PWS (Specifications) Lodging May2025-April2026-V2.pdf

Performance Work Statement

LODGING SERVICES

FOR

Fresno Air National Guard, CA

1.0 DESCRIPTION OF SERVICES: The contractor shall furnish lodging accommodations (single and double occupancy, non-smoking rooms) for 144 Fighter Wing Air National Guard personnel assigned to duty at Fresno Air National Guard Base (FANGB), CA. The lodging accommodations shall contain living and sleeping areas in accordance with Federal, State, Local, and commercial standards. No more than one person shall be assigned to a single occupancy room. No more than two people shall be assigned to a double occupancy room. Double occupancy rooms will be gender specific and not co-mingle males with females. The performance standards and requirements for the lodging facility include the following:

1.1 LODGING FACILITY, FURNISHINGS, AND EQUIPMENT.

1.1.1 LOCATION. The lodging facility shall be less than a 10-mile driving distance to the Fresno 144 FW Air National Guard base.

1.1.2 FIRE AND SAFETY REQUIREMENTS. Lodging accommodations shall meet fire and safety requirements per the National Fire Protection Association (NFPA) Code 10, Code 70, Code 101 and Code 96 and the Air Force Occupational Safety and Health (AFOSH) Standard 91-1.

1.1.3. SECURITY ASESSMENT. Offerors must receive a satisfactory rating to ensure the safety of 144 FW members and their belongings. Lodging accommodations must pass a security vulnerability assessment to be considered for award. A 144 FW security vulnerability assessment team will review competitive hotels after the quote submission date. The following criteria will be reviewed per lodging location and evaluated; general safety, fire safety, food safety if applicable, physical security, and crime history. A failed lodging facility will be unavailable for use and award.

1.2 GUEST ROOMS. Standard guest rooms shall be a minimum of 270 sq. ft. and contain at minimum:

1.2.1 Rooms shall be constructed and finished, provide good light illumination, reflection and sound attenuation. All piping and wiring shall be enclosed. Sufficient electrical outlets and light switches shall be provided. All electrical cords, bulbs, lights, outlets, and switches shall be in good, operational condition.

1.2.2. Rooms shall be free of damage and all floors, ceilings, and walls shall be clean and in good, serviceable condition.

1.2.3 Hotel room entry doors shall be entered through an interior hallway. Entrance doors to guest rooms shall be equipped with both a primary lock and a secondary deadbolt lock. If the guest room has sliding glass or French doors, they shall be equipped with an effective locking device. Doors to connecting guest units or maintenance corridors shall be equipped with a deadbolt lock. The entrance door to the guest room shall be equipped with a view port or window convenient to the door. All doors, exterior and interior, shall be free from holes, dents, or other physical defects.

Emergency procedures, exit diagram and location of fire extinguishers shall be posted on entrance doors (applies to lodging facilities with interior rooms). The room number shall be posted on or near the entrance door.

1.2.4. Windows overlooking a common walkway or in a ground floor room shall be equipped with a functional lock. Windows shall be well maintained, with no cracks or other defects. Drapes with blackout lining, shades or blinds shall be provided. If only drapes are provided, they shall screen out light. All window coverings shall be in good serviceable condition, free from tears or excessive wear.

1.2.5. Individual room-controlled heating/air conditioning units with the necessary ventilation to maintain comfort for occupants. Air filters shall be free from damage, the proper size, and be replaced or cleaned in accordance with manufacturer’s recommendations.

1.2.6. Adequate closet or hanger space and a dresser or drawer space. At least one luggage rack or equivalent bench space.

1.2.7. Means for occupants to indicate when they are not to be disturbed, for example, a “Do Not Disturb” sign. The lodging facility employees shall respect the signs when displayed.

1.2.8. Double occupancy rooms shall contain at least 2 beds, one for each guest. Each bed shall have a firm mattress with box springs, mattress pad or cover, two pillows, and sufficient bed linens.

Double occupancy rooms will not co-mingle males with females.

1.3. PARKING FACILITY. Parking facilities shall be paved, marked and adequately lighted. Each parking space shall receive at least indirect light. Adequate parking spaces shall be available for all guests. Free parking shall be available for guests.

1.4 LODGING FACILITY SERVICES. The following services shall be offered:

1.4.1 The lodging facility shall provide check in/out service on a 24-hour basis, 7 days a week. The desk area shall be clean and sufficiently staffed with trained personnel. The lodging facility shall inform all government guests’ assigned accommodations under this contract, of the required check out time. All Government guests must sign-in when checking into property. Completed sign-in sheets will be provided to the Government Lodging Representative. Government guests, who incur another day's charge because of failing to meet the required check out time, do so at their own expense. Government guests, who contact the property directly changing their reservation, move rooms, etc., do so at their own expense. The Government incurs no liability in this instance.

