Communication. Contractor personnel shall maintain open and professional communication with government personnel at all times. Complaints validated by the COR shall be reported in writing to the

CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.5. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance.

Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.6. Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name. All e-mail address lines shall include CTR in the address line.

3.7. Conflict of Interest. The contractor shall not employ any person who is an employee of the United

States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense

(DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.8. Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.9. Listing of Personnel. The contractor shall maintain a current list of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes.

3.9.1. Base Access Passes. The contractor shall ensure that each employee obtains the following pass and identification items: all necessary cards, passes, buttons, decals, or other items required for access to the areas and the installation. Upon contract award and the replacement of any employees, the contractor will be required to complete a base access request form which will be submitted to the COR. The COR will submit the pass request to the 633d Security Forces Squadron (633 SFS) to obtain the necessary identification items. Upon approval of the pass request by 633 SFS, the contractor employee will be required to obtain any individual and vehicle identifications media at the 633 SFS Pass and Identification

Section, 20 Nealy Ave (Bldg. 5) on Langley AFB, VA.

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3.9.2. Employee clearance requirements. As a minimum, contractor personnel must be able to obtain and maintain a TIER 1, favorable suitability/fitness determination under 5 CFR 731 or equivalent. The

Government will submit background investigations for positions that require a Common Access Card

(CAC) and/or IT access only. Prior to CAC issuance, an FBI fingerprint check must be completed without adverse comment, and the T1 Investigation or equivalent must be initiated. CACs will not be issued before the fingerprint check results have been completed and the investigation has been opened/scheduled at Office of Personnel Management (OPM). Contractor personnel receiving unfavorable T1 Investigations shall not be employed. The sponsoring Government agency will submit requests for investigation on AF Form 2583, Request for Personnel Security Action, at no additional cost to the contractor. The contractor shall comply with the requirements of DoDM 5200.02, AFM 16-1405

Personnel Security Program and AFI 33-119, Electronic Mail (E-Mail) Management and Use.

3.9.3. Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.4. Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

3.9.5. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-

101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.9.6. Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

3.9.8. Key Control. The contractor shall establish and implement key control procedures in the Quality

Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government.

3.10. Lost Keys. Lost keys shall be reported immediately to the CO and the COR. The government replaces all lost keys and performs re-keying for all government owned facilities. The total cost of the keys, re-keying or lock replacement shall be deducted from the price of the contract.

3.11. The contractor shall ensure its personnel do not allow government issued keys to be used by personnel other than current authorized contractor personnel. Contractor personnel shall not use keys to open work areas for personnel other than contractor personnel engaged in performance of their duties, unless authorized by the ESO or Facility Manager.

3.12. Lock Combinations (If Applicable). The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

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3.13. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic

Supervision (current edition). The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.14. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.15. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC

Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 48-104

Tobacco Free Living, outlines the procedures used by the commander to control smoking in our facilities.

Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.16. Environmental Management: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations; and Installation policies and procedures.

JBLE Installation specific policies and procedures:

3.16.1. Joint Base Langley-Eustis – Langley Air Force Base. The contractor must comply with all provisions of the JBLE-Langley Environmental Special Conditions. You can review or download the document at http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ under the "Contracting-

Compliance" heading. This is a living document that is updated periodically so ensure you have the latest version. If you have any questions, please contact your project manager or the 633d Contracting Officer first and have them contact the 633d CES Environmental Element on your behalf.

3.17. Out-Processing Procedures. Upon completion of contract or when contractor personnel leave this requirement, an out-processing checklist shall be required to be completed. Out- processing shall include, but is not limited to, personnel returning their CAC (if applicable) to the issuing authority, as well as the turning in of any personally issued government items and keys (if applicable) to the facility manager or

ESO/ COR. If these items are not returned, the government reserves the right to withhold payment until items have been received.

4.0. SERVICES SUMMARY (SS) The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality

Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation

(FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

SERVICES SUMMARY TABLE

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ITEM PERFORMANCE

OBJECTIVE

REFERENCE

PARAGRAPH

PERFORMANCE

THRESHOLD

SURVELLIANCE

METHOD

SS-1 Administering tests to eligible military, their dependents and civilian personnel.

2.1., inclusive Zero defects

Periodic

Surveillance

Customer Complaint

SS-2 Tests requested to be administered by eligible personnel, such as correspondence courses and qualification/certification exams.

2.1.2. Zero Defects

Periodic

Surveillance

Customer Complaint

SS-3 Administers tests in accordance with instructions provided in testing handbooks, test examiner guides, TCO/ATCO instructions and the Langley Test

Standard Operating

Procedure Guide to ensure no possibility of test compromise.

2.1.4. Zero Defects

Periodic

Surveillance

Customer Complaint

SS-4 Performs required tasks related to Test

Administration as required in the PWS.

2.1.5.

