PWS TESCAN CLARA 2025.pdf
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- Solicitation number
- W911PT25Q0075
About this file
This Performance Work Statement (PWS) details maintenance requirements for the TESCAN CLARA Scanning Electron Microscope (SEM) at Benet Laboratories, Watervliet Arsenal, NY. The contract covers a three-year period from 1 April 2025 through 31 March 2028, with the contractor responsible for providing one preventive maintenance (PM) visit per year, calibration to factory specifications, OEM replacement parts, labor, materials, repairs, support, and software updates for specific microscope components including the CLARA GMU, control panel, EDS detector, pumps, and other critical systems.
Key performance requirements include a 24-hour service call acknowledgment and 48-hour on-site response time, with telephone support available during TESCAN business hours. The contractor must sign a Certificate of Non-Disclosure and is not required to provide certain consumable items like the FEG Emitter. The Quality Assurance Surveillance Plan (QASP) sets performance objectives with 100% acceptable quality level for annual PM and 98% for service call response times, with surveillance conducted through feedback from the technical point of contact, Xuemeng Xia.
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Text version
Performance Work Statement Maintenance of
TESCAN CLARA
1. Background:
1.1 Benet Labs’ TESCAN CLARA Scanning Electron Microscope is a scientific instrument that combines the imaging capabilities of a scanning electron microscope (SEM) with the compositional analysis abilities of the electron dispersive spectroscopy (EDS). This allows for the imaging of samples up to 1,000,000x magnification and determine what elements are present in a sample, correlating it to a specific location. In order to maintain the quality, reliability, and accuracy of the instrument, periodic maintenance is required.
2. Applicable Documents: None.
3. Scope/Objective:
3.1 Provide maintenance, support, repair and software updates to TESCAN CLARA SEM per the Description of Services.
4. Requirements:
4.1 Contractor shall provide maintenance service to include 1PM per year, calibration to factory specification, OEM replacement parts, as available, labor, materials, repairs, support, and software updates where necessary on the following items:
4.1.1 CLARA GMU
4.1.2 Silencer box for rotary or scroll pump
4.1.3 Control Panel G4
4.1.4 Essence Integrated EDS (manually retractable detector)
4.1.5 Motorized Retractable Scintillator BSED (G3 and G4)
4.1.6 Scroll Pump
4.1.7 Turbomolecular Pump, Large
4.2 Contractor shall not be required to provide consumable items such as, but not limited to:
4.2.1 FEG Emitter as needed
4.3 Contractor will be required to provide the necessary consumable items.
4.4 Contractor’s response time for service call(s) shall be acknowledgement in less than 24 hours by phone and on-site targeted response 48 hours after being notified of equipment problem or failure. TESCAN shall provide telephone support for repair and maintenance of the Equipment during TESCAN business hours (Monday through Friday, 8:30 am – 5:00 pm, EST, exclusive of TESCAN holidays).
5. QASP:
Performance Objectives Reference Acceptable Quality Level (AQL)
Method of Surveillance
Provide 1 PM per year Para. 4.1 100% Feedback from the Technical POC.
On site response for service calls shall be 48 hours after notification of problems
Para. 4.3 98% Feedback from the Technical POC for each service call.
6. Period of Performance on this maintenance contract shall be for one (3) year, 1 April 2025 through 31 March 2028.
7. Benet Technical Point of Contact is Xuemeng Xia, 520-673-6032.
8. Place of Performance: Benet Laboratories, Watervliet Arsenal, Watervliet, NY 12189.
9. Information Disclosure: A Certificate of Non-Disclosure shall be signed by all contractor employees working under this effort and returned to the COR prior to award. The contractor shall not release any information or data without the approval of the Government.
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