1.4.2 The lodging facility shall provide wake-up and message service on a 24-hour basis, 7 days a week.

1.4.3. The lodging facility shall provide a means of storing and safeguarding guest valuables. Safety deposit boxes may be provided at the front desk or in each guest room. If safety deposit boxes are in the front desk, a receipt for the stored items shall be furnished to the guest.

1.4.4. The lodging facility shall be equipped to provide a means of storing and securing luggage for guests when ready rooms are not available or at checkout. A receipt for the stored items shall be furnished to the guest.

1.4.5. The lodging facility shall provide upon request an ironing board and iron if not available in the guest room. They shall have a first aid kit at the front desk in case of emergencies.

1.4.6. The lodging facility shall provide upon request an information packet that contains information about local restaurants, shopping areas, and entertainment. They shall provide upon request a commercial telephone directory. Desk clerks shall be able to explain to guest’s miscellaneous charges not covered by the PWS, for example, long distance personal phone charges.

1.4.7. The lodging facility shall provide management and staff personnel that present a neat appearance and operate ethically and professionally. They shall provide attentive, conscientious attention to guest service.

1.5. HOUSEKEEPING SERVICES.

1.5.1 Guest Room. All surfaces shall be clean and stain free, dust and mildew free, including but not limited to floors, walls, ceiling, doors, windows, windowsills, baseboards, chair rails, heating/air conditioning systems, vents, blinds, ceiling fans, light fixtures, switch plates, furniture, upholstery, knick-knacks, decorative items, silk and real plants, etc. Rooms shall be fresh smelling, free of odors from dirt, mildew, mold, poor sanitation, or heavy deodorizers. Rooms and furniture shall be free from insects, rodents and other pests. Daily services include, but are not limited to room cleaning, bed making, linen change if required, and replenishment of amenities, toiletries, and supplies.

1.5.2. Bathrooms shall be clean with no mildew, dust, rust, soap scum, stains, or grimy film on fixtures, ceiling, walls, or floors. The wastebasket shall be lined and emptied daily. Bathroom shall be fresh smelling, free of odors from dirt, mildew, mold, poor sanitation, faulty plumbing, or heavy deodorizers.

1.6. OTHER AREAS (RESTAURANT, DINING AREA, SWIMMING POOL, SPAS, FITNESS

CENTER, LAUNDRY ROOM, ICE MACHINES, VENDING MACHINES, ETC). These areas are not a requirement; however, if on premises, they must be well maintained and meet general standards of safety, quality, and cleanliness.

1.6.1. LINEN SERVICE. Bed sheets and pillowcases shall be washed at least once per week or when occupancy changes, whichever occurs first, and whenever necessary due to guest personal requirements. They shall be in good repair, free from tears, rips, holes and extensive wear. All blankets, mattress covers, and bedspreads shall be clean, without any objectionable odors, and in good repair, free from tears, rips, holes, stains, and extensive wear. Additional blankets shall be provided if requested by guest. Freshly laundered bath and hand towels and wash cloths shall be provided daily. Dirty linen must not contaminate the facility or clean linen when it’s handled, stored, and transported. The lodging facility shall follow the following procedures:

1.6.2. Clean and dirty linen shall be kept separate on housekeeper carts.

1.6.3. Clean and dirty linen shall be kept separate within linen room.

1.6.4. Hand washing facilities shall be available in the linen room.

1.6.5. Linen handling is located as to prevent steam, odors, lint and objectionable noises from reaching personal living and guest rooms.

1.6.6. ADDITIONAL SERVICES. All additional services not specified in this PWS, or not included in the standard commercial room rate, shall be paid by the guest requesting and receiving the extra service.

2.0. SERVICES SUMMARY:

Performance Objective PWS Paragraph Performance Threshold

1. Provide Quality Lodging Facility, Furnishings, and Equipment

1.1, 1.2 E: No discrepancies noted during any records or equipment inspections.

VG: No more than one (1) discrepancy noted during any records or equipment inspections.

S: No more than two (2) discrepancies noted during any records or equipment inspections.

M: No more than three (3) discrepancies noted during any records or equipment inspections.

U: > Three (3) discrepancies noted during any records or equipment inspections.

2. Provide Quality Lodging Guest Rooms

1.2 E: No discrepancies noted during any records or

equipment inspections.

VG: No more than one (1) discrepancy noted during any records or equipment inspections.

S: No more than two (2) discrepancies noted during any records or equipment inspections.

M: No more than three (3) discrepancies noted during any records or equipment inspections.

U: > Three (3) discrepancies noted during any records or equipment inspections.