No more than 1 deviation of performance per month

Periodic

Surveillance

Customer Complaint

SS-5 Provide hardware and software system administration on all personal computers, servers, fax machines, switches, routers, printers and other peripherals critical to proper functioning of technology systems at the BTEC.

2.2., inclusive

No more than 1 deviation of performance per month

Periodic

Surveillance

Customer Complaint

SS-6

Develops and Maintains database to track fixes and program implementations within the BTEC.

2.2.5.

No more than 1 deviation of performance per month

Periodic

Surveillance

4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance

Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue

PWS - Test Admin and Computer/Technical Support Services as of 19 Jun 25 Page 13 of 17 in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the

Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re- performance, the Government may:

• Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

• Reduce the contract price to reflect the reduced value of the services performed.

4.1.3. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one-month period may result in an immediate Progress Meeting with the Multi-

Functional Team (MFT). All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service.

A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback.

The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.3. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective

Action Report (CAR) or Performance Assessment Report (PAR), and provide the Contracting Officer a

Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the

CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.4. Surveillance Methods. Tailor methods to your specific requirement. The only methods that should be included are those being utilized for this specific requirement.

4.4.1. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any

PWS - Test Admin and Computer/Technical Support Services as of 19 Jun 25 Page 14 of 17 unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.4.2. Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the

Contracting Office within 5 calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection.

4.5. Periodic Progress Meetings. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

4.5.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor.

Should the contractor not concur with the minutes, the contractor will provide a written notification to the

Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

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5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR

SERVICES

There is no Government-furnished property for this Contractor that meets the intent of FAR Part

45. There is Government equipment that will remain in the control and accountability of the

Government.

Equipment Inventory. An inventory of Government equipment to be used by the contractor to perform this requirement shall be done within five (5) calendar days after the start of the contract period, and not later than ten (10) calendar days before the completion of the contract period (including any option periods). The Contractor and CORs shall conduct a joint inventory of all Government equipment and the

Contractor shall sign a hand receipt for all equipment provided by the Government. During joint inventory, any items of equipment missing or not in working order shall be recorded and the Contracting

Officer notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

5.1. Contractor Furnished Items and Services. Except for those items or services specifically stated in this

PWS to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc. prior to beginning work.

5.2. Telephone Service. The Government will provide telephone service through a land line. Use of a government- supplied telephone is provided solely for official use government business and shall not be used to transact personal business by contractor personnel.

5.3. Refuse Collection. The Government will provide established refuse collection service at pre-established pickup locations. It is the responsibility of contractor personnel to transfer refuse from their work area to the predetermined pickup locations.

5.4. Custodial Services. The Government will provide established restroom cleaning services at pre-established intervals. The contractor is required to maintain their work area(s) in a clean, neat and professional manner conducive with the type of work being performed.

5.5. Utilities. The Government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

5.6. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

5.7. Electronic Mail Service/Local Area Network (LAN) Connectivity. The Government will provide electronic mail and LAN capability to facilitate communications with government personnel and the ability to retrieve required information. The existing government computers and hardware may be used by the contractor.

5.8. Base Distribution. The contractor shall use the Base Information Transfer System (BITS) for mail services for official mail only.

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6.0. SERVICE CONTRACT REPORTING REQUIRMENTS MANPOWER REPORT

The Contractor shall comply with FAR 52.204-14 Service Contract Reporting Requirements when applicable.

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APPENDIX A – APPLICABLE PUBLICATIONS AND FORMS

DEPARTMENT OF DEFENSE and AIR FORCE PUBLICATIONS:

DEPARTMENT OF DEFENSE (DoD)

PUB NO. TITLE DATE CHANGE

DoDD 5200.2R DoD Personnel Security Program Sep 20 Change 3

DoDD 5400.11 DoD Privacy and Civil Liberties Program Dec 20 Change 1

DoDD 5500.07 Ethics and Standards of Conduct May 24

DoDD 8190.3 Smart Card Technology Aug 02

DoDD 500.01E Information Assurance Oct 02

AIR FORCE INSTRUCTIONS (AFI)

PUB NO. TITLE DATE

AF 31-218 Air Force Motor Vehicle Traffic Supervision, Chapter 3 Jul 21

AFI 31-501 Personal Security Program Management Jan 05

AFI 33-119 Air Force Messaging Jan 05

AFI 33-129 Web Management and Internet Use Feb 05

AFI 33-200 Information Assurance (IA) Management Dec 08

AFI 33-322 Records Management and Information Governance Program Mar 20

AFI 33-332 Air Force Privacy and Civil Liberties Program May 20

AFI 33-322 Records Management and Information Governance Program Mar 20

DAFMAN

36-2664 Air Force Military Personnel Testing System Jan 25

DAFI 36-2670 Total Force Development Jun 20

AFI 48-104 Tobacco Free Living Jul 19

OTHER REFERENCES

All applicable Base Education and Training Center Instructions (BETIs)

Upon award, contractor will be provided access to applicable BETCIs and other OIs