PWS_SWIFT_22JUN20.pdf

Performance Work Statement (PWS)

For

New Hampshire Beyond the Yellow Ribbon Services

(Soldier Wellness and Individual Fitness Training)

New Hampshire Service Member and

Family Services Program

1 Minuteman Way

BLDG 1

Concord, NH 03301

25 June 2020 http://www.google.com/imgres?q=National+Guard&hl=en&safe=active&biw=1680&bih=881&tbm=isch&tbnid=j_4hY4YC0qb7OM:&imgrefurl=http://www.pcs-lodging.com/base/Raleigh-National-Guard.aspx&imgurl=http://www.pcs-lodging.com/assets/base/images/regular/National_Guard_emblem1.gif&w=601&h=601&ei=F-s8UJ_3N4a69gSD5ICABQ&zoom=1&iact=hc&vpx=836&vpy=538&dur=2980&hovh=225&hovw=225&tx=147&ty=98&sig=116863870799865171201&page=2&tbnh=163&tbnw=163&start=29&ndsp=37&ved=1t:429,r:19,s:29,i:224

Vision Statement

1 Introduction

1.1 Mission

1.2 Background

1.3 Scope

2 General Requirements

2.1 Non-Personal Services

2.2 Business Relations

2.3 Contract Administration and Management

2.3.1 Contract Management

2.3.2 Contract Administration

2.3.3 Personnel Administration

2.4 Subcontract Management

2.5 Contractor Personnel, Disciplines, and Specialties

2.6 Location and Hours of Work

2.7 Travel / Temporary Duty (TDY)

3. Performance Requirements

3.1 Performance and Nutrition coach/advisor

3.2 Healthy Lifestyle Promotion and Education

3.3 Outreach and Building Community Partners

3.4 Reports

4 Special Requirements

4.1 Security and Safety

4.1.1 Security

4.1.2 Safety

4.2 Transition

4.3 Government Furnished Materials

4.4 Environmental Requirements

4.5 Applicable Directives

4.6 Quality

4.6.1 Quality Control

4.6.2 Quality Assurance Surveillance Plan (QASP)

4.7 Contract Manpower Reporting Application (CMRA)

5 Deliverables

6 Related Documents

Performance Work Statement (PWS)

Support for Wellness and Individual Fitness Training Program.

Vision Statement

1 Introduction

The New Hampshire National Guard has a requirement for Wellness and Individual Fitness

Training for “Eligible individuals” who reside or work in the State of New Hampshire.

1.1 Mission

Provide eligible individuals who are geographically separated from military installations and live or work in the State of New Hampshire the services found in section 3.

1.2 Background

Primary focus is on Service Members who are currently flagged due to failure of APFT and/or ABC, however the beneficiaries of this program can include all National Guardsmen, Reservists, and Active

Duty Service Members and their Families who are geographically separated from military installations and live or work in the State of New Hampshire. For data collection and historical reporting, this population is divided into Service Members and Families as defined by the NDAA 2008 (PL 110-

181), and further clarified in NDAA 2016 (PL 114-92) and 37 USC 401.

All Service Members and their Families that become enrolled in this program will receive services as prescribed by their individualized wellness plans. Of the recorded 1,344 currently serving NHARNG Soldiers, 14.7% failed their last “for record” APFT. Of the 46% that get taped for height and weight, 5.3% failed. This is representative of the current force and has not accounted for the upcoming change in administration of ACFT. This is representative and not predictive of future caseloads.

1.3 Scope

The contractor will ensure that Service Members, and Families who qualify, receive the specific

Support for Wellness And Individual Fitness Training services the New Hampshire National

Guard lists in section 3. The scope of these services include; direct education and training, indirect education and training, outreach, and marketing

2 General Requirements

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at Concord, NH and the contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

The Contractor shall provide the Contracting Officer and Contracting Officer Representative month payrolls with WAWF submission

The Contractor shall ensure “deliverables” in section 5 are managed and documents distributed

IAW the schedule.