3. Provide Quality Lodging Facility Services

1.4 E: No discrepancies noted during any records or

equipment inspections.

VG: No more than one (1) discrepancy noted during any records or equipment inspections.

S: No more than two (2) discrepancies noted during any records or equipment inspections.

M: No more than three (3) discrepancies noted during any records or equipment inspections.

U: > Three (3) discrepancies noted during any records or equipment inspections.

4. Contractor Shall Provide Responsive Communication by Email or Phone.

4.3, 4.3.1 E: No discrepancies noted during any records or inspections.

VG: No more than one (1) discrepancy noted during any records or inspections.

S: No more than two (2) discrepancies noted during any records or inspections.

M: No more than three (3) discrepancies noted during any records or inspections.

U: > Three (3) discrepancies noted during any records or inspections.

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES:

3.1. NONE

4.0. GENERAL INFORMATION:

4.1. The Contractor shall comply with all applicable federal, state, and local statues, ordinances, laws and regulations.

4.2. Reservations may be cancelled by the Contracting Officer, the Government Lodging Representative, or the individual for which the reservation is made. All reservations may be cancelled by giving the lodging facility notice not later than 24 hours before the time the reservation would begin. Reservations cancelled within this specified time will not be charged to the Government.

4.3. Government Lodging Representative shall submit room listing to contractor 15-days prior to scheduled training periods. A 72-hour response time is required from the contractor by email identifying property locations for base members.

4.3.1 The contractor will make every effort to place members at properties based on remarks submitted by the Government Lodging Representative to meet transportation needs of members.

4.3.2 Members requesting rooms not on a scheduled training period will be submitted thru the Lodging Force application to the Government Lodging Representative at least 15-days prior to requested stay. The Lodging Force application will be utilized by the Government Lodging Representative to provide room listings to contractors.

4.3.3 Members requesting rooms due to unforeseen circumstances (which fall within the 15-day notification period) will submit their request directly to the Government Lodging Representative, who will then submit a lodging request to the contractor. The contractor will make every effort to secure lodging for the member and notify the Government Lodging Representative of their reservation.

4.3.4 The contractor shall be available for phone communication. A direct line shall be provided. If the primary point of contact is unavailable an alternate must be provided. Phone responses, voice messages or text messages shall be returned to the Government Lodging Representative within the following timeframes:

• Within 1 hour during weekdays. Follow-up may be appropriate the next morning when a message is left after 4pm local time.

• Within 30 minutes during drill lodging which normally occurs on weekends from Friday through Saturday. Drill lodging includes all days lodging will be utilized to include March Wednesday through Saturday (4 – 8 Mar 2026).

4.4. In case of overbooking, guests shall be accommodated in another lodging facility of equal or better quality at no additional expense to the guests or the Government. If guest has no personal vehicle, they shall be transported to the other lodging facility at no additional expense to the guests or the Government. If guests are moved to another lodging facility, the contractor must notify the Contracting Officer or the Government Lodging Representative.

4.5. Criminal activity in the locale that constitutes danger to any person, whether or not within the contractor’s ability to control, shall be considered cause for the Government to unilaterally cancel rooms on a monthly basis until the condition in question is resolved or to terminate the contract. Any temporary cancellation of rooms or termination of the contract shall be at no cost to the government.

4.6. In case of an unforeseen circumstances the lodging facility shall notify the Contracting Officer or the Government Lodging Representative and take action to relocate all guests affected by the unforeseen circumstance to another lodging facility of equal or better quality at no additional expense to the Government or the guests. If guests are moved to another lodging facility, the lodging facility must notify the Contracting Officer or the Government Lodging Representative.

4.7. The contractor shall submit their invoice(s) based on number of nights utilized and rooms cancelled less than 24 hours prior to check-in. Contractor will submit one portfolio per property with sign-in sheets and invoice. Two invoices may be processed per month. One invoice may be processed after drill. A second invoice shall include remaining days utilized through the end of the month. In addition to the invoice(s) the contractor will submit the completed sign-in sheets for each property used during that month. Any discrepancies or concerns shall be discussed with the Government Lodging Representative or Contracting Officer. All invoicing will be submitted thru Wide Area Workflow for processing of payment.

5. QUALITY ASSURANCE. The Government will evaluate the contractor’s performance under this contract using periodic inspections and/or customer complaints. Inspection records will be maintained in the contract file as past performance information to be used in future acquisitions.

DESIGNATED GOVERNMENT LODGING REPRESENTATIVE: Government Booking Representatives i Mr. Manuel Hernandez, 559-454-5393, manuel.hernandez.33@us.af.mil ii Ms. Selena Reyes, 559-454-5393, selena.reyes.1@us.af.mil