2.3.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or

Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The contractor shall ensure the labor categories as defined in the Labor Categories document, labor rates, and man-hours utilized in the performance of each PWS line item issued hereunder will be the minimum necessary to accomplish the task.

The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract. This includes but is not limited to a HIPAA compliant database for employees to keep track of clients and their progress during enrollment of the program, add in community outreach information and pull reports from, Cell phones, IT equipment and marketing materials, Continuing educations needs to occur to maintain any required licenses

2.5.1 New Hampshire Beyond the Yellow Ribbon contractor positions and certifications

The contractor will ensure the employees to meet the requirements in section 3 at a minimum meet the following disciplines and specialties:

2.5.1.1 Licensed Dietician.

State of NH licensed dietician with extensive experience working with individuals with a wide range of nutritional/dietary concerns. Provides local support to Service Members and Families in the context of a supportive relationship. Dieticians are knowledgeable, able to develop and help implement nutrition plans and meet the continuing education and licensing requirements to maintain their credentials.

2.5.1.1.1 Must have a current and valid driver’s license

2.5.1.1.2 Bachelor’s Degree with four years of relevant experience or Master’s Degree with two years of relevant experience. Relevant experience is defined as developing and executing task and environment specific nutrition programs for groups of athletes or individuals focused on a common sport or mission performance goal and must have been performed within the last 5 years. Employment related to internships or graduate work is not considered as relevant experience.

2.5.1.1.3 Ability to effectively communicate in small to large group settings, brief to civilian and military personnel, and deliver presentations at formal events

2.5.1.2 Certified Personal Fitness Trainer.

Certified personal fitness trainers are professionals who provide comprehensive, local support to Service Members and Families in the context of a supportive professional relationship. Certified personal fitness trainers able to develop and implement service member fitness plans.

2.5.1.2.1 Education. Personal Fitness Trainer will have, at a minimum, a Bachelor's Degree in physical education, health & kinesiology, sports psychology, or another fitness related field.

2.5.1.2.2 6+ years’ experience with personal training, small group instruction, and athletic development, working with individuals in a wide variety of age groups.

2.5.1.2.3 Must be certified and have experience in the Functional Strength Training such as the Certified Functional Strength Coach through Mike Boyle Strength and Conditioning.

2.5.1.2.4 Experience with training tactical athletes is desired. Certifications such as NSCA Tactical Athlete Instructor Certification are preferred.

2.5.1.2.5 Must be currently certified with American College of Sports Medicine (ACSM), NSCA, or similar. NSCA CSCS is preferred.

2.5.1.2.6 Must have a current and valid driver’s license.

2.5.1.2.7 Ability to effectively communicate in small to large group settings, brief to civilian and military personnel, and deliver presentations at formal events

2.5.1.3 Nutrition Education and Fitness Enhancement:

Nutrition Education and Fitness Enhancement are personalized and substantive services provided to Service Members and their Families. There are three types of services that encompass nutrition education and fitness enhancement: Direct education and training, Indirect education and training and outreach.

2.5.1.3.1 Direct Education and Training: This is provided to clients in a face-to-face meeting and can include assessment of needs, development of dietary/nutrition plans, development of physical fitness plans, education of nutritional and physical needs and follow-up. Dietary, Nutrition and Physical Education involves identifying unmet needs and developing plans to meet those needs in a timely manner. Dietary, Nutrition and Physical Education is always intended to supplement, not supplant, services available organically through the Service Member’s unit or

Organization. Direct Care is broadly defined as face to face Care. The ultimate goal of nutrition and physical fitness education and training is to improve the physical health of the service members, helping to reduce stress, substance abuse, suicide, and risky behaviors, resulting in increased retention and service member job performance.

2.5.1.3.2 Direct Education and Training: This is provided to clients in a face-to-face meeting and can include assessment of needs, development of dietary/nutrition plans, development of physical fitness plans, education of nutritional and physical needs and follow-up. Dietary, Nutrition and Physical Education involves identifying unmet needs and developing plans to meet those needs in a timely manner. Dietary, Nutrition and Physical Education is always intended to supplement, not supplant, services available organically through the Service Member’s unit or

Organization. Direct Care is broadly defined as face to face Care. The ultimate goal of nutrition and physical fitness education and training is to improve the physical health of the service members, helping to reduce stress, substance abuse, suicide, and risky behaviors, resulting in increased retention and service member job performance.

2.5.1.3.3 Indirect Education and Training: This provides the same level of care and services described under direct care but is provided through means other than a face-to-face meeting such as telephone, text, e-mail, etc. The ultimate goal is the successful adoption and execution of nutrition plans, physical fitness plans, and education.

2.5.1.3.4 Indirect Education and Training: This provides the same level of care and services described under direct care but is provided through means other than a face-to-face meeting such as telephone, text, e-mail, etc. The ultimate goal is the successful adoption and execution of nutrition plans, physical fitness plans, and education.

2.5.1.3.5 Outreach: The goal of these activities is to increase awareness of the Soldier Wellness Enhancement and Education Program and resources available to Members of the Armed Forces and their Families. Activities include but are not limited to outreach education at unit drills, family days, organization days, or at other events when invited by a unit; and will include a plan to proactively market to Families and active duty individuals geographically dispersed throughout the state.

2.6 Location and Hours of Work

The Primary duty location is Concord NH, 03301. Normal workdays are Monday through Friday except US Federal Holidays. Workers typically work eight (8) hours per day, 40 hours per week.

Flextime workers start not earlier than 0600 and not later than 0900. Core hours of work are from 0900 to 1500 daily. All employees are expected to be available during core hours.

All employees shall not work over 40 hours per week. It is the responsibility of the Contractor to ensure that Soldiers are receiving scheduled care within a 40 hour week as much as possible, but maximize flexibility for their employees to meet the requirements of the contract.

Contractors may be required to meet with Service Members or Family Members outside of normal business hours, no later than 1900 in their communities and/or at armories around the state. Occasional weekend work will be required to allow for unit, family, or local community event support.

2.7 Travel / Temporary Duty (TDY)

Temporary Duty (TDY) is not authorized for this contract. Any travel for employees is at the expense and discretion of the contract company.

3. Performance Requirements

The following section specifies the Performance Objectives and Performance Elements for the contract. The Contractor shall develop and operate programs of outreach to members of the

Armed Forces and their Families to educate them about the assistance and services available to them. The Contractor shall implement and manage a statewide Soldier Wellness and Individual

Fitness Training which includes, but is not limited to: Policies; Forms and Procedures; Training

Curriculum; Handbook/Guidebook; Reports; and Evaluations of Program Effectiveness.

Services shall be available statewide and allow for local access by Service Members of any branch as well as families of those Service Members. The contractors shall provide the following requirements.

3.1 Performance and Nutrition coach/advisor

3.1.1 Meet with Service Members to assist with performance plan development

Contractors will meet with Service Members to evaluate and discuss desired goals in order to develop an appropriate physical fitness and nutrition plan. Emphasis in the plan to include dietary needs and fitness needs necessary to achieve optimal body mass index based on height/weight standards in accordance service standards.

Contractors will also work with Service Members to establish benchmarks in the plan, allowing for adjustments. It will not be the responsibility of the contractor to ensure the client follows up with the recommendations of the wellness plan but biweekly follow up contact during the duration of enrollment will be required.

Performance Standards

a) Standard: Create individualized wellness plans with clientele for maximum success

b) AQL: 100% of enrolled clients to receive individualized wellness plan and biweekly follow up contact during enrollment of program.

c) Surveillance Method: Report to COR in monthly report.

3.1.2 Meet with Families of Service Members to assist in achieving their fitness/lifestyle goals.

Contractors will meet with family members at request to discuss and evaluate fitness and nutrition goals. Contractors will work with family members to develop an individualized wellness plan that encourages the family member’s personal goals as well as aligns with the health and human services guidelines.

Performance Standards

a) Standard: Create individualized wellness plans with family members for maximum success

b) AQL: 100% of enrolled clients to receive individualized wellness plan and biweekly follow up contact during enrollment of program

c) Surveillance Method: report to COR in monthly report.

3.1.3 Conduct meetings with Unit Stakeholders or conduct 1-on-1 sessions in regards to specific client progression.

Contractor shall meet with unit commands at their request and the client’s permission to update on the progress of referred clients. This will include suggestions on how the command can keep the client engaged and ways to follow up.

Performance Standards

a) Standard: Meet with Unit Stakeholders to discuss specific client progression.

b) AQL: 100% of requested meetings per commander’s/clients to be met.

3.2 Healthy Lifestyle Promotion and Education

3.2.1 The contractor will conduct meetings with units when requested on drill weekends for education on what the program can provide unit and family members.

Contractors shall make themselves available to educate units during drill weekends and weekdays in order to educate the force on the benefits and challenges that are associated with a healthy lifestyle. Full time availability will allow generate referrals of Service Members and their families. Promotion of healthy lifestyles include but are not limited to:

physical fitness, nutrition education, preparation for service standards, and proper form to avoid injury.

Performance Standards

a) Standard : Provide nutrition/physical education to service branch units

b) AQL: Contact 100% of units per calendar year to receive promotion/education briefing.

c) Surveillance Method: report to COR in monthly report.

3.2.2 Provide Support and resources to family events, unit events and appropriate community events.

Contractors will be available to support family and unit events as needed. Contractors will aim to build and enhance a general culture that promotes nutritional health and wellness. They will develop and provide information and access to primary prevention services to inform and educate on dynamics, life skills, and behaviors associated with poor nutritional habits.

Performance Standards

a) Standard: Support unit events, family events, and appropriate community events

b) AQL: 100% support

3.2.3 Education on specific branch physical fitness and body mass index regulations

The contractor shall meet with the Army and Air Force to educate themselves on the current regulations. The contractors shall also become familiar with the general service standards of all other branches and the recommended fitness and nutrition guidelines for those military branches. The contractor will keep a physical or digital record of service standards by branch.

Performance Standards

a) Standard: Working knowledge of service standard requirements for all branches.

Working knowledge of federal dietary guidelines and federal guidelines on physical activity.

b) AQL: Presentable knowledge

c) Surveillance Method: Ad hoc COR inspection of material on hand

3.2.4 Conduct digital and in person programing for clients to participate in on a weekly basis.

Contractor shall provide digital and in person programming for clients to participate in; to include (but not limited to) nutritional education, strength and conditioning, tactical athletic development and fitness classes that benefit the designated population and are aimed to improve lifestyle and

Performance Standards

a) Standard: provide digital and in person programming for clients.

b) AQL:100% accuracy

c) Surveillance Method: Send COR monthly report.

3.3 Outreach and Building Community Partners

The goal is to develop relationships with local, state, and federal providers who can provide services to Service Members and their families. Contractors will partner with local health and wellness groups activities, the Office of the State Surgeon and other military entities and programs related nutritional well-being for the benefit of Service Members. The purpose of establishing relationships with these external programs is to reduce barriers, such as finances and location in order to increase access to proper nutrition and fitness.

3.3.1 Outreach

The contractor will reach out monthly to produce new resources or update existing contacts pertinent to healthy lifestyles and physical fitness. The contractor shall utilize a digital resource to catalog and annotate community resources capability. These resources shall include, but are not limited to, National Guard, local, state and federal agencies.

Performance Standards

d) Standard: Create and maintain resource catalog

e) AQL:100% accuracy

f) Surveillance Method: Send updated copy to COR quarterly.

3.3.2 Leadership and medical personnel collaboration

Contractors will maintain communicative relationships with leadership, food service personnel and medical personnel in order to encourage participation through unit referrals and create follow through and accountability for the clients. Communication with medical personnel will ensure compliance with physical profiles when assisting a client. Contractors will advise food service personnel as need on healthy nutrition menus.

Performance Standards

a) Standard: maintain open communication and collaboration with leadership, food service, and medical personnel.

b) AQL: quarterly meetings with leadership from 100% of units. Meetings with medical personnel with all clients with physical profiles.

c) Surveillance Method: Send meeting tracker to COR quarterly

3.3.3 Marketing

The contractor shall conduct marketing within the state of ensure the greatest number of qualified members are reached. The contractor shall be provided a space on the NHARNG public website. The contractor is expected to market the program twice per month utilizing both digital and print material.

a) Standard: maintain program website and printed program material

b) AQL: 100% accuracy

c) Surveillance Method: COR to check website information and printed materials for accuracy ad hoc.

3.4 Reports

3.4.1 The contractor shall develop a reporting matrix to provide the COR

At a minimum, reports will include: numbers of personnel provided services, total number of wellness plan for the month, case by category (unit referred, self-referred, other), length of time each plan has been in the program (under 30 days, 30-90, 90-180, 180-365), hours spent on follow up communication (leadership, clients), hours spent on administrative tasks not otherwise counted in previous categories.

Client metrics will be broken down by service affiliation (Army, Air Force, Marine Corps, Navy, and Coast Guard) as well as component breakdown (Guard, Active Duty, Reserve, and

IRR/ING/RR or family). Client metrics will be broken down by county, age categories and average age of participants.

a) Standard : maintain records which encompass the above mentioned metrics

b) AQL: 100% accuracy

c) Surveillance Method: Reports sent to COR monthly.

4 Special Requirements

The following section provides the Contractor specific guidance on Physical and Cyber security and obtaining a CAC card which will be at the discretion of the COR.

4.0.1 OPSEC training: Per AR 530-1 Operations Security, the contractor employees must complete level 1 OPSEC awareness training.

4.0.2 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Governments Electronic Infrastructure. Contractors employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. The background investigation will be accomplished by the contractor and will be included as part proposal costs. Contractors employees shall: Comply with the command's

Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation. Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements. Practice safe network and Internet operating principles and take no actions threatening the integrity of the system or network.

4.0.3 Army Training Certification Tracking System (ACTS): All contractor employees with access to a government information system must be registered in ACTS at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

4.0.4 Obtain a Common Access Card (CAC) is the Department of Defense (DOD) Federal

Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum

(DTM) 08-003, December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check with Inquiries (NACI) to the

Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, Personal Identity

Verification (PIV) of Federal Employees and Contractors, March 2006, and DOD Regulation

5200.2-R, Department of Defense Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense

Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

4.0.5 HSPD-12 Background Investigation Requirements: The contractor ensure Common

Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network (and other eligible populations as specified in DTM-08-003 Attachment 3, paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the

Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the contractor to ensure all employees requiring an initial background investigation complete a Personnel Security Investigation Portal

(PSIP) form at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward to the

NGB Personnel Security manager who will initiate the investigation process via the PSIP.

Contractor personnel will then receive two e-mail messages; the first will confirm the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for

Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation will be initiated. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a

Government system are complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause

4.0.6 Trusted Associate Sponsorship System (TASS): The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force OR who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel." The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's

Representative (COR) or Contracting Officer. It is recommend a "Corporate Facility Security

Officer" (FSO) be designated to serve as your firm's single point of contact for Background

Investigation , the TASS application process and other CAC and security related matters. If a

FSO is not established, each contractor employee requiring a CAC will be required to process their own applications. CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be: The government will establish a TASS application account for each

CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the

CAC application (entering/editing contractor information as applicable) https://www.dmdc.osd.mil/tass/.

4.0.6 The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure the TA is processing the request. A CAC cannot be issued without evidence the FSO has initiated a National Agency Check with Written Inquires (NACI). The government will inform the contractor's applicant, via email, of one of the following: Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System

(DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel

Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection. Returned* Additional information or correction to the application required by the contractor employee.*the contractor shall maintain records of all approved and rejected applications. At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by

SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility

Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The

Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC. Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier. The contractor shall return issued CAC's to the COR/KO office upon departure or dismissal of each contractor employee. Obtain a receipt for each card.

4.0.7 At the COR’s Discretion the contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to

4.0.9 Maintain annual Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines. Provide proof of training to COR.

4.1 Security and Safety

This section describes the security and safety for this effort. The following sub-sections provide details of various considerations on this effort.

4.1.1 Security

The contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

4.1.2 Safety

Contractor Compliance: The contractor and its subcontractors shall comply with Public Law 91-

596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and

Occupational Health (ESOH) (DODD 4715.1E). These requirements shall be incorporated into the contractor's safety and health program. The Department of Defense (DoD) participates in the OSHA Voluntary Protection Program (VPP). Contractor personnel performing services on a

DoD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

Mishap Notification and Investigation: The contractor and its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government personnel and to cooperate in any resulting safety investigation. The contractor shall notify (via telephone) the cognizant contracting officer, the contracting officer's representative, and/or other applicable members within four (4) hours of all mishaps or incidents. The Government person notified by the contractor will in-turn notify the Safety office. Contractor notifications made after duty hours shall be reported to the appropriate installation Command Post. If requested by the cognizant contracting officer, the contracting officer's representative, and/or the cognizant program manager, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the Government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the Government personnel until the investigation is completed.

4.2 Transition

The contractor shall follow the transition plan submitted as part of the proposal and keep the

Government fully informed of status throughout the transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to cases in progress. The contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods. Additionally, all products, information, databases and materials are government owned and will transition to the government at the end of the performance period.

4.3 Government Furnished Materials

The government will provide at a minimum one office space, desk, chair for each program located in Concord, NH. The Government will not provide any ergonomic evaluations to determine the ergonomic standards of the desk or chair. If the contractor’s employees do not find the chair or desk adequate, it will be up to the Contractor to provide a new one.

The Government will provide laptops(s)

4.4 Environmental Requirements

N/A

4.5 Applicable Directives

The contractor shall comply with all documents listed below as mandatory and referenced under paragraph 3.0, Performance Requirements. Compliance with documents listed as non-mandatory is the contractors' option.

Mandatory compliance (list)

Regulations:

HIPAA

Non-Mandatory document (list)

4.6 Quality

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.6.1 Quality Control

The Contractor shall develop a Task/Delivery Order QCP and maintain an effective quality control program to ensure services are performed in accordance with the IDIQ contract and this

PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which he assures himself that his work complies with the requirement of the contract.

The finalized QCP will be accepted by the Government at the time of the award of the

Task/Delivery Order. The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting

Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the Government's review and approval. The Government may find the QCP "unacceptable" whenever the Contractor's procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found "unacceptable."

4.6.2 Quality Assurance Surveillance Plan (QASP)

The Government shall monitor the Contractor's performance under this Task/Delivery Order in accordance with the Government's QASP.

4.7 Contract Manpower Reporting Application (CMRA)

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

The contractor will provide the COR evidence of reporting in the eCRMA module before with final invoice.

http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mill

5 Deliverables

The contractor shall provide deliverables as described in the PWS. Deliverables shall be specified by the government for reports and contract management.

Reports

Description Timeline for deliverable Point of Contract

Report Matrix Last business day of the

Month

COR

Contract Management

Description Timeline for deliverable Point of Contact

Information Assurance (IA) training

30 Days COR

OPSEC training 90 Days COR

Background investigation 30 Days COR

CAC Card requirement 30 Days Mr. John W. Symington john.w.symington.mil@mail.mil

Phone: 603-225-1348

Information Awareness

Certificate

30 Days COR

HIPAA Certification 30 Days COR eCRMA 351 days(14 days prior to expiration of base/option year)

Contracting Officer http://www.ecmra.mill/ mailto:john.w.symington.mil@mail.mil

6 Related Documents

The following Documents are related to this project: